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Guest Experience Manager Jobs in Indiana (NOW HIRING)

NexDine

Guest Experience Supervisor

Goshen, IN · On-site

$16 - $18/hr

Guest Experience Supervisor NEXDINE Hospitality's family of brands provides dining, hospitality ... We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE ...

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All JobsGuest Experience JobsGuest Experience Manager JobsGuest Experience Manager Jobs in Indiana

Guest Experience Manager information

See Indiana salary details

$12

$18

$27

How much do guest experience manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for guest experience manager in Indiana is $18.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $18.75 per hour, depending on experience, location, and employer.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

More about Guest Experience Manager jobs

What are the most commonly searched types of Guest Experience jobs in Indiana?

The most popular types of Guest Experience jobs in Indiana are:

What are popular job titles related to Guest Experience Manager jobs in Indiana?

For Guest Experience Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Guest Experience Manager jobs in Indiana look for?

The top searched job categories for Guest Experience Manager jobs in Indiana are:

What cities in Indiana are hiring for Guest Experience Manager jobs?

Cities in Indiana with the most Guest Experience Manager job openings:

Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $38,601 per year, or $18.6 per hour.

Guest Experience Manager

Indianapolis, IN • On-site

Pins Mechanical Co
Traveler Accommodation • 51 - 200 employees
Learn more about Pins Mechanical Coexternal

$60K/yr

Full-time

Posted 9 days ago

Job description

POSITION OVERVIEW:

Pins Mechanical Co. is a social gathering destination where old-school entertainment meets great food and drinks. From duckpin bowling to pinball and shuffleboard, we bring people together for fun, memorable experiences.

We are seeking a hands-on Hospitality Manager to oversee the guest experience on the floor and manage daily service operations. Reporting directly to the AGM, you will be the first point of leadership for the floor team, ensuring staff are performing at their best and guests are enjoying a safe, fun, and high-energy environment.

RESPONSIBILITIES:

Floor & Guest Operations

  • Lead the service team during shifts, ensuring smooth floor operations and high-quality guest experiences.
  • Maintain a welcoming, energetic atmosphere for all guests.
  • Monitor and manage service, event flow, and guest satisfaction throughout the shift.
  • Handle guest complaints, inquiries, and special requests promptly and professionally.

Staff Supervision & Development

  • Supervise bartenders, servers, barbacks, and other floor staff during shifts.
  • Provide on-the-spot coaching, feedback, and support to ensure team performance meets Pins standards.
  • Assist in training new floor staff and onboarding team members.
  • Communicate goals, expectations, and daily priorities to staff.
  • Execute company onboarding and training programs for bartenders, servers, barbacks, and support staff.

Operational Responsibilities

  • Ensure proper execution of opening, closing, and shift procedures.
  • Support accurate POS use, cash handling, and reporting by floor staff.
  • Maintain cleanliness, organization, and compliance with operational standards.
  • Assist with inventory tracking and replenishment as needed for the floor team.

Compliance & Safety

  • Enforce health, safety, and security standards, including responsible alcohol service and hygienic food handling.
  • Ensure staff follow all safety and operational protocols on the floor.

Collaboration

  • Partner with the AGM and other department managers (bar, beverage, facilities) to ensure seamless operations.
  • Provide feedback and observations to the AGM to support team development and operational improvements.
SKILLS & QUALIFICATIONS:
  • 1-3 years of leadership or supervisory experience in high-volume hospitality, bar, or restaurant operations.
  • Strong guest service skills with the ability to maintain a high-energy, welcoming environment.
  • Hands-on, proactive leadership style with the ability to coach and motivate staff in real time.
  • Excellent communication, problem-solving, and organizational skills.
  • Familiarity with POS systems, cash handling, and floor management best practices.

Founded on the idea of creating a social gathering place that connects people through a un-traditional/playful experience.

Education:no requirementsEmployment Type: FULL_TIME

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