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Macy'S Call Center Jobs (NOW HIRING)

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

This position reports to the Call Center Supervisor(s). Essential Functions : * Answer inbound calls and respond to patient inquiries with professionalism and empathy. * Schedule, reschedule, and ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

This position reports to the Call Center Supervisor(s). Essential Functions : * Answer inbound calls and respond to patient inquiries with professionalism and empathy. * Schedule, reschedule, and ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

S. Federal Government in successfully achieving its mission and goals. Our service and solution ... This role operates within a structured, high-volume call center environment, following established ...

Monumenthealth

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

This position reports to the Call Center Supervisor(s). Essential Functions : * Answer inbound calls and respond to patient inquiries with professionalism and empathy. * Schedule, reschedule, and ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

This position reports to the Call Center Supervisor(s). Essential Functions : * Answer inbound calls and respond to patient inquiries with professionalism and empathy. * Schedule, reschedule, and ...

BizzyCar

Call Center Representative

Saint Louis, MO · On-site

$20/hr

As a Call Center Representative, you will be part of a remote team working to create value for ... S. visas or immigration benefits. To that end, the company does not provide financial, legal or ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

S. Federal Government in successfully achieving its mission and goals. Our service and solution ... This role operates within a structured, high‑volume call center environment, following ...

BizzyCar

Call Center Representative

Saint Louis, MO · On-site

$20/hr

As a Call Center Representative, you will be part of a remote team working to create value for ... S. visas or immigration benefits. To that end, the company does not provide financial, legal or ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

S. Federal Government in successfully achieving its mission and goals. Our service and solution ... This role operates within a structured, high-volume call center environment, following established ...

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All JobsRetail JobsMacy's Call Center Jobs

Macy S Call Center information

What is a Macy's call center?

A Macy's Call Center job involves assisting customers with inquiries, orders, returns, and other support-related issues over the phone or online. Employees handle customer concerns, provide product information, and ensure a positive shopping experience. Strong communication skills and problem-solving abilities are essential. Some roles may also involve sales or technical support.

What are the key skills and qualifications needed to thrive in the Macy's call center position, and why are they important?

To thrive in a Macy's Call Center role, you need strong customer service skills, problem-solving abilities, and familiarity with basic computer operations, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and call center software is often preferred, as these are used to manage customer inquiries and transactions. Excellent verbal communication, patience, and the ability to stay calm under pressure are critical soft skills in this position. These strengths are important to ensure customer satisfaction and efficient resolution of issues in a fast-paced retail environment.

What does a typical shift look like for a Macy's call center representative, and how is the work environment structured?

As a Macy's Call Center representative, your typical shift involves responding to customer inquiries via phone, email, or chat, assisting with orders, returns, and product information. The environment is usually structured with clear team leads or supervisors for support, and representatives often work in open office spaces or remotely, depending on company policies. Productivity goals and service standards are set to ensure high levels of customer satisfaction. Team collaboration is encouraged, and there may be opportunities to cross-train or take on additional responsibilities for career growth. Flexibility in scheduling, especially during peak retail seasons, can be expected.

More about Macy S Call Center jobs

What cities are hiring for Macy'S Call Center jobs?

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What states have the most Macy'S Call Center jobs?

States with the most job openings for Macy'S Call Center jobs include:

What job categories do people searching Macy'S Call Center jobs look for?

The top searched job categories for Macy'S Call Center jobs are:

Macy S Call Center jobs near you
Infographic showing various Macy'S Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Call Center Representative

Albuquerque, NM • On-site

Bath Concepts
Business Management Consulting • 1 - 10 employees
Learn more about Bath Conceptsexternal

$18 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Call Center Lead-Setter

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work. Call Center Lead-Setter Qualifications:

  • High School diploma or equivalency (required)
  • 1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
  • A passion for customer service and working as a team
  • Efficient interpersonal communication, time management, and organizational skills
  • Sound decision-making, problem-solving, and adaptability to challenges

Call Center Lead-Setter Responsibilities:

  • Participate in goal-setting meetings with management and team
  • Operate a multi-line phone system and transfer call to the appropriate extension
  • Review daily call cues to confirm appointments and leads
  • Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
  • Provide front desk coverage for walk-in traffic and events as needed

Pay: $18.00-$20.00/hr. plus bonuses Benefits:

  • 401(k) profit-sharing retirement plan
  • Medical, dental, and vision insurance
  • Paid time off
  • Mileage reimbursement
  • Employee discounts
  • Referral programs

Schedule:

  • Full-time, 32-40 hours per week (on-site)
  • .5-1-hour meal break, non-exempt
  • Monday-Friday: 8:30pm-5:00pm
  • Rotating Saturday and events: 9:30am-3:00pm

Application Question(s):

  • Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
  • Are you authorized to work in the U.S.?

If you feel you are the right fit for this position, apply here or in-person at our Design Center or Marketplace.

Apply