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Msc Cruise Reservation Agent Jobs (NOW HIRING)

HB Travels

Reservation Agent

$16.50 - $20.50/hr

Reservation Agent Mason, New Hampshire, United States About the Job Reservation Agent We are ... to cruises and group getaways. You'll provide exceptional customer service, help clients make ...

HB Travels

Reservation Agent

Mason, NH · On-site

$16.50 - $20.75/hr

About the job Reservation Agent We are seeking a motivated and detail-oriented Reservation Agent to ... to cruises and group getaways. You'll provide exceptional customer service, help clients make ...

MSC Cruises

Post-Cruise Support Agent

Fort Lauderdale, FL · On-site

$17.75 - $23.75/hr

... internal reservation platform, CRM, and Siebel/Salesforce * Apply critical thinking and sound ... Proven ability to achieve key performance metrics in a customer-focused environment MSC Cruises USA ...

Manthey Hospitality

Reservations Agent

Clearwater, FL · On-site

$15/hr

Description Reservation Agent Manthey Hospitality | Full Time & Part-Time | Clearwater Marina Do ... and reservation systems * Recommend cruise experiences, upgrades, packages, and cross-brand ...

New

Manthey Hospitality

Reservations Agent

Clearwater, FL · On-site

$15/hr

Reservation Agent Manthey Hospitality Full Time & Part-Time Clearwater Marina Do you enjoy helping ... and reservation systems * Recommend cruise experiences, upgrades, packages, and cross-brand ...

Manthey Hospitality

Reservations Agent

Tampa, FL · On-site

$15/hr

Description Reservation Agent Manthey Hospitality | Full Time & Part-Time | Downtown Tampa Do you ... and reservation systems * Recommend cruise experiences, upgrades, packages, and cross-brand ...

New

Manthey Hospitality

Reservations Agent

Tampa, FL · On-site

$15/hr

Reservation Agent Manthey Hospitality | Full Time & Part-Time | Downtown Tampa Do you enjoy helping ... and reservation systems * Recommend cruise experiences, upgrades, packages, and cross-brand ...

New

Manthey Hospitality

Reservations Agent

Tampa, FL · On-site

$15/hr

Reservation Agent Manthey Hospitality Full Time & Part-Time Downtown Tampa Do you enjoy helping ... and reservation systems * Recommend cruise experiences, upgrades, packages, and cross-brand ...

Manthey Hospitality

Reservations Agent

Tampa, FL · On-site

$15/hr

Reservation Agent Manthey Hospitality | Full Time & Part-Time | Downtown Tampa Do you enjoy helping ... and reservation systems * Recommend cruise experiences, upgrades, packages, and cross-brand ...

New

Qualizeal

Seaware Functional Lead

Fort Lauderdale, FL · On-site

... anchor for a cruise reservation-systems program. Based full-time at the client''s Miami ... Lead functional testing of Seaware Touch workflows -- call-center and travel-agent booking journeys ...

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All JobsMsc Cruise Reservation Agent Jobs

Msc Cruise Reservation Agent information

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$22

How much do msc cruise reservation agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for msc cruise reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Msc Cruise Reservation Agent vs Cruise Sales Associate?

AspectMsc Cruise Reservation AgentCruise Sales Associate
CredentialsCustomer service experience, reservation systems knowledgeSales experience, customer service skills
Work EnvironmentCall centers, booking offices, online platformsOn-site cruise terminals, retail locations, events
Industry UsagePrimarily in cruise lines, booking departmentsIn travel agencies, cruise lines, retail outlets

The Msc Cruise Reservation Agent focuses on managing bookings and customer inquiries through reservation systems, often working in call centers or online platforms. In contrast, a Cruise Sales Associate emphasizes direct sales, promoting cruises at retail locations or events. Both roles require customer service skills but differ mainly in their focus on reservations versus direct sales.

What does an MSC Cruise Reservation Agent do?

An MSC Cruise Reservation Agent assists customers with booking cruises, providing information about itineraries, cabins, pricing, and special packages offered by MSC Cruises. They handle inquiries via phone, email, or online chat, ensuring guests receive the best options based on their preferences and needs. Additionally, they process reservations, manage payments, and help resolve any issues or changes related to bookings. Their goal is to deliver excellent customer service and support throughout the booking process.

How to become an MSC cruise reservation agent?

To become an MSC cruise reservation agent, candidates typically need a high school diploma or equivalent, strong customer service skills, and experience with booking systems or travel software. Relevant certifications in travel or hospitality can be advantageous, and the role often requires good communication and organizational abilities. Training is usually provided by the employer to familiarize new agents with company-specific procedures.

What are the key skills and qualifications needed to thrive as an MSC Cruise Reservation Agent?

To thrive as an MSC Cruise Reservation Agent, you need strong customer service skills, attention to detail, and a good grasp of booking and sales procedures, often supported by experience in travel or hospitality. Familiarity with reservation systems such as Amadeus or Galileo, as well as proficiency in Microsoft Office, is typically required. Excellent communication, problem-solving, and multitasking abilities help agents stand out when handling diverse customer inquiries and resolving issues. These skills are vital to ensure accurate bookings, satisfied clients, and efficient operations in a competitive travel industry.

How does an MSC Cruise Reservation Agent typically collaborate with other departments to ensure a smooth booking process for guests?

As a MSC Cruise Reservation Agent, you will regularly coordinate with various departments such as sales, customer service, and operations to ensure that guests receive accurate information and seamless assistance throughout their booking journey. Collaboration often involves clarifying availability with operations, communicating special requests to guest services, and working closely with the sales team to offer promotions or upgrades. This teamwork is essential for resolving complex booking issues, addressing guest concerns efficiently, and delivering the high service standards expected by MSC Cruises' clientele.
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Msc Cruise Reservation Agent jobs near you
Infographic showing various Msc Cruise Reservation Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservation Agent

HB Travels

Remote

$16.50 - $20.50/hr

Other

Re-posted 25 days ago

Job description

Reservation Agent

Mason, New Hampshire, United States

About the Job Reservation Agent

We are seeking a motivated and detail-oriented Reservation Agent to join our growing travel team. In this role, you'll assist clients with planning and booking their travel experiences from flights and hotels to cruises and group getaways. You'll provide exceptional customer service, help clients make informed travel decisions, and ensure every trip runs smoothly from start to finish.

What You'll Do:

  • Assist clients with booking travel reservations, including flights, accommodations, and vacation packages.
  • Provide personalized travel recommendations and guidance.
  • Manage client information, payments, and itineraries with accuracy.
  • Build strong relationships with clients to encourage repeat travel and referrals.
  • Stay up to date on travel trends, destinations, and supplier promotions.

Who You Are:

  • Passionate about travel and helping others plan unforgettable experiences.
  • Highly organized and able to manage multiple bookings and clients.
  • Professional communication skills (written and verbal).
  • Self-motivated, reliable, and eager to learn.
  • Previous customer service or travel experience is a plus but not required training provided.

Why Join Us:

  • Comprehensive training and ongoing support.
  • Flexible schedule work from anywhere with internet access.
  • Collaborative community of like-minded travel professionals.
  • Opportunity for growth within the travel industry.

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