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Front Desk Reservation Agent Jobs (NOW HIRING)

Campland on the Bay

Reservation Agent

San Diego, CA · On-site

$19 - $21.24/hr

Reservation Agent San Diego, CA 92109 Overview Salary Range $19.00 - $21.24 Hourly Description ... Check-in guests just like at a hotel front desk, i.e., use our reservations software to confirm ...

Chawla Pointe LLC

FRONT DESK

Cleveland, MS · On-site

$10 - $11/hr

RESERVATION AGENT DUTIES AND RESPONSIBILITIES: * Processes reservations by mail, telephone, telex ... Communicates reservation information to the front desk. * Processes cancellations and modifications ...

Chawla Pointe LLC

FRONT DESK

Cleveland, MS · On-site

$10 - $11/hr

RESERVATION AGENT DUTIES AND RESPONSIBILITIES: * Processes reservations by mail, telephone, telex ... Communicates reservation information to the front desk. * Processes cancellations and modifications ...

Total Management Systems, Inc.

Front Desk Agent

$14.50 - $18.50/hr

Front Desk Agent We are seeking a highly motivated and professional Front Desk Agent to join our ... Experience with hotel reservation software Responsibilities: * Greet guests in a friendly and ...

Elite Hotels Group

Front Desk Agent

Oswego, SC · On-site

$11/hr

The Front Desk Agent plays a critical role in delivering excellent customer service and ensuring ... Maintain accurate guest records and update reservation systems * Coordinate with housekeeping and ...

Columbia Sussex

Front Desk Agent

Greensboro, NC · On-site

$13.75 - $17.50/hr

Front Desk Agent Job Type: Full-Time/ Part-Time Department: Front Office Reports To: Front Office ... Monitor room availability and assist with resolving room or reservation issues. * Follow hotel ...

Crestview Management, LLC

Front Desk Agent

Greensboro, NC · On-site

$12.25 - $15.50/hr

Front Desk Agent Job Type: Full-Time/ Part-Time Department: Front Office Reports To: Front Office ... Monitor room availability and assist with resolving room or reservation issues. * Follow hotel ...

Total Management Systems, Inc.

Front Desk Agent

Alamogordo, NM · On-site

$13.50 - $17.25/hr

Front Desk Agent We are seeking a highly motivated and professional Front Desk Agent to join our ... Experience with hotel reservation software Responsibilities: * Greet guests in a friendly and ...

Crestview Management, LLC

Front Desk Agent

Greensboro, NC · On-site

$13.75 - $17.50/hr

Front Desk Agent Job Type: Full-Time/ Part-Time Department: Front Office Reports To: Front Office ... Monitor room availability and assist with resolving room or reservation issues. * Follow hotel ...

Clean Tec Outsourcing

FRONT DESK AGENT

Orlando, FL · On-site

$13.25 - $16.75/hr

Front Desk Agent The Front Desk Agent is responsible for welcoming guests, processing check-ins and ... Basic computer knowledge and experience with reservation systems preferred. * Availability to work ...

SSH NY Hayden LLC

Front Desk Agent

Manhattan, NY

$15.75 - $19.75/hr

Description Front Desk Agent- Hayden Hotel. Managed by Stepstone Hospitality Join our dynamic ... using the reservation system - Handle guest inquiries, requests, and complaints with ...

StepStone Hospitality

Front Desk Agent

Manhattan, NY · On-site

$15.75 - $19.75/hr

Front Desk Agent- Hayden Hotel. Managed by Stepstone Hospitality Join our dynamic hospitality team ... using the reservation system - Handle guest inquiries, requests, and complaints with ...

StepStone Hospitality Inc.

Front Desk Agent

Manhattan, NY · On-site

$15.75 - $19.75/hr

Description: Front Desk Agent- Hayden Hotel. Managed by Stepstone Hospitality Join our dynamic ... using the reservation system - Handle guest inquiries, requests, and complaints with ...

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How much do front desk reservation agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for front desk reservation agent in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is a front desk reservation agent?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What are the key skills and qualifications needed to thrive as a front desk reservation agent?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a front desk reservation agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How to become a front desk reservation agent?

To become a front desk reservation agent, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Experience with reservation systems or booking software is often preferred, and some employers may require basic computer proficiency or relevant certifications. On-the-job training is common, and the role usually involves working flexible hours, including evenings and weekends.

What are the duties of a front desk reservation agent?

A front desk reservation agent is responsible for handling guest reservations, checking in and out guests, managing phone and online inquiries, and maintaining reservation records. They provide customer service, use reservation software, and ensure smooth operations at the front desk. Strong communication skills and attention to detail are essential for this role.

What is the difference between a reservation agent and a front desk reservation agent?

A reservation agent typically works in a call center or booking office, handling reservations via phone, email, or online systems, and may serve multiple properties or companies. A front desk reservation agent works directly at the property's front desk, managing guest reservations in person, over the phone, or through booking software, often providing customer service on-site. Both roles require strong communication skills and familiarity with reservation systems, but the front desk role emphasizes direct guest interaction and on-site presence.
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Front Desk Reservation Agent jobs near you
Infographic showing various Front Desk Reservation Agent job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Reservation Agent

Campland on the Bay

San Diego, CA • On-site

$19 - $21.24/hr

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Reservation Agent

San Diego, CA 92109

Overview

Salary Range $19.00 - $21.24 Hourly

Description

Campland on the Bay is a full-service, destination RV Resort. Located in the Pacific Beach neighborhood of San Diego, we occupy 40 prime acres on Mission Bay just east of Crown Point. We offer over 500 campsites varying in size and location.

We seek several friendly and patient people for full time (40 hours per week) and part time opportunities. They must know how to use a desktop PC and have prior experience with heavy inbound calls. Ideal candidates will have prior experience working in a hotel reservations call center or at a hotel front desk. This is an on-site position requiring employees to work in the office. Regular job responsibilities include in-person and telephone interactions with guests and potential guests, problem-solving and being able to use the reservations software within a reasonable period after being trained on it. Must be able to work weekends and holidays.

All team members earn paid sick time and are welcome to enjoy the resort during their off-time. In addition to hourly pay, full time team members receive paid company holidays, floating holidays, paid vacation and are eligible for company insurance.

Core Tasks:

  • Check-in guests just like at a hotel front desk, i.e., use our reservations software to confirm reservations, accept or verify payment, modify reservations, etc.
  • Respond to guest questions, concerns or complaints and provide assistance as requested.
  • Keep the front desk supplied with the documents all guests receive when they check-in.
  • Use the phone and radio to contact guest relations, security or maintenance team members; res/reg employees work closely with these departments to ensure our guests have such a great stay they will book with us again.
  • Answer calls to create new reservations, modify existing reservations or cancel reservations via our reservation software.
  • Take credit card payments and process other credit card transactions.
  • Accurately key all details pertaining to a reservation.
  • Be at work on time and reliably - satisfactory attendance is essential.
Qualifications

Requires consistent, on-time attendance, patience, attention to detail, organization, type at least 30 wmp, intermediate PC experience, accuracy, adherence to reservations policies and procedures, high school diploma or equivalent. Prior experience working at a front desk is a plus. Experience with Newbook reservation software highly desired.

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