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Front Desk Reservation Agent Jobs in Georgia (NOW HIRING)

TPG Hotels Resorts and Marinas

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Reservation Management: Manage room or service reservations, cancellations, and modifications.

Ideal Hospitality

Front Desk Agent

Richmond Hill, GA · On-site

$13 - $15/hr

Description As a Front Desk Agent at Springhill Suites - Richmond Hill, you'll be the first ... Maintain accurate guest records and reservation information * Answer phones and respond to emails ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Reservation Management: Manage room or service reservations, cancellations, and modifications.

Ideal Hospitality

Front Desk Agent

Savannah, GA

$14 - $16/hr

Description As a Front Desk Agent at Hyatt Place - Savannah Airport, you'll be the first friendly ... Maintain accurate guest records and reservation information * Answer phones and respond to emails ...

Ideal Hospitality

Front Desk Agent

Savannah, GA · On-site

$14 - $16/hr

As a Front Desk Agent at Hyatt Place - Savannah Airport, you'll be the first friendly face our ... Maintain accurate guest records and reservation information * Answer phones and respond to emails ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Savannah, GA · On-site

$13.25 - $16.75/hr

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Reservation Management: Manage room or service reservations, cancellations, and modifications.

TPG Hotels Resorts and Marinas

Front Desk Agent

Atlanta, GA · On-site

$14 - $17.75/hr

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Reservation Management: Manage room or service reservations, cancellations, and modifications.

TPG Hotels Resorts and Marinas

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

Job Overview The Front Desk Agent at the Kimpton Overland Hotel is the first point of contact for ... Reservation Management: Manage room or service reservations, cancellations, and modifications.

TPG Hotels Resorts and Marinas

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

Job Overview The Front Desk Agent at the Kimpton Overland Hotel Atlanta is the first point of ... Reservation Management: Manage room or service reservations, cancellations, and modifications.

Ideal Hospitality

Front Desk Agent

Atlanta, GA · On-site

$14 - $16/hr

Description As a Front Desk Agent at Hampton Inn & Suites - Atlanta Northlake, you'll be the first ... Maintain accurate guest records and reservation information * Answer phones and respond to emails ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Decatur, GA · On-site

$14 - $17.50/hr

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Reservation Management: Manage room or service reservations, cancellations, and modifications.

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Front Desk Reservation Agent information

What is a front desk reservation agent?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What are the key skills and qualifications needed to thrive as a front desk reservation agent?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a front desk reservation agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How to become a front desk reservation agent?

To become a front desk reservation agent, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Experience with reservation systems or booking software is often preferred, and some employers may require basic computer proficiency or relevant certifications. On-the-job training is common, and the role usually involves working flexible hours, including evenings and weekends.

What are the duties of a front desk reservation agent?

A front desk reservation agent is responsible for handling guest reservations, checking in and out guests, managing phone and online inquiries, and maintaining reservation records. They provide customer service, use reservation software, and ensure smooth operations at the front desk. Strong communication skills and attention to detail are essential for this role.

What is the difference between a reservation agent and a front desk reservation agent?

A reservation agent typically works in a call center or booking office, handling reservations via phone, email, or online systems, and may serve multiple properties or companies. A front desk reservation agent works directly at the property's front desk, managing guest reservations in person, over the phone, or through booking software, often providing customer service on-site. Both roles require strong communication skills and familiarity with reservation systems, but the front desk role emphasizes direct guest interaction and on-site presence.

What are popular job titles related to Front Desk Reservation Agent jobs in Georgia?

For Front Desk Reservation Agent jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Front Desk Reservation Agent jobs in Georgia look for?

The top searched job categories for Front Desk Reservation Agent jobs in Georgia are:

What cities in Georgia are hiring for Front Desk Reservation Agent jobs?

Cities in Georgia with the most Front Desk Reservation Agent job openings:

Front Desk Reservation Agent jobs near you
Infographic showing various Front Desk Reservation Agent job openings in Georgia as of August 2026, with employment types broken down into 71% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Hotel Front Desk Agent

Sheraton Augusta Hotel

Augusta, GA • On-site

$11 - $14/hr

Part-time

Re-posted 16 days ago

Job description

Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.
Job Responsibilities:
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
  • Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily
  • Enforce hotel and company credit policies.
  • Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
  • Use yield management polices to maximize revenue and occupancy.
  • Complete the Lightspeed and Marriott training courses offered by Marriott within 90 days of hire.
  • May perform duties of a general clerical nature within the hotel.
  • Attend and is involved in monthly front desk meetings.
  • Work closely with sales department to implement strategies to maximize room revenue.
  • May fill-in on front desk.
  • Other duties as assigned.

Education
  • HS Diploma or equivalent

Experience
  • 1 year of previous experience as front desk agent

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