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Guest Experience Jobs (NOW HIRING)

Marriott

Guest Experience Specialist

Arlington, TX · On-site

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ...

Dash In

Guest Experience Supervisor

Waldorf, MD

$18 - $20/hr

Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division ...

Dash In

Guest Experience Supervisor

Waldorf, MD

$18 - $20/hr

Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division ...

Dash In

Guest Experience Supervisor

Waldorf, MD · On-site

$18 - $20/hr

Description Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22/hr

Description Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is ...

NAYA New York

Guest Experience Manager

Manhattan, NY

$80K - $90K/yr

The Guest Experience Manager is responsible for leading NAYA's day-to-day guest support operations across all channels, including digital, in-store, and post-visit feedback. This role goes beyond ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $21/hr

Description Guest Experience Supervisor Location: Dash In - La Plata, MD Status: Full-time Pay Rate: $18.00 - $21.00 per hour (+$1.00/hr. overnight) Join the Dash In Team as a Front of House Guest ...

Dash In

Guest Experience Supervisor

La Plata, MD

$18 - $21/hr

Guest Experience Supervisor Location: Dash In - La Plata, MD Status: Full-time Pay Rate: $18.00 - $21.00 per hour (+$1.00/hr. overnight) Join the Dash In Team as a Front of House Guest Experience ...

Marriott

Guest Experience Specialist

College Park, GA · On-site

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ...

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How much do guest experience jobs pay per hour?

As of May 30, 2026, the average hourly pay for guest experience in the United States is $13.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $15.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Guest Experience roles, and why are they important?

To thrive in Guest Experience, you need a solid understanding of customer service principles, problem-solving abilities, and often a background in hospitality or retail. Familiarity with customer relationship management (CRM) software, point-of-sale systems, and feedback tools is typically required. Outstanding communication, patience, and emotional intelligence enable individuals to exceed guest expectations and resolve issues gracefully. These skills ensure positive guest interactions, foster loyalty, and help maintain a strong brand reputation.

What are some common challenges faced by Guest Experience professionals and how can they be managed?

Guest Experience professionals often encounter challenges such as handling difficult guests, managing high expectations, and adapting to rapidly changing situations. Success in this role requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Proactively communicating with guests, collaborating closely with team members, and staying informed about company policies can help address issues efficiently. Additionally, continuous training and feedback are essential for personal growth and maintaining high service standards.

What is a Guest Experience job?

A Guest Experience job focuses on ensuring that customers or visitors have a positive and memorable interaction with a company, venue, or service. People in these roles often greet guests, respond to questions or concerns, and strive to exceed guest expectations. They work in various industries such as hospitality, retail, tourism, and entertainment. The primary goal is to provide exceptional service that encourages repeat visits and positive reviews.

What is a guest experience worker?

A guest experience worker is responsible for ensuring guests have a positive experience by providing excellent customer service, addressing needs, and resolving issues. They often work in hospitality, retail, or entertainment settings, utilizing communication and problem-solving skills to enhance guest satisfaction.

What is the difference between Guest Experience vs Customer Service Representative?

AspectGuest ExperienceCustomer Service Representative
Primary FocusEnhancing overall guest satisfaction and experienceHandling customer inquiries and resolving issues
Work EnvironmentHotels, resorts, entertainment venuesCall centers, retail, service industries
Required SkillsCommunication, hospitality, problem-solvingCommunication, patience, problem-solving
GoalsImprove guest loyalty and experience qualityResolve customer issues efficiently

Guest Experience roles focus on creating memorable experiences and improving overall guest satisfaction in hospitality settings. Customer Service Representatives primarily handle inquiries and resolve issues to ensure customer satisfaction. While both roles require strong communication skills, Guest Experience positions emphasize hospitality and experience enhancement, whereas Customer Service roles focus on issue resolution and support.

More about Guest Experience jobs
What cities are hiring for Guest Experience jobs? Cities with the most Guest Experience job openings:
What are the most commonly searched types of Guest Experience jobs? The most popular types of Guest Experience jobs are:
What states have the most Guest Experience jobs? States with the most job openings for Guest Experience jobs include:
What job categories do people searching Guest Experience jobs look for? The top searched job categories for Guest Experience jobs are:
Guest Experience jobs near you

Guest Experience Captain

Grube DBA Buffalo Wild Wings

Lima, OH • On-site

Other

Posted 26 days ago

Job description

If you enjoy working in a fun, high-energy environment with a growing company where the game is always on, we invite you to bring your enthusiasm and passion to Buffalo Wild Wings!


Come join a team that is all about sports, great food, family, friends and then experience.
Guest Experience Captain: As a Guest Experience Captain your main focus is to create an authentic and unique experience for each Guest that will build loyalty and help continue to deliver the ultimate social experience for sports fans. You will do this by enhancing the game day experience through; supporting sports fans, providing Guest with the latest technology, showcasing food and beverages, and creating connections both inside the restaurant and in the community.
Our Captains are:
The host of the party!
Excited about meeting new people and getting to know our guests
Motivated self-starters
Team players
Full of positive energy!
Advancement opportunities
Flexible schedules


JOB PURPOSE: Facilitates and guides the Guest through their unique experience at Buffalo Wild Wings. Creates a personal connection with Guests and servers as a brand ambassador for the brand. GEC introduces and communicates the Food, Beverage, and Game On elements to create a customized and Ultimate Social Experience for Sports Fans; sole focus is on the Guest Experience and Every Day is Game Day atmosphere.
JOB FUNCTIONS / REPONSIBILITIES

  • The GEC position is a part-time position, averaging 29 hours or less a week. If after a 12 month look back period you average 30 or more hours per week you will be eligible to participate in company medical benefits. Company expectations of hours for a full-time position is a 36 to 40 hour work week.
  • Engages with Guest throughout their BWW experience. Determines the Guest’s needs, interest, and why they chose BWW, then interacts appropriately to deliver customized Guest experience.
  • Showcase technology, food and beverage menu (including mass sampling and sauce/seasonings sampling), events, programs/promotions, and determine Guest interest in sports.
  • Captain engages and makes a personal connection/interaction between Guests and BWW team including transitioning the Guest to or from the Server or Bartender. Captain constantly communicates with the FOH Team Members to ensure a seamless experience for the Guest.
  • Follows-up with Guests throughout their experience to ensure experience expectations are met
  • Facilitates and communicates sports for the day and upcoming events
  • Manages audio visual equipment experience and atmosphere
  • Evaluates opportunities to introduce Guests to current programs such as BWWs loyalty program, EWRF, Blazin’ Challenge, and other available programs
  • Showcases and executes the three Guest Engagement Plays to the Guests: the Food and Beverage Experience, the AV and Technology Experience and Community Connectedness
  • Facilitates Eat Wings Raise Funds, Home Team Advantage, business to business, community events, and other community relationship building activities as assigned by Restaurant Leadership
  • Completes assigned Guest Experience strategies/programs and plans as set forth by Franchised Restaurant Leadership
  • Executes Captain Engagement Zone expectations
  • Communicate local Guest Experience activities to Franchised Restaurant Leadership
  • Submits weekly marketing objectives (Local Restaurant Marketing)and recap results to Franchised Restaurant Leadership
  • Current and future event planning and management as assigned by Franchised Restaurant Leadership
  • Communicate and coordinate goals and activities with other FOH positions, to ensure awareness of position goals
  • Maintains a favorable working relationship with all other Team Members in an effort to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness
  • Other duties as assigned by management

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