ZipRecruiter

Log In

1

Call Center Engineer Jobs in Texas (NOW HIRING)

1 point system

Cisco CVP IVR Engineer

Plano, TX · On-site

Cisco, CVP, Call Studio, VXML, IVR, Contact Center, JAVA Note: Need min 9 years of experience with ... Java programming: Ability to develop custom Java components for CVP integration * Contact Center ...

AceStack LLC

LiveVox NICE Contact Developer

Plano, TX · On-site

Livevox NICE Contact Developer Location - Plano, TX FTE Only • 6-8 year exp. in Livevox/NICE In Contact development • Call center experience in NICE InContact with hands-on in Studio Scripting ...

AceStack LLC

LiveVox NICE Contact Developer

Murphy, TX · On-site

LiveVox NICE Contact Developer Location - Plano, TX FTE Only Job Summary • 6-8 year exp. in Livevox/NICE In Contact development • Call Center experience in NICE InContact with hands-on in Studio ...

MDAEdge

Cisco CVP IVR Engineer

Plano, TX · On-site

... center environment. Responsibilities : • Design and develop IVR call flows using Cisco CVP Call ... Java programming and component development • Knowledge of contact center operations and best ...

Volvo Group

Remote Parts Call Center Agent

Fort Worth, TX · On-site

$53K - $66K/yr

Required Associate degree in Diesel Technology, Automotive Technology, Mechanical Engineering Technology, or a related field, plus a minimum of three (3) years of relevant experience in heavy-duty ...

previous page

Showing results 41-60

All JobsCall Center Engineer JobsCall Center Engineer Jobs in Texas

Call Center Engineer information

See Texas salary details

$36.3K

$94.8K

$128.1K

How much do call center engineer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center engineer in Texas is $94,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $108,500.00 per year, depending on experience, location, and employer.

What are some common challenges call center engineers face when optimizing system performance and how are these typically addressed?

Call Center Engineers often encounter challenges such as managing high call volumes, integrating new technologies, and ensuring minimal downtime for critical communication systems. These issues are typically addressed by proactively monitoring system performance, conducting regular maintenance, and working closely with IT and support teams to troubleshoot and implement upgrades. Collaboration across departments is essential to quickly resolve issues, and staying updated on the latest telephony solutions helps engineers anticipate and prevent potential bottlenecks.

What is a call center engineer?

A Call Center Engineer is a technical professional responsible for designing, implementing, maintaining, and troubleshooting the telecommunication and IT systems used in call centers. Their work ensures that call handling, routing, and customer service technologies function smoothly. They often work with hardware like PBX systems, VoIP solutions, and call management software. Additionally, they may collaborate with other IT staff to integrate new technologies and optimize system performance for efficient customer service operations.

What is the difference between Call Center Engineer vs Call Center Technician?

AspectCall Center EngineerCall Center Technician
Required CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like Cisco CCNAAssociate's degree or technical diploma; certifications like CompTIA A+ or Cisco CCNA
Work EnvironmentDesigning, implementing, and maintaining call center systems; often in office or technical settingsInstalling, troubleshooting, and repairing call center equipment; on-site or remote
Employer & Industry UsageTelecommunications companies, large call centers, IT service providersCall center service providers, IT support firms, internal corporate IT teams

While both roles support call center operations, Call Center Engineers focus on system design and network infrastructure, whereas Call Center Technicians handle installation and troubleshooting of equipment. The roles often overlap but differ mainly in scope and technical complexity.

What are the key skills and qualifications needed to thrive as a call center engineer?

To thrive as a Call Center Engineer, you need a solid background in computer science or information technology, with expertise in telephony systems, VoIP technologies, and network infrastructure. Familiarity with tools and platforms such as Cisco, Avaya, Asterisk, and relevant certifications like CCNA or equivalent are typically required. Strong problem-solving skills, attention to detail, and the ability to communicate technical concepts clearly are essential soft skills. These abilities ensure that call center systems remain efficient, reliable, and responsive to business needs.
What are popular job titles related to Call Center Engineer jobs in Texas? For Call Center Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Center Engineer jobs in Texas look for? The top searched job categories for Call Center Engineer jobs in Texas are:
What cities in Texas are hiring for Call Center Engineer jobs? Cities in Texas with the most Call Center Engineer job openings:
Call Center Engineer jobs near you
Infographic showing various Call Center Engineer job openings in Texas as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $94,798 per year, or $45.6 per hour.

Contact Center Solution

krg technology inc

Frisco, TX

Full-time

Re-posted 2 days ago

Job description

Company Description

Nandha

KRG Technologies, Inc.,

Nandha(at)krgtech.com

25000 Avenue Stanford, Suite #243, Valencia, CA 91355

Direct : 661-367-8000 Ext : 304


Job Description

Responsibilities:

Provide voice infrastructure design, strategy & implementation plans for the Cisco Contact Center Enterprise environment.

Engineer and optimize Contact Center routing environment, including call ICM, CUSP, and CVP.

Influences strategy to constantly maintain and drive towards a next-generation voice network infrastructure.

Work closely with Engineering, Architecture, Application Development, and Governance groups to meet project goals and to ensure operational efficiency and reliability for voice services and the contact center.

Collaborates with peer technology engineering leaders in evaluating and developing next-gen technologies that can be leveraged across disciplines. Collaboration focused on IVR and CTI development teams.

Develop proposals and present to management.

Create and update policies and procedures

Mentor other engineers and provide escalation support to the production support team.

Work closely with business partners on telephony related projects and initiatives

Requirements:

Expert level proficiency of Cisco Call Center technologies such as Cisco UCCE, Contact Center scripting.

Strong Experience in VXML scripting and IVR development

Experience with large scale call center environments

Strong experience in call flow design and development in Cisco UCCE environments

Background inVoIP Telephony, Cisco Call Manager, Cisco Unity voicemail and Webex and Jabber.

Strong knowledge and experience in dial plan designs and implementation

Strong experience in Cisco Gateway and Gatekeeper configurations and administration

Experience with SIP and H.323 protocols

Knowledge and experience of Cisco IOS Cisco gateways to include Cisco 29XX, 38XX, AS53XX and AS54XX.

Strong problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions

Work closely with business partners on telephony related projects and initiatives

Provide knowledge transfer to peer engineering teammates.

Be able to work in a geographically dispersed team environment

Excellent written and verbal communication skills.

Excellent computer skills necessary in Word, Excel, Presentation, Project and Visio.

Excellent people skills with ability to handle difficult personnel situations.

Ability to establish and define automated system installation/configuration procedures.

Ability to create System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.

Excellent analytical skills and the ability to apply them towards the investigation of existing installations.

Ability to establish performance models and validation techniques.

Must be able to communicate effectively with technical and non-technical audiences.

Should have an understanding of current industry trends and their advantages with ability to right fit into an existing environment.

Experience in a large enterprise contact center environment.

Voice experience within e-commerce or financial services industry.

6+ years experience in Cisco voice/data communications

CCVP, CCIE certifications a plus and/or 4 year college degree or equivalent experience.

Must be a self-starter with the ability to work independently and in a collaborative team environment.

Qualifications

Cisco UCCE

Additional Information

HcL America

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

Social media

FacebookTwitter

View All KRG Technologies Jobs

Apply