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Front Desk Reservation Agent Jobs (NOW HIRING)

Commonwealth Hotels

Front Desk Agent

Carrollton, OH · On-site

$11 - $14/hr

The Candlewood Suites by IHG Carrollton is seeking a Hotel Front Desk Clerk, Hotel Front Desk Agent ... Familiarity with using computers and software systems, especially reservation or property ...

Shore Lodge Whitetail LLC

Reservation Agent

Mccall, ID · On-site

$15.75 - $19.75/hr

RESERVATION AGENT SUMMARY: The Reservationist holds responsibility for conveying a positive and ... Previous Front Desk, Reservations and Guest Service Experience at a AAA, 3/4 star/diamond property

Commonwealth Hotels

Front Desk Agent

Carrollton, OH · On-site

$11 - $14/hr

The Candlewood Suites by IHG Carrollton is seeking a Hotel Front Desk Clerk, Hotel Front Desk Agent ... Familiarity with using computers and software systems, especially reservation or property ...

Commonwealth Hotels

Front Desk Agent

O Fallon, MO · On-site

$13.25 - $16.75/hr

Louis O'Fallon is seeking a Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office ... Familiarity with using computers and software systems, especially reservation or property ...

Commonwealth Hotels

Front Desk Agent

Newport, KY · On-site

$14 - $17.50/hr

The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the ... Familiarity with using computers and software systems, especially reservation or property ...

Commonwealth Hotels

Front Desk Agent

Carrollton, OH

$11 - $14/hr

The Candlewood Suites by IHG Carrollton is seeking a Hotel Front Desk Clerk, Hotel Front Desk Agent ... Familiarity with using computers and software systems, especially reservation or property ...

Courtyard by Marriott

Front Desk Agent

Auburn, AL · On-site

$12 - $15.25/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at ... Proficiency with computer systems and software, such as Microsoft Office and reservation management ...

Doubletree By Hilton

Front Desk Agent

Kinsey, AL · On-site

$13 - $16.25/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at ... Proficiency with computer systems and software, such as Microsoft Office and reservation management ...

Commonwealth Hotels

Front Desk Agent

Newport, KY · On-site

$14 - $17.50/hr

The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the ... Familiarity with using computers and software systems, especially reservation or property ...

Commonwealth Hotels

Front Desk Agent

O Fallon, MO · On-site

$13.25 - $16.75/hr

Louis O'Fallon is seeking a Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office ... Familiarity with using computers and software systems, especially reservation or property ...

Commonwealth Hotels

Front Desk Agent

O Fallon, MO · On-site

$13.25 - $16.75/hr

Louis O'Fallon is seeking a Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office ... Familiarity with using computers and software systems, especially reservation or property ...

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Front Desk Reservation Agent information

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How much do front desk reservation agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for front desk reservation agent in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is a front desk reservation agent?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What is the difference between a reservation agent and a front desk reservation agent?

A reservation agent typically works in a call center or booking office, handling reservations remotely via phone, email, or online systems. A front desk reservation agent works directly at the property's front desk, assisting walk-in guests and managing reservations in person, often requiring customer service skills and familiarity with property management software.

What are the key skills and qualifications needed to thrive as a front desk reservation agent?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a front desk reservation agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.

How to become a front desk reservation agent?

To become a front desk reservation agent, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Experience with reservation systems or booking software is beneficial, and some employers may require basic computer proficiency or a relevant certification. On-the-job training is common, and the role often requires flexible scheduling, including evenings and weekends.

What are the duties of a front desk reservation agent?

A front desk reservation agent is responsible for handling guest reservations, checking guests in and out, providing information about services and amenities, and managing phone and online inquiries. They use reservation systems and maintain accurate records to ensure smooth operations and guest satisfaction.
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Front Desk Reservation Agent jobs near you
Infographic showing various Front Desk Reservation Agent job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Front Desk Agent

Holiday Inn Boston Cambridge Area

Somerville, MA • On-site

$19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Front Desk Agent

Join the team at Holiday Inn Boston Cambridge Area as a Front Desk Agent in Somerville, MA. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming and comfortable stay. Your friendly demeanor and attention to detail will help create memorable experiences that keep our guests coming back.

Responsibilities
  • Greet and welcome guests upon arrival and departure in a professional and courteous manner.
  • Assist guests with check-in and check-out procedures efficiently and accurately.
  • Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction.
  • Manage reservations, cancellations, and room assignments using the hotel's reservation system.
  • Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
  • Process payments and handle billing transactions securely and accurately.
  • Maintain cleanliness and organization of the front desk area.
  • Promote hotel services, amenities, and local attractions for guests.
Requirements
  • Minimum of (1) year experience in guest service or hospitality preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving skills and a positive attitude.
  • Proficiency with computers and reservation software is a plus.
  • Availability to work mornings, afternoons and evenings, weekends, and holidays.
Benefits
  • Competitive hourly wage of $19.00 paid bi-weekly.
  • Opportunities for career growth and advancement within the company.
  • Employee discounts on hotel stays and amenities.
  • Supportive and inclusive team environment.
  • Medical, Dental and Vision insurance
  • Optional supplemental insurances
  • 401(k) retirement plan
  • Vacation and personal time
  • Free employee parking

The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville, MA. We take pride in delivering outstanding hospitality to both business and leisure travelers. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere.

We are an Equal Opportunity Employer.

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