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Guest Experience Manager Jobs (NOW HIRING)

Continental Services

Guest Experience Manager

Indianapolis, IN · Hybrid

$17.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Guest Experience Manager is responsible for leading the strategy, execution, and continuous improvement of the guest experience across assigned territories. This role develops and implements ...

Brightwild

Guest Experience Manager

Key West, FL · On-site

$17.75 - $20.25/hr

We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic communication ...

Marriott

Guest Experience Manager

Wailea, HI · On-site

$19.50 - $22.25/hr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front ...

SH Hotels and Resorts

Guest Experience Manager

New York, NY · On-site

$75K - $85K/yr

We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great-natured service team. It's a role in which you'll be constantly interacting with guests, whether you ...

Brightwild

Guest Experience Manager

Key West, FL · Remote

$17.75 - $20.25/hr

Description We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic ...

Chick-fil-A

Guest Experience Manager

Palm Harbor, FL · On-site

$19 - $22/hr

As a Guest Experience Manager, you will play a key role in overseeing all guest-facing operations, driving exceptional customer experiences, and maintaining Chick-fil-A's reputation for genuine care ...

Better Talent

GUEST EXPERIENCE MANAGER

Kissimmee, FL · On-site

$52K - $55K/yr

As our Guest Experience Manager, your mission is to create unforgettable guest experiences that lead to 5-star reviews and lifetime memories for families that visit us from around the world. Working ...

Marriott

Guest Experience Manager

Honolulu, HI · On-site

$17.75 - $20.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front ...

Montage International

Guest Experience Manager

Bluffton, SC · On-site

$16.75 - $19/hr

Guest Experience Manager SUMMARY The Guest Experience Manager is responsible for the management and day-to-day operations of the Concierge department and overall Guest Experience at Montage Palmetto ...

Emerson College

Guest Experience Manager

Boston, MA · On-site

$19.50 - $22.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

The Manager, Guest Experience reports to the Senior Marketing Officer and directly manages all aspects of Front of House operation for all 6 of Emerson College's Office of the Arts Venues, which ...

LADD, Inc. (OH)

Guest Experience Manager

Mariemont, OH

$40K - $50K/yr

Guest Experience Manager Cindependent Cincinnati, Ohio Full-Time | Exempt Salary: $40,000-$50,000 About Cindependent Cindependent is Cincinnati's nonprofit home for independent film.Through the ...

European Wax Center

Guest Experience Manager

Sandusky, OH · On-site

$20/hr

  • PTO

EUROPEAN WAX CENTER Guest Experience Manager Lead from the floor. Grow into more. 911 Crossings Rd, Sandusky, OH 44870, USA · In-Person · Full-Time · Competitive Pay + Bonuses WHO WE ARE European ...

EOS Hospitality

Guest Experience Manager

Marathon, FL · On-site

$17.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Perform Manager-on-Duty (MOD) responsibilities as assigned. Qualifications * Minimum of 3-5 years of hotel or resort Front Office leadership experience. * Previous Concierge or guest experience ...

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Guest Experience Manager information

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How much do guest experience manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest experience manager in the United States is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.71 per hour, depending on experience, location, and employer.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

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Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,566 per year, or $19.5 per hour.

Guest Experience Manager

Continental Services

Indianapolis, IN • Hybrid

$17.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 hours ago

Job description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.
Our Core Values


Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. 

Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. 

Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.
The Guest Experience Manager is responsible for leading the strategy, execution, and continuous improvement of the guest experience across assigned territories. This role develops and implements service initiatives that align with Continental's mission and brand standards while leading field-based Guest Experience Specialists and hybrid/remote Customer Service Representatives. The Guest Experience Manager partners cross-functionally to enhance every touchpoint in the guest journey, analyzes feedback and performance metrics to drive continuous improvement, and ensures exceptional service experiences for guests and customers.
  • Guest Experience Leadership: Lead programs, site visits, launches, and engagement efforts that create consistent, guest-first experiences across assigned territories.
  • Team Management: Manage field-based Guest Experience Specialists and hybrid/remote Customer Service Representatives, including scheduling, coaching, coverage, training, workflow support, and accountability.
  • Service Standards & Resolution: Monitor feedback, tickets, service gaps, and escalations to resolve issues quickly and improve service delivery across attended, unattended, and hybrid environments.
  • Workflow & Coverage: Oversee daily workflow, territory assignments, and coverage for field-based and hybrid/remote team members, including those based outside the primary office location.
  • Cross-Functional Partnership: Partner with Account Management, Operations, IT, Sales, Marketing, and Product teams to align expectations, support rollouts, troubleshoot recurring issues, and improve the guest journey.
  • Reporting & Continuous Improvement: Use dashboards, CRM tools, KPI reporting, and service insights to identify trends, recommend improvements, and communicate performance opportunities to leadership.
  • Team Culture: Foster a culture of service excellence, collaboration, accountability, and continuous improvement across all guest support teams.
  • Hiring & Training: Recruit, interview, hire, onboard, and train Guest Experience Specialists and Customer Service Representatives.
  • Innovation & Guest-Centric Growth: Stay informed on service trends and pilot new tools or processes that improve satisfaction, efficiency, and scalability.
  • Team Member Relations: Address discipline, termination, and related team member matters in accordance with company policy.
  • Other Duties: Perform other related duties as assigned.
  • Bachelor's degree in Hospitality, Business, Communications, or a related field, or equivalent experience.
  • 5+ years of experience in guest services, customer experience, or hospitality leadership.
  • Experience leading field-based, hybrid, or remote teams across multiple locations or states.
  • Strong communication, leadership, coaching, and conflict resolution skills.
  • Proficiency with CRM systems, feedback platforms, dashboards, and KPI reporting tools such as JIRA, SEED, or similar systems.
  • Ability to manage competing priorities in a fast-paced environment while using data to identify trends, service gaps, and improvement opportunities.
  • Operational and technical fluency, including the ability to support basic hardware, software, and connectivity troubleshooting.
  • Experience in unattended retail, food service, hospitality, or tech-enabled service environments preferred.
  • Passion for service innovation, guest satisfaction, and building high-performing, hospitality-minded teams.

Location(s) & Logistics:
  • Hybrid role with regular territory travel, including field visits and location launches, approximately 25-40% of the time.
  • Manages hybrid/remote team members across multiple locations or states, requiring flexibility across time zones and client needs.
  • Requires extended periods of computer-based work, along with a valid driver's license and reliable transportation.
We offer a range of benefits for eligible team members, including:
  • Health Coverage -- Medical, Dental and Vision
  • Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
  • 401(k)
  • Paid Time Off
  • Wellness Programs
  • Additional Perks
To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.
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