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Reservations Agent Jobs in Wisconsin (NOW HIRING)

RB Hospitality

Hotel Front Desk Agent

Neenah, WI · On-site

$16 - $18/hr

As a Front Desk Agent at Bridgewood Resort Hotel, you'll be the first point of contact for guests ... Process payments, manage reservations, and balance cash and credit reports. * Address and resolve ...

RB Hospitality

Hotel Front Desk Agent

Neenah, WI · On-site

$16 - $18/hr

As a Front Desk Agent at Bridgewood Resort Hotel, you'll be the first point of contact for guests ... Process payments, manage reservations, and balance cash and credit reports. * Address and resolve ...

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All JobsReservations Agent JobsReservations Agent Jobs in Wisconsin

Reservations Agent information

See Wisconsin salary details

$11

$17

$22

How much do reservations agent jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for reservations agent in Wisconsin is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a Reservations Agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What does a Reservation Agent do?

A Reservation Agent handles booking and managing reservations for clients, often in hospitality, travel, or event industries. They use reservation systems or software to input customer details, confirm bookings, and provide information about services or availability. Strong communication skills and attention to detail are essential for this role.

How do I become a Reservation Agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality or call center environments can be beneficial, and familiarity with reservation systems like Sabre or Amadeus is often preferred. Some employers may require certification or training in specific booking software.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median annual salary of around $30,000 to $40,000, with entry-level positions starting lower and experienced agents earning more. Compensation can vary based on location, experience, and the industry they work in, such as hospitality or travel services.

What jobs pay $500,000 a year in the US?

Reservations agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most reservation-related positions offer moderate compensation without reaching that level of income.

What are some common challenges Reservations Agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What Is a Reservations Agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs
What are the most commonly searched types of Reservations Agent jobs in Wisconsin? The most popular types of Reservations Agent jobs in Wisconsin are:
What are popular job titles related to Reservations Agent jobs in Wisconsin? For Reservations Agent jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Reservations Agent jobs in Wisconsin look for? The top searched job categories for Reservations Agent jobs in Wisconsin are:
What cities in Wisconsin are hiring for Reservations Agent jobs? Cities in Wisconsin with the most Reservations Agent job openings:
What are popular job titles related to Reservations Agent jobs in WI? For Reservations Agent jobs in WI, the most frequently searched job titles are:
Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Wisconsin as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $36,624 per year, or $17.6 per hour.
Reservations/Customer Service

Reservations/Customer Service

Chula Vista Resort

Wisconsin Dells, WI

$14.75 - $18.50/hr

Full-time

Posted 25 days ago

Job description

Open Availability Required

Empowered to create that first personal positive impression to guests when first calling Chula Vista Resort; giving the guests the most accurate, friendly, and highest level of guest satisfaction. Reservation Agent will fulfill the related goals and objectives of the resort while displaying hospitality and professionalism at all times taking pride in representing Chula Vista Resort.

Essential Job Functions:

• Take all reservations in accordance with the standard operating procedures and policies. Stating and explaining clear and concise information with regards to room styles, rates, hours, seasonal activities, packages, and with answering any other inquiries the guest may have.

• Demonstrate a working knowledge when answering phones, selling only the services which we offer, and providing a true picture of what the guest should expect from our property.

• Create the highest guest satisfaction possible by having a clean, organized, well stocked work area. Perform and complete other assigned duties.

• Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.

• Display a calm and attentive approach in solving problems and handling difficult situations, collecting information and sincerely helping to resolve them.

• Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.

Education
Required- High School Diploma

Experience
Required- no experience necessary- will train the right candidate
Preferred- 1 to 2 years experience in a call center/guest service environment.

Skills, Knowledge, Abilities:
The ability to work with other people effectively and with other staff positions is important. Must be trainable and take instruction to learn position. Have a good attitude toward job as well as guests. Computer and organizational skills are required and strong communication skills are a must. Must always be polite with the best guest interest in mind.

Physical Requirements:

*Must be able to lift 20 lbs.
Body Positions-
Sitting, standing for extended periods of time.
Body Senses-
Have full use of eyes and ears, full power of speech.
Body Movements-
Walking, turning head and torso, bending arms, wrists, and fingers.

Mental Requirements:

Mathematics-

Must be able to do routine math calculations.

Language-
Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with guests, vendors, and company staff.

Apply