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Call Center Engineer Jobs in Texas (NOW HIRING)

SPECTRUM

Call Center Representative

Irving, TX · On-site

$20/hr

... call center * Technical Skills : MS Office, computer skills, typing * Skills : Communication ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

New

SPECTRUM

Call Center Representative

El Paso, TX · On-site

$20/hr

... call center * Technical Skills: MS Office, computer skills, typing * Skills: Communication ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

Silotech Group

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.75 - $18/hr

Overview: Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team ... Work closely with infrastructure teams, application developers, cybersecurity staff, and government ...

New

cen.ai

GTC Investor Call Center Specialist

Amarillo, TX · On-site

$75K - $75K/yr

GTC Investor Call Center Specialist The GTC Investor Call Center Specialist is responsible for ... Basic: 10-Key, Accounting, Alphanumeric Data Entry, Programming Languages, Spreadsheet Working ...

iQuasar LLC

Trainer

Elmendorf, TX · On-site

$80K - $85K/yr

Our growth means exciting career opportunities for talented professionals in engineering, software ... The Trainer will ensure training aligns with call center operations, evolving call volumes, system ...

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All JobsCall Center Engineer JobsCall Center Engineer Jobs in Texas

Call Center Engineer information

See Texas salary details

$36.3K

$94.8K

$128.1K

How much do call center engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center engineer in Texas is $94,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $108,500.00 per year, depending on experience, location, and employer.

What are some common challenges call center engineers face when optimizing system performance and how are these typically addressed?

Call Center Engineers often encounter challenges such as managing high call volumes, integrating new technologies, and ensuring minimal downtime for critical communication systems. These issues are typically addressed by proactively monitoring system performance, conducting regular maintenance, and working closely with IT and support teams to troubleshoot and implement upgrades. Collaboration across departments is essential to quickly resolve issues, and staying updated on the latest telephony solutions helps engineers anticipate and prevent potential bottlenecks.

What is a call center engineer?

A Call Center Engineer is a technical professional responsible for designing, implementing, maintaining, and troubleshooting the telecommunication and IT systems used in call centers. Their work ensures that call handling, routing, and customer service technologies function smoothly. They often work with hardware like PBX systems, VoIP solutions, and call management software. Additionally, they may collaborate with other IT staff to integrate new technologies and optimize system performance for efficient customer service operations.

What is the difference between Call Center Engineer vs Call Center Technician?

AspectCall Center EngineerCall Center Technician
Required CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like Cisco CCNAAssociate's degree or technical diploma; certifications like CompTIA A+ or Cisco CCNA
Work EnvironmentDesigning, implementing, and maintaining call center systems; often in office or technical settingsInstalling, troubleshooting, and repairing call center equipment; on-site or remote
Employer & Industry UsageTelecommunications companies, large call centers, IT service providersCall center service providers, IT support firms, internal corporate IT teams

While both roles support call center operations, Call Center Engineers focus on system design and network infrastructure, whereas Call Center Technicians handle installation and troubleshooting of equipment. The roles often overlap but differ mainly in scope and technical complexity.

What are the key skills and qualifications needed to thrive as a call center engineer?

To thrive as a Call Center Engineer, you need a solid background in computer science or information technology, with expertise in telephony systems, VoIP technologies, and network infrastructure. Familiarity with tools and platforms such as Cisco, Avaya, Asterisk, and relevant certifications like CCNA or equivalent are typically required. Strong problem-solving skills, attention to detail, and the ability to communicate technical concepts clearly are essential soft skills. These abilities ensure that call center systems remain efficient, reliable, and responsive to business needs.
What are popular job titles related to Call Center Engineer jobs in Texas? For Call Center Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Center Engineer jobs in Texas look for? The top searched job categories for Call Center Engineer jobs in Texas are:
What cities in Texas are hiring for Call Center Engineer jobs? Cities in Texas with the most Call Center Engineer job openings:
Call Center Engineer jobs near you
Infographic showing various Call Center Engineer job openings in Texas as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $94,798 per year, or $45.6 per hour.

Call Center Representative

City of Corpus Christi

Corpus Christi, TX • On-site

$15.50 - $19.25/hr

Full-time

Posted 15 days ago

City Of Corpus Christi rating

7.7

Company rating: 7.7 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

481st of 841 rated public administrative organizations

Job description

Overview
Provides assistance to City customers. Resolves customer inquiries by issuing work orders into 6 work order management systems: performs extensive research of work orders and the City's billing system, analyses and responds to service requests for various City departments and provides information to all City services. Receives high volume of inbound calls through an automated call distribution system. May be asked to perform other duties as assigned.
Responsibilities
• Customer Call Center Representatives receive a high volume of calls through an automated call distribution system
• If a caller is needing to speak to other City departments that are not handled within the call center, the Call Center Representative will transfer the caller to the appropriate City department or Government/Local agency
• Using the information provided from the caller, the Call Center Representative will create the appropriate work order
• Also, the Call Center Representative will issue a work order to fulfill the citizen's request that is received by online or mobile app
• Call Center Representative will utilize Microsoft Outlook to receive emails that include useful information that is used to assist citizens' concerns/complaints
• They will also send out emails to leadership regarding the citizens' issues
• Call Center Representatives respond to online or mobile application inquires sent by citizens
• After the Call Center Representative creates the appropriate work order, based on the priority and type of work order, the Call Center Representative will need to contact the Water, Wastewater, Gas dispatchers, Traffic Engineering on-call technician, Signs & Marketing technician, Utility Field Services Dispatcher, Solid Waste, Storm Water, and Parks and Recreation Department
• The Call Center Representative will utilize Salesforce to assist with concerns or complaints using the Live Agent Chat service and create the appropriate work orders when needed
• The Call Center Representative will also relay any information the citizen requires regarding city events or services offered
• May be asked to perform other duties as assigned
Position Type and Typical Hours of Work
  • Non Exempt - Full-Time
  • Flexibility to work evenings, weekends, and holidays is a schedule requirement
  • In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
Qualifications
• High School Diploma / GED
• Six (6) months to one (1) year of experience
Required
• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire
Employment Testing
Employment is contingent on passing any post-offer pre-employment screening as listed below:
• Criminal Background Check: Yes
• Motor Vehicle Record Check: Yes
• Drug Screening: Yes
• Physical Exam: Yes
Basis of Rating
A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The city may also conduct additional skill assessment tests, in addition to the panel interview.
Supplemental Information
• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.
The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

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