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Front Desk Reservation Agent Jobs (NOW HIRING)

Chawla Pointe LLC

FRONT DESK

Cleveland, MS · On-site

$10 - $11/hr

RESERVATION AGENT DUTIES AND RESPONSIBILITIES: * Processes reservations by mail, telephone, telex ... Communicates reservation information to the front desk. * Processes cancellations and modifications ...

Chawla Pointe LLC

FRONT DESK

Cleveland, MS · On-site

$10 - $11/hr

RESERVATION AGENT DUTIES AND RESPONSIBILITIES: * Processes reservations by mail, telephone, telex ... Communicates reservation information to the front desk. * Processes cancellations and modifications ...

Sheraton Baltimore North

Front Desk Supervisor

Towson, MD · On-site

$19 - $20/hr

Monitor front desk, reservation, and communication systems for accuracy. • Financial Accuracy: Manage cash drawers, process payments, and assist with night audit reviews and account settlements ...

E.M.A. Hospitality

Front Desk Clerk

Lisle, IL · On-site

$13.75 - $17/hr

The Front Desk Clerk will be responsible for providing exceptional guest service, handling check ... Reservation Management: - Assist guests with making reservations, modifications, and cancellations ...

Elite Hotels Group

Front Desk Agent

Oswego, SC · On-site

$11/hr

The Front Desk Agent plays a critical role in delivering excellent customer service and ensuring ... Maintain accurate guest records and update reservation systems * Coordinate with housekeeping and ...

Total Management Systems, Inc.

Front Desk Agent

Alamogordo, NM · On-site

$13.50 - $17.25/hr

Front Desk Agent We are seeking a highly motivated and professional Front Desk Agent to join our ... Experience with hotel reservation software Responsibilities: * Greet guests in a friendly and ...

Clean Tec Outsourcing

FRONT DESK AGENT

Belleair, FL · On-site

$12.75 - $16.25/hr

Front Desk Agent The Front Desk Agent is responsible for welcoming guests, processing check-ins and ... Basic computer knowledge and experience with reservation systems preferred. * Availability to work ...

Clean Tec Outsourcing

FRONT DESK AGENT

Orlando, FL · On-site

$13.25 - $16.75/hr

Front Desk Agent The Front Desk Agent is responsible for welcoming guests, processing check-ins and ... Basic computer knowledge and experience with reservation systems preferred. * Availability to work ...

Bavarian Inn

Front Desk Clerk/Reservations

Frankenmuth, MI · On-site

$13.25 - $16.50/hr

Must possess ability to find solutions to problems that occur during Front Desk & Reservation operations. Have the ability or effectiveness in selling and presenting persuasively. Upselling must be ...

E.M.A. Hospitality

Front Desk Clerk

Itasca, IL · On-site

$18/hr

The Front Desk Clerk will be responsible for providing exceptional guest service, handling check ... Reservation Management: - Assist guests with making reservations, modifications, and cancellations ...

Ocean Place

Reservation Agent-Seasonal

Long Branch, NJ · On-site

$15.92 - $17/hr

Non-Exempt JOB SUMMARY The Reservations Agent is responsible for handling incoming reservation ... Light mobility to access office equipment and assist at the front desk if needed. General ...

Shore Lodge Whitetail LLC

Reservation Agent

Mccall, ID · On-site

$15.75 - $19.75/hr

Description RESERVATION AGENT SUMMARY: The Reservationist holds responsibility for conveying a ... Previous Front Desk, Reservations and Guest Service Experience at a AAA, 3/4 star/diamond property

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Front Desk Reservation Agent information

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How much do front desk reservation agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for front desk reservation agent in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is a front desk reservation agent?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What is the difference between a reservation agent and a front desk reservation agent?

A reservation agent typically works in a call center or booking office, handling reservations remotely via phone, email, or online systems. A front desk reservation agent works directly at the property's front desk, assisting walk-in guests and managing reservations in person, often requiring customer service skills and familiarity with property management software.

What are the key skills and qualifications needed to thrive as a front desk reservation agent?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a front desk reservation agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.

How to become a front desk reservation agent?

To become a front desk reservation agent, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Experience with reservation systems or booking software is beneficial, and some employers may require basic computer proficiency or a relevant certification. On-the-job training is common, and the role often requires flexible scheduling, including evenings and weekends.

What are the duties of a front desk reservation agent?

A front desk reservation agent is responsible for handling guest reservations, checking guests in and out, providing information about services and amenities, and managing phone and online inquiries. They use reservation systems and maintain accurate records to ensure smooth operations and guest satisfaction.
More about Front Desk Reservation Agent jobs
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Front Desk Reservation Agent jobs near you
Infographic showing various Front Desk Reservation Agent job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Reservation Supervisor

Navajo Nation Gaming Enterprise

Flagstaff, AZ • On-site

Full-time

Re-posted 26 days ago

Job description

Position Summary:
Under general direction of the Hotel Manager and/or Director of Hotel Operations, oversees the activities of the Reservation Department, Reservation Agent and assigned group reservation agent. In the absence of Front Desk Supervisor, Reservations Supervisor will oversee Front Desk, Bell and Valet. Monitors all telephone inquiries and monitors accurate and efficient responses while promoting hotel services and ensuring maximum room revenues. Maintains confidentiality of all privileged information.
Minimum Qualifications:
High School Diploma or GED plus two (2) years' experience in the hotel industry, preferably in a 3-4 star property, including one (1) year in a supervisory capacity. Associates Degree is preferred. Must meet all knowledge, skills and abilities. Must be twenty-one (21) years of age. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Navajo preference.

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