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Guest Experience Manager Jobs in Indiana (NOW HIRING)

NexDine

Guest Experience Ambassador-14

Fort Wayne, IN · On-site

$13.50/hr

We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Position: Guest Experience Ambassador Location: Fort ...

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Guest Experience Manager information

See Indiana salary details

$12

$18

$27

How much do guest experience manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for guest experience manager in Indiana is $18.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
More about Guest Experience Manager jobs
What are the most commonly searched types of Guest Experience jobs in Indiana? The most popular types of Guest Experience jobs in Indiana are:
What are popular job titles related to Guest Experience Manager jobs in Indiana? For Guest Experience Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Guest Experience Manager jobs in Indiana look for? The top searched job categories for Guest Experience Manager jobs in Indiana are:
What cities in Indiana are hiring for Guest Experience Manager jobs? Cities in Indiana with the most Guest Experience Manager job openings:
Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,601 per year, or $18.6 per hour.

Guest Experience Ambassador

NEXDINE Hospitality

Indianapolis, IN • On-site

$15 - $17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Who We Are:
NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.
Job Details
Position: Guest Experience Ambassador
Location: Indianapolis, IN
Schedule: Flex
Hours: Part Time/Full Time
Hourly Pay Rate: $15.00 -$17.00/hr
Pay Frequency: Weekly - Direct Deposit
What We Offer You:
  • Generous Compensation & Benefits Package
  • Health, Dental & Vision Insurance
  • Company-Paid Life Insurance
  • 401(k) Savings Plan
  • Paid Time Off: Vacation, Holiday, Sick Time
  • Employee Assistance Program (EAP)
  • Career Growth Opportunities
  • Various Employee Perks and Rewards
Guest Experience Ambassador Job Summary:
The Sever/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.
Essential Functions and Key Tasks:
  • Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
  • Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
  • Engages with residents toobtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
  • Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
  • Assist with set-up/breakdown of all scheduled meal periods.
  • Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
  • Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
  • May wash pots, pans, dishes, utensils, or other cooking equipment.
  • May assist in supporting culinary staff at numerous stations as directed.
  • Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
  • May perform other duties and responsibilities as assigned.

Work Environment:
The Guest Experience Ambassador operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The team member is frequently exposed to heat, steam, fire and noise.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Required Education and Experience:
• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience

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