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Ibm Call Center Jobs (NOW HIRING)

Act as the solution architect for IBM MREF implementation to organize, lead and validate all epics ... Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out ...

Knowledge of Large Language Models (LLM) - primarily seen within a customer service/call-center ... UiPath, Blue Prism, IBM RPA, Microsoft Power Automate, etc. * Proven ability to collaborate with ...

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Ibm Call Center information

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How much do ibm call center jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for ibm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the salary of IBM CIC?

The salary for an IBM Call Center representative varies depending on location and experience but typically ranges from $30,000 to $45,000 annually. Factors such as skills in customer service, technical knowledge, and certifications can influence compensation. Entry-level positions may start lower, with potential for increases based on performance and tenure.

Is IBM laying off employees in 2026?

There is no publicly available information indicating that IBM Call Center employees are being laid off in 2026. Layoff patterns at IBM typically depend on company performance and industry trends, and such decisions are usually announced internally or through official channels. Job seekers should monitor IBM's official communications for any updates regarding employment changes.

What are some common challenges faced by agents working in an IBM Call Center, and how are they typically addressed?

Agents in an IBM Call Center often encounter challenges such as handling high call volumes, resolving complex technical issues, and meeting strict performance metrics. These challenges are typically addressed through comprehensive training programs, real-time support from supervisors, and access to robust knowledge bases and troubleshooting tools. Team collaboration is encouraged, and regular feedback sessions help agents continuously improve their skills and customer service quality.

Is it hard to get hired by IBM?

Getting hired for an IBM call center position typically requires meeting basic qualifications such as good communication skills, customer service experience, and sometimes specific certifications. The hiring process can be competitive, involving multiple interview stages and assessments, but candidates with relevant skills and preparation have a good chance of success.

What is an IBM call center?

An IBM call center is a customer support facility operated by IBM or its partners, where agents assist customers with inquiries related to IBM products and services. These centers handle technical support, troubleshooting, billing questions, and general customer service for both businesses and individuals. IBM call centers may also provide IT helpdesk services, remote support, and solutions for complex technical issues. The goal is to ensure customer satisfaction and resolve issues efficiently using IBM's expertise and resources.

What is the difference between Ibm Call Center vs Customer Service Representative?

AspectIbm Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, technical certifications, call center trainingHigh school diploma, customer service training
Work EnvironmentCall center setting, often in a corporate officeOffice or retail environment, often face-to-face or over the phone
Employer & Industry UsageTech companies, large corporations, IT supportRetail, telecom, banking, and service industries
Common Search & ComparisonOften compared for call handling and technical support rolesCustomer interaction and problem-solving skills

While both roles involve customer interaction, an Ibm Call Center typically focuses on technical support and handling complex inquiries within a corporate or tech environment. Customer Service Representatives generally provide general support, sales, or assistance in retail or service industries. The key differences lie in the technical nature of the work and the industry settings.

Does IBM offer work from home?

IBM call center jobs often offer remote work options, especially for customer service and technical support roles. These positions typically require strong communication skills and familiarity with call center software, and remote work arrangements may vary based on the role and location.

What are the key skills and qualifications needed to thrive as an IBM Call Center Representative, and why are they important?

To thrive as an IBM Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is often required, along with any relevant customer service certifications. Patience, active listening, and adaptability help you stand out in handling diverse customer needs and challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive brand reputation.
More about Ibm Call Center jobs
What states have the most Ibm Call Center jobs? States with the most job openings for Ibm Call Center jobs include:
Infographic showing various Ibm Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
IBM Maximo/TRIRIGA Manager

IBM Maximo/TRIRIGA Manager

Deloitte

Austin, TX • On-site

Full-time

Posted 5 days ago


Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

58th of 150 rated financial services


Job description

Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. From strategy to execution, this team delivers integrated, end-to-end support and advisory services covering valuation modeling, cost optimization, restructuring, government operations modernization, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. Work alongside clients every step of the way, helping them navigate new challenges, avoid financial pitfalls, and provide practical solutions at every stage of their journey-before, during, and after any major transformational projects or transactions.
Work You'll Do
Deloitte is seeking a Manager to join its Government & Public Services (GPS) Sustainability, Infrastructure & Real Estate practice. This professional will support federal, state, local, and higher education clients in addressing complex challenges related to sustainability strategy, capital planning, infrastructure transformation, real estate optimization, and program delivery. The Manager will work as part of cross-functional teams to deliver analysis, manage workstreams, develop client-ready materials, and help drive measurable mission outcomes.
Key Responsibilities
  • Act as the solution architect for IBM MREF implementation to organize, lead and validate all epics and sprints
The successful candidate would possess these skills:
  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others
The Team
Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Sustainability, Infrastructure, Real Estate, & Resilience offering advises clients on climate and disaster-related risks through comprehensive strategy, planning, and crisis management, while also providing expertise in capital investments, infrastructure projects, and real estate portfolio optimization.
Qualifications
Required:
  • Bachelor's degree
  • 5+ years of experience with requirements collection and management, IBM TRIRIGA Space Management, IBM TRIRIGA Real Estate Management, IBM TRIRIGA Facility Management and IBM Maximo
  • Ability to travel up to 40% on average, based on the work you do and the clients and industries/sectors you serve
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred:
  • Experience with leading implementations
  • Airport/transportation experience
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $124,700 to $229,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 357068
Job ID 357068

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