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Hotel Reservation Call Center Jobs (NOW HIRING)

Diamond Resorts

Call Center Sales Representative

Las Vegas, NV · On-site

$14.75 - $18.50/hr

Processes member account/reservation payments. * Updates member account information. * Educates ... call center field required. LICENSES & CERTIFICATIONS • Timeshare Sales License required ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.

Golden Nugget

Hotel Revenue Coordinator

Stateline, NV · On-site

$20/hr

Work with the reservation call center to ensure sales and pricing strategies are effective based on ... Keep log of all trends, events, citywide and in-house conventions, etc. that affect hotel occupancy.

Circa Resort & Casino

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.

Hotel Jerome

Call Center Agent

Aspen, CO

As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the ... Our on property Call Center Agent (PBX Operator) is responsible for being the central hub of ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Job Summary The Call Center Representative serves as the first point of contact for clients ... Coordinate rental vehicle setup and reservation confirmation when in-house rental representatives ...

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Hotel Reservation Call Center information

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How much do hotel reservation call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hotel reservation call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a hotel reservation call center agent?

A Hotel Reservation Call Center job involves assisting customers with booking hotel rooms over the phone. Agents provide information on room availability, pricing, amenities, and policies while ensuring a smooth reservation process. They may also handle cancellations, modifications, and special requests. Strong communication and customer service skills are essential for success in this role.

What does a hotel reservation call center agent do?

A typical day as a Hotel Reservation Call Center agent involves handling incoming calls from guests looking to book, modify, or cancel reservations, while also responding to customer inquiries about room types, rates, and hotel amenities. Agents often use computerized booking systems to enter and update reservation information and must ensure accuracy and efficiency with each interaction. The role also involves collaborating with other hotel departments, such as front desk and housekeeping, to coordinate special requests or resolve issues. Work schedules may include evenings, weekends, or holidays, as call centers often operate extended hours to accommodate guests worldwide.

What are the key skills and qualifications needed to thrive in the hotel reservation call center position, and why are they important?

To thrive as a Hotel Reservation Call Center agent, you need strong communication skills, attention to detail, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), booking software, and customer relationship management (CRM) tools is commonly required. Outstanding customer service, patience, and the ability to remain calm under pressure are key soft skills in this environment. These abilities ensure accurate bookings, guest satisfaction, and efficient handling of inquiries in a fast-paced hospitality setting.

How to become a hotel reservation call center agent?

To become a hotel reservation call center agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Customer service experience and knowledge of reservation systems or CRM software can be advantageous; some employers may also require training or certification in hospitality or call center operations.

Is a hotel reservation call center agent a good job?

A hotel reservation call center agent is a customer service role that involves handling booking inquiries and reservations over the phone or online. It typically requires good communication skills, patience, and familiarity with reservation systems; the job can offer flexible hours and opportunities for advancement. Job satisfaction depends on individual preferences for customer interaction and work environment.
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Hotel Reservation Call Center jobs near you
Infographic showing various Hotel Reservation Call Center job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Call Center Agent - Part Time

Safe Harbor Hospitality, LLC

Pigeon Forge, TN

$15 - $18/hr

Part-time

Re-posted 14 days ago

Job description

At Safe Harbor Hospitality (SHH), our commitment to excellence in hospitality is at the core of everything we do. We provide exceptional experiences through our carefully curated destinations, offering guests a seamless blend of comfort and adventure. Whether it’s our elevated marinas, inviting resorts, or dynamic residential communities, our dedicated team brings vision and expertise to every interaction.

As a Call Center Agent supporting our Safe Harbor family of brands, you will be an essential part of delivering outstanding guest experiences. You will be responsible for assisting guests with booking accommodations, answering inquiries, and ensuring a smooth reservation process. If you thrive in a guest-focused environment and have a passion for hospitality, this is the role for you!

Our team combines industry expertise with a forward-thinking approach, ensuring that our properties exceed expectations. We are continuously growing and innovating, offering an exciting opportunity for you to build your future with us.

What You’ll Be Doing

  • Handle guest inquiries and reservation requests via phone, email, and online booking systems.
  • Provide guests with detailed information regarding accommodations, availability, pricing, and promotions.
  • Accurately enter and manage reservations in the system, ensuring all details are recorded correctly.
  • Modify and update existing reservations based on guest requests and availability.
  • Communicate with other departments to coordinate guest needs and special requests.
  • Process payments and ensure compliance with company policies regarding deposits and cancellations.
  • Assist in resolving guest concerns or issues related to reservations in a professional and efficient manner.
  • Maintain knowledge of property amenities, local attractions, and policies to provide guests with informed recommendations.
  • Support marketing and sales efforts by promoting special offers and packages.
  • Follow up with guests' post-stay to ensure satisfaction and encourage repeat business.

What You’ll Bring Along

  • Preferred call center experience and familiarity with reservation phone systems.
  • Previous experience in hospitality, reservations, or customer service preferred.
  • Strong communication skills, both verbal and written, with a professional and friendly demeanor.
  • Proficiency in reservation software and Microsoft Office Suite.
  • Ability to handle multiple tasks efficiently and maintain accuracy under pressure.
  • A guest-centric attitude with a commitment to delivering exceptional service.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Flexibility to work weekends, evenings, and holidays as needed.
  • Problem-solving skills with the ability to handle guest concerns professionally.
  • A passion for hospitality and creating memorable guest experiences.

Job Types: Part-time - Weekends required

Pay: $15.00 - $18.00 per hour