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Call Center Engineer Jobs in Texas (NOW HIRING)

Provide advanced design, engineering, deployment, and support for call center applications such as ACD, IVR, AES, Taske, CTI, WFM, PBX CDR, monitoring systems, and related telecom applications to ...

Provide advanced design, engineering, deployment, and support for call center applications such as ACD, IVR, AES, Taske, CTI, WFM, PBX CDR, monitoring systems, and related telecom applications to ...

Provide advanced design, engineering, deployment, and support for call center applications such as ACD, IVR, AES, Taske, CTI, WFM, PBX CDR, monitoring systems, and related telecom applications to ...

Showing results 21-40

Call Center Engineer information

See Texas salary details

$36.3K

$94.8K

$128.1K

How much do call center engineer jobs pay per year?

As of Sep 14, 2026, the average yearly pay for call center engineer in Texas is $94,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $108,500.00 per year, depending on experience, location, and employer.

What is a call center engineer?

A Call Center Engineer is a technical professional responsible for designing, implementing, maintaining, and troubleshooting the telecommunication and IT systems used in call centers. Their work ensures that call handling, routing, and customer service technologies function smoothly. They often work with hardware like PBX systems, VoIP solutions, and call management software. Additionally, they may collaborate with other IT staff to integrate new technologies and optimize system performance for efficient customer service operations.

What are the key skills and qualifications needed to thrive as a call center engineer?

To thrive as a Call Center Engineer, you need a solid background in computer science or information technology, with expertise in telephony systems, VoIP technologies, and network infrastructure. Familiarity with tools and platforms such as Cisco, Avaya, Asterisk, and relevant certifications like CCNA or equivalent are typically required. Strong problem-solving skills, attention to detail, and the ability to communicate technical concepts clearly are essential soft skills. These abilities ensure that call center systems remain efficient, reliable, and responsive to business needs.

What are some common challenges call center engineers face when optimizing system performance and how are these typically addressed?

Call Center Engineers often encounter challenges such as managing high call volumes, integrating new technologies, and ensuring minimal downtime for critical communication systems. These issues are typically addressed by proactively monitoring system performance, conducting regular maintenance, and working closely with IT and support teams to troubleshoot and implement upgrades. Collaboration across departments is essential to quickly resolve issues, and staying updated on the latest telephony solutions helps engineers anticipate and prevent potential bottlenecks.

What is the difference between Call Center Engineer vs Call Center Technician?

AspectCall Center EngineerCall Center Technician
Required CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like Cisco CCNAAssociate's degree or technical diploma; certifications like CompTIA A+ or Cisco CCNA
Work EnvironmentDesigning, implementing, and maintaining call center systems; often in office or technical settingsInstalling, troubleshooting, and repairing call center equipment; on-site or remote
Employer & Industry UsageTelecommunications companies, large call centers, IT service providersCall center service providers, IT support firms, internal corporate IT teams

While both roles support call center operations, Call Center Engineers focus on system design and network infrastructure, whereas Call Center Technicians handle installation and troubleshooting of equipment. The roles often overlap but differ mainly in scope and technical complexity.

What are popular job titles related to Call Center Engineer jobs in Texas?

For Call Center Engineer jobs in Texas, the most frequently searched job titles are:

What cities in Texas are hiring for Call Center Engineer jobs?

Cities in Texas with the most Call Center Engineer job openings:

Infographic showing various Call Center Engineer job openings in Texas as of September 2026, with employment types broken down into 42% Full Time, and 58% Contract. Highlights an 100% In-person job distribution, with an average salary of $94,798 per year, or $45.6 per hour.

Full Time Call Center Representative - work hybrid

Arlington, TX • On-site

TRANZACT
Marketing • 1 - 5K employees

$62K - $75K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


TRANZACT rating

6.9

Company rating: 6.9 out of 10

Based on 23 frontline employees who took The Breakroom Quiz


Job description

Sales Agent

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.

We work with some of America's largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.

When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – "Be Real" – that means being genuine, keeping your word, and having the courage to make tough decisions. Our "Be Real" values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.

If you LOVE a challenge and have a great personality, we want you to join our team. We provide full-time inside sales positions working with some of the most widely recognized and respected insurance brands in America.

Our typical first year Sales Agents earn $62,000 - $75,000 per year including uncapped monthly bonuses!!

No Cold Calling $18 Per Hour Plus No Limits on Monthly Sales Bonuses!!

Plus: A guaranteed earnings floor of $20/hour for your first 90 days (or through October 1st, whichever comes first) — paid as a top-up between what you earned and that guarantee.

Paid Training Paid Time Off and Holidays Professional & Fun Culture Full Benefits

New to the Insurance Industry? Not a problem! Some of our best sales agents come from hospitality, teaching, marketing and other fields. If you do not have a Health Insurance license, we will help you obtain your Insurance License through our comprehensive pre-licensing course.

Job Description

The Sales Agent typically holds Life and/or Health insurance license and works directly with consumers to help them obtain new policies. This position works in a call center setting and reports to the Performance Manager.

Responsibilities:

Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances Communicates professionally with customers to explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate plans or policies Calculates and/or quotes premium rates for recommended policies Develops and maintains thorough product knowledge Demonstrates a high degree of integrity and follows compliance/quality assurance requirements Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications Follows scripts and designated sales processes to complete sales in a compliant and effective manner Actively participates in training and coaching on an ongoing basis to improve performance Other duties may be assigned

By applying to this job, you consent to receive text messages from our recruitment team regarding job opportunities and updates as part of the hiring process. Message and data rates may apply.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Spanish speaking candidates encouraged to apply

Work Location: In person and remote / hybrid

TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Disability/Vet


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