Irving, TX · On-site
$15 - $19.25/hr
Responsibilities Conduct call observations using an online observation system, Qfiniti (call recording system) and Nexidia (data mining system) to deliver core customer experience data, analysis and ...
Irving, TX · On-site
$15 - $19.25/hr
Responsibilities Conduct call observations using an online observation system, Qfiniti (call recording system) and Nexidia (data mining system) to deliver core customer experience data, analysis and ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
Irving, TX · On-site
Engineer, configure, administer, and support regulatory call-recording and voice-capture platforms, including NICE, Verba, Proteus, Continuity Replay, Vodafone, and related technologies * Integrate ...
Irving, TX · On-site
Engineer, configure, administer, and support regulatory call-recording and voice-capture platforms, including NICE, Verba, Proteus, Continuity Replay, Vodafone, and related technologies * Integrate ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
Plano, TX · On-site
$60.50 - $79.75/hr
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus) * Experience troubleshooting, monitoring, and production support in large environments using tools such ...
Plano, TX · On-site
$60.50 - $79.75/hr
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus) * Experience troubleshooting, monitoring, and production support in large environments using tools such ...
Carrollton, TX · On-site
$56K - $66K/hr
Ensure that screen 19 is being reviewed and STAT cases are being handled and (or) escalated appropriately. * Assist area managers with call recording tool requests and following up on all call center ...
Carrollton, TX · On-site
$56K - $66K/hr
Ensure that screen 19 is being reviewed and STAT cases are being handled and (or) escalated appropriately. * Assist area managers with call recording tool requests and following up on all call center ...
Plano, TX · On-site
$60.50 - $79.75/hr
... WebRTC), call recording, and telephony platforms (plus * )Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatc ...
Plano, TX · On-site
$60.50 - $79.75/hr
... WebRTC), call recording, and telephony platforms (plus * )Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatc ...
Ensure that screen 19 is being reviewed and STAT cases are being handled and (or) escalated appropriately. * Assist area managers with call recording tool requests and following up on all call center ...
Ensure that screen 19 is being reviewed and STAT cases are being handled and (or) escalated appropriately. * Assist area managers with call recording tool requests and following up on all call center ...
Plano, TX · On-site
$60.50 - $79.75/hr
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus) * Experience troubleshooting, monitoring, and production support in large environments using tools such ...
Plano, TX · On-site
$60.50 - $79.75/hr
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus) * Experience troubleshooting, monitoring, and production support in large environments using tools such ...
Plano, TX · On-site
$60.50 - $79.75/hr
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus) * Experience troubleshooting, monitoring, and production support in large environments using tools such ...
Plano, TX · On-site
$60.50 - $79.75/hr
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus) * Experience troubleshooting, monitoring, and production support in large environments using tools such ...
Plano, TX · On-site
$60.50 - $79.75/hr
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus) * Experience troubleshooting, monitoring, and production support in large environments using tools such ...
Plano, TX · On-site
$60.50 - $79.75/hr
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus) * Experience troubleshooting, monitoring, and production support in large environments using tools such ...
Call, TX · On-site
$4.5K/mo
Accurately update customer information and call records * Meet and exceed daily performance goals and production metrics * Build rapport, create urgency, and deliver an exceptional customer ...
Call, TX · On-site
$4.5K/mo
Accurately update customer information and call records * Meet and exceed daily performance goals and production metrics * Build rapport, create urgency, and deliver an exceptional customer ...
Plano, TX · On-site
$70/hr
Knowledge of voice technologies (WebRTC), call recording, and telephony platforms * Experience with Splunk, Datadog, and CloudWatch for monitoring and production support Location & Work Model Plano ...
Plano, TX · On-site
$70/hr
Knowledge of voice technologies (WebRTC), call recording, and telephony platforms * Experience with Splunk, Datadog, and CloudWatch for monitoring and production support Location & Work Model Plano ...
Dallas, TX · On-site
... Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents ...
Dallas, TX · On-site
... Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents ...
... Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents ...
... Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents ...
Addison, TX · On-site +1
$15 - $17/hr
By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an ...
Addison, TX · On-site +1
$15 - $17/hr
By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an ...
Austin, TX · On-site +1
$15 - $17/hr
By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an ...
Austin, TX · On-site +1
$15 - $17/hr
By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an ...
Plano, TX · On-site
$60.50 - $79.75/hr
Knowledge of voice technologies (WebRTC), call recording, and telephony platforms * Experience with Splunk, Datadog, and CloudWatch for monitoring and production support Location & Work Model Plano ...
Plano, TX · On-site
$60.50 - $79.75/hr
Knowledge of voice technologies (WebRTC), call recording, and telephony platforms * Experience with Splunk, Datadog, and CloudWatch for monitoring and production support Location & Work Model Plano ...
A Call Recording job involves monitoring, recording, and managing phone conversations for quality assurance, compliance, training, or dispute resolution. Professionals in this role may use specialized software to record and store calls, ensure compliance with legal requirements, and analyze calls for quality improvement. This position is commonly found in customer service centers, financial institutions, and organizations that require call monitoring for regulatory or training purposes.
A Call Recording Specialist is primarily responsible for monitoring, maintaining, and managing the recording of incoming and outgoing calls to ensure compliance with company policies and legal requirements. This includes reviewing audio files for quality assurance, retrieving and archiving recordings as needed, and assisting other departments with access requests or audits. Specialists also troubleshoot technical issues, update recording systems, and provide training or support on how to use call recording tools. The role often involves collaborating closely with compliance, IT, and customer service teams to maintain data integrity and security. Staying organized and detail-oriented is key to managing the high volume of data handled each day.
To thrive in a Call Recording Specialist role, you need an understanding of telecommunications systems, data privacy regulations, and strong attention to detail, often supported by prior experience in compliance or customer service environments. Familiarity with call recording software (such as NICE, Verint, or Zoom), CRM platforms, and basic IT troubleshooting is typically required. Excellent organizational skills, discretion, and effective communication make candidates stand out in this position. These abilities are critical to ensure accurate, secure, and respectful handling of sensitive audio data while supporting business operations and regulatory compliance.
The most popular types of Call Recording jobs in Texas are:
For Call Recording jobs in Texas, the most frequently searched job titles are:
The top searched job categories for Call Recording jobs in Texas are:
$15 - $19.25/hr
Contractor
Re-posted 28 days ago
America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space.
We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management.
Our founders are hardcore telecommunications engineers with combined 200 + years of experience in designing, optimizing and performance engineering; for several mid - large wireless carriers internationally - that saw a need to provide low power, cost efficient sensors to collect data, create alerts, and predict needed actions. We have combined these sensors with low power, wide area (LPWA) networking technologies to provide clients various options to decrease re-occurring costs associated with operating an IoT network of sensors and connected devices.
We specialize in design, deployment, optimization, and support of these Networks. Whether an off-the-shelf or custom solution is needed, we'll create a solution and push the data on the best cloud platform to fit your needs, including your own.
Client's National Quality Assurance provides stakeholders strategic insight into Consumer and Mass Business broadband, video and voice services. This team is focused on delivering insight into call drivers and volume reduction opportunities, process and training effectiveness, agent execution, customer reactions to initiatives, and pain points that can be focused on to improve the customer experience. Responsibilities Conduct call observations using an online observation system, Qfiniti (call recording system) and Nexidia (data mining system) to deliver core customer experience data, analysis and recommendations to the observation team to be communicated outward Complete 100% of assigned observations Success is measured on productivity (completing monitors) and accuracy (were the questions answered correctly) Ability to articulate overall findings and recommendations both verbally and in writing is also an important skill Act as an advocate to identify and improve customer satisfaction Required Skills & Experience Experience working in VZ call center, call center support, PM or quality related work Product, CoFEE and Qfiniti knowledge desired CSSC/BSC experience is a plus Strong understanding of call center processes Strong listening and written/oral communication skills Attention to detail Strong attendance is key to success and necessary to meet objectives Must have ability to work independently and in team environment Accuracy in monitoring is critical to this position Maintains a desire to improve overall customer experience Bilingual is a plus
Vivek Salvatore
vivek.salvatore(@)americanetworks.com
(973) 582-3458
