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Guest Experience Jobs (NOW HIRING)

Victra

Guest Experience Specialist

Durham, NC · On-site

As a Guest Experience Specialist, you will help Victra provide impeccable customer service. YOUR FOCUS (Job Duties and Responsibilities): • Respond to guest inquiries and posting over a variety of ...

Marriott

Guest Experience Specialist

Plantation, FL · On-site

$16/hr

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ...

Emerson College

Guest Experience Manager

Boston, MA

$19.50 - $22.25/hr

The Guest Experience department serves as the "front porch" to the Emerson College campus, acting as its primary public interface, and fostering engagement from visitors across the globe. The Manager ...

Marriott

Guest Experience Specialist

Santa Ana, CA

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ...

Marriott

Guest Experience Specialist

Homewood, AL

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ...

Marriott

Guest Experience Specialist

Houston, TX · On-site

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ...

New

Splash In

Guest Experience Supervisor

Indian Head, MD · On-site

$19.25 - $22/hr

Front Of House Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a ...

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Guest Experience information

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$5

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How much do guest experience jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for guest experience in the United States is $13.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $15.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in guest experience roles?

To thrive in Guest Experience, you need a solid understanding of customer service principles, problem-solving abilities, and often a background in hospitality or retail. Familiarity with customer relationship management (CRM) software, point-of-sale systems, and feedback tools is typically required. Outstanding communication, patience, and emotional intelligence enable individuals to exceed guest expectations and resolve issues gracefully. These skills ensure positive guest interactions, foster loyalty, and help maintain a strong brand reputation.

What are some common challenges faced by guest experience professionals and how can they be managed?

Guest Experience professionals often encounter challenges such as handling difficult guests, managing high expectations, and adapting to rapidly changing situations. Success in this role requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Proactively communicating with guests, collaborating closely with team members, and staying informed about company policies can help address issues efficiently. Additionally, continuous training and feedback are essential for personal growth and maintaining high service standards.

What is the difference between Guest Experience vs Customer Service Representative?

AspectGuest ExperienceCustomer Service Representative
Primary FocusEnhancing overall guest satisfaction and experienceHandling customer inquiries and resolving issues
Work EnvironmentHotels, resorts, entertainment venuesCall centers, retail, service industries
Required SkillsCommunication, hospitality, problem-solvingCommunication, patience, problem-solving
GoalsImprove guest loyalty and experience qualityResolve customer issues efficiently

Guest Experience roles focus on creating memorable experiences and improving overall guest satisfaction in hospitality settings. Customer Service Representatives primarily handle inquiries and resolve issues to ensure customer satisfaction. While both roles require strong communication skills, Guest Experience positions emphasize hospitality and experience enhancement, whereas Customer Service roles focus on issue resolution and support.

What is a guest experience expert job?

A guest experience expert is responsible for ensuring guests have a positive experience by providing excellent customer service, addressing concerns, and creating a welcoming environment. They often work in hospitality, retail, or entertainment settings and may use communication skills and problem-solving abilities to enhance guest satisfaction.
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Guest Experience jobs near you
Infographic showing various Guest Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $28,837 per year, or $13.9 per hour.

Guest Experience Captain

Grube DBA Buffalo Wild Wings

Morgantown, WV • On-site

Full-time, Part-time

Re-posted 19 days ago

Job description

If you enjoy working in a fun, high-energy environment with a growing company where the game is always on, we invite you to bring your enthusiasm and passion to Buffalo Wild Wings!


Come join a team that is all about sports, great food, family, friends and then experience.
Guest Experience Captain: As a Guest Experience Captain your main focus is to create an authentic and unique experience for each Guest that will build loyalty and help continue to deliver the ultimate social experience for sports fans. You will do this by enhancing the game day experience through; supporting sports fans, providing Guest with the latest technology, showcasing food and beverages, and creating connections both inside the restaurant and in the community.
Our Captains are:
The host of the party!
Excited about meeting new people and getting to know our guests
Motivated self-starters
Team players
Full of positive energy!
Advancement opportunities
Flexible schedules


JOB PURPOSE: Facilitates and guides the Guest through their unique experience at Buffalo Wild Wings. Creates a personal connection with Guests and servers as a brand ambassador for the brand. GEC introduces and communicates the Food, Beverage, and Game On elements to create a customized and Ultimate Social Experience for Sports Fans; sole focus is on the Guest Experience and Every Day is Game Day atmosphere.
JOB FUNCTIONS / REPONSIBILITIES

  • The GEC position is a part-time position, averaging 29 hours or less a week. If after a 12 month look back period you average 30 or more hours per week you will be eligible to participate in company medical benefits. Company expectations of hours for a full-time position is a 36 to 40 hour work week.
  • Engages with Guest throughout their BWW experience. Determines the Guest’s needs, interest, and why they chose BWW, then interacts appropriately to deliver customized Guest experience.
  • Showcase technology, food and beverage menu (including mass sampling and sauce/seasonings sampling), events, programs/promotions, and determine Guest interest in sports.
  • Captain engages and makes a personal connection/interaction between Guests and BWW team including transitioning the Guest to or from the Server or Bartender. Captain constantly communicates with the FOH Team Members to ensure a seamless experience for the Guest.
  • Follows-up with Guests throughout their experience to ensure experience expectations are met
  • Facilitates and communicates sports for the day and upcoming events
  • Manages audio visual equipment experience and atmosphere
  • Evaluates opportunities to introduce Guests to current programs such as BWWs loyalty program, EWRF, Blazin’ Challenge, and other available programs
  • Showcases and executes the three Guest Engagement Plays to the Guests: the Food and Beverage Experience, the AV and Technology Experience and Community Connectedness
  • Facilitates Eat Wings Raise Funds, Home Team Advantage, business to business, community events, and other community relationship building activities as assigned by Restaurant Leadership
  • Completes assigned Guest Experience strategies/programs and plans as set forth by Franchised Restaurant Leadership
  • Executes Captain Engagement Zone expectations
  • Communicate local Guest Experience activities to Franchised Restaurant Leadership
  • Submits weekly marketing objectives (Local Restaurant Marketing)and recap results to Franchised Restaurant Leadership
  • Current and future event planning and management as assigned by Franchised Restaurant Leadership
  • Communicate and coordinate goals and activities with other FOH positions, to ensure awareness of position goals
  • Maintains a favorable working relationship with all other Team Members in an effort to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness
  • Other duties as assigned by management

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