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Ibm Call Center Jobs (NOW HIRING)

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... EDS & IBM Relationships with resources nationwide Small Business Administration designee of ... Call Center Support Asset Management Staffing Services

... call center technology services and solutions to clients throughout North America. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM ...

Project Architect

Minneapolis, MN · On-site

$86K - $115K/yr

... Call Center and CRM capabilities. This is a multi-year (4-5), high-visibility program. The CIS ... Integration and Data architecture skills (SAP BTP, AWS, IBM ACE preferred) * Cloud / Hybrid ...

New

... call center technology services and solutions to clients throughout North America. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM ...

... roadmaps utilizing IBM Rational Team Concert (RTC), Azure DevOps, Jira, and Microsoft (MS ... Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out ...

The client is dominant in the PC, Server, and Networking space, comparable to Cisco, Dell, HP, IBM ... You must be comfortable working in a call-center role, cold-calling and online chatting with ...

The client is dominant in the PC, Server, and Networking space, comparable to Cisco, Dell, HP, IBM ... You must be comfortable working in a call-center role, cold-calling and online chatting with ...

New

SMB Sales

Morrisville, NC · On-site

$21.95/hr

The client is dominant in the PC, Server, and Networking space, comparable to Cisco, Dell, HP, IBM ... You must be comfortable working in a call-center role, cold-calling and online chatting with ...

New

SMB Sales

Morrisville, NC · On-site

$60K - $85K/yr

The client is dominant in the PC, Server, and Networking space, comparable to Cisco, Dell, HP, IBM ... You must be comfortable working in a call-center role, cold-calling and online chatting with ...

New

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Ibm Call Center information

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$10

$17

$25

How much do ibm call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for ibm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an IBM call center?

An IBM call center is a customer support facility operated by IBM or its partners, where agents assist customers with inquiries related to IBM products and services. These centers handle technical support, troubleshooting, billing questions, and general customer service for both businesses and individuals. IBM call centers may also provide IT helpdesk services, remote support, and solutions for complex technical issues. The goal is to ensure customer satisfaction and resolve issues efficiently using IBM's expertise and resources.

What are some common challenges faced by agents working in an IBM call center, and how are they typically addressed?

Agents in an IBM Call Center often encounter challenges such as handling high call volumes, resolving complex technical issues, and meeting strict performance metrics. These challenges are typically addressed through comprehensive training programs, real-time support from supervisors, and access to robust knowledge bases and troubleshooting tools. Team collaboration is encouraged, and regular feedback sessions help agents continuously improve their skills and customer service quality.

What are the key skills and qualifications needed to thrive as an IBM call center representative, and why are they important?

To thrive as an IBM Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is often required, along with any relevant customer service certifications. Patience, active listening, and adaptability help you stand out in handling diverse customer needs and challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive brand reputation.

What is the difference between Ibm Call Center vs Customer Service Representative?

AspectIbm Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, technical certifications, call center trainingHigh school diploma, customer service training
Work EnvironmentCall center setting, often in a corporate officeOffice or retail environment, often face-to-face or over the phone
Employer & Industry UsageTech companies, large corporations, IT supportRetail, telecom, banking, and service industries
Common Search & ComparisonOften compared for call handling and technical support rolesCustomer interaction and problem-solving skills

While both roles involve customer interaction, an Ibm Call Center typically focuses on technical support and handling complex inquiries within a corporate or tech environment. Customer Service Representatives generally provide general support, sales, or assistance in retail or service industries. The key differences lie in the technical nature of the work and the industry settings.

More about Ibm Call Center jobs

What states have the most Ibm Call Center jobs?

States with the most job openings for Ibm Call Center jobs include:

Infographic showing various Ibm Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Channel Sales Manager - IBM Alliance - C_MAT

Deloitte

Atlanta, GA • On-site

$146K/yr

Full-time

Posted 8 days ago


Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

46th of 152 rated financial services


Job description

The Clients and Markets Acceleration Team's (CMAT) Growth Platforms Team is comprised of professional relationship managers, marketers, and architects dedicated to driving successful technology relationships. Within the Specialized cohort, this team activates go-to-market strategies, runs cadence and governance, and manages pod health, performance, and capacity across a cluster of prioritized Specialized alliances. This role offers the opportunity to drive partner-enabled growth through disciplined alliance execution, stakeholder orchestration, and seller enablement.
Recruiting for this role ends on 9/26/2026.
Work you'll do
As a Channel Sales Manager, IBM Alliance, you will:
  • Articulate Deloitte's value proposition, differentiators, and capabilities; tailor client-specific messaging using alliance and market insights to improve relevance, conversion, and win rates.
  • Build and progress a partner-enabled pipeline through sourcing, qualification, and co-sell motions; maintain accurate CRM data and forecasts to strengthen reporting, governance, and visibility.
  • Orchestrate targeted communications, align priorities, clarify next actions, and drive decision-making across alliance counterparts and Deloitte stakeholders.
  • Mobilize Sales Executives, Marketing, and specialists into priority pursuits to improve co-sell velocity, stage progression, and conversion outcomes.
  • Educate sellers on Deloitte capabilities and alliance motions via enablement sessions, playcards, and quick-reference guides to increase attach rates, deal sizes, and co-sell effectiveness.
  • Lead planning cadences, agendas, materials, logistics, action/risk tracking, and issue resolution; support conferences, webinars, and alliance leadership meetings at key partner events.
The successful candidate would possess these skills:
  • Ability to work independently and collaborate as part of a team
  • Ability to build and sustain professional relationships
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to mentor and provide clear guidance to others
The team
The Clients and Markets Acceleration Team's Growth Platforms Team drives successful technology relationships through alliance management, market activation, and disciplined execution. Within the Specialized cohort, the team is responsible for activating go-to-market strategies, running cadence and governance, and managing pod health, performance, and capacity across prioritized alliances. The candidate will have the opportunity to help strengthen alliance performance and improve pipeline conversion through closer coordination across Deloitte and partner stakeholders.
Qualifications
Required:
  • 5+ years of professional experience in alliance sales, channel sales, business development, go-to-market execution, sales enablement, account coordination, or related roles.
  • 5+ years of experience supporting or driving pipeline development, opportunity qualification, partner-related pursuit activities, or alliance-influenced sales motions.
  • 5+ years of experience delivering seller enablement sessions and creating practical enablement assets such as playcards, guides, or related materials.
  • 5+ years of experience coordinating market-facing events, webinars, executive meetings, or alliance-related leadership engagements.
  • Ability to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
  • Bachelor's degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $124,700 to $229,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#DeloitteNDO
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers
Requisition code: 364464
Job ID 364464

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