ZipRecruiter

Log In

1

Front Desk Reservation Agent Jobs (NOW HIRING)

Ocean Place

Reservation Agent-Seasonal

Long Branch, NJ · On-site

$15.92 - $17/hr

Non-Exempt JOB SUMMARY The Reservations Agent is responsible for handling incoming reservation ... Light mobility to access office equipment and assist at the front desk if needed. General ...

Bavarian Inn

Front Desk Clerk/Reservations

Frankenmuth, MI

$13.25 - $16.50/hr

Must possess ability to find solutions to problems that occur during Front Desk & Reservation operations. Have the ability or effectiveness in selling and presenting persuasively. Upselling must be ...

Courtyard by Marriott

Front Desk Agent

Auburn, AL

$12 - $15.25/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at ... Proficiency with computer systems and software, such as Microsoft Office and reservation management ...

Home2 Suites

Front Desk Agent

Columbus, GA

$12.75 - $16/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at ... Proficiency with computer systems and software, such as Microsoft Office and reservation management ...

E.M.A. Hospitality

Front Desk Clerk

Itasca, IL · On-site

$13.75 - $16.75/hr

The Front Desk Clerk will be responsible for providing exceptional guest service, handling check ... Reservation Management: - Assist guests with making reservations, modifications, and cancellations ...

E.M.A. Hospitality

Front Desk Clerk - Part Time

Milwaukee, WI · On-site

$13.75 - $17/hr

The Front Desk Clerk will be responsible for providing exceptional guest service, handling check ... Reservation Management: - Assist guests with making reservations, modifications, and cancellations ...

Home2 Suites Brandon FL

Front Desk Agent

Tampa, FL

$13 - $16.50/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at ... Proficiency with computer systems and software, such as Microsoft Office and reservation management ...

Quality Inn Calera

Be Seen First

Front Desk Agent

Calera, AL · On-site

$15 - $17/hr

The Front Desk Agent plays a crucial role in ensuring a seamless and welcoming experience for ... Handle reservation management and updates * Provide excellent customer service and assist with ...

next page

Showing results 1-20

All JobsFront Desk Reservation Agent Jobs

Front Desk Reservation Agent information

See salary details

$9

$15

$20

How much do front desk reservation agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for front desk reservation agent in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are Front Desk Reservation Agents?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What are the key skills and qualifications needed to thrive as a Front Desk Reservation Agent, and why are they important?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a Front Desk Reservation Agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.
More about Front Desk Reservation Agent jobs
What cities are hiring for Front Desk Reservation Agent jobs? Cities with the most Front Desk Reservation Agent job openings:
What states have the most Front Desk Reservation Agent jobs? States with the most job openings for Front Desk Reservation Agent jobs include:
What job categories do people searching Front Desk Reservation Agent jobs look for? The top searched job categories for Front Desk Reservation Agent jobs are:
Front Desk Reservation Agent jobs near you
Infographic showing various Front Desk Reservation Agent job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 97% Full Time, 1% Part Time, and 1% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Reservation Agent-Seasonal

Ocean Place

Long Branch, NJ • On-site

$15.92 - $17/hr

Other

Posted 5 days ago

Job description

Reservations Agent
JOB DESCRIPTION
DEPARTMENT: Reservations
REPORTS TO: Reservations Manager
STATUS: Non-Exempt
JOB SUMMARY
The Reservations Agent is responsible for handling incoming reservation requests and ensuring accurate booking details for guests. This role involves answering calls, responding to emails, entering reservation information into the system, and assisting guests with questions about room types, rates, and hotel services. The Reservations Agent plays a key role in creating a positive first impression and supporting the hotel's occupancy and revenue goals.
QUALIFICATION STANDARDS
Education & Experience:

  • High School diploma or equivalent required.
  • Previous customer service or hospitality experience preferred.
  • Basic computer skills and ability to learn reservation systems.
  • Strong communication skills and pleasant telephone etiquette.

Physical Requirements:
  • Ability to sit for extended periods while using a computer and phone.
  • Light mobility to access office equipment and assist at the front desk if needed.

General Requirements
  • Friendly, courteous, and guestoriented demeanor.
  • Strong communication skills to effectively interact with guests and team members.
  • Must maintain a neat, professional appearance at all times.
  • Responsible, reliable, and able to perform duties with minimal supervision.

DUTIES & FUNCTIONS
Fundamental Requirements:
  • Answer incoming calls and emails promptly and professionally, ensuring a friendly and helpful tone at all times.
  • Accurately enter reservation details into the property management system, including guest names, dates, room types, and special requests.
  • Assist guests with questions about rates, availability, and hotel amenities, providing clear and accurate information.
  • Process changes and cancellations efficiently, ensuring updated records and notifying relevant departments when necessary.
  • Handle special requests and VIP reservations, communicating details to housekeeping, front desk, and other departments.
  • Maintain updated knowledge of hotel promotions, packages, and policies to provide accurate information and upsell when appropriate.
  • Verify payment details and secure deposits according to hotel policy.
  • Monitor room inventory and availability, ensuring accurate allocation of rooms and avoiding overbooking.
  • Communicate effectively with Sales and Front Office teams regarding group bookings, rooming lists, and pre-registration details.
  • Assist with daily reports and forecasts, such as occupancy and availability summaries.
  • Follow all brand and company standards for reservation handling, including confidentiality and data protection.
  • Support front desk operations during peak periods, such as check-in/check-out assistance.
  • Participate in training sessions and team meetings to stay updated on procedures and promotions.
  • Provide exceptional customer service, resolving guest inquiries or escalating issues to supervisors when necessary.
  • Perform other duties as assigned by management to support overall hotel operations.

In accordance with New Jersey State Legislature (New Jersey Legislature Bill S2310 Sca (1R)) which requires private employers with ten (10) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays $15.92 - $17.00/hr dependent on experience.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply