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Ibm Call Center Jobs (NOW HIRING)

Cedent

AI Systems Analyst (Charlotte, NC)

Charlotte, NC · On-site

Knowledge of Large Language Models (LLM) - primarily seen within a customer service/call-center ... UiPath, Blue Prism, IBM RPA, Microsoft Power Automate, etc. * Proven ability to collaborate with ...

CEDENT

AI Systems Analyst

Charlotte, NC · On-site

Knowledge of Large Language Models (LLM) - primarily seen within a customer service/call-center ... UiPath, Blue Prism, IBM RPA, Microsoft Power Automate, etc. * Proven ability to collaborate with ...

Dollar General

INBOUND/OUTBOUND MANAGER

Jonesville, SC · On-site

Participates on distribution center management team; develops action plans for conducting internal ... Ability to perform IBM cash register functions to generate reports. * Knowledge of inventory ...

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How much do ibm call center jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for ibm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Does IBM offer remote work options?

IBM Call Center roles often offer remote work options, especially for customer service and support positions. These roles typically require strong communication skills and familiarity with call center software, and remote work may depend on the specific job and location requirements.

Is IBM laying off employees in 2026?

There is no publicly available information indicating that IBM Call Center employees are being laid off in 2026. Layoff patterns at IBM typically depend on company performance and strategic shifts, but specific details for 2026 are not confirmed. Employees should stay informed through official company communications and industry news for updates.

What are some common challenges faced by agents working in an IBM Call Center, and how are they typically addressed?

Agents in an IBM Call Center often encounter challenges such as handling high call volumes, resolving complex technical issues, and meeting strict performance metrics. These challenges are typically addressed through comprehensive training programs, real-time support from supervisors, and access to robust knowledge bases and troubleshooting tools. Team collaboration is encouraged, and regular feedback sessions help agents continuously improve their skills and customer service quality.

What is an IBM call center?

An IBM call center is a customer support facility operated by IBM or its partners, where agents assist customers with inquiries related to IBM products and services. These centers handle technical support, troubleshooting, billing questions, and general customer service for both businesses and individuals. IBM call centers may also provide IT helpdesk services, remote support, and solutions for complex technical issues. The goal is to ensure customer satisfaction and resolve issues efficiently using IBM's expertise and resources.

What is the difference between Ibm Call Center vs Customer Service Representative?

AspectIbm Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, technical certifications, call center trainingHigh school diploma, customer service training
Work EnvironmentCall center setting, often in a corporate officeOffice or retail environment, often face-to-face or over the phone
Employer & Industry UsageTech companies, large corporations, IT supportRetail, telecom, banking, and service industries
Common Search & ComparisonOften compared for call handling and technical support rolesCustomer interaction and problem-solving skills

While both roles involve customer interaction, an Ibm Call Center typically focuses on technical support and handling complex inquiries within a corporate or tech environment. Customer Service Representatives generally provide general support, sales, or assistance in retail or service industries. The key differences lie in the technical nature of the work and the industry settings.

Is IBM high paying?

IBM call center jobs typically offer competitive wages within the customer service industry, with pay rates varying based on location, experience, and role. Entry-level positions may have average salaries, while experienced agents or those with specialized skills can earn higher wages. Benefits and bonuses may also contribute to overall compensation.

Does IBM have a call center?

IBM operates call centers as part of its customer support and technical assistance services, employing agents to handle client inquiries and issues. These call centers often utilize tools like customer relationship management (CRM) software and require communication skills. Job roles may involve shift work and training in IBM products and services.

What are the key skills and qualifications needed to thrive as an IBM Call Center Representative, and why are they important?

To thrive as an IBM Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is often required, along with any relevant customer service certifications. Patience, active listening, and adaptability help you stand out in handling diverse customer needs and challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive brand reputation.
More about Ibm Call Center jobs
What states have the most Ibm Call Center jobs? States with the most job openings for Ibm Call Center jobs include:
What job categories do people searching Ibm Call Center jobs look for? The top searched job categories for Ibm Call Center jobs are:
Ibm Call Center jobs near you
Infographic showing various Ibm Call Center job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 5% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Sterling OMS Engineer and Analyst

Sterling OMS Engineer and Analyst

Cystems Logic

Atlanta, GA

Other

Posted 14 days ago

Job description

Hi Good Morning,,
Job Title: Sterling OMS Engineer and Analyst
Location : Atlanta GA Onsite, local candidate
Duration : 6 months
Job Summary: Experienced Sterling OMS Engineer and Analyst responsible for designing, implementing and supporting IBM Sterling Order Management solutions. The role involves working on distributed order management, integrations and customization across OMS modules while ensuring scalability, performance and seamless integration with enterprise systems such as WMS ERP CRM and eCommerce platforms.
Required Skills & Qualifications
10+ years of experience as an Engineer Developer in OMS domain
Strong experience with IBM Sterling Order Management System OMoC 25.x
Expertise in Distributed Order Management and IBM Sterling Intelligent Promising SIP modules
Experience with DOM SIP IV SC SDF Payments Sourcing Scheduling NextGen COM and SOM
Strong database query writing skills
Deep understanding of integration concepts REST SOAP Batch SFTP API Gateways
Experience integrating OMS with WMS ERP CRM and eCommerce platforms
Hands-on experience with Java Spring Boot Microservices Angular 11 JS or DOJO
Experience customizing DOM Pricing Payment Inventory Call Center and Store modules
Strong experience in Inventory Sync Inventory publish distribution groups inventory lookups ATP rule setup RTAM manipulations
Experience developing screens widgets overlays and UI enhancements in IBM Sterling Store and Call Center
Experience in multi-brand environments
Experience with cloud hosted solutions including IBM Cloud
Strong analytical problem-solving and troubleshooting skills
Ability to work independently and in team environments
6-8+ years relevant experience
Key Responsibilities
Design and implement Sterling OMS solutions ensuring scalability and performance
Support root cause analysis and remediation of defects and issues
Participate in release planning deployment and post-release support activities
Develop technical specifications and design documents
Collaborate with technical teams stakeholders and vendors
Work independently with minimal direction and deliver high-quality results
Mentor junior team members and support knowledge transfer
Ensure best practices for system performance supportability and maintainability
Managerial Skills
Ability to manage large sized teams for onsite and offshore
Education
Degree in Computer Science Engineering or related field
Thank You,
Nitin
Ph:
Email:
;br /> Cystems Logic Inc . (a Sybyte Technologies Inc company)
Soft Logic Inc. (BC, Canada)
US Government Agency Certified: SBE & DBE
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About Cystems Logic

Sourced by ZipRecruiter

Cystems Logic Inc. is one of the fastest growing companies in California. We have our headquarters in Los Angeles, California along with presence across the globe. After getting a huge success in various markets and a great response from our customers, we diversified into several business verticals, processes, and niches. Now the customers hire Cystems Logic to get our unmatchable assistance in different sectors like Enterprise Solutions (SAP, Oracle, Taleo, Peoplesoft, Saleforce, Cloud), Internet of Things (IOT, Connected Operations), Healthcare Solutions, Telecom Solutions, Banking Solutions, IT Services (IT/Non-IT Staffing). We are further diversified within each industry domain where our customers can choose and utilize to map their needs. We believe in quality and that is what we provide. We have a clientele in leading companies belonging to sectors like IT, Non-IT, 4G, 5G testing, SAP, Oracle Solutions, Software, Telecom and Healthcare across the USA. We treat our clients with utmost integrity and they want to be in a long-term association based on trust & mutual respect.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Beverly Hills, CA, US

Year founded

2006

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