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Ibm Call Center Jobs in Texas (NOW HIRING)

Academy, Ltd.

Sr Developer Order Management

Katy, TX · On-site

$50 - $66/hr

Knowledge of IBM Sterling Store and IBM Call Center applications preferred Responsibilities * Provide technical leadership across Sterling Order Management, Web Store, Call Center, and inventory ...

Deloitte

IBM Maximo/TRIRIGA Manager

Austin, TX · On-site

Act as the solution architect for IBM MREF implementation to organize, lead and validate all epics ... Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out ...

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Ibm Call Center information

What is an IBM call center?

An IBM call center is a customer support facility operated by IBM or its partners, where agents assist customers with inquiries related to IBM products and services. These centers handle technical support, troubleshooting, billing questions, and general customer service for both businesses and individuals. IBM call centers may also provide IT helpdesk services, remote support, and solutions for complex technical issues. The goal is to ensure customer satisfaction and resolve issues efficiently using IBM's expertise and resources.

What are some common challenges faced by agents working in an IBM call center, and how are they typically addressed?

Agents in an IBM Call Center often encounter challenges such as handling high call volumes, resolving complex technical issues, and meeting strict performance metrics. These challenges are typically addressed through comprehensive training programs, real-time support from supervisors, and access to robust knowledge bases and troubleshooting tools. Team collaboration is encouraged, and regular feedback sessions help agents continuously improve their skills and customer service quality.

What are the key skills and qualifications needed to thrive as an IBM call center representative, and why are they important?

To thrive as an IBM Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is often required, along with any relevant customer service certifications. Patience, active listening, and adaptability help you stand out in handling diverse customer needs and challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive brand reputation.

What is the difference between Ibm Call Center vs Customer Service Representative?

AspectIbm Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, technical certifications, call center trainingHigh school diploma, customer service training
Work EnvironmentCall center setting, often in a corporate officeOffice or retail environment, often face-to-face or over the phone
Employer & Industry UsageTech companies, large corporations, IT supportRetail, telecom, banking, and service industries
Common Search & ComparisonOften compared for call handling and technical support rolesCustomer interaction and problem-solving skills

While both roles involve customer interaction, an Ibm Call Center typically focuses on technical support and handling complex inquiries within a corporate or tech environment. Customer Service Representatives generally provide general support, sales, or assistance in retail or service industries. The key differences lie in the technical nature of the work and the industry settings.

What are popular job titles related to Ibm Call Center jobs in Texas?

For Ibm Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Ibm Call Center jobs in Texas look for?

The top searched job categories for Ibm Call Center jobs in Texas are:

Ibm Call Center jobs near you
Infographic showing various Ibm Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Sr Developer Order Management

Academy Sports and Outdoors

Katy, TX • On-site

$120 - $160/hr

Other

Posted 16 days ago

Academy Sports + Outdoors rating

5.9

Company rating: 5.9 out of 10

Based on 448 frontline employees who took The Breakroom Quiz

405th of 739 rated retailers

Job description

Education
  • Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering, or a related field preferred
Work Experiences
  • 5-7+ years of overall Information Technology experience
  • 5+ years of experience implementing and enhancing Sterling Order Management applications across retail environments
  • 3+ years of experience with the IBM Sterling Order Management Suite, including demonstrated subject matter expertise
  • Experience delivering at least two full lifecycle implementations (requirements gathering, design, development, implementation, and optimization)
Skills
  • Ability to lead full software development lifecycle (SDLC) activities, including requirements, design, build, testing, and implementation
  • Hands‑on experience with Java and OMS development, including SOA, XML/XSLT, REST, and JSON
  • Experience with solution estimation and team structure definition
  • Experience working on multiple concurrent projects in an Agile environment
  • Hands‑on experience with IBM Sterling Order Management (versions 9.5 and/or 10)
  • Experience with inventory management systems and processes
  • Proficiency with development tools such as Eclipse IDE and SoapUI
  • Experience with SQL databases (e.g., Oracle, DB2); familiarity with NoSQL databases preferred
  • Familiarity with Agile methodologies and tools such as JIRA, GitHub, or Bitbucket
  • Strong analytical and problem‑solving skills
  • Ability to communicate technical concepts effectively to both technical and non-technical audiences
  • Strong interpersonal, written, and verbal communication skills
  • Ability to mentor and support the development of team members
  • Ability to work independently and manage competing priorities in a fast‑paced environment
  • Knowledge of IBM Sterling Store and IBM Call Center applications preferred
Responsibilities
  • Provide technical leadership across Sterling Order Management, Web Store, Call Center, and inventory modules
  • Design, develop, and enhance solutions supporting order capture, sourcing, fulfillment orchestration, inventory visibility, payments, cancellations, returns, and customer care workflows
  • Participate in architecture discussions and contribute to technical design documentation
  • Build and maintain integrations between Sterling OMS and external systems, including upstream/downstream applications, cloud platforms, and middleware solutionsImprove system stability, performance, and scalability of Sterling OMS applications
  • Conduct design and code reviews and promote development best practices
  • Research and recommend technologies to support the overall technical strategy
  • Participate in full SDLC activities, including sprint planning, estimation, and development sessions
  • Collaborate with developers, QA, product managers, and other stakeholders to deliver high‑quality solutions
  • Troubleshoot system and process issues, identify root causes, and implement sustainable solutions
  • Develop reusable code and libraries to improve development efficiency
  • Monitor and evaluate new tools, frameworks, and development practices
  • Mentor team members to improve technical capability and overall team performance
  • Perform additional duties as assigned
Physical Requirements & Attendance

Ability to meet standard vision and hearing requirements for job performance. Adherence to company work hours, policies, and professional standards. Regular office attendance required.

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

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