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Ibm Call Center Jobs (NOW HIRING)

Advantasure

Data Center Computer Operator

Detroit, MI · On-site

... call center testing for open/closed statuses. * Update metrics as required for real time and ... Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and ...

ITConnect Inc

Be Seen First

IT Applications Support Specialist

Santa Fe, NM · On-site

$20.94 - $28.97/hr

... EDS & IBM Relationships with resources nationwide Small Business Administration designee of ... Call Center Support Asset Management Staffing Services

Ulta Beauty, Inc.

Lead IT Engineer, OMS

Bolingbrook, IL

$133K - $134K/yr

Experience in customizing the IBM Store engagement application, Call center application and Inventory visibility solutions; Experience with security frameworks for user and API/services authorization ...

Ulta Beauty, Inc.

Lead IT Engineer, OMS

Bolingbrook, IL

$133K - $134K/yr

Experience in customizing the IBM Store engagement application, Call center application and Inventory visibility solutions; Experience with security frameworks for user and API/services authorization ...

Ulta Beauty

Lead IT Engineer, OMS

Bolingbrook, IL · On-site

$133K - $134K/yr

Experience in customizing the IBM Store engagement application, Call center application and Inventory visibility solutions; Experience with security frameworks for user and API/services authorization ...

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How much do ibm call center jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for ibm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Does IBM offer remote work options?

IBM Call Center roles often offer remote work options, especially for customer service and support positions. These roles typically require strong communication skills and familiarity with call center software, and remote work may depend on the specific job and location requirements.

Is IBM laying off employees in 2026?

There is no publicly available information indicating that IBM Call Center employees are being laid off in 2026. Layoff patterns at IBM typically depend on company performance and strategic shifts, but specific details for 2026 are not confirmed. Employees should stay informed through official company communications and industry news for updates.

What are some common challenges faced by agents working in an IBM Call Center, and how are they typically addressed?

Agents in an IBM Call Center often encounter challenges such as handling high call volumes, resolving complex technical issues, and meeting strict performance metrics. These challenges are typically addressed through comprehensive training programs, real-time support from supervisors, and access to robust knowledge bases and troubleshooting tools. Team collaboration is encouraged, and regular feedback sessions help agents continuously improve their skills and customer service quality.

What is an IBM call center?

An IBM call center is a customer support facility operated by IBM or its partners, where agents assist customers with inquiries related to IBM products and services. These centers handle technical support, troubleshooting, billing questions, and general customer service for both businesses and individuals. IBM call centers may also provide IT helpdesk services, remote support, and solutions for complex technical issues. The goal is to ensure customer satisfaction and resolve issues efficiently using IBM's expertise and resources.

What is the difference between Ibm Call Center vs Customer Service Representative?

AspectIbm Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, technical certifications, call center trainingHigh school diploma, customer service training
Work EnvironmentCall center setting, often in a corporate officeOffice or retail environment, often face-to-face or over the phone
Employer & Industry UsageTech companies, large corporations, IT supportRetail, telecom, banking, and service industries
Common Search & ComparisonOften compared for call handling and technical support rolesCustomer interaction and problem-solving skills

While both roles involve customer interaction, an Ibm Call Center typically focuses on technical support and handling complex inquiries within a corporate or tech environment. Customer Service Representatives generally provide general support, sales, or assistance in retail or service industries. The key differences lie in the technical nature of the work and the industry settings.

Is IBM high paying?

IBM call center jobs typically offer competitive wages within the customer service industry, with pay rates varying based on location, experience, and role. Entry-level positions may have average salaries, while experienced agents or those with specialized skills can earn higher wages. Benefits and bonuses may also contribute to overall compensation.

Does IBM have a call center?

IBM operates call centers as part of its customer support and technical assistance services, employing agents to handle client inquiries and issues. These call centers often utilize tools like customer relationship management (CRM) software and require communication skills. Job roles may involve shift work and training in IBM products and services.

What are the key skills and qualifications needed to thrive as an IBM Call Center Representative, and why are they important?

To thrive as an IBM Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is often required, along with any relevant customer service certifications. Patience, active listening, and adaptability help you stand out in handling diverse customer needs and challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive brand reputation.
More about Ibm Call Center jobs
What states have the most Ibm Call Center jobs? States with the most job openings for Ibm Call Center jobs include:
What job categories do people searching Ibm Call Center jobs look for? The top searched job categories for Ibm Call Center jobs are:
Ibm Call Center jobs near you
Infographic showing various Ibm Call Center job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 5% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
INBOUND/OUTBOUND MANAGER - JACKSON, GA

INBOUND/OUTBOUND MANAGER - JACKSON, GA

Dollar General

Jackson, GA • On-site

Full-time

Posted 2 days ago

Dollar General rating

4.0

Company rating: 4.0 out of 10

Based on 4,476 frontline employees who took The Breakroom Quiz

39th of 39 rated national retailers

Job description

Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
GENERAL SUMMARY:
Oversees receiving or shipping functions. Assists in creating a strong work team and helps resolve employee relations issues.
DUTIES and ESSENTIAL JOB FUNCTIONS:
  • Reviews current or future trends that indicate possible gaps in inbound or outbound functions and makes recommendations based on findings.
  • Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification.
  • Conducts daily status meetings with management team to review prior day's performance and to develop action plan for current day.
  • Leads development of and communicates Productivity Improvement Plan for each performance indicator or area identified for improvement.
  • Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee gaps.
  • Leads inbound or outbound team in goals and measurement development and implementation.
  • Reviews the strategic goals of the inbound or outbound area and sets performance goals.
  • Monitors department budget on a monthly basis; assists in development of budget for inbound or outbound functions.
  • Conducts weekly staffing reviews with Operations Manager and Human Resources to determine appropriate staffing levels for inbound or outbound departments.
  • Communicates with company carrier regarding store loads and backhauls.

Qualifications
WORK EXPERIENCE and/or EDUCATION:
  • Five years minimum experience in distribution, logistics and management.
  • Experience in warehouse management systems and RTS applications preferred.
  • Experience in automated retail distribution center preferred.
  • College degree in business.

KNOWLEDGE and SKILLS:
  • Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
  • Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
  • Knowledge of cash handling procedures including cashier accountability and deposit control.
  • Ability to perform IBM cash register functions to generate reports.
  • Knowledge of inventory management and merchandising practices.
  • Effective oral and written communication skills.
  • Effective interpersonal skills.
  • Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
  • Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)
  • Good organization skills with attention to detail.
  • Ability to solve problems and deal with a variety of situations where limited standardization exists.

WORKING CONDITIONS and PHYSICAL REQUIREMENTS:
Must be able to physically move throughout the distribution center to monitor the flow of merchandise.
Dollar General Corporation is an equal opportunity employer.

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About Dollar General

Sourced by ZipRecruiter

What started as a single store is now a 20+ billion dollar Fortune 119 company. With 140,000+ employees and counting, we’re growing fast and so can you. There are endless opportunities for you, including award-winning training programs and career paths in retail, distribution, transportation or corporate. The possibilities are endless!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Goodlettsville, TN, US

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