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Front Desk Reservation Agent Jobs in Wisconsin (NOW HIRING)

Atira Hotels

Front Desk Agent

Milwaukee, WI · On-site

$16 - $17/hr

Front Desk Agent Join the Atira Hotels Family and Build a Legacy of Hospitality! Work Location ... Reservation Management: * Receive and process reservations via phone, fax, and mail. * Enter ...

White Lodging

Front Desk Agent

Milwaukee, WI · On-site

$14 - $17.75/hr

We are seeking a Front Desk Agent who is motivated by achieving goals, maintaining high performance ... In this role, you will help ensure efficient front desk operations, accurate reservation management ...

STEALTH MANAGEMENT GROUP LLC

Front Desk

Green Bay, WI · On-site

$16 - $17/hr

We are seeking a friendly, energetic, and detail-oriented Front Desk Agent to join our hospitality ... Basic computer skills and the ability to learn hotel reservation and property management systems.

Brookfield Ventures LLC

Front Desk Agent

Brookfield, WI · On-site

$17 - $19/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...

Home2 Suites Green Bay

Front Desk

Green Bay, WI · On-site

$16.50/hr

Front Desk Agent: PERFECT OPPORTUNITY FOR CUSTOMER SERVICE INDIVIDUALS OR THOSE LOOKING FOR A GREAT SOURCE OF SUPPLEMENTAL INCOME WITH TRAVEL REWARDS! *Tuition Reimbursement for college students ...

Marcus Corporation

Front Desk Agent

Milwaukee, WI · On-site

$17/hr

Front Desk Agent Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so ...

The Abbey Resort

Front Desk Supervisor

Fontana, WI · On-site

$17/hr

The Front Desk Supervisor is a fully trained and reliable front desk agent with the responsibility ... of reservation status by taking a detailed arrival report. • Completes departure reports and ...

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Front Desk Reservation Agent information

What is a front desk reservation agent?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What are the key skills and qualifications needed to thrive as a front desk reservation agent?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a front desk reservation agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How to become a front desk reservation agent?

To become a front desk reservation agent, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Experience with reservation systems or booking software is often preferred, and some employers may require basic computer proficiency or relevant certifications. On-the-job training is common, and the role usually involves working flexible hours, including evenings and weekends.

What are the duties of a front desk reservation agent?

A front desk reservation agent is responsible for handling guest reservations, checking in and out guests, managing phone and online inquiries, and maintaining reservation records. They provide customer service, use reservation software, and ensure smooth operations at the front desk. Strong communication skills and attention to detail are essential for this role.

What is the difference between a reservation agent and a front desk reservation agent?

A reservation agent typically works in a call center or booking office, handling reservations via phone, email, or online systems, and may serve multiple properties or companies. A front desk reservation agent works directly at the property's front desk, managing guest reservations in person, over the phone, or through booking software, often providing customer service on-site. Both roles require strong communication skills and familiarity with reservation systems, but the front desk role emphasizes direct guest interaction and on-site presence.

What are popular job titles related to Front Desk Reservation Agent jobs in Wisconsin?

For Front Desk Reservation Agent jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Front Desk Reservation Agent jobs in Wisconsin look for?

The top searched job categories for Front Desk Reservation Agent jobs in Wisconsin are:

What cities in Wisconsin are hiring for Front Desk Reservation Agent jobs?

Cities in Wisconsin with the most Front Desk Reservation Agent job openings:

Front Desk Reservation Agent jobs near you
Infographic showing various Front Desk Reservation Agent job openings in Wisconsin as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Front Desk Agent (1st Shift)

Mt. Olympus Water & Theme Park

Wisconsin Dells, WI • On-site

$13.25 - $16.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Front Desk/Reservations
Mt. Olympus Resort in Wisconsin Dells is hiring for Front Desk Agent!
This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to guest inquiries, service issues and other general questions or concerns as appropriate.
We are looking for full-time, part-time, or seasonal employees to join the team!
Schedule: 1st Shift, 7:00am - 3:00pm or 8:00am - 4:00pm**
**Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs.
Duties and Responsibilities:
  • Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager.
  • Assuring friendly, courteous and accurate check-in and check-out of room guests.
  • Answering the PBX professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
  • Competent knowledge of the property, local attractions, and current activities.
  • Promote friendly, courteous, superior customer service.
  • Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
  • Will be responsible for handling cash, credit and sales transactions.
  • Keep the front desk area and own station neat, tidy, and clean.
  • Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
  • Listen to guests and anticipate needs or concerns before a problem arises
  • Understand safety and security procedures
  • Responsible for monitoring of room availability, maintenance, and housekeeping issues and communicating those to housekeeping in a timely and efficient manner.

Front Desk/Reservation Requirements:
  • High School Diploma/G.E.D Equivalent Required
  • Must be at least 18 years old to apply
  • Must always bring a smile to work.
  • Must be able to maintain and present a professional appearance at all times. Mt. Olympus's grooming and personal hygiene requirement is to wear the proper issued clean uniform and name badge.
  • A professional attitude is required at all times, handle pressure with poise and finesse.
  • Must be honest and dedicated.
  • Must be able to maintain confidentiality and be trustworthy.
  • Exceptional oral and written communication.
  • Must possess excellent time management skills and be on time for work.
  • Must be a team player and able to provide superior customer service.
  • Must be able to work weekends and Holiday

What We Offer:
  • On Demand Pay- Get Paid the Same Day you Work!
  • Fun and Exciting Work Environment!
  • FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
  • Full Time, Part Time and Seasonal Positions
  • Employee discounts on hotel rooms, retail and food
  • Company-wide outings
  • Full Time Employees are Eligible for Benefits:
    • Health Insurance, Dental Insurance, Vision, FSA Health & FSA Dependent Care after 60 Days of Employment
    • 401K and Paid Time Off after 1 Year of Employment
For more information about our property, visit our website: https://www.mtolympuspark.com/

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