ZipRecruiter

Log In

1

Macy'S Call Center Jobs (NOW HIRING)

The Pennsylvania State University

$36K - $53K/yr

The call center is responsible for educating the public about spotted lanternflies, receiving ... S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $36,888 ...

Penn State University

Call Center Representative

$36K - $53K/yr

The call center is responsible for educating the public about spotted lanternflies, receiving ... S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $36,888 ...

A.D.S.

Be Seen First

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

A.D.S.

Be Seen First

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

Bath Concepts

Call Center Representative

Albuquerque, NM · On-site

$18 - $20/hr

Call Center Lead-Setter Poulin Design Center has been a family-owned home remodeling company for ... High School diploma or equivalency (required) * 1 (+) year(s) of appointment setting and sales ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA · Remote

$16 - $21/hr

We have an outstanding Contract position for a Call Center Agent - Remote Job Responsibilities ... S. diploma or equivalentEmployment Type: CONTRACTOR

Conduent, Inc.

Call Center Representative

San Antonio, TX · On-site

$15/hr

Call Center Representative Location: 2822 General Hudnell Dr., San Antonio, TX 78266 (Onsite) Pay ... s) by submitting their request through this form that must be downloaded: click here to access or ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of ... The individual must use an assisted-lift device or get another individual(s) to assist with the ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of ... The individual must use an assisted-lift device or get another individual(s) to assist with the ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of ... The individual must use an assisted-lift device or get another individual(s) to assist with the ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of ... The individual must use an assisted-lift device or get another individual(s) to assist with the ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of ... The individual must use an assisted-lift device or get another individual(s) to assist with the ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of ... The individual must use an assisted-lift device or get another individual(s) to assist with the ...

previous page

Showing results 41-60

All JobsRetail JobsMacy'S Call Center Jobs

Macy S Call Center information

What is a Macy's call center?

A Macy's Call Center job involves assisting customers with inquiries, orders, returns, and other support-related issues over the phone or online. Employees handle customer concerns, provide product information, and ensure a positive shopping experience. Strong communication skills and problem-solving abilities are essential. Some roles may also involve sales or technical support.

What are the key skills and qualifications needed to thrive in the Macy's call center position, and why are they important?

To thrive in a Macy's Call Center role, you need strong customer service skills, problem-solving abilities, and familiarity with basic computer operations, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and call center software is often preferred, as these are used to manage customer inquiries and transactions. Excellent verbal communication, patience, and the ability to stay calm under pressure are critical soft skills in this position. These strengths are important to ensure customer satisfaction and efficient resolution of issues in a fast-paced retail environment.

What does a typical shift look like for a Macy's call center representative, and how is the work environment structured?

As a Macy's Call Center representative, your typical shift involves responding to customer inquiries via phone, email, or chat, assisting with orders, returns, and product information. The environment is usually structured with clear team leads or supervisors for support, and representatives often work in open office spaces or remotely, depending on company policies. Productivity goals and service standards are set to ensure high levels of customer satisfaction. Team collaboration is encouraged, and there may be opportunities to cross-train or take on additional responsibilities for career growth. Flexibility in scheduling, especially during peak retail seasons, can be expected.

More about Macy S Call Center jobs

What cities are hiring for Macy'S Call Center jobs?

Cities with the most Macy'S Call Center job openings:

What states have the most Macy'S Call Center jobs?

States with the most job openings for Macy'S Call Center jobs include:

What job categories do people searching Macy'S Call Center jobs look for?

The top searched job categories for Macy'S Call Center jobs are:

Macy S Call Center jobs near you
Infographic showing various Macy'S Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Call Center Sales Manager

S and J Plumbing

Arlington Heights, IL • On-site

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Call Center Sales Manager
📍 Arlington Heights, IL
Lead the team that drives growth, revenue, and customer experience.
At S&J Plumbing, every customer relationship starts with a phone call. We're looking for a high-performing Call Center & Sales Manager who can lead, coach, and develop a team that consistently converts opportunities into booked appointments, delivers exceptional customer experiences, and drives company growth.
This is more than a management position-it's a sales leadership role. You'll be responsible for creating a high-performance culture focused on customer experience, conversion rates, revenue growth, and operational excellence.
If you're passionate about leadership, sales, coaching, and building winning teams, we'd love to meet you.
💰 Compensation & Benefits
  • $100,000-$140,000 annually, based on experience and qualifications
  • Performance bonus opportunities
  • 100% paid Medical, Dental & Vision Insurance for you and your family
  • 401(k) with 5% company match
  • Paid Time Off and paid holidays
  • Weekly pay
  • Paid training and professional development
  • Leadership growth opportunities
  • Direct access to company leadership
  • Opportunity to build and lead a high-performing sales and customer experience team
  • Stable, growing company with long-term career opportunities
🚀 What You'll Do
As our Call Center & Sales Manager, you'll lead the customer service, dispatch, and AI-powered communication systems that help turn every customer call into an opportunity to earn trust, book appointments, and grow the business.
Sales Leadership & Revenue Growth
  • Lead and train Customer Service Representatives on proven sales and call-conversion techniques
  • Coach CSRs on how to sell S&J Plumbing as the right partner for customers
  • Create a culture focused on maximizing booking rates, customer satisfaction, and revenue growth
  • Train team members on consultative communication, objection handling, and relationship-building skills
  • Monitor sales performance and conversion metrics to identify opportunities for improvement
  • Develop strategies to increase booked appointments and overall call center performance
  • Ensure every inbound call is treated as an opportunity to earn the customer's trust and business
Call Center Leadership & Team Development
  • Lead, coach, and develop customer service representatives and dispatch personnel
  • Inspire both personal and professional growth within the team
  • Create a culture of accountability, excellence, and continuous improvement
  • Help employees understand how their individual contributions impact company success
  • Conduct regular performance reviews, coaching sessions, and training meetings
  • Formalize a cost-effective, measurable coaching and training platform
KPI Management & Performance Tracking
  • Establish, monitor, and improve weekly company KPIs and weekly call center KPIs
  • Track booking percentage, conversion rates, abandoned calls, response times, revenue generated, and customer satisfaction metrics
  • Build scorecards and reporting systems that create accountability and measurable results
  • Use performance data to drive coaching, training, staffing, and operational decisions
  • Present performance updates and recommendations to leadership
Dispatch & Customer Experience
  • Manage dispatch to ensure the right technicians are matched to the right jobs
  • Ensure exceptional customer service and customer satisfaction at every touchpoint
  • Become an expert in the local market, customer needs, and service expectations
  • Ensure sufficient staffing levels to support business demand and seasonal spikes
  • Collaborate with leadership to improve operational efficiency and customer experience
  • Identify process improvements that increase productivity, booked calls, and customer satisfaction
AI Agent Management
  • Monitor, train, and continuously improve AI-powered customer service agents
  • Review AI conversations and performance metrics to ensure strong customer experiences
  • Optimize AI workflows, scripts, and escalation processes
  • Ensure AI systems support company goals while maintaining a high standard of customer care
After-Hours Operations
  • Be available 24/7 to support escalated after-hours calls when needed
  • Oversee after-hours call handling processes
  • Ensure emergency calls and high-priority customer needs are addressed promptly
  • Continuously improve after-hours procedures to maximize customer satisfaction and booking opportunities
🎯 What We're Looking For
  • Previous call center management, customer service leadership, sales management, or dispatch management experience
  • Proven ability to coach, develop, and inspire high-performing sales and customer service teams
  • Strong understanding of sales processes, call conversion, and customer experience management
  • Ability to drive team performance and achieve business goals and objectives
  • Experience managing KPIs, scorecards, and performance accountability systems
  • Experience creating and implementing training programs
  • Ability to leverage technology, automation, and AI tools to improve operational performance
  • Strong analytical mindset with the ability to make data-driven decisions
  • Excellent leadership, communication, and presentation skills
  • Comfortable holding team members accountable while developing their skills
  • Detail-oriented, highly organized, and able to multitask in a fast-paced environment
  • Proficient with Microsoft Office, including Excel, Word, and PowerPoint
  • Experience with CRM, call center, or dispatch software preferred
  • Experience in home services, plumbing, HVAC, electrical, or related service industries preferred
💡 Who We Are
At S&J Plumbing, our culture is built on four core values:
  • Integrity - We do the right thing, every time
  • Professionalism - We show up prepared and perform at a high level
  • Accountability - We own our actions and results
  • Family - We support our team and treat customers like our own
📈 Why S&J Plumbing?
We're not a private equity roll-up. We're a locally run company that believes in investing in people, building strong teams, and making decisions for long-term success-not short-term profits.
As our Call Center & Sales Manager, you'll lead one of the most important departments in the company. Every lead, every opportunity, and every customer relationship begins with your team.
You'll have a direct impact on revenue growth, customer experience, team development, operational performance, and the future direction of the company. This is an opportunity to build systems, develop people, leverage cutting-edge AI technology, and create a world-class customer experience operation within a fast-growing organization.
If you're ready to lead a team, drive performance, and build something special, apply today.
S&J Plumbing is an Equal Opportunity Employer

Apply