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Ibm Call Center Jobs (NOW HIRING)

Academy, Ltd.

Sr Developer Order Management

Katy, TX · On-site

$50 - $66/hr

Knowledge of IBM Sterling Store and IBM Call Center applications preferred Responsibilities * Provide technical leadership across Sterling Order Management, Web Store, Call Center, and inventory ...

Rural King

Lead Developer - IBM Sterling

Mattoon, IL

$55.50 - $72.50/hr

Leverage Sterling Business Center (SBC) , Order Hub , Sterling Store , and Sterling Call Center ... in IBM Sterling Order Management on Cloud (OMoC) v10.xx development and configuration.

Rural King

Lead Developer - IBM Sterling

Mattoon, IL · On-site

$55.50 - $72.50/hr

Leverage Sterling Business Center (SBC) , Order Hub , Sterling Store , and Sterling Call Center ... in IBM Sterling Order Management on Cloud (OMoC) v10.xx development and configuration.

Rural King

Lead Developer - IBM Sterling

Mattoon, IL · On-site

$55.50 - $72.50/hr

Leverage Sterling Business Center (SBC) , Order Hub , Sterling Store , and Sterling Call Center ... in IBM Sterling Order Management on Cloud (OMoC) v10.xx development and configuration.

Technogen

IBM Sterling OMS+Java

Saint Louis, MO · On-site

$49.50 - $64.25/hr

Sterling Global Inventory Visibility, Sterling Reverse Logistics, and Sterling Call Center/ Store ... The complex environment is comprised of IBM Sterling and MQ communication channels * As a first ...

Technogen

IBM Sterling OMS+Java

Saint Louis, MO

$49.50 - $64.25/hr

Sterling Global Inventory Visibility, Sterling Reverse Logistics, and Sterling Call Center/ Store ... The complex environment is comprised of IBM Sterling and MQ communication channels * As a first ...

Deloitte

IBM Maximo/TRIRIGA Manager

Austin, TX · On-site

Act as the solution architect for IBM MREF implementation to organize, lead and validate all epics ... Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out ...

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How much do ibm call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ibm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents working in an IBM call center, and how are they typically addressed?

Agents in an IBM Call Center often encounter challenges such as handling high call volumes, resolving complex technical issues, and meeting strict performance metrics. These challenges are typically addressed through comprehensive training programs, real-time support from supervisors, and access to robust knowledge bases and troubleshooting tools. Team collaboration is encouraged, and regular feedback sessions help agents continuously improve their skills and customer service quality.

What is an IBM call center?

An IBM call center is a customer support facility operated by IBM or its partners, where agents assist customers with inquiries related to IBM products and services. These centers handle technical support, troubleshooting, billing questions, and general customer service for both businesses and individuals. IBM call centers may also provide IT helpdesk services, remote support, and solutions for complex technical issues. The goal is to ensure customer satisfaction and resolve issues efficiently using IBM's expertise and resources.

What is the difference between Ibm Call Center vs Customer Service Representative?

AspectIbm Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, technical certifications, call center trainingHigh school diploma, customer service training
Work EnvironmentCall center setting, often in a corporate officeOffice or retail environment, often face-to-face or over the phone
Employer & Industry UsageTech companies, large corporations, IT supportRetail, telecom, banking, and service industries
Common Search & ComparisonOften compared for call handling and technical support rolesCustomer interaction and problem-solving skills

While both roles involve customer interaction, an Ibm Call Center typically focuses on technical support and handling complex inquiries within a corporate or tech environment. Customer Service Representatives generally provide general support, sales, or assistance in retail or service industries. The key differences lie in the technical nature of the work and the industry settings.

What are the key skills and qualifications needed to thrive as an IBM call center representative, and why are they important?

To thrive as an IBM Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is often required, along with any relevant customer service certifications. Patience, active listening, and adaptability help you stand out in handling diverse customer needs and challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive brand reputation.
More about Ibm Call Center jobs
What states have the most Ibm Call Center jobs? States with the most job openings for Ibm Call Center jobs include:
What job categories do people searching Ibm Call Center jobs look for? The top searched job categories for Ibm Call Center jobs are:
Ibm Call Center jobs near you
Infographic showing various Ibm Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Information Technology_USA - USA_Developer

Real Soft, Inc.

Jacksonville, FL • On-site

Contractor

Re-posted 10 days ago

Job description

**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES BETWEEN UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
Example: PTN_US_9999999_SKIPJOHNSON0413
: -
MSP Owner: Michelle Lee
Location: Brentwood, TN
Duration: 6 months
skill id: 10878168
Roles & Responsibilities
• Design, develop, and configure project deliverables for eCommerce applications on IBM Sterling OMS.
• Review high-level business requirements for Omnichannel solutions and implement them using Sterling OMS suite of products including IBM Store Engagement and IBM Call Center.
• Strong experience developing applications in IBM Sterling Order Management.
• Experience with IBM Sterling Multi-Channel Fulfillment Solutions and with Sterling design, configuration, product extensions, and complex integrations; has experience with several diverse projects.
• Strong experience with Sterling design, configuration, product extensions, and complex integrations.
• Strong experience with IBM Sterling Inventory Fulfillment Suite.
• Strong expertise with IBM Sterling Inventory Fulfillment Development.
• Hands-on experience on customization/extension of Sterling OMS APIs, database, UIs, user exits, agents, and building Web Services.
• Strong knowledge of the SDLC.
• Build tools for automated testing and deployment of applications.
• Develop and share best practices on installing, configuring, and maintaining software applications.
• Support UAT, QA, and performance tests to meet functional and non-functional requirements.
• Learn and champion new technologies and new versions of best-of-breed industry products to enhance customers' OMS implementations.
• Mentor and train junior resources in Sterling OMS solution development.
Required Skills
IBM Sterling OMS
• IBM Sterling Order Management System (OMS)
• IBM Sterling Multi-Channel Fulfillment Solutions
• IBM Store Engagement
• IBM Call Center
• IBM Sterling Inventory Fulfillment Suite
• IBM Sterling Inventory Fulfillment Development
Design, Configuration & Development
• Sterling design
• Sterling configuration
• Product extensions
• Complex integrations
• Application development on IBM Sterling OMS
Customization & Integration
• Customization/extension of Sterling OMS APIs
• Database customization
• UI customization
• User exits
• Agents
• Web Services
eCommerce & Retail
• eCommerce applications
• Omnichannel solutions
• Retail industry experience
Testing & Deployment
• Automated testing
• Application deployment
• UAT support
• QA support
• Performance testing
Software Development
• Strong knowledge of SDLC
• Installing, configuring, and maintaining software applications
Leadership
• Tech Lead experience
• Mentor and train junior resources in Sterling OMS solution development
Technical/Functional Skills
• Tech Lead for IBM Sterling (Order Management System) Ecommerce Project in Retail industry
Skills: Digital : IBM Sterling Commerce OMS
Experience Required: 10 & Above

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