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Call Center Engineer Jobs in Texas (NOW HIRING)

AceStack LLC

LiveVox NICE Contact Developer

Plano, TX · On-site

Livevox NICE Contact Developer Location - Plano, TX FTE Only • 6-8 year exp. in Livevox/NICE In Contact development • Call center experience in NICE InContact with hands-on in Studio Scripting ...

AceStack LLC

LiveVox NICE Contact Developer

Murphy, TX · On-site

LiveVox NICE Contact Developer Location - Plano, TX FTE Only Job Summary • 6-8 year exp. in Livevox/NICE In Contact development • Call Center experience in NICE InContact with hands-on in Studio ...

MDAEdge

Cisco CVP IVR Engineer

Plano, TX · On-site

... center environment. Responsibilities : • Design and develop IVR call flows using Cisco CVP Call ... Java programming and component development • Knowledge of contact center operations and best ...

Volvo Group

Remote Parts Call Center Agent

Houston, TX

$53K - $66K/yr

Required Associate degree in Diesel Technology, Automotive Technology, Mechanical Engineering Technology, or a related field, plus a minimum of three (3) years of relevant experience in heavy-duty ...

SWK Technologies

On-Site Engineer

Dallas, TX · On-site

We are looking for a dedicated On-Site Engineer to join our team, providing hands-on assistance to ... Previous Call center experience required * Managed Service provider experience preferred * Ability ...

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All JobsCall Center Engineer JobsCall Center Engineer Jobs in Texas

Call Center Engineer information

See Texas salary details

$36.3K

$94.8K

$128.1K

How much do call center engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for call center engineer in Texas is $94,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $108,500.00 per year, depending on experience, location, and employer.

What are some common challenges call center engineers face when optimizing system performance and how are these typically addressed?

Call Center Engineers often encounter challenges such as managing high call volumes, integrating new technologies, and ensuring minimal downtime for critical communication systems. These issues are typically addressed by proactively monitoring system performance, conducting regular maintenance, and working closely with IT and support teams to troubleshoot and implement upgrades. Collaboration across departments is essential to quickly resolve issues, and staying updated on the latest telephony solutions helps engineers anticipate and prevent potential bottlenecks.

What is a call center engineer?

A Call Center Engineer is a technical professional responsible for designing, implementing, maintaining, and troubleshooting the telecommunication and IT systems used in call centers. Their work ensures that call handling, routing, and customer service technologies function smoothly. They often work with hardware like PBX systems, VoIP solutions, and call management software. Additionally, they may collaborate with other IT staff to integrate new technologies and optimize system performance for efficient customer service operations.

What is the difference between Call Center Engineer vs Call Center Technician?

AspectCall Center EngineerCall Center Technician
Required CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like Cisco CCNAAssociate's degree or technical diploma; certifications like CompTIA A+ or Cisco CCNA
Work EnvironmentDesigning, implementing, and maintaining call center systems; often in office or technical settingsInstalling, troubleshooting, and repairing call center equipment; on-site or remote
Employer & Industry UsageTelecommunications companies, large call centers, IT service providersCall center service providers, IT support firms, internal corporate IT teams

While both roles support call center operations, Call Center Engineers focus on system design and network infrastructure, whereas Call Center Technicians handle installation and troubleshooting of equipment. The roles often overlap but differ mainly in scope and technical complexity.

What are the key skills and qualifications needed to thrive as a call center engineer?

To thrive as a Call Center Engineer, you need a solid background in computer science or information technology, with expertise in telephony systems, VoIP technologies, and network infrastructure. Familiarity with tools and platforms such as Cisco, Avaya, Asterisk, and relevant certifications like CCNA or equivalent are typically required. Strong problem-solving skills, attention to detail, and the ability to communicate technical concepts clearly are essential soft skills. These abilities ensure that call center systems remain efficient, reliable, and responsive to business needs.
What are popular job titles related to Call Center Engineer jobs in Texas? For Call Center Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Center Engineer jobs in Texas look for? The top searched job categories for Call Center Engineer jobs in Texas are:
What cities in Texas are hiring for Call Center Engineer jobs? Cities in Texas with the most Call Center Engineer job openings:
Call Center Engineer jobs near you
Infographic showing various Call Center Engineer job openings in Texas as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $94,798 per year, or $45.6 per hour.

LiveVox NICE Contact Developer

AceStack LLC

Plano, TX • On-site

Other

Re-posted 14 days ago

Job description

Livevox NICE Contact Developer

Location – Plano, TX FTE Only

• 6-8 year exp. in Livevox/NICE In Contact development

• Call center experience in NICE InContact with hands-on in Studio Scripting (Omni channel scripting)

• Strong knowledge on Nice Personal Contact Dialer

• Strong knowledge on NICE IEX

• Strong knowledge on Nice Quality Management

• LiveVox dialer /Smart Reach hands-on with scripting

• Good knowledge on API GW; Elastic Stack (ELK); Snowflake integration

• Good knowledge on AWS; Kafka and hands-on on AWS services such as EKS, EC2, Lambda and Kafka configuration knowledge

• Should have knowledge on Salesforce call center components (SSO configuration/SailPoint profiling/Omnichannel/call center setup/SF managed packages/Softphone integration with NICE; LiveVox switches)

• Understanding of the Studio Scripting

• Experience working with Kafka

• Experience Nice Personal Contact Dialer

• Experience in NICE IEX

• Knowledge in CI/CD tools and DevOps pipeline

• Must come to office 3-4 days and be in office for client interview

AceStack logo

About AceStack

Sourced by ZipRecruiter

AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.

Company size

51 - 200 Employees

Headquarters location

NJ, US

Year founded

2017

Social media

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