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Macy'S Call Center Jobs (NOW HIRING)

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead(s) to ensure policies and procedures are followed, and performance standards are met. Additionally ...

ITCON Services

Call Center Operator

Bethesda, MD

Call Center Operator Position We are seeking dedicated Call Center Operators to support emergency ... S. Citizenship required * Ability to obtain and maintain a Tier 2 (Public Trust) clearance ...

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Macy S Call Center information

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How much do macy's call center jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for macy's call center in the United States is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $18.75 per hour, depending on experience, location, and employer.

Is it hard to get hired at Macy's?

Getting hired at Macy's call center can be competitive, as the company often looks for candidates with customer service experience and good communication skills. The hiring process typically involves an application, interview, and sometimes a skills assessment, with availability for flexible schedules being a plus.

What is a Macy's Call Center job?

A Macy's Call Center job involves assisting customers with inquiries, orders, returns, and other support-related issues over the phone or online. Employees handle customer concerns, provide product information, and ensure a positive shopping experience. Strong communication skills and problem-solving abilities are essential. Some roles may also involve sales or technical support.

Does Macy's hire with no experience?

Macy's call center positions often accept applicants with little or no prior experience, as training is typically provided on the job. Customer service skills, a positive attitude, and good communication are valued, and some roles may require basic computer skills. Candidates without experience can apply and may be considered for entry-level positions.

How much do Macy's employees get paid?

Macy's call center employees typically earn an hourly wage that ranges from $12 to $20, depending on experience and location. Many positions also offer benefits such as health insurance and employee discounts, with some roles eligible for performance-based bonuses.

What are the key skills and qualifications needed to thrive in the Macy'S Call Center position, and why are they important?

To thrive in a Macy's Call Center role, you need strong customer service skills, problem-solving abilities, and familiarity with basic computer operations, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and call center software is often preferred, as these are used to manage customer inquiries and transactions. Excellent verbal communication, patience, and the ability to stay calm under pressure are critical soft skills in this position. These strengths are important to ensure customer satisfaction and efficient resolution of issues in a fast-paced retail environment.

Does Macy's pay good?

Macy's call center jobs typically offer hourly wages that are around the industry average, with some positions providing additional benefits such as employee discounts and flexible schedules. Pay rates can vary based on location, experience, and role, but generally, they are considered competitive for entry-level customer service positions.

What does a typical shift look like for a Macy's Call Center representative, and how is the work environment structured?

As a Macy's Call Center representative, your typical shift involves responding to customer inquiries via phone, email, or chat, assisting with orders, returns, and product information. The environment is usually structured with clear team leads or supervisors for support, and representatives often work in open office spaces or remotely, depending on company policies. Productivity goals and service standards are set to ensure high levels of customer satisfaction. Team collaboration is encouraged, and there may be opportunities to cross-train or take on additional responsibilities for career growth. Flexibility in scheduling, especially during peak retail seasons, can be expected.

More about Macy S Call Center jobs
What cities are hiring for Macy'S Call Center jobs? Cities with the most Macy'S Call Center job openings:
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Macy S Call Center jobs near you
Infographic showing various Macy'S Call Center job openings in the United States as of June 2026, with employment types broken down into 68% Full Time, 29% Part Time, and 3% Nights. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $36,475 per year, or $17.5 per hour.

Inbound Call Center Agent

Enterprise Call Center

Athens, GA

Other

PTO

Posted 12 days ago

Job description

Inbound Call Center Agent

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications
  • High school diploma or GED
  • Must be at least 18 years of age
  • Authorized to work in the United States
  • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
  • Ability to follow detailed processes and meet performance expectations
  • Strong communication and active listening skills
  • Comfortable navigating computer applications and web-based tools
  • Ability to work independently and remain accountable to schedules

Preferred:

  • Prior call center or customer service experience
  • Bilingual (Spanish/English) preferred but not required
  • Familiarity with phone-based or computer-based support environments
Additional Information
  • Flexible scheduling options after certification
  • Paid training following successful client certification
  • W2 employment structure with payroll, protections, and stability
  • Paid time off and optional supplemental insurance (Aflac)
  • Household telehealth access through MDLive
  • Access to performance-based incentives
  • Career advancement pathways into support, QA, and leadership roles
  • All applicant information is kept confidential under EEO guidelines

Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

Apply