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Call Recording Jobs in Texas (NOW HIRING)

Dabella

Call Center Agent + Uncapped Bonus

Call, TX · On-site

$4.5K/mo

Accurately update customer information and call records * Meet and exceed daily performance goals and production metrics * Build rapport, create urgency, and deliver an exceptional customer ...

Business Integra

Drupal Developer

Austin, TX · On-site

Job Corps is also seeking to develop and modernize the student survey program, including search, telephone integration, questioner programming, call recording/monitoring and online survey access for ...

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Call Recording information

What is a call recording?

A Call Recording job involves monitoring, recording, and managing phone conversations for quality assurance, compliance, training, or dispute resolution. Professionals in this role may use specialized software to record and store calls, ensure compliance with legal requirements, and analyze calls for quality improvement. This position is commonly found in customer service centers, financial institutions, and organizations that require call monitoring for regulatory or training purposes.

What are the key skills and qualifications needed to thrive in the call recording position, and why are they important?

To thrive in a Call Recording Specialist role, you need an understanding of telecommunications systems, data privacy regulations, and strong attention to detail, often supported by prior experience in compliance or customer service environments. Familiarity with call recording software (such as NICE, Verint, or Zoom), CRM platforms, and basic IT troubleshooting is typically required. Excellent organizational skills, discretion, and effective communication make candidates stand out in this position. These abilities are critical to ensure accurate, secure, and respectful handling of sensitive audio data while supporting business operations and regulatory compliance.

What are the typical responsibilities of a call recording specialist?

A Call Recording Specialist is primarily responsible for monitoring, maintaining, and managing the recording of incoming and outgoing calls to ensure compliance with company policies and legal requirements. This includes reviewing audio files for quality assurance, retrieving and archiving recordings as needed, and assisting other departments with access requests or audits. Specialists also troubleshoot technical issues, update recording systems, and provide training or support on how to use call recording tools. The role often involves collaborating closely with compliance, IT, and customer service teams to maintain data integrity and security. Staying organized and detail-oriented is key to managing the high volume of data handled each day.

What are the most commonly searched types of Call Recording jobs in Texas? The most popular types of Call Recording jobs in Texas are:
What are popular job titles related to Call Recording jobs in Texas? For Call Recording jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Recording jobs in Texas look for? The top searched job categories for Call Recording jobs in Texas are:
Call Recording jobs near you
Infographic showing various Call Recording job openings in Texas as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 85% In-person, and 15% Remote job distribution.

Call Center Customer Service Professional - IV

America Networks

Irving, TX • On-site

$15 - $19.25/hr

Other

Re-posted 18 days ago

Job description

Call Center Customer Service Professional - IV

America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space. We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management. Our founders are hardcore telecommunications engineers with combined 200+ years of experience in designing, optimizing and performance engineering; for several mid – large wireless carriers internationally - that saw a need to provide low power, cost efficient sensors to collect data, create alerts, and predict needed actions. We have combined these sensors with low power, wide area (LPWA) networking technologies to provide clients various options to decrease re-occurring costs associated with operating an IoT network of sensors and connected devices. We specialize in design, deployment, optimization, and support of these Networks. Whether an off-the-shelf or custom solution is needed, we'll create a solution and push the data on the best cloud platform to fit your needs, including your own.

Job Description

Client's National Quality Assurance provides stakeholders strategic insight into Consumer and Mass Business broadband, video and voice services. This team is focused on delivering insight into call drivers and volume reduction opportunities, process and training effectiveness, agent execution, customer reactions to initiatives, and pain points that can be focused on to improve the customer experience. Responsibilities include conducting call observations using an online observation system, Qfiniti (call recording system) and Nexidia (data mining system) to deliver core customer experience data, analysis and recommendations to the observation team to be communicated outward. Complete 100% of assigned observations. Success is measured on productivity (completing monitors) and accuracy (were the questions answered correctly). Ability to articulate overall findings and recommendations both verbally and in writing is also an important skill. Act as an advocate to identify and improve customer satisfaction. Required skills and experience include experience working in VZ call center, call center support, PM or quality related work. Product, CoFEE and Qfiniti knowledge desired. CSSC/BSC experience is a plus. Strong understanding of call center processes. Strong listening and written/oral communication skills. Attention to detail. Strong attendance is key to success and necessary to meet objectives. Must have ability to work independently and in team environment. Accuracy in monitoring is critical to this position. Maintains a desire to improve overall customer experience. Bilingual is a plus.

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