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Reservations Agent Jobs in Madison, WI (NOW HIRING)

The Edgewater Hotel

Reservations Agent

Madison, WI · On-site

$16 - $20.25/hr

What We Accomplish Together A Reservations Agent is responsible for providing quality service to our guests with efficient handling of both transient and group travel accommodations. You will apply ...

The Edgewater Hotel

Reservations Agent

Madison, WI · On-site

$16.25 - $20.25/hr

What We Accomplish Together A Reservations Agent is responsible for providing quality service to our guests with efficient handling of both transient and group travel accommodations. You will apply ...

THE MADISON CONCOURSE HOTEL

Front Desk Agent

Madison, WI · On-site

$17/hr

Front Desk Agent Our Front Desk Agents are responsible for registering incoming guests, fielding ... Manage reservations and room assignments, ensuring accuracy and efficiency * Handle guest inquiries ...

U-Haul

Reservation Manager

Madison, WI · On-site

$15/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager

Madison, WI · On-site

$15/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

Unifi

Airport Customer Service Agent - MSN

Madison, WI · On-site

$15.50 - $21/hr

Airport Customer Service Agent Unifi Aviation, LLC is seeking individuals to join our growing team ... This includes boarding, baggage service, reservations and resolving related complaints and problems.

U-Haul

Rental Agent

Madison, WI · On-site

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

Unifi

Airport Customer Service Agent - MSN (PT)

Madison, WI · On-site

$15.50 - $21/hr

Airport Customer Service Agent - MSN (PT) Unifi has decades of experience in the aviation services ... This includes boarding, baggage service, reservations and resolving related complaints and problems.

IHG Hotels & Resorts

Night Audit - Part-Time

Sauk City, WI · On-site

$14 - $18.75/hr

... Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. The night auditor's responsibilities include registering guests, managing reservations, and ...

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All JobsReservations Agent JobsReservations Agent Jobs in Madison, WI

Reservations Agent information

See Madison, WI salary details

$11

$17

$22

How much do reservations agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for reservations agent in Madison, WI is $17.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Madison, WI?

The most popular types of Reservations Agent jobs in Madison, WI are:

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For Reservations Agent jobs in Madison, WI, the most frequently searched job titles are:

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The top searched job categories for Reservations Agent jobs in Madison, WI are:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Madison, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $36,561 per year, or $17.6 per hour.

Reservations Agent

The Edgewater Hotel

Madison, WI • On-site

$16 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

What We Accomplish Together
A Reservations Agent is responsible for providing quality service to our guests with efficient handling of both transient and group travel accommodations. You will apply your strategic and organizational skills to effectively manage all guest and administrative requests in an efficient and professional manner. You will work with many different departments to ensure guest bookings arrivals, guest service calls, and departures are seamless for our guests as they enjoy our luxury property. The Edgewater demands the highest quality of customer service and the reservations agent position is where you hard work ethic and exceptional customer service skills are appreciated and recognized.
What We Have
  • Flexible scheduling including days, nights and weekends.
  • A comprehensive benefit package including Medical, Dental and Vision coverage as well as Paid Time Off, 401K contribution matching and voluntary life insurance.
  • Discounts to our 3 onsite restaurants.
  • Discounts to our onsite Spa's services and retail as well as discounted stays at affiliated hotels.
  • Discounted onsite parking for full-time team members, discounted off-site parking for part-time team members, or a supplied Madison Metro bus pass.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
What You Have
  • Previous guest service experience. Experience within a hospitality role is a plus.
  • Ability to display a high level of integrity and professionalism at all times in dealing with guests and employees.
  • Ability to multi-task, prioritize responsibilities, and handle other special projects as needed.
  • A caring, positive attitude with a genuine interest in ensuring our customers have memorable experiences.
  • Collaborates well with others and recognizes the importance of being part of a team.
  • The ability to assist other departments in the Rooms Division, including the Front Desk and Guest Services teams.
  • Ability to effectively deal with guest and employee concerns in a positive and effective manner by listening to the concern, demonstrating empathy, and providing positive and proactive solutions.
  • Ability to access, read and accurately input information using a moderately complex computer system.
  • Excellent customer service skills with a detail-oriented mind.
  • A calm demeanor in a high pressure and stressful environment with the ability to respond properly in any hotel emergency or safety situation.
  • Ability to sit and work in confined spaces for long periods of time.
  • A flexible schedule to accommodate our weekend and holiday availability.

Working Conditions
This position operates in a professional office environment. The role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position requires weekend work.
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear fluently in English. This position is very active and is frequently required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms, occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

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