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Front Desk Agent Jobs in Wisconsin (NOW HIRING)

Crescent Services

Front Desk Agent - Full Time

Brookfield, WI · On-site

$13.25 - $16.75/hr

Our Front Desk team makes our hotel feel like home. As a Front Desk Agent, your contribution helps ensure guests have an enjoyable and comfortable stay. What will I be doing? You would be responsible ...

Marcus Corporation

Front Desk Agent

Milwaukee, WI · On-site

$17/hr

Front Desk Agent Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so ...

Home2 Suites Green Bay

Front Desk

Green Bay, WI · On-site

$16.50/hr

Front Desk Agent: PERFECT OPPORTUNITY FOR CUSTOMER SERVICE INDIVIDUALS OR THOSE LOOKING FOR A GREAT SOURCE OF SUPPLEMENTAL INCOME WITH TRAVEL REWARDS! *Tuition Reimbursement for college students ...

Home2 Suites Green Bay

Front Desk

Green Bay, WI · On-site

$13.75 - $17.50/hr

Front Desk Agent: PERFECT OPPORTUNITY FOR CUSTOMER SERVICE INDIVIDUALS OR THOSE LOOKING FOR A GREAT SOURCE OF SUPPLEMENTAL INCOME WITH TRAVEL REWARDS! *Tuition Reimbursement for college students ...

THE MADISON CONCOURSE HOTEL

Front Desk Agent

Madison, WI · On-site

$17/hr

Front Desk Agent Our Front Desk Agents are responsible for registering incoming guests, fielding incoming calls, assisting with reservations and ensuring guests are comfortable in the hotel. Previous ...

Brookfield Ventures LLC

Hotel Front Desk

Brookfield, WI · On-site

$16 - $18/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...

Brookfield Ventures LLC

Hotel Front Desk

Brookfield, WI · On-site

$13.25 - $16.75/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...

Brookfield Ventures LLC

Front Desk Agent

Brookfield, WI · On-site

$16 - $18/hr

Paid time off Front Desk Agent - Holiday Inn Brookfield, WI Benefits / Perks * Flexible Scheduling * Career Advancement Opportunities within IHG-branded hotels * Competitive Compensation * Supportive ...

RB Hospitality LLC

Hotel Front Desk Agent

Neenah, WI · On-site

$14.75 - $18.50/hr

Front Desk Agent We are seeking a highly motivated and professional Front Desk Agent to join our team at the Best Western Premier Bridgewood Resort Hotel in Neenah, WI. As a Front Desk Agent at ...

Brookfield Ventures LLC

Front Desk Agent

Brookfield, WI · On-site

$13.25 - $16.75/hr

Employee discounts Flexible schedule Opportunity for advancement Training & development Paid time off Front Desk Agent - Holiday Inn Brookfield, WI Benefits / Perks Flexible Scheduling Career ...

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All JobsFront Desk Agent JobsFront Desk Agent Jobs in Wisconsin

Front Desk Agent information

See Wisconsin salary details

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$15

$21

How much do front desk agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for front desk agent in Wisconsin is $15.81, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.45 per hour, depending on experience, location, and employer.

What does a front desk agent do?

A Front Desk Agent is responsible for greeting guests, checking them in and out of hotels or facilities, handling reservations, and providing information about the property and local area. They manage phone calls, respond to guest requests, and resolve any issues during a guest’s stay. Their role is crucial in creating a positive first impression and ensuring a smooth, pleasant experience for all guests.

What is the difference between Front Desk Agent vs Receptionist?

AspectFront Desk AgentReceptionist
CredentialsHigh school diploma; hospitality/customer service experienceHigh school diploma; administrative skills
Work EnvironmentHotels, resorts, hospitality settingsOffices, clinics, corporate environments
Employer & IndustryHotels, hospitality industryVarious industries including healthcare, corporate
Primary ResponsibilitiesCheck-ins/outs, guest inquiries, reservationsAnswer phones, greet visitors, administrative tasks

While both roles involve front-facing customer service, a Front Desk Agent primarily works in hospitality settings managing guest services, reservations, and check-ins. A Receptionist typically handles administrative duties in office environments, greeting visitors and managing communications. The roles share customer service skills but differ in industry focus and specific responsibilities.

What are some common challenges front desk agents face during peak hours, and how can they effectively manage them?

During peak check-in and check-out periods, Front Desk Agents often handle high volumes of guests, manage multiple requests simultaneously, and resolve unexpected issues such as overbookings or special accommodations. Effective time management, clear communication, and a calm, professional demeanor are essential in these situations. Many agents rely on prioritizing urgent tasks, utilizing hospitality software efficiently, and collaborating closely with housekeeping and management teams to ensure smooth operations and guest satisfaction.

What is a front desk agent?

Front desk agents staff the front desk of a hotel and are often the first people to greet incoming guests. They register new guests and process final bills when guests check out of a room. Depending on the size of the hotel, the front desk agent may also be responsible for answering phone calls, making room reservations, carrying guest bags to rooms, and answering complaints. Since this is a job in the hospitality industry, people in this position may work nights, weekends, and holidays.

What front desk agent jobs pay the most?

Front desk agent positions in luxury hotels, corporate offices, or high-end resorts tend to offer higher pay due to the level of service required and the environment. Salaries can also increase with experience, certifications, and additional responsibilities such as supervisory roles or multilingual skills.

What are the key skills and qualifications needed to thrive as a front desk agent, and why are they important?

To thrive as a Front Desk Agent, you need strong customer service skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro, and proficiency in using multi-line phone systems, are typically required. Excellent communication, problem-solving abilities, and a welcoming attitude help you stand out in this role. These skills ensure smooth guest experiences, efficient operations, and positive brand representation in hospitality settings.
More about Front Desk Agent jobs
What are the most commonly searched types of Front Desk Agent jobs in Wisconsin? The most popular types of Front Desk Agent jobs in Wisconsin are:
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What job categories do people searching Front Desk Agent jobs in Wisconsin look for? The top searched job categories for Front Desk Agent jobs in Wisconsin are:
What are popular job titles related to Front Desk Agent jobs in WI? For Front Desk Agent jobs in WI, the most frequently searched job titles are:
Front Desk Agent jobs near you
Infographic showing various Front Desk Agent job openings in Wisconsin as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,888 per year, or $15.8 per hour.

Front Desk Agent

Residence Inn Milwaukee Brookfield

Brookfield, WI • On-site

$13.25 - $16.75/hr

Other

Posted 5 days ago

Residence Inn by Marriott rating

5.5

Company rating: 5.5 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

74th of 108 rated hotels

Job description

Front Desk Agent

For some, traveling and being away is fun; however, many travelers miss being home. Our Front Desk team makes our hotel feel like home. As a Front Desk Agent, your contribution helps ensure guests have an enjoyable and comfortable stay.

What will I be doing?

You would be responsible for taking care of our guest during their stay. You are the main hub of communication between our guest and all departments. You will play a key role in the hotel's continuing effort to deliver outstanding customer service and financial profitability.

Qualifications:

  • Preferred: 1 years: Hotel Front Desk
  • Preferred: 1 years: Fosse

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Residence Inn by Marriott employees say

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