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Call Center Engineer Jobs in Texas (NOW HIRING)

Apexon

Porter Call Center Operations Analyst

Plano, TX · On-site

$13.75 - $17/hr

Our reputation is built on a comprehensive suite of engineering services, a dedication to solving ... We enable #HumanFirstDIGITAL Exp -6+yrs Porter Call Center Operations Analyst Digital the DE for ...

iQuasar LLC

Trainer

Elmendorf, TX · On-site

$80K - $85K/yr

Our growth means exciting career opportunities for talented professionals in engineering, software ... The Trainer will ensure training aligns with call center operations, evolving call volumes, system ...

IQUASAR LLC

Trainer

Elmendorf, TX · On-site

$80K - $85K/yr

Our growth means exciting career opportunities for talented professionals in engineering, software ... The Trainer will ensure training aligns with call center operations, evolving call volumes, system ...

1 point system

Cisco CVP IVR Engineer

Plano, TX · On-site

Cisco, CVP, Call Studio, VXML, IVR, Contact Center, JAVA Note: Need min 9 years of experience with ... Java programming: Ability to develop custom Java components for CVP integration * Contact Center ...

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All JobsCall Center Engineer JobsCall Center Engineer Jobs in Texas

Call Center Engineer information

See Texas salary details

$36.3K

$94.8K

$128.1K

How much do call center engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for call center engineer in Texas is $94,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $108,500.00 per year, depending on experience, location, and employer.

What are some common challenges Call Center Engineers face when optimizing system performance and how are these typically addressed?

Call Center Engineers often encounter challenges such as managing high call volumes, integrating new technologies, and ensuring minimal downtime for critical communication systems. These issues are typically addressed by proactively monitoring system performance, conducting regular maintenance, and working closely with IT and support teams to troubleshoot and implement upgrades. Collaboration across departments is essential to quickly resolve issues, and staying updated on the latest telephony solutions helps engineers anticipate and prevent potential bottlenecks.

What is a Call Center Engineer?

A Call Center Engineer is a technical professional responsible for designing, implementing, maintaining, and troubleshooting the telecommunication and IT systems used in call centers. Their work ensures that call handling, routing, and customer service technologies function smoothly. They often work with hardware like PBX systems, VoIP solutions, and call management software. Additionally, they may collaborate with other IT staff to integrate new technologies and optimize system performance for efficient customer service operations.

What is the difference between Call Center Engineer vs Call Center Technician?

AspectCall Center EngineerCall Center Technician
Required CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like Cisco CCNAAssociate's degree or technical diploma; certifications like CompTIA A+ or Cisco CCNA
Work EnvironmentDesigning, implementing, and maintaining call center systems; often in office or technical settingsInstalling, troubleshooting, and repairing call center equipment; on-site or remote
Employer & Industry UsageTelecommunications companies, large call centers, IT service providersCall center service providers, IT support firms, internal corporate IT teams

While both roles support call center operations, Call Center Engineers focus on system design and network infrastructure, whereas Call Center Technicians handle installation and troubleshooting of equipment. The roles often overlap but differ mainly in scope and technical complexity.

What are the key skills and qualifications needed to thrive as a Call Center Engineer, and why are they important?

To thrive as a Call Center Engineer, you need a solid background in computer science or information technology, with expertise in telephony systems, VoIP technologies, and network infrastructure. Familiarity with tools and platforms such as Cisco, Avaya, Asterisk, and relevant certifications like CCNA or equivalent are typically required. Strong problem-solving skills, attention to detail, and the ability to communicate technical concepts clearly are essential soft skills. These abilities ensure that call center systems remain efficient, reliable, and responsive to business needs.
What are popular job titles related to Call Center Engineer jobs in Texas? For Call Center Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Center Engineer jobs in Texas look for? The top searched job categories for Call Center Engineer jobs in Texas are:
What cities in Texas are hiring for Call Center Engineer jobs? Cities in Texas with the most Call Center Engineer job openings:
Call Center Engineer jobs near you
Infographic showing various Call Center Engineer job openings in Texas as of July 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $94,798 per year, or $45.6 per hour.

Call Center Customer Service Professional - IV

AmNet Services, Inc.

Irving, TX

$15 - $19.25/hr

Contractor

Re-posted 10 days ago

Job description

Company Description

America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space.
We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management.
Our founders are hardcore telecommunications engineers with combined 200 + years of experience in designing, optimizing and performance engineering; for several mid - large wireless carriers internationally - that saw a need to provide low power, cost efficient sensors to collect data, create alerts, and predict needed actions. We have combined these sensors with low power, wide area (LPWA) networking technologies to provide clients various options to decrease re-occurring costs associated with operating an IoT network of sensors and connected devices.
We specialize in design, deployment, optimization, and support of these Networks. Whether an off-the-shelf or custom solution is needed, we'll create a solution and push the data on the best cloud platform to fit your needs, including your own.

Job Description

Client's National Quality Assurance provides stakeholders strategic insight into Consumer and Mass Business broadband, video and voice services. This team is focused on delivering insight into call drivers and volume reduction opportunities, process and training effectiveness, agent execution, customer reactions to initiatives, and pain points that can be focused on to improve the customer experience. Responsibilities Conduct call observations using an online observation system, Qfiniti (call recording system) and Nexidia (data mining system) to deliver core customer experience data, analysis and recommendations to the observation team to be communicated outward Complete 100% of assigned observations Success is measured on productivity (completing monitors) and accuracy (were the questions answered correctly) Ability to articulate overall findings and recommendations both verbally and in writing is also an important skill Act as an advocate to identify and improve customer satisfaction Required Skills & Experience Experience working in VZ call center, call center support, PM or quality related work Product, CoFEE and Qfiniti knowledge desired CSSC/BSC experience is a plus Strong understanding of call center processes Strong listening and written/oral communication skills Attention to detail Strong attendance is key to success and necessary to meet objectives Must have ability to work independently and in team environment Accuracy in monitoring is critical to this position Maintains a desire to improve overall customer experience Bilingual is a plus

Additional Information

Vivek Salvatore

vivek.salvatore(@)americanetworks.com

(973) 582-3458

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