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Macy'S Call Center Jobs (NOW HIRING)

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead(s) to ensure policies and procedures are followed, and performance standards are met. Additionally ...

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Macy S Call Center information

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How much do macy's call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for macy's call center in the United States is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $18.75 per hour, depending on experience, location, and employer.

Is it hard to get hired at Macy's?

Getting hired at Macy's call center can be competitive, as the company often looks for candidates with customer service experience and good communication skills. The hiring process typically involves an application, interview, and sometimes a skills assessment, with availability for flexible schedules being a plus.

What is a Macy's Call Center job?

A Macy's Call Center job involves assisting customers with inquiries, orders, returns, and other support-related issues over the phone or online. Employees handle customer concerns, provide product information, and ensure a positive shopping experience. Strong communication skills and problem-solving abilities are essential. Some roles may also involve sales or technical support.

Does Macy's hire with no experience?

Macy's call center positions often accept applicants with little or no prior experience, as training is typically provided on the job. Customer service skills, a positive attitude, and good communication are valued, and some roles may require basic computer skills. Candidates without experience can apply and may be considered for entry-level positions.

How much do Macy's employees get paid?

Macy's call center employees typically earn an hourly wage that ranges from $12 to $20, depending on experience and location. Many positions also offer benefits such as health insurance and employee discounts, with some roles eligible for performance-based bonuses.

What are the key skills and qualifications needed to thrive in the Macy'S Call Center position, and why are they important?

To thrive in a Macy's Call Center role, you need strong customer service skills, problem-solving abilities, and familiarity with basic computer operations, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and call center software is often preferred, as these are used to manage customer inquiries and transactions. Excellent verbal communication, patience, and the ability to stay calm under pressure are critical soft skills in this position. These strengths are important to ensure customer satisfaction and efficient resolution of issues in a fast-paced retail environment.

Does Macy's pay good?

Macy's call center jobs typically offer hourly wages that are around the industry average, with some positions providing additional benefits such as employee discounts and flexible schedules. Pay rates can vary based on location, experience, and role, but generally, they are considered competitive for entry-level customer service positions.

What does a typical shift look like for a Macy's Call Center representative, and how is the work environment structured?

As a Macy's Call Center representative, your typical shift involves responding to customer inquiries via phone, email, or chat, assisting with orders, returns, and product information. The environment is usually structured with clear team leads or supervisors for support, and representatives often work in open office spaces or remotely, depending on company policies. Productivity goals and service standards are set to ensure high levels of customer satisfaction. Team collaboration is encouraged, and there may be opportunities to cross-train or take on additional responsibilities for career growth. Flexibility in scheduling, especially during peak retail seasons, can be expected.

More about Macy S Call Center jobs
What cities are hiring for Macy'S Call Center jobs? Cities with the most Macy'S Call Center job openings:
What states have the most Macy'S Call Center jobs? States with the most job openings for Macy'S Call Center jobs include:
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Macy S Call Center jobs near you
Infographic showing various Macy'S Call Center job openings in the United States as of June 2026, with employment types broken down into 68% Full Time, 29% Part Time, and 3% Nights. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $36,475 per year, or $17.5 per hour.
Call Center Agents (S)

Call Center Agents (S)

Bishop & Company, Inc.

Honolulu, HI • On-site, Remote

$17/hr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description


Call Center Agents 
Overview:
Bishop & Company is seeking Call Center Agents to support the Department of Commerce and Consumer Affairs (DCCA) group. In this role, you will assist callers seeking information or support from the State of Hawaii DCCA, responding to questions, resolving concerns, and ensuring every interaction reflects professionalism and care.
Key Responsibilities:
  • Handle inbound and outbound calls, providing clear and accurate information.
  • Listen attentively to customer needs and resolve concerns with empathy and efficiency.
  • Record all inquiries in the internal database while managing private information with confidentiality.
  • Research and respond to issues using both internal and external resources.
  • Provide time-sensitive responses, ensure proper referrals, and commit to first-call resolution.
  • De-escalate challenging calls with professionalism and courtesy.
  • Meet and maintain Key Performance Indicators (KPIs) including call quality, timeliness, and adherence to policies.
Qualifications & Requirements:
  • High School Diploma or equivalent required; additional education preferred.
  • Prior call center or customer service experience strongly desired.
  • Excellent verbal communication and listening skills.
  • Ability to multitask, research, and resolve issues efficiently.
  • Strong organizational skills and commitment to confidentiality.
  • Proficiency with computers, databases, and office software.
  • Reliable internet connection for remote work.
 
Additional Information:
  • Job Type: Temporary opportunity
  • Location: First month of orientation and training will be in-office. This is primarily a work-from-home position, but in-office attendance will be required for supervisor meetings, scheduled staff trainings, or as needed if performance KPIs are not met.
  • Parking: provided
  • Hours: Monday – Friday, 7:30 a.m. – 4:30 p.m.
  • Pay: $17/hr
  • Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii.  We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to: 
Bishop & Company 
Phone: 808-839-2200 
Website: http://www.bishopco.net/ 
 
Location: Honolulu, HI 
 
***No relocation, In-state applicants only. Must be available to interview immediately.***