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Call Center Engineer Jobs in Austin, TX (NOW HIRING)

krg technology inc

Deployment Engineer

Austin, TX

Experience with call center Tools and Operations is a plus. Strong written and verbal English ... programming following Java Enterprise Edition (JEE) standards o Experience managing projects with ...

Infojini Inc

Senior Telecommunication Engineer

Austin, TX · On-site

$103K - $142K/yr

... Call Center routing, outbound notification and Interactive Voice Response (IVR) systems Performs ... Engineering or related field of study Additional Information All your information will be kept ...

Infojini Inc

Network Engineer

Austin, TX

Experience with Cisco Unified Call Manager Experience with Cisco Unity/Unity Connect Experience with Cisco Unified Contact Center Enterprise (UCCE/CVP) Experience with Cisco routing and switching ...

Brivo

Technical Support Agent (Video)

Austin, TX · On-site +1

$18 - $21/hr

Description This is a high-volume, call-center-based role that demands a foundational understanding ... Providing support to the Inside Sales and Sales Engineering Teams * Testing and evaluating new ...

Tillster

Senior Software Engineer - Back End

Austin, TX · Remote

$150K - $165K/yr

Role: Senior Software Engineer - Back End Hybrid Role, MUST BE BASED IN SAN DIEGO, CA About ... online, kiosk, call center, and more - creating personalized interactions based on consumer ...

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Call Center Engineer information

See Austin, TX salary details

$38.7K

$100.9K

$136.3K

How much do call center engineer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for call center engineer in Austin, TX is $100,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,300.00 and $115,500.00 per year, depending on experience, location, and employer.

What is a call center engineer?

A Call Center Engineer is a technical professional responsible for designing, implementing, maintaining, and troubleshooting the telecommunication and IT systems used in call centers. Their work ensures that call handling, routing, and customer service technologies function smoothly. They often work with hardware like PBX systems, VoIP solutions, and call management software. Additionally, they may collaborate with other IT staff to integrate new technologies and optimize system performance for efficient customer service operations.

What are the key skills and qualifications needed to thrive as a call center engineer?

To thrive as a Call Center Engineer, you need a solid background in computer science or information technology, with expertise in telephony systems, VoIP technologies, and network infrastructure. Familiarity with tools and platforms such as Cisco, Avaya, Asterisk, and relevant certifications like CCNA or equivalent are typically required. Strong problem-solving skills, attention to detail, and the ability to communicate technical concepts clearly are essential soft skills. These abilities ensure that call center systems remain efficient, reliable, and responsive to business needs.

What are some common challenges call center engineers face when optimizing system performance and how are these typically addressed?

Call Center Engineers often encounter challenges such as managing high call volumes, integrating new technologies, and ensuring minimal downtime for critical communication systems. These issues are typically addressed by proactively monitoring system performance, conducting regular maintenance, and working closely with IT and support teams to troubleshoot and implement upgrades. Collaboration across departments is essential to quickly resolve issues, and staying updated on the latest telephony solutions helps engineers anticipate and prevent potential bottlenecks.

What is the difference between Call Center Engineer vs Call Center Technician?

AspectCall Center EngineerCall Center Technician
Required CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like Cisco CCNAAssociate's degree or technical diploma; certifications like CompTIA A+ or Cisco CCNA
Work EnvironmentDesigning, implementing, and maintaining call center systems; often in office or technical settingsInstalling, troubleshooting, and repairing call center equipment; on-site or remote
Employer & Industry UsageTelecommunications companies, large call centers, IT service providersCall center service providers, IT support firms, internal corporate IT teams

While both roles support call center operations, Call Center Engineers focus on system design and network infrastructure, whereas Call Center Technicians handle installation and troubleshooting of equipment. The roles often overlap but differ mainly in scope and technical complexity.

What are popular job titles related to Call Center Engineer jobs in Austin, TX?

For Call Center Engineer jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Engineer jobs in Austin, TX look for?

The top searched job categories for Call Center Engineer jobs in Austin, TX are:

Call Center Engineer jobs near you
Infographic showing various Call Center Engineer job openings in Austin, TX as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $100,858 per year, or $48.5 per hour.

Data Center AI Hardware Technical Lead - Rack Scale Design

Qualcomm Technologies

Austin, TX • On-site

Other

Posted 5 days ago

Job description

Company:
Qualcomm Technologies, Inc.
Job Area:
Engineering Group, Engineering Group > Hardware Engineering
General Summary:
The Qualcomm Data Center AI System Hardware and Validation Engineering team develops rack-level AI inference solutions for next-generation, liquid-cooled data centers. As the organization continues to grow, the team is seeking experienced Technical Leads to help deliver the next wave of innovative AI products.
As a System Hardware and Validation Technical Lead, you will partner with SoC, software/firmware, rack-level system design, and manufacturing teams. Collaborating closely with peer leads, you will ensure program activities are well planned, tracked, and executed against phase-gate milestones from concept through production.
  • Lead execution for next-generation Qualcomm rack-scale designs within a matrixed organization spanning multiple teams and global sites.
  • Define and manage requirements, scope, schedules, and deliverables in alignment with engineering teams, partners, and stakeholders.
  • Own rack-level integration plans across compute nodes/accelerators, PCIe fabrics, networking, storage, power delivery, cooling, and rack management/telemetry.
  • Drive firmware/software/hardware co-design execution, aligning BIOS/BMC/Redfish/telemetry requirements with hardware schedules and validation gates.
  • Lead cross-functional design reviews and readiness reviews (architecture, schematic/layout, SI/PI, thermal, mechanical, firmware, manufacturing), and close actions to schedule.
  • Coordinate platform-level debug and instrumentation (telemetry, logging, health monitoring) to accelerate failure analysis and improve observability.
  • Establish and run triage mechanisms (issue intake, prioritization, defect metrics) and drive issues to root cause, corrective action, and verified closure.
  • Define and track program-level KPIs (schedule health, build quality, defect trends, coverage, yield, reliability) and publish executive dashboards and weekly program reviews.
  • Identify program risks, drive mitigation plans, and manage scope changes while proactively communicating status and decisions to stakeholders.

Preferred Qualifications:
  • Master's degree in computer science/engineering, electrical engineering, or a related field.
  • 8+ years of experience in systems or hardware engineering, hardware project lifecycle management, and technical product/program management.
  • Experience with rack level systems and components.
  • Proven experience collaborating with technical teams to develop systems, solutions, and products.
  • Experience managing technical programs across cross-functional teams, establishing processes, and coordinating release schedules, and working in large, matrixed organizations.
  • Demonstrated proficiency with Microsoft Office applications, SharePoint, JIRA/Confluence, and other defect-tracking tools.
  • Persuasive communication, organizational, coordination, multi-tasking, and documentation skills.
  • Experience with server technologies, including board design, SIPI, thermal and mechanical aspects, BIOS, BMC, and networking.
  • Familiarity with Agile methods and practices.
  • Experience working with CMs, OEMs, ODMs, and suppliers in product development.
  • Strong cross-functional communication skills, with experience managing complex program lifecycles, building sustainable processes, and coordinating release schedules.

Minimum Qualifications:
Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 6+ years of Hardware Engineering or related work experience.
OR
Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 5+ years of Hardware Engineering or related work experience.
OR
PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience.
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
Pay range and Other Compensation & Benefits:
$162,600.00 - $244,000.00
The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.
If you would like more information about this role, please contact Qualcomm Careers.

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