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Reservation Supervisor Jobs in California (NOW HIRING)

Pacifichospitality

Reservation Supervisor

Napa, CA · On-site

$28/hr

Monitor telephone calls, emails, leads, and reservation requests to ensure timely and professional responses. Ensure reservations are entered accurately, including dates, rates, packages, room types ...

San Manuel Casino

Hotel Reservation Agent

Highland, CA · On-site

$16 - $19.75/hr

Under the direction of the Supervisor, Revenue & Reservations, the Reservations Agent is ... organizes reservation information, internet, travel agency requests, and internal department ...

sonesta

Front Desk Supervisor

Emeryville, CA · On-site

$31.40 - $32/hr

Supervise the front desk and reservation functions to ensure the delivery of superior guest ... Supervising the accurate processing all cash and credit card transactions in accordance with ...

HYATT Hotels

Front Desk Supervisor

Ontario, CA · On-site

$17.25 - $22.25/hr

Front Desk Supervisor The Ontario Airport Hotel and Conference Center is seeking a highly motivated ... Take reservation requests efficiently. * Answer switchboard in accordance with standards of proper ...

Equity Lifestyle Properties

Ranger Supervisor

Jamul, CA · On-site

$18.50 - $21.50/hr

Provide detailed reservation information to managers as needed. * Handle cash and process credit ... supervisory position. * Exceptional customer service and problem-solving skills. * Strong ...

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All JobsReservation Supervisor JobsReservation Supervisor Jobs in California

Reservation Supervisor information

See California salary details

$28.6K

$59K

$107.6K

How much do reservation supervisor jobs pay per year?

As of Sep 1, 2026, the average yearly pay for reservation supervisor in California is $58,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a reservation supervisor?

Reservation Supervisors are professionals responsible for overseeing the reservations department in hotels, airlines, or other travel and hospitality organizations. They manage a team of reservation agents, ensure bookings are processed accurately, handle customer inquiries or complaints, and coordinate with other departments to optimize occupancy and guest satisfaction. Reservation Supervisors also prepare reports, monitor performance, and implement procedures to improve efficiency and service quality.

What are the key skills and qualifications needed to thrive as a reservation supervisor?

To thrive as a Reservation Supervisor, you need expertise in reservation management, customer service, and staff supervision, typically supported by experience in hospitality or travel and a relevant degree or diploma. Familiarity with property management systems (PMS), central reservation systems (CRS), and booking software is crucial. Strong leadership, problem-solving abilities, and effective communication are standout soft skills for this position. These skills ensure efficient reservation operations, high guest satisfaction, and smooth team coordination in a competitive hospitality environment.

How does a reservation supervisor typically collaborate with other departments to ensure smooth operations?

As a Reservation Supervisor, you will frequently coordinate with front office, sales, and housekeeping teams to ensure guest bookings are managed efficiently and special requests are accommodated. This role often involves daily meetings or briefings to communicate updates on occupancy, group bookings, or VIP arrivals. Effective collaboration helps prevent overbooking, ensures accurate communication of guest needs, and supports seamless guest experiences. Building strong interdepartmental relationships is key to resolving challenges quickly and maintaining high service standards.

What is the difference between Reservation Supervisor vs Reservation Agent?

AspectReservation SupervisorReservation Agent
CredentialsHigh school diploma; experience in reservations; leadership skillsHigh school diploma; customer service skills; familiarity with reservation systems
Work EnvironmentSupervises reservation team; administrative tasks; trainingHandles customer inquiries; processes reservations; interacts directly with clients
Industry UsageHotels, airlines, travel agenciesHotels, airlines, travel agencies
Search & ComparisonOften compared for leadership roles in reservationsCommonly searched for direct reservation duties

The Reservation Supervisor oversees reservation teams, manages schedules, and ensures quality service, while Reservation Agents handle direct customer interactions and booking processes. Both roles are essential in the reservations industry, but they differ mainly in responsibility level and scope of duties.

What are popular job titles related to Reservation Supervisor jobs in California?

For Reservation Supervisor jobs in California, the most frequently searched job titles are:

What job categories do people searching Reservation Supervisor jobs in California look for?

The top searched job categories for Reservation Supervisor jobs in California are:

What are popular job titles related to Reservation Supervisor jobs in CA?

For Reservation Supervisor jobs in CA, the most frequently searched job titles are:

Reservation Supervisor jobs near you
Infographic showing various Reservation Supervisor job openings in California as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $58,991 per year, or $28.4 per hour.

Reservation Supervisor

Pacifichospitality

Napa, CA • On-site

$28/hr

Full-time

Posted 6 days ago

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

This position pays $28.00 hour

Supervise the daily activities and workflow of the Reservations and Guest Relations Center teams.
Provide leadership, coaching, and support to Reservations Agents and Guest Relations Center team members.
Assist with onboarding, training, and ongoing development of departmental employees.
Monitor telephone calls, emails, leads, and reservation requests to ensure timely and professional responses.
Ensure reservations are entered accurately, including dates, rates, packages, room types, guest information, payment details, routing instructions, and special requests.
Review group blocks, rooming lists, pickup reports, reservation changes, and final rooming-list reconciliations.
Monitor group cutoff dates, contracted rates, room availability, and reservation deadlines.
Assist with balancing group inventory and identifying potential oversell or room-type concerns.
Review group resumes and ensure VIPs, special accommodations, billing instructions, and pre-arrival requests are reflected accurately in reservations.
Coordinate with Sales and Event Managers regarding group changes, rooming-list discrepancies, and client requests.
Assist with VIP reservations, room assignments, amenities, upgrades, and special occasions.
Review and resolve reservation concerns, billing discrepancies, duplicate reservations, cancellations, no-shows, and early departures.
Process and review credit-card authorization forms, advance deposits, and payment information in accordance with resort policies and security standards.
Ensure guarantee, deposit, cancellation, no-show, and early-departure policies are communicated and applied correctly.
Monitor room rates, packages, promotions, restrictions, and booking channels for accuracy.
Support revenue-generating opportunities by identifying upgrades, extended stays, and additional resort experiences.
Assist with resolving escalated guest and client concerns in a professional and timely manner.
Prepare and distribute departmental reports, group pickup reports, pass-ons, and operational updates.
Maintain clear communication with the Front Office regarding arrivals, VIPs, group requirements, special requests, and last-minute changes.
Support weekend and after-hours operational coverage when required.
Assist the Reservations Manager with departmental procedures, quality standards, performance expectations, and process improvements.
Serve as the department leader in the Reservations Manager's absence.
Maintain the confidentiality and security of guest, company, and payment information.
Perform additional duties as assigned.

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