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Macy'S Call Center Jobs (NOW HIRING)

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

S. Federal Government in successfully achieving its mission and goals. Our service and solution ... This role operates within a structured, high-volume call center environment, following established ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

S. Federal Government in successfully achieving its mission and goals. Our service and solution ... This role operates within a structured, high-volume call center environment, following established ...

Bath Concepts

Call Center Representative

Albuquerque, NM · On-site

$18 - $20/hr

Call Center Lead-Setter Poulin Design Center has been a family-owned home remodeling company for ... High School diploma or equivalency (required) * 1 (+) year(s) of appointment setting and sales ...

Allied Digestive Health

Call Center Representative

Brick, NJ · On-site

$17.25 - $21.50/hr

As a Call Center Representative within the Health Care and Social Assistance industry, you will ... S. * Certification in customer service or healthcare support. * Demonstrated ability to manage ...

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All JobsMacy'S Call Center Jobs

Macy S Call Center information

What is a Macy's call center?

A Macy's Call Center job involves assisting customers with inquiries, orders, returns, and other support-related issues over the phone or online. Employees handle customer concerns, provide product information, and ensure a positive shopping experience. Strong communication skills and problem-solving abilities are essential. Some roles may also involve sales or technical support.

What are the key skills and qualifications needed to thrive in the Macy's call center position, and why are they important?

To thrive in a Macy's Call Center role, you need strong customer service skills, problem-solving abilities, and familiarity with basic computer operations, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and call center software is often preferred, as these are used to manage customer inquiries and transactions. Excellent verbal communication, patience, and the ability to stay calm under pressure are critical soft skills in this position. These strengths are important to ensure customer satisfaction and efficient resolution of issues in a fast-paced retail environment.

What does a typical shift look like for a Macy's call center representative, and how is the work environment structured?

As a Macy's Call Center representative, your typical shift involves responding to customer inquiries via phone, email, or chat, assisting with orders, returns, and product information. The environment is usually structured with clear team leads or supervisors for support, and representatives often work in open office spaces or remotely, depending on company policies. Productivity goals and service standards are set to ensure high levels of customer satisfaction. Team collaboration is encouraged, and there may be opportunities to cross-train or take on additional responsibilities for career growth. Flexibility in scheduling, especially during peak retail seasons, can be expected.

More about Macy S Call Center jobs
What cities are hiring for Macy'S Call Center jobs? Cities with the most Macy'S Call Center job openings:
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What job categories do people searching Macy'S Call Center jobs look for? The top searched job categories for Macy'S Call Center jobs are:
Macy S Call Center jobs near you
Infographic showing various Macy'S Call Center job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Representative

BDR Solutions LLC

Golden, CO • On-site

$17 - $19/hr

Other

Re-posted 19 days ago

Job description

Description
BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.
BDR is seeking a Service Support Technician to join our growing team! This position will be performed on-site in Golden, Colorado. This position requires US Citizenship with a Public Trust or the ability to obtain one.
Join our team and kickstart your journey with a $500 sign-on bonus, available to qualified candidates who meet all requirements!
(Military Veterans and HUBZone candidates are highly encouraged to apply)
The Services Support Technician serves as the frontline call center representative responsible for receiving, processing, and supporting orders from VA clinics and Veterans. This role operates within a structured, high-volume call center environment, following established procedures and service standards. The position supports operational workflows, assists with complex order transactions, maintains accurate records, and ensures consistent, professional customer service delivery.
Key Responsibilities
  • Serve as the primary point of contact for Veterans and VA clinical staff, handling inbound calls and order requests in a high-volume call center environment.
  • Accurately place, modify, and track orders received via phone, system requests, or written correspondence.
  • Provide courteous, professional customer service to Veterans and clinicians by addressing questions, resolving issues, and supporting order-related inquiries.
  • Support call center agents and clinical staff with procedural guidance for complex transactions, including:
  • Remote order entry processes
  • Order or model changes
  • Device registration and serial number updates
  • Telehealth service entry procedures
  • Track and maintain operational data such as:
  • Order volume and call workload spreadsheets
  • Credit card reconciliation and transaction verification
  • Administrative and financial records (electronic and manual)
  • Ensure compliance with call center performance standards, scripts, quality objectives, and VA policies.
  • Assist with handling and resolving customer complaints and escalated service issues, following defined procedures.
  • Prepare reports and assist leadership with data validation, analysis, and operational insights.
  • Perform general administrative duties including:
  • Requesting and managing office and warehouse supplies
  • Filing, documentation, and record retention
  • Communicate professionally with customers and internal stakeholders via phone, email, and written correspondence.
  • Operate standard office and call center equipment, including computers, phone systems, printers, scanners, and other office tools.
Required Minimum Qualifications
  • 1+ year of call center, customer service, or operations support experience required; 2+ years preferred
  • Experience working in a high-volume, process-driven environment
  • Proficiency with data entry, spreadsheet tracking, and report preparation
  • Experience with timekeeping, scheduling, or administrative coordination
  • Strong verbal and written communication skills
  • Attention to detail and ability to follow standard operating procedures
  • Ability to obtain and maintain a VA Public Trust clearance

The hourly compensation range for this position is $17.00-$19.00 per hour. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

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