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Ibm Call Center Jobs (NOW HIRING)

Adecco

SMB Outbound Salesperson

Morrisville, NC

$60K - $85K/yr

The client is dominant in the PC, Server, and Networking space, comparable to Cisco, Dell, HP, IBM ... You must be comfortable working in a call-center role, cold-calling and online chatting with ...

ITConnect Inc

Cable Technician

Santa Fe, NM · On-site

$19.75 - $25/hr

... EDS & IBM Relationships with resources nationwide Small Business Administration designee of ... Call Center Support Asset Management Staffing Services

Baylor University Medical Center

Anesthesiologist

Temple, TX · On-site

$371K/yr

Approximately 1 weekday call shift per month, with pre and post call days off * 1-2 weekend call ... Center- Temple, was recently ranked # 2 in the nation as a Top Teaching Hospital by IBM/Watson in ...

Lessen

Systems Engineer I

Chicago, IL

$100K - $115K/yr

Voice Over IP, Call Manger, Voicemail, and Call Center * Assists with assessing new technologies ... HP, IBM or Dell servers * VMWare or Hyper-V * Windows Server 2008 R2 to Windows Server 2016

Lessen

Systems Engineer I

Chicago, IL · On-site

$100K - $115K/yr

Voice Over IP, Call Manger, Voicemail, and Call Center * Assists with assessing new technologies ... HP, IBM or Dell servers * VMWare or Hyper-V * Windows Server 2008 R2 to Windows Server 2016

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How much do ibm call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for ibm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents working in an IBM call center, and how are they typically addressed?

Agents in an IBM Call Center often encounter challenges such as handling high call volumes, resolving complex technical issues, and meeting strict performance metrics. These challenges are typically addressed through comprehensive training programs, real-time support from supervisors, and access to robust knowledge bases and troubleshooting tools. Team collaboration is encouraged, and regular feedback sessions help agents continuously improve their skills and customer service quality.

What is an IBM call center?

An IBM call center is a customer support facility operated by IBM or its partners, where agents assist customers with inquiries related to IBM products and services. These centers handle technical support, troubleshooting, billing questions, and general customer service for both businesses and individuals. IBM call centers may also provide IT helpdesk services, remote support, and solutions for complex technical issues. The goal is to ensure customer satisfaction and resolve issues efficiently using IBM's expertise and resources.

What is the difference between Ibm Call Center vs Customer Service Representative?

AspectIbm Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, technical certifications, call center trainingHigh school diploma, customer service training
Work EnvironmentCall center setting, often in a corporate officeOffice or retail environment, often face-to-face or over the phone
Employer & Industry UsageTech companies, large corporations, IT supportRetail, telecom, banking, and service industries
Common Search & ComparisonOften compared for call handling and technical support rolesCustomer interaction and problem-solving skills

While both roles involve customer interaction, an Ibm Call Center typically focuses on technical support and handling complex inquiries within a corporate or tech environment. Customer Service Representatives generally provide general support, sales, or assistance in retail or service industries. The key differences lie in the technical nature of the work and the industry settings.

What are the key skills and qualifications needed to thrive as an IBM call center representative, and why are they important?

To thrive as an IBM Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is often required, along with any relevant customer service certifications. Patience, active listening, and adaptability help you stand out in handling diverse customer needs and challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive brand reputation.
More about Ibm Call Center jobs
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What job categories do people searching Ibm Call Center jobs look for? The top searched job categories for Ibm Call Center jobs are:
Ibm Call Center jobs near you
Infographic showing various Ibm Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Dispatch Associate *Fully on site

Windowrama Enterprises Inc.

Brentwood, NY • On-site

$18 - $20/hr

Full-time

Posted 20 days ago

Job description

Position Overview:

The Dispatch Clerk ensures that the company maintains a reputable relationship with our Windowrama customers. The main objective of the Dispatch Clerk is to maintain an open line of communication with the customers and with the truck drivers who are making deliveries. They are also responsible for scheduling drivers to pick up and deliver to customers or vendors, and maintaining the relationship with our shipping partner.

Essential Job Functions:

  • Communicating with customers about freight details, delivery or pickup times, and special handling requests, accommodating route changes as needed.
  • Answer questions of our customers in regard to time of delivery and what items are being delivered
  • Preparing dispatch documents, as well as generating freight bills and invoices.
  • Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
  • Reviewing drivers’ logs, including dispatched calls and arrival times.
  • Liaison between Windowrama customers and our shipping partner
  • Logging customer shipping schedules and complaints.
  • Run reports to check for quality assurance daily

Key Competencies:

  • Advanced use of Microsoft Office
  • Multitasker who enjoys working in fast-paced environment
  • Detail oriented and highly organized with exceptional follow-through abilities
  • Top performer who can instill pride of workmanship in self while also motivating team to excel
  • Passionate about WindowRama and loves the brand
  • Highly motivated, flexible, and positive, professional demeanor

Required Education and Experience:

  • High School Diploma or equivalent
  • Proficiency with computers (Microsoft Office, Google, IBM AS400).
  • Prior call center experience is preferable

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee can expect to work in a favorable office environment.

WindowRama, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other category protected under law. In addition to federal law requirements, WindowRama, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities