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Front Desk Reservation Agent Jobs in Alberta (NOW HIRING)

Pomeroy Lodging LP

Front Desk Agent

Grande Prairie, AB · On-site

$18 - $22/hr

We are looking for a Front Desk Agent to join our team! Are you a personable individual with a ... using hotel reservation and POS systems. * Processes check-ins and check-outs, balances ...

Pomeroy Lodging LP

Front Desk Agent (Part Time)

Olds, AB · On-site

$18/hr

We are looking for a Front Desk Agent to join our team! Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! As a Front Desk Agent, you ...

Pomeroy Lodging LP

Front Desk Attendant

Vermilion, AB · On-site

$18/hr

We are looking for a Front Desk Agent to join our team! Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! As a Front Desk Agent, you ...

Pomeroy Kananaskis Mountain Lodge

CA$20/hr

Front Desk Agent - Black Diamond Club Rate of Pay: $20.00 per hour THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE. Experience the Kananaskis Mountain Lodge here: Start a ...

Pursuitcollection

Front Desk Agent, Jasper

Jasper, AB · On-site

CA$18.50/hr

We are currently adding to our Front Desk team! ROLE & RESPONSIBILITIES Work with other hotel staff to personalize the guest experience, encouraging guests to refresh and relax in Canada's most ...

Marriott

Front Desk Agent

Calgary, AB · On-site

POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the ...

Marriott

Front Desk Agent

Edmonton, AB · On-site

POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the ...

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Front Desk Reservation Agent information

What is a front desk reservation agent?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What are the key skills and qualifications needed to thrive as a front desk reservation agent?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a front desk reservation agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How to become a front desk reservation agent?

To become a front desk reservation agent, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Experience with reservation systems or booking software is often preferred, and some employers may require basic computer proficiency or relevant certifications. On-the-job training is common, and the role usually involves working flexible hours, including evenings and weekends.

What are the duties of a front desk reservation agent?

A front desk reservation agent is responsible for handling guest reservations, checking in and out guests, managing phone and online inquiries, and maintaining reservation records. They provide customer service, use reservation software, and ensure smooth operations at the front desk. Strong communication skills and attention to detail are essential for this role.

What is the difference between a reservation agent and a front desk reservation agent?

A reservation agent typically works in a call center or booking office, handling reservations via phone, email, or online systems, and may serve multiple properties or companies. A front desk reservation agent works directly at the property's front desk, managing guest reservations in person, over the phone, or through booking software, often providing customer service on-site. Both roles require strong communication skills and familiarity with reservation systems, but the front desk role emphasizes direct guest interaction and on-site presence.

What are popular job titles related to Front Desk Reservation Agent jobs in Alberta?

For Front Desk Reservation Agent jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Front Desk Reservation Agent jobs in Alberta look for?

The top searched job categories for Front Desk Reservation Agent jobs in Alberta are:

What cities in Alberta are hiring for Front Desk Reservation Agent jobs?

Cities in Alberta with the most Front Desk Reservation Agent job openings:

Front Desk Reservation Agent jobs near you
Infographic showing various Front Desk Reservation Agent job openings in Alberta as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Front Desk Agent

Pomeroy Lodging LP

Grande Prairie, AB • On-site

$18 - $22/hr

Full-time

Re-posted 24 days ago

Job description

We are looking for a Front Desk Agent to join our team!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! 

Job Description

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest's experience warm, pleasant, and memorable. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.

Pomeroy Perks

  • Competitive wages and Health and Wellness benefit plan.
  • Paid on-the-job training with additional learning opportunities.
  • Growth and development opportunities, both personal and professional.
  • Personal days: 5 per year after 90 days of continuous full-time employment.
  • Pomeroy Stay Travel Program.
  • Food and Beverage Discounts at Pomeroy owned restaurants based on location. 
  • Recognition Program.
  • Engaging Work Environment.
  • Work Life Balance.
  • Community & Event Access.
  • Access to Golf Membership locally based on location. 

Key Focuses

  • Provides friendly, attentive, and professional service to all guests and responds effectively to guest concerns and complaints.
  • Maintains a clean, organized, and welcoming front desk, lobby, and guest entrance to ensure strong first impressions.
  • Welcomes and registers guests, answers phones, issues room keys, and manages high call volumes and multiple guest requests in a fast-paced environment.
  • Coordinates arrivals, departures, in-house activity, and VIP amenities while communicating effectively with other departments.
  • Books, modifies, and cancels guest reservations by phone, in person, or online using hotel reservation and POS systems.
  • Processes check-ins and check-outs, balances transactions, and accurately handles payments including room charges, cash, debit, credit, and checks.
  • Maintains knowledge of room types, rate plans, promotions, and hotel and community amenities to support guest inquiries.
  • Completes administrative tasks and required checklists independently while maintaining attention to detail and accuracy.
  • Adheres to safety procedures and promptly reports hazards or incidents to the supervisor on duty.
  • Demonstrates professionalism, integrity, and teamwork in alignment with Pomeroy Lodging's Core Values of Quality, Honesty, and Family.

Experience/Passions/Education

  • Post-Secondary education in hotel/hospitality management or events planning required
  • Minimum 1 year of experience in a Front Desk Position or similar guest service role in the hotel industry preferred
  • Opera PMS experience and knowledge of Lightspeed PMS is an asset
  • Technically Proficient

Hourly Pay Range

Starting at $18.00 to $22.00 per hour

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting up to 30 lbs. and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging
Pomeroy Lodging is Western Canada's leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

Employment Type: Full Time - Hourly

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