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Reservations Agent Jobs in Wisconsin (NOW HIRING)

Peachtree Group

Guest Service Agent

Milwaukee, WI · On-site

$14.75 - $18.75/hr

Guest Service Agent The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a ...

Atira Hotels

Front Desk Agent

Milwaukee, WI · On-site

$16 - $17/hr

Front Desk Agent Join the Atira Hotels Family and Build a Legacy of Hospitality! Work Location ... Enter reservations into the computer system and provide additional information. * Verify pricing ...

Brookfield Ventures LLC

Front Desk Agent

Brookfield, WI · On-site

$17 - $19/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

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Reservations Agent information

See Wisconsin salary details

$11

$17

$22

How much do reservations agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for reservations agent in Wisconsin is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

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Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Wisconsin as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $36,624 per year, or $17.6 per hour.

Reservations/Customer Service

Wisconsin Dells, WI • On-site

Chula Vista Resort
Traveler Accommodation • 501 - 1,000 employees
Learn more about Chula Vista Resortexternal

$14.75 - $18.50/hr

Other

Re-posted 12 days ago

Job description

Reservations/Customer Service

Chula Vista Resort - Wisconsin Dells, WI 53965

Position Type Full Time

Reservations

Open availability required. Empowered to create that first personal positive impression to guests when first calling Chula Vista Resort; giving the guests the most accurate, friendly, and highest level of guest satisfaction. Reservation Agent will fulfill the related goals and objectives of the resort while displaying hospitality and professionalism at all times taking pride in representing Chula Vista Resort.

Essential job functions:

  • Take all reservations in accordance with the standard operating procedures and policies. Stating and explaining clear and concise information with regards to room styles, rates, hours, seasonal activities, packages, and with answering any other inquiries the guest may have.
  • Demonstrate a working knowledge when answering phones, selling only the services which we offer, and providing a true picture of what the guest should expect from our property.
  • Create the highest guest satisfaction possible by having a clean, organized, well stocked work area. Perform and complete other assigned duties.
  • Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.
  • Display a calm and attentive approach in solving problems and handling difficult situations, collecting information and sincerely helping to resolve them.
  • Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.
Qualifications

Education required- High school diploma

Experience required- no experience necessary- will train the right candidate. Preferred- 1 to 2 years experience in a call center/guest service environment.

Skills, knowledge, abilities: The ability to work with other people effectively and with other staff positions is important. Must be trainable and take instruction to learn position. Have a good attitude toward job as well as guests. Computer and organizational skills are required and strong communication skills are a must. Must always be polite with the best guest interest in mind.

Physical requirements:

*Must be able to lift 20 lbs. Body positions- Sitting, standing for extended periods of time. Body senses- Have full use of eyes and ears, full power of speech. Body movements- Walking, turning head and torso, bending arms, wrists, and fingers.

Mental requirements:

Mathematics- Must be able to do routine math calculations.

Language- Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with guests, vendors, and company staff.

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