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Front Desk Reservation Agent Jobs (NOW HIRING)

Shore Lodge Whitetail LLC

Reservation Agent

Mccall, ID · On-site

$15.75 - $19.75/hr

Job Type Full-time Description RESERVATION AGENT SUMMARY: The Reservationist holds responsibility ... Previous Front Desk, Reservations and Guest Service Experience at a AAA, 3/4 star/diamond property

StepStone Hospitality

Front Desk Agent

Tampa, FL · On-site

$13.50 - $17/hr

As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly ... Make reservation, transportation, or entertainment reservations for guest. * Deposit guest ...

Commonwealth Hotels

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

The Aloft Knoxville West is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk ... Familiarity with using computers and software systems, especially reservation or property ...

Commonwealth Hotels

Front Desk Agent

Beavercreek, OH · On-site

$13.25 - $16.75/hr

The Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows you to be ... Familiarity with using computers and software systems, especially reservation or property ...

Commonwealth Hotels

Front Desk Agent

Newport, KY · On-site

$13.50 - $17/hr

The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the ... Familiarity with using computers and software systems, especially reservation or property ...

Commonwealth Hotels

Front Desk Agent

Beavercreek, OH · On-site

$13.25 - $16.75/hr

The Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows you to be ... Familiarity with using computers and software systems, especially reservation or property ...

Commonwealth Hotels

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

The Aloft Knoxville West is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk ... Familiarity with using computers and software systems, especially reservation or property ...

StepStone Hospitality

Front Desk Agent

Tampa, FL · On-site

$13 - $16.50/hr

As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly ... Make reservation, transportation, or entertainment reservations for guest. * Deposit guest ...

Home2 Suites Brandon FL

Front Desk Agent

Tampa, FL · On-site

$13 - $16.50/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at ... Proficiency with computer systems and software, such as Microsoft Office and reservation management ...

StepStone Hospitality Inc.

Front Desk Agent

Tampa, FL · On-site

$13.50 - $17/hr

As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly ... Make reservation, transportation, or entertainment reservations for guest. * Deposit guest ...

SSH Tampa LLC

Front Desk Agent

Tampa, FL

$13.50 - $17/hr

As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly ... Make reservation, transportation, or entertainment reservations for guest. * Deposit guest ...

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Front Desk Reservation Agent information

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How much do front desk reservation agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for front desk reservation agent in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is a front desk reservation agent?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What is the difference between a reservation agent and a front desk reservation agent?

A reservation agent typically works in a call center or booking office, handling reservations remotely via phone, email, or online systems. A front desk reservation agent works directly at the property's front desk, assisting walk-in guests and managing reservations in person, often requiring customer service skills and familiarity with property management software.

What are the key skills and qualifications needed to thrive as a front desk reservation agent?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a front desk reservation agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.

How to become a front desk reservation agent?

To become a front desk reservation agent, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Experience with reservation systems or booking software is beneficial, and some employers may require basic computer proficiency or a relevant certification. On-the-job training is common, and the role often requires flexible scheduling, including evenings and weekends.

What are the duties of a front desk reservation agent?

A front desk reservation agent is responsible for handling guest reservations, checking guests in and out, providing information about services and amenities, and managing phone and online inquiries. They use reservation systems and maintain accurate records to ensure smooth operations and guest satisfaction.
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Front Desk Reservation Agent jobs near you
Infographic showing various Front Desk Reservation Agent job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Reservation Agent

Shore Lodge Whitetail LLC

Mccall, ID • On-site

$15.75 - $19.75/hr

Full-time

Posted 9 days ago

Job description

Job Type
Full-time
Description
RESERVATION AGENT SUMMARY:
The Reservationist holds responsibility for conveying a positive and unforgettable lodging experience, they set and train the standards of our reservation program. Ensuring our guests are offered a high-quality personal experience to help them understand what Shore Lodge has to offer. Our successful Reservationist monitors and responds in detail to all reservations and guest requests. Our guests are greeted, catered to and informed of the various room options available, current activities, amenities and food and beverage options. This position coordinates with all departments within Shore Lodge and Whitetail Club including, Spa, outdoor activities, concierge's services, transportation, dining, night audit and security.
WHAT YOU GET TO DO:
  • Answer multiple phone lines and direct calls lodge-wide as necessary.
  • Process accurate reservations from incoming calls.
  • Register and check-in guests and respond to guest requests regarding resort orientation.
  • Interact with Sales Management team members regarding the processing of group business.
  • Monitor and maintain group room blocks, rooming lists, and group cutoff dates.
  • Accurately complete billings and communicate those charges at the end of the guest's stay.
  • Accommodate special requests whenever possible and facilitate amenity requests.
  • Complete and maintain accurate daily reporting.
  • Monitor and enter on-line booking and cancellations
  • Add enhancements/amenities to guests' stay, book slips, golf tee times, etc.
  • Maintain accurate and complete local information regarding the McCall area, hotel, amenities, directions, etc.
  • Work in a constantly changing work environment and manage stress levels while dealing with customers.
  • Utilize multiple computer software programs simultaneously to process guest stays and schedule activities.
  • Comply with unit cash handling, credit, and check cashing policies and procedures.
  • Assist dissatisfied guests in both understanding the origin of their discontent and also in the mediation of an acceptable solution.
  • Perform other duties and responsibilities as assigned.

Requirements
WHAT YOU NEED TO BE SUCCESSFUL:
  • 1+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in like property
  • High School Diploma or equivalent education
  • Ability to work varied hours including swing, AM/PM shifts, weekends, and holidays
  • Experienced in Microsoft applications, Outlook, internet navigation etc...
  • Ability to multi-task while maintaining a high degree of organization and detail orientation
  • Proven prior superior customer service skills
  • Excellent phone communication skills
  • Ability to communicate effectively with and receive information from guests and associates
  • Previous Front Desk, Reservations and Guest Service Experience at a AAA, 3/4 star/diamond property
  • Lodging software experience

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