ZipRecruiter

Log In

1

Guest Experience Assistant Jobs (NOW HIRING)

Atlanta Hawks

Guest Experience Specialist

Atlanta, GA · On-site

... * Assist with conducting arena tours and support the recruiting, hiring, and training of part-time team members Requirements: * Three years or more of event or related professional experience ...

AEG

Guest Experience Specialist

Atlanta, GA · On-site

... * Assist with conducting arena tours and support the recruiting, hiring, and training of part-time team members Requirements: * Three years or more of event or related professional experience ...

Pins Mechanical Co

Guest Experience Manager

Dublin, OH · On-site

$17.50 - $19.75/hr

Maintain cleanliness, organization, and compliance with operational standards. * Assist with ... experience in high-volume hospitality, bar, or restaurant operations. * Strong guest service skills ...

Brightwild

Guest Experience Manager

Key West, FL · Remote

$17.75 - $20.25/hr

Description We are looking for a Guest Experience Manager to be an energetic and service-minded ... During evening hours and on weekends, as necessary, assist guests with remote check-in and ...

Highgate Hotels

Guest Experience Manager

Los Angeles, CA

$19.50 - $22/hr

The Guest Experience Manager will directly oversee the Valet and Transportation team and work ... Monitor payroll, overtime, scheduling efficiency, and staffing productivity * Assist with ...

Pins Mechanical Co

Guest Experience Manager

Columbus, OH · On-site

$60K - $70K/yr

Maintain cleanliness, organization, and compliance with operational standards. * Assist with ... experience in high-volume hospitality, bar, or restaurant operations. * Strong guest service skills ...

Flyover

Supervisor, Guest Experience

Las Vegas, NV · On-site

$24/hr

About the role As a Guest Experience Supervisor (GES), your goal is the fun, engaging, efficient ... Respond to ride malfunction and emergency situations in accordance with standards * Assist with ...

H star

Guest Experience Representative

Denver, CO

$19.29/hr

Guest Experience Representatives play an essential role in providing a safe, welcoming, and ... Representatives assist with ticket scanning, seating, directions, and Guest inquiries while ...

Brightwild

Guest Experience Manager

Key West, FL · On-site

$17.75 - $20.25/hr

We are looking for a Guest Experience Manager to be an energetic and service-minded individual who ... During evening hours and on weekends, as necessary, assist guests with remote check-in and ...

BOOKVI

Guest Experience Manager

Palm Springs, CA · Remote

$45K/yr

REMOTE | Guest Experience & Reservations Manager (Guesty PMS Power User Required) Must currently ... Assist with onboarding and setup of new properties • Identify inefficiencies and help create ...

next page

Showing results 1-20

All JobsGuest Experience JobsGuest Experience Assistant Jobs

Guest Experience Assistant information

See salary details

$12

$18

$25

How much do guest experience assistant jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for guest experience assistant in the United States is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

What is a Guest Experience Assistant?

A Guest Experience Assistant is a hospitality professional responsible for ensuring that visitors have a positive and memorable experience at a hotel, resort, event venue, or similar establishment. Their duties often include greeting guests, handling inquiries, providing information about services, resolving concerns, and sometimes assisting with check-ins or bookings. They act as the first point of contact and are key to creating a welcoming atmosphere. Guest Experience Assistants must possess excellent communication and problem-solving skills to anticipate and meet guests' needs. Their role is crucial in maintaining high customer satisfaction and loyalty.

What jobs pay $400 an hour?

Guest Experience Assistant roles typically do not pay $400 an hour; such high rates are usually associated with specialized professions like top-tier consultants, surgeons, or high-level executives. Most jobs in the hospitality or customer service sectors pay significantly less, and earning this rate generally requires extensive experience, advanced skills, or ownership of a business. High hourly rates are rare and often involve freelance consulting or executive-level positions.

What does a guest assistant do?

A guest experience assistant is responsible for welcoming and assisting guests, providing information, addressing concerns, and ensuring a positive experience. They often handle check-ins, answer questions, and support customer service efforts in hospitality or retail environments, requiring good communication and problem-solving skills.

What job makes 10,000 a month without a degree?

A Guest Experience Assistant typically does not earn $10,000 a month without a degree, as this role usually offers hourly wages or salaries below that level. High-paying jobs that can reach $10,000 monthly without a degree often include roles in sales, real estate, or entrepreneurship, which rely on skills, experience, and performance rather than formal education.

What jobs pay $700 a day?

Guest Experience Assistants typically do not earn $700 a day; such high daily pay is more common in specialized roles like freelance consultants, high-level sales professionals, or certain skilled trades with premium rates. These positions often require specific skills, certifications, or extensive experience and may involve flexible or irregular schedules.

What are some common challenges faced by Guest Experience Assistants, and how can they be managed effectively?

Guest Experience Assistants often encounter challenges such as handling high volumes of guest inquiries, quickly resolving complaints, and adapting to rapidly changing situations. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Building a thorough knowledge of company policies and services, as well as practicing empathy and active listening, can greatly help in providing outstanding support even during busy or stressful periods.

What are the key skills and qualifications needed to thrive as a Guest Experience Assistant, and why are they important?

To thrive as a Guest Experience Assistant, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, property management software, and point-of-sale (POS) systems is often required. Outstanding interpersonal communication, problem-solving abilities, and a positive attitude make someone stand out in this role. These skills ensure that guests have a seamless, enjoyable experience and promote positive feedback and repeat business.
What cities are hiring for Guest Experience Assistant jobs? Cities with the most Guest Experience Assistant job openings:
What are the most commonly searched types of Guest Experience jobs? The most popular types of Guest Experience jobs are:
What states have the most Guest Experience Assistant jobs? States with the most job openings for Guest Experience Assistant jobs include:
Guest Experience Assistant jobs near you
Guest Experience Specialist

Guest Experience Specialist

Atlanta Hawks

Atlanta, GA • On-site

Full-time

Posted 20 days ago

Job description

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we're looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.
Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you're committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you'd be shocked if guests weren't positively impacted by their interactions with you.
The Guest Experience Specialist plays a key role in delivering a world-class experience for every guest at State Farm Arena. This role supports the implementation of fan engagement initiatives, game and event day operations, and continuous service improvements. The ideal candidate brings energy, attention to detail, and a passion for creating memorable experiences for all fans and team members.
The Guest Experience Specialist will learn, understand, and exemplify the highest level of our S.M.I.L.E culture (Southern Hospitality, Make a Moment, Individuals Matter, Listen & Learn, Empowerment) as we collectively strive to create an amazing experience for our guests. S.M.I.L.E will also be significantly demonstrated in our collective efforts to train, develop, motivate, and inspire all Guest Experience part-time arena team members. The Guest Experience Specialist will report to the Senior Manager of Guest Experience.
Key Responsibilities:
Leadership of Guest Experience Operations (50%)
  • Oversee Guest Experience operations for Atlanta Hawks games and State Farm Arena events, driving strategic initiatives that enhance service quality, team performance, and overall guest satisfaction.

  • Serve as a cultural ambassador by living the SMILE values: Southern Hospitality, Make a Moment, Individuals Matter, Listen & Learn, and Empowerment. Inspire teams and elevate guest experiences through intentional leadership and authentic service.

  • Cultivate an inclusive and caring environment where employees feel valued and empowered to bring their full selves to work, driving excellence in performance and guest service

  • Support the Guest Experience Operation team with special projects, surveys, and process enhancements

  • Monitor and oversee the Guest Experience email inbox, ensuring timely responses

Rewards and Recognition (25%)
  • Champion employee recognition initiatives that foster inclusivity, strengthen team cohesion, and celebrate individual and team achievements.

  • Develop and implement a comprehensive rewards and recognition strategy aligned with organizational goals and values

  • Facilitate feedback channels to capture employee sentiment around recognition efforts

Training and Development (25%)
  • Analyzed guest service data to uncover trends and service gaps, designing targeted action plans and cross-functional training programs that enhanced team performance and elevated overall guest satisfaction.

  • Provide evaluations, continuous feedback, and coaching to part-time team members, prioritizing development and performance improvement. This individual will lead with a coaching-first approach, fostering growth and accountability, while also managing disciplinary actions when necessary to uphold team standards and operational excellence.

  • Serve as a key contributor to the SMILE and leadership training team, facilitating engaging and impactful sessions that support team member development and drive excellence in guest experience and operations

  • Assist with conducting arena tours and support the recruiting, hiring, and training of part-time team members

Requirements:
  • Three years or more of event or related professional experience managing part-time staff, preferably within the Sports and Entertainment Industry experience

  • Must have a flexible schedule, with the ability to work nights, weekends, and holidays as necessary

  • Proven experience leading and managing high-performing teams, including direct reports

  • Excellent written and verbal communication skills, as well as effective interpersonal skills

  • Ability to stand, sit, crouch, and bend throughout the course of daily activities

  • Must be detail-oriented and organized with an ability to multitask and adapt to change

  • Strong time management skills with a consistent track record of meeting deadlines in a fast-paced environment

  • Innovative leader with a talent for thinking big and working backward to translate vision into actionable strategies that drive meaningful results

  • Demonstrate expertise in Microsoft Office Suite, with the ability to create high-impact documents, analyze and visualize data, develop executive-level presentations, and manage communications efficiently

  • Visionary servant leader with a deep passion for empowering others and crafting exceptional guest experiences through empathy, innovation, and operational excellence

Preferred Qualifications:
  • Bachelor's degree is preferred; however, an equivalent combination of education and experience will also be given consideration

  • Excellent leadership and communication skills, with the ability to engage and influence stakeholders at all levels

  • Performance-driven leader with a relentless focus on achieving strategic goals, fostering a culture of excellence, and maintaining uncompromising service standards

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
If this opportunity looks exciting to you, please complete the application process. Go Hawks!

Apply