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Ibm Call Center Jobs (NOW HIRING)

DecoPac

PhotoCake Call Center Representative

Anoka, MN

$15.75 - $20.50/hr

PhotoCake Call Center Representative Hybrid opportunity with flexibility to work from home! Does ... IBM System (AS/400) experience is a plus. * Understanding of PCs including, major browsers (IE, FF ...

Rural King

Lead Developer - IBM Sterling

Mattoon, IL

$55.50 - $72.50/hr

Leverage Sterling Business Center (SBC) , Order Hub , Sterling Store , and Sterling Call Center ... in IBM Sterling Order Management on Cloud (OMoC) v10.xx development and configuration.

Rural King

Lead Developer - IBM Sterling

Mattoon, IL

$55.50 - $72.50/hr

Leverage Sterling Business Center (SBC) , Order Hub , Sterling Store , and Sterling Call Center ... in IBM Sterling Order Management on Cloud (OMoC) v10.xx development and configuration.

Rural King Supply

Lead Developer - IBM Sterling

Mattoon, IL · On-site

$55.50 - $72.50/hr

Leverage Sterling Business Center (SBC) , Order Hub , Sterling Store , and Sterling Call Center ... in IBM Sterling Order Management on Cloud (OMoC) v10.xx development and configuration.

FastTek

Senior IBM Sterling OMS Developer

Dearborn, MI · On-site

$50 - $66.25/hr

Senior IBM Sterling OMS Developer #1052675 * As a Senior Developer, you will play a key role in ... Develop and enhance customizations for Sterling Order Hub and Sterling Next Gen Call Center ...

Technogen

IBM Sterling OMS+Java

Saint Louis, MO · On-site

$49.50 - $64.25/hr

Sterling Global Inventory Visibility, Sterling Reverse Logistics, and Sterling Call Center/ Store ... The complex environment is comprised of IBM Sterling and MQ communication channels * As a first ...

Technogen

IBM Sterling OMS+Java

Saint Louis, MO

$49.50 - $64.25/hr

Sterling Global Inventory Visibility, Sterling Reverse Logistics, and Sterling Call Center/ Store ... The complex environment is comprised of IBM Sterling and MQ communication channels * As a first ...

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How much do ibm call center jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for ibm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Does IBM offer remote work options?

IBM Call Center roles often offer remote work options, especially for customer service and support positions. These roles typically require strong communication skills and familiarity with call center software, and remote work may depend on the specific job and location requirements.

Is IBM laying off employees in 2026?

There is no publicly available information indicating that IBM Call Center employees are being laid off in 2026. Layoff patterns at IBM typically depend on company performance and strategic shifts, but specific details for 2026 are not confirmed. Employees should stay informed through official company communications and industry news for updates.

What are some common challenges faced by agents working in an IBM Call Center, and how are they typically addressed?

Agents in an IBM Call Center often encounter challenges such as handling high call volumes, resolving complex technical issues, and meeting strict performance metrics. These challenges are typically addressed through comprehensive training programs, real-time support from supervisors, and access to robust knowledge bases and troubleshooting tools. Team collaboration is encouraged, and regular feedback sessions help agents continuously improve their skills and customer service quality.

What is an IBM call center?

An IBM call center is a customer support facility operated by IBM or its partners, where agents assist customers with inquiries related to IBM products and services. These centers handle technical support, troubleshooting, billing questions, and general customer service for both businesses and individuals. IBM call centers may also provide IT helpdesk services, remote support, and solutions for complex technical issues. The goal is to ensure customer satisfaction and resolve issues efficiently using IBM's expertise and resources.

What is the difference between Ibm Call Center vs Customer Service Representative?

AspectIbm Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, technical certifications, call center trainingHigh school diploma, customer service training
Work EnvironmentCall center setting, often in a corporate officeOffice or retail environment, often face-to-face or over the phone
Employer & Industry UsageTech companies, large corporations, IT supportRetail, telecom, banking, and service industries
Common Search & ComparisonOften compared for call handling and technical support rolesCustomer interaction and problem-solving skills

While both roles involve customer interaction, an Ibm Call Center typically focuses on technical support and handling complex inquiries within a corporate or tech environment. Customer Service Representatives generally provide general support, sales, or assistance in retail or service industries. The key differences lie in the technical nature of the work and the industry settings.

Is IBM high paying?

IBM call center jobs typically offer competitive wages within the customer service industry, with pay rates varying based on location, experience, and role. Entry-level positions may have average salaries, while experienced agents or those with specialized skills can earn higher wages. Benefits and bonuses may also contribute to overall compensation.

Does IBM have a call center?

IBM operates call centers as part of its customer support and technical assistance services, employing agents to handle client inquiries and issues. These call centers often utilize tools like customer relationship management (CRM) software and require communication skills. Job roles may involve shift work and training in IBM products and services.

What are the key skills and qualifications needed to thrive as an IBM Call Center Representative, and why are they important?

To thrive as an IBM Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is often required, along with any relevant customer service certifications. Patience, active listening, and adaptability help you stand out in handling diverse customer needs and challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive brand reputation.
More about Ibm Call Center jobs
What states have the most Ibm Call Center jobs? States with the most job openings for Ibm Call Center jobs include:
What job categories do people searching Ibm Call Center jobs look for? The top searched job categories for Ibm Call Center jobs are:
Ibm Call Center jobs near you
Infographic showing various Ibm Call Center job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 5% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

IBM Sterling -Order Management System

Acess Global

Atlanta, GA • On-site

Contractor

Posted 8 days ago

Job description

Job Description – IBM Sterling

Position: IBM Sterling
Location: Atlanta, GA
Work Model: Onsite
Experience: 6-8+ years experience

Job Summary

Competencies:   6-8+ years experience

Digital : IBM Sterling ComEssential Skills:

Distributed Order Management

  • IBM Sterling Order Management System Experience Required Demonstrated ability architecting multi-tenant platforms, across a variety of Sterling OMS implementations.
  • Exposure to trending front end technologies to improve user experience for IBM NextGen Store and Call Center and exposer to IBM Sterling Intelligent Promising (SIP) modules (Inventory visibility, Promising service, Optimizer Service, etc..,) Enriched on IBM Sterling Order Management System (OMoC) and IBM Sterling Intelligent Promising (SIP) modules DOM, SIP, IV, SC, SDF, Payments, Sourcing, Scheduling NextGen COM and SOM and Strong in DB query writing skills.
  • Deep understanding of Integration concepts (REST, SOAP, Batch, SFTP, API
  • Gateways) Good understanding of integrations between OMS, WMS,ERP,CRM and eCommerce platforms.
  • Good experience on Java with Spring boot and Micro services concepts along with Angular 11JS or DOJO Excellent hands-on experience in customization of any of DOM, Pricing, payment, Inventory, Call Center, Store modules Should be capable of working in one or more areas of Sterling Order Management with exceedingly good skills in Inventory, Payment, Fulfillment, Call Center Store module.

Should be very competent in any one of:

  • Inventory Sync, Inventory publish, setting distribution groups, inventory lookups, ATP rule setup, RTAM manipulations.
  • Good hands-on experience in developing new screens, widgets, overlays, existing screen changes, locales, language packs etc in IBM Sterling Store and Call Centre Experience working in multi-brand environment.
  • Experience with hosted solutions on the Cloud IBM Cloud on Commerce Supports the implementation of best practices for scalability, supportability, ease of maintenance and system performance.
  • Supports the root cause analysis and remediation process to resolve defects andor issues reported by productapplication teams and stakeholders.
  • Participates in release planning activities, deployment, and post-release and ongoing support of the interfaces.
  • Works well independently and in a team environment.

Roles Responsibilities:

  • 5 years and support experience.
  • 5 years of experience designing and implementing Sterling OMS solutions.
  • Strong analytical, problem-solving, troubleshooting and issue resolution skills.
  • Ability to collaborate with other technical experts and develop technical specifications and design documents.
  • Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IT as well as vendors and other external entities.
  • Ability to work independently with minimal direction, is a self-starter with strong initiative, and ability to manageexecute workload to deliver high quality results.
  • Ability to effectively mentor less experienced team members.
  • Strong written and verbal communication skills.
  • Demonstrates a positive attitude, is self-motivated, responsible, conscientious and detail orientedmerce OMS