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Reservations Agent Jobs in Wisconsin (NOW HIRING)

Peachtree Hospitality Management

Guest Service Agent

Milwaukee, WI

$14.75 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly ...

Peachtree Hospitality Management

Guest Service Agent

Milwaukee, WI · On-site

$14.75 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly ...

Peachtree Hospitality Management

Guest Service Agent

Milwaukee, WI · On-site

$14.75 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly ...

RB Hospitality

Hotel Front Desk Agent

Neenah, WI · On-site

$16 - $20/hr

  • Retirement

  • PTO

As a Front Desk Agent at Bridgewood Resort Hotel, you'll be the first point of contact for guests ... Process payments, manage reservations, and balance cash and credit reports. * Address and resolve ...

Legacy Hotel

Guest Service Agent (Front Desk)

Green Bay, WI · On-site

$13.75 - $17.50/hr

Legacy Hotel Guest Service Agent (Front Desk) Day & Night Shift Available Legacy Hotel is a locally ... Taking and cancelling guest reservations accurately * Processing guest sales and room charges and ...

THE MADISON CONCOURSE HOTEL

Front Desk Agent

Madison, WI · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Front Desk Agent Our Front Desk Agents are responsible for registering incoming guests, fielding ... Manage reservations and room assignments, ensuring accuracy and efficiency * Handle guest inquiries ...

HB Travels

Online Cruise Booking Agent

Milwaukee, WI · On-site

About the job Online Cruise Booking Agent About Us: We are a travel services company dedicated to ... In this role, you will assist clients with selecting cruise itineraries, handling reservations, and ...

U-Haul

Reservation Manager

Madison, WI · On-site

$15/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

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All JobsReservations Agent JobsReservations Agent Jobs in Wisconsin

Reservations Agent information

See Wisconsin salary details

$11

$17

$22

How much do reservations agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for reservations agent in Wisconsin is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Wisconsin?

The most popular types of Reservations Agent jobs in Wisconsin are:

What are popular job titles related to Reservations Agent jobs in Wisconsin?

For Reservations Agent jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Reservations Agent jobs in Wisconsin look for?

The top searched job categories for Reservations Agent jobs in Wisconsin are:

What cities in Wisconsin are hiring for Reservations Agent jobs?

Cities in Wisconsin with the most Reservations Agent job openings:

What are popular job titles related to Reservations Agent jobs in WI?

For Reservations Agent jobs in WI, the most frequently searched job titles are:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Wisconsin as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,624 per year, or $17.6 per hour.

Front Desk Representative(2nd and/or 3rd shift)

Country Inn & Suites Fort Atkinson

Fort Atkinson, WI • On-site

$13 - $15/hr

Part-time

Posted 8 days ago

Job description

REPORTS TO:
General Manager
DRESS CODE:
Uniform provided
PHYSICAL:
Requires the ability to lift 20 pounds.
NARRATIVE:
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
RESPONSIBILITIES:
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

SKILLS:
  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Customer service attitude
  • Excellent communication and organizational skills

Apply