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Hostelling International Jobs (NOW HIRING)

Hostelling International USA

Guest Services Lead

Boston, MA · On-site

$19.85 - $20.23/hr

Hostelling International USA is looking for a Guest Services Lead to join our energetic team at the Boston hostel! In this key role, you'll oversee front desk operations, support the Guest Services ...

Hostelling International USA

Limpieza de Hotel

Boston, MA · On-site

$18 - $18.85/hr

Personal de Limpieza (Tiempo Completo) - HI USA Boston Hostel ¿Disfrutas crear espacios limpios y acogedores y ser parte de una comunidad global? Únete a Hostelling International USA en nuestro ...

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Hostelling International information

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$18.5K

$69.3K

$156K

How much do hostelling international jobs pay per year?

As of Aug 15, 2026, the average yearly pay for hostelling international in the United States is $69,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $87,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by staff working at Hostelling International hostels, and how can they be addressed?

Staff at Hostelling International hostels often encounter challenges such as managing diverse guest expectations, handling high occupancy during peak seasons, and maintaining a welcoming atmosphere for travelers from various cultures. Effective communication, adaptability, and strong conflict resolution skills are essential for addressing these situations. Hostelling International typically provides training and encourages teamwork, so staff can support each other and ensure consistent guest satisfaction in a dynamic environment.

What is Hostelling International?

Hostelling International (HI) is a global network of nonprofit youth hostel associations. They provide safe, affordable, and sociable accommodation options for travelers, especially young people, in over 80 countries. HI aims to promote cultural exchange, environmental sustainability, and international understanding through travel and shared experiences. Hostels affiliated with HI often follow quality and safety standards, ensuring a positive experience for guests. Members can also access discounts and special offers when staying at HI hostels.

What are the key skills and qualifications needed to thrive as a hostel manager at Hostelling International?

To thrive as a Hostel Manager at Hostelling International, you need strong organizational skills, hospitality experience, and often a background in tourism or business management. Familiarity with property management systems, booking platforms, and basic accounting software is typically required. Excellent interpersonal skills, cultural sensitivity, and the ability to handle conflicts diplomatically help create a positive guest experience. These skills and qualities are crucial for ensuring smooth operations, guest satisfaction, and the overall success of the hostel.
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Cities with the most Hostelling International job openings:

What states have the most Hostelling International jobs?

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What job categories do people searching Hostelling International jobs look for?

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Hostelling International jobs near you
Infographic showing various Hostelling International job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $69,258 per year, or $33.3 per hour.

Guest Services Associate | Full Time | PM & Overnight Shifts

Hostelling International USA

Manhattan, NY • On-site

$18.85/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Join Our Team as a Guest Service Associate at HI USA New York City Hostel!  

   

Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant NYC hostel, located in the Upper West Side. We are currently accepting applications for full time Guest Service Associates who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy.

Position Details:  

   

Pay: $18.85 per hour 

Shifts: Flexibility to work a variety of PM & Overnight shifts

Type: Full-time, benefit-eligible  

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).  

   

Perks:  

   

- Free stays at other HI USA hostels (subject to availability)  

- Discounts on hundreds of brands  

- On-the-job training  

- Opportunities for growth within HI USA  

- Friendly and inclusive work environment  

   

Responsibilities:  

   

- Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity

- Handle individual and group reservations via telephone, email, or online

- Conduct hostel tours and gather guest feedback

- Follow procedures to ensure the security and safety of the hostel, guests, and staff

- Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals

- Perform various tasks including laundry, cleaning, bookkeeping, and food preparation

- Provide information on HI memberships, the hostel, and local area to guests

- Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”

- Positively represent HI USA to guests, callers, and local officials

- Provide overnight, on-call assistance for emergencies

- Perform other duties as assigned by management

Skills/Qualifications:  

- High school diploma or GED

- Preferred: Customer service experience, hostelling experience, and the ability to speak a second language

- Excellent communication skills and ability to handle cash accurately

- Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies

- Ability to multi-task in a fast-paced environment and work independently or as part of a team

- Computer literacy (WINXP, MS Word, Excel, Outlook)

- Willingness to work evenings, weekends, and holidays as required

- Preferred: First aid and CPR certification (training can be provided)   

Physical Requirements:  

- Regularly required to sit, use hands and arms  

- Frequently required to stand, walk, talk, and hear  

- Occasionally required to climb or balance  

- Must be able to lift and move up to 50 pounds  

- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus  

- Noise level in the work environment is usually moderate  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 

We Make a Difference!  

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.

Want to see what a day in the life at HI USA looks like? Follow us on TikTok!