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Reservations Agent Jobs in Wisconsin (NOW HIRING)

Brookfield Ventures LLC

Front Desk Agent

Brookfield, WI · On-site

$13.25 - $16.75/hr

  • PTO

... Agent - Holiday Inn Brookfield, WI Benefits / Perks Flexible Scheduling Career Advancement ... Make and modify reservations while ensuring accuracy and adherence to brand procedures. Coordinate ...

Unifi

Airport Customer Service Agent - MSN

Madison, WI · On-site

$15.50 - $21/hr

Airport Customer Service Agent Unifi Aviation, LLC is seeking individuals to join our growing team ... This includes boarding, baggage service, reservations and resolving related complaints and problems.

Brookfield Ventures LLC

Front Desk Agent

Brookfield, WI · On-site

$16 - $18/hr

  • PTO

Paid time off Front Desk Agent - Holiday Inn Brookfield, WI Benefits / Perks * Flexible Scheduling ... Make and modify reservations while ensuring accuracy and adherence to brand procedures.

U-Haul

Reservation Manager

Green Bay, WI · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Rental Agent

Madison, WI · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Rental Agent

Wauwatosa, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Rental Agent

Milwaukee, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Rental Agent

Wauwatosa, WI

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Rental Agent

Milwaukee, WI · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

Brookfield Ventures LLC

Hotel Front Desk

Brookfield, WI · On-site

$13.25 - $16.75/hr

  • PTO

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... reservations and answer questions via phone, email, and in-person Build rapport with guests and ...

Unifi

Airport Customer Service Agent - ATW

Appleton, WI · On-site

$14.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Airport Customer Service Agent - ATW Unifi Aviation, LLC is seeking individuals to join our growing ... This includes boarding, baggage service, reservations and resolving related complaints and problems.

Brookfield Ventures LLC

Hotel Front Desk

Brookfield, WI · On-site

$16 - $18/hr

  • PTO

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

The Madison Concourse Hotel

Front Desk Agent

Madison, WI · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage reservations and room assignments, ensuring accuracy and efficiency * Handle guest inquiries ... Previous experience as a front desk agent or in a customer service role is preferred, but not ...

ROI Hospitality Development

Front Desk Lead

Rhinelander, WI · On-site

$15.75 - $20.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide ...

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All JobsReservations Agent JobsReservations Agent Jobs in Wisconsin

Reservations Agent information

See Wisconsin salary details

$11

$17

$22

How much do reservations agent jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for reservations agent in Wisconsin is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Wisconsin?

The most popular types of Reservations Agent jobs in Wisconsin are:

What are popular job titles related to Reservations Agent jobs in Wisconsin?

For Reservations Agent jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Reservations Agent jobs in Wisconsin look for?

The top searched job categories for Reservations Agent jobs in Wisconsin are:

What cities in Wisconsin are hiring for Reservations Agent jobs?

Cities in Wisconsin with the most Reservations Agent job openings:

What are popular job titles related to Reservations Agent jobs in WI?

For Reservations Agent jobs in WI, the most frequently searched job titles are:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Wisconsin as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,624 per year, or $17.6 per hour.

Front Desk Agent

Potawatomi Bingo and Casino

Milwaukee, WI • On-site

$15.44/hr

Other

Re-posted 13 days ago

Job description

Front Desk Agent

Starting at $15.44 per hour | Second Shift

In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our hotel guests are happy with their stay? As the Front Desk Agent, you will provide an exceptional guest experience by making sure guests are able to check in and out of their rooms in an expedient and efficient manner. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

  1. Perform guest check in and check out. Monitor room availability, and register and make room assignments for hotel guests. Issue keys to guests.
  2. Acknowledge and greet guests with a smile to establish rapport and increased guest confidence and satisfaction.
  3. Create and maintain guest reservations, changes to existing reservations, and guest accounts using hotel computer systems.
  4. Handle payment transactions accurately and timely. Post charges to guest accounts and make adjustments and corrections as necessary. Prepare and present statements for guests. Ensure proper procedures are followed for handling of financial transactions.
  5. Attend to guest needs or special requests in a courteous and prompt manner. Handle guest communications, inquiries, complaints, and concerns and take corrective action with the goal of producing a positive interaction and experience for all hotel guests, referring difficult situations to supervisor or manager as needed.
  6. Act as a resource to guests and team members by maintaining thorough knowledge of the facility, special events, promotions, and other amenities.
  7. Ensure hotel entrance, public areas, and front desk are safe, clean, and attractive.
  8. Perform job duties in full compliance with departmental internal controls, policies, procedures, and regulations.
  9. Perform other duties as assigned.

Job Qualifications

  1. High school diploma or equivalent and previous hotel operations or guest service experience required.
  2. Office skills must include the ability to use standard office equipment and basic knowledge of Microsoft Office.
  3. The ability to maintain discretion in handling confidential information.
  4. The ability to interact with customers and team members in a professional manner.
  5. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
  6. While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member may be required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 60 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate. When on the casino floor, the noise level increases. The facility is not smoke free.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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