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Front Desk Reservation Agent Jobs (NOW HIRING)

Commonwealth Hotels

Front Desk Agent

Gulfport, MS

$14.25 - $18/hr

The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the ... Familiarity with using computers and software systems, especially reservation or property ...

Home2 Suites

Front Desk Agent

Columbus, GA · On-site

$12.75 - $16/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at ... Proficiency with computer systems and software, such as Microsoft Office and reservation management ...

Courtyard by Marriott

Front Desk Agent

Auburn, AL · On-site

$12 - $15.25/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at ... Proficiency with computer systems and software, such as Microsoft Office and reservation management ...

Commonwealth Hotels

Front Desk Agent

Gulfport, MS · On-site

$14.25 - $18/hr

The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the ... Familiarity with using computers and software systems, especially reservation or property ...

Commonwealth Hotels

Front Desk Agent

Gulfport, MS · On-site

$14.25 - $18/hr

The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the ... Familiarity with using computers and software systems, especially reservation or property ...

Home2 Suites Brandon FL

Front Desk Agent

Tampa, FL · On-site

$13 - $16.50/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at ... Proficiency with computer systems and software, such as Microsoft Office and reservation management ...

Bavarian Inn

Front Desk Clerk/Reservations

Frankenmuth, MI · On-site

$13.25 - $16.50/hr

Must possess ability to find solutions to problems that occur during Front Desk & Reservation operations. Have the ability or effectiveness in selling and presenting persuasively. Upselling must be ...

Primo Investments LLC

Front Desk Agent

Rock Hill, SC · On-site

$12 - $15.25/hr

This position is responsible for conducting all nightly audit-related duties while answering the phones and using the hotel's front desk reservation and computer systems for checking guests in and ...

Clean Tec Outsourcing LLC

Front Desk Agent

Miami, FL

$13.75 - $17.25/hr

The Front Desk Agent is responsible for welcoming guests, processing check-ins and check-outs ... Basic computer knowledge and experience with reservation systems preferred. * Availability to work ...

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Front Desk Reservation Agent information

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How much do front desk reservation agent jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for front desk reservation agent in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are Front Desk Reservation Agents?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What are the key skills and qualifications needed to thrive as a Front Desk Reservation Agent, and why are they important?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a Front Desk Reservation Agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.
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Front Desk Reservation Agent jobs near you
Front Desk Agent

Front Desk Agent

Commonwealth Hotels

Gulfport, MS

$14.25 - $18/hr

Full-time

Posted 7 days ago

Key responsibilities

  • Assist guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.

  • Handle room reservations, cancellations, and modifications accurately while maintaining up-to-date records.

  • Respond promptly and professionally to guest inquiries, complaints, and special requests.

Job description

Join Residence Inn by Marriott, Gulfport Biloxi, Mississippi!
Residence Inn Gulfport Biloxi, Mississippi, is seeking a Full-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent.
About Us:
Are you ready to join an award-winning team in a vibrant coastal location? At Residence Inn Gulfport-Biloxi, we are just 4 miles from the stunning Gulfport beaches and conveniently located next to Gulfport-Biloxi International Airport. Our team of service-minded associates is the heart of our hotel, creating exceptional experiences for our guests every day. In 2023, our dedication to excellence earned us the prestigious Marriott Gold Circle Award. If you are passionate about hospitality and looking to grow your career with a supportive and accomplished team, Residence Inn Gulfport-Biloxi is the place for you.
Why This Role?
Working as a Full Time Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent at the Residence Inn Gulfport Biloxi Airport offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What’s In It for You?
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more
Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We Are Looking for in a Full Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent include:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
  • Knowledge of upselling techniques or prior sales experience is beneficial, as many hotels encourage promoting upgrades or additional services.
  • Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
  • A high school diploma
  • Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts
Applicants should have the flexibility to work weekends amp; holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.marriott.com/en-us/hotels/gptri-residence-inn-gulfport-biloxi-airport/overview/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Gulfport, Biloxi, Mississippi. Apply today!

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