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Macy'S Call Center Jobs (NOW HIRING)

ITCON Services

Call Center Operator

Bethesda, MD

Call Center Operator Position We are seeking dedicated Call Center Operators to support emergency ... S. Citizenship required * Ability to obtain and maintain a Tier 2 (Public Trust) clearance ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

S. Federal Government in successfully achieving its mission and goals. Our service and solution ... This role operates within a structured, high‑volume call center environment, following ...

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How much do macy's call center jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for macy's call center in the United States is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $18.75 per hour, depending on experience, location, and employer.

Is it hard to get hired at Macy's?

Getting hired at Macy's call center can be competitive, as the company often looks for candidates with customer service experience and good communication skills. The hiring process typically involves an application, interview, and sometimes a skills assessment, with availability for flexible schedules being a plus.

What is a Macy's Call Center job?

A Macy's Call Center job involves assisting customers with inquiries, orders, returns, and other support-related issues over the phone or online. Employees handle customer concerns, provide product information, and ensure a positive shopping experience. Strong communication skills and problem-solving abilities are essential. Some roles may also involve sales or technical support.

Does Macy's hire with no experience?

Macy's call center positions often accept applicants with little or no prior experience, as training is typically provided on the job. Customer service skills, a positive attitude, and good communication are valued, and some roles may require basic computer skills. Candidates without experience can apply and may be considered for entry-level positions.

How much do Macy's employees get paid?

Macy's call center employees typically earn an hourly wage that ranges from $12 to $20, depending on experience and location. Many positions also offer benefits such as health insurance and employee discounts, with some roles eligible for performance-based bonuses.

What are the key skills and qualifications needed to thrive in the Macy'S Call Center position, and why are they important?

To thrive in a Macy's Call Center role, you need strong customer service skills, problem-solving abilities, and familiarity with basic computer operations, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and call center software is often preferred, as these are used to manage customer inquiries and transactions. Excellent verbal communication, patience, and the ability to stay calm under pressure are critical soft skills in this position. These strengths are important to ensure customer satisfaction and efficient resolution of issues in a fast-paced retail environment.

Does Macy's pay good?

Macy's call center jobs typically offer hourly wages that are around the industry average, with some positions providing additional benefits such as employee discounts and flexible schedules. Pay rates can vary based on location, experience, and role, but generally, they are considered competitive for entry-level customer service positions.

What does a typical shift look like for a Macy's Call Center representative, and how is the work environment structured?

As a Macy's Call Center representative, your typical shift involves responding to customer inquiries via phone, email, or chat, assisting with orders, returns, and product information. The environment is usually structured with clear team leads or supervisors for support, and representatives often work in open office spaces or remotely, depending on company policies. Productivity goals and service standards are set to ensure high levels of customer satisfaction. Team collaboration is encouraged, and there may be opportunities to cross-train or take on additional responsibilities for career growth. Flexibility in scheduling, especially during peak retail seasons, can be expected.

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What cities are hiring for Macy'S Call Center jobs? Cities with the most Macy'S Call Center job openings:
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Macy S Call Center jobs near you
Infographic showing various Macy'S Call Center job openings in the United States as of June 2026, with employment types broken down into 68% Full Time, 29% Part Time, and 3% Nights. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $36,475 per year, or $17.5 per hour.

Call Center Operator

ITCON Services

Bethesda, MD

Other

Posted 16 days ago

Job description

Join Itcon Services

Are you a dependable, detail-oriented communicator who performs with calm and precision when it matters most? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations.

Call Center Operator Position

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD. In this role, you'll serve as the first point of contact for incoming communications—managing high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols.

Available shift options include: 7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, 9:00 AM – 6:00 PM, 3:00 PM – 11:00 PM, and 11:00 PM – 7:00 AM, Monday through Friday.

If you thrive in a fast-paced, mission-driven environment and take pride in delivering exceptional service every time, we encourage you to apply.

What You'll Do
  • Serve as the first point of contact for incoming communications, answering and processing high-volume inbound and outbound calls
  • Perform emergency call handling, paging, and notification services with speed and accuracy
  • Provide directory assistance and call routing across NIH institutes
  • Support implementation of TTY services for hearing-impaired callers
  • Support implementation of language interpretation services
  • Use call center systems for call routing, messaging, and scheduling
  • Maintain accurate logs and documentation in accordance with established protocols
  • Follow all emergency and non-emergency procedures with consistency and professionalism
What You Bring
  • 2+ years of call center or customer service experience
  • Strong verbal communication skills with the ability to perform in a high-volume environment
  • Ability to follow established emergency and non-emergency protocols with precision
  • U.S. Citizenship required
  • Ability to obtain and maintain a Tier 2 (Public Trust) clearance
Preferred Qualifications
  • Telephony or switchboard experience
  • Experience in a medical or emergency call center environment
  • Familiarity with Avaya or similar call center platforms
Education Requirements
  • High school diploma or equivalent required
Additional Requirements

All personnel must successfully complete a Tier 2 Public Trust background investigation. On-site presence at the NIH facility in Bethesda, MD is required — remote work is not available for this role.

If you're ready to play a vital role in supporting the NIH research community and keeping critical communications running without interruption, apply today!

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