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Guest Experience Manager Jobs in Michigan (NOW HIRING)

Go Rentals

Guest Experience Associate

Detroit, MI · On-site

$19/hr

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ... with management, team members, FBO and Hotel Partners, and leads, follow verbal and written ...

Go Rentals

Guest Experience Associate

Belleville, MI · On-site

$19/hr

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ... with management, team members, FBO and Hotel Partners, and leads, follow verbal and written ...

Go Rentals

Guest Experience Associate

Grand Rapids, MI · On-site

$19/hr

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ... with management, team members, FBO and Hotel Partners, and leads, follow verbal and written ...

AEG

Guest Experience Associate

Farmington, MI · On-site

$14.50 - $17.75/hr

Guest Experience Associate Location: Farmington, MI Report To ... General Manager Hours Required: Candidates must be able to work evenings and weekends Position ...

AEG

Guest Experience Associate

Wixom, MI · On-site

$14.25 - $17.25/hr

Guest Experience Associate Location: Wixom, MI Report To ... General Manager Hours Required: Candidates must be able to work evenings and weekends Position ...

TOCA Football

Guest Experience Associate

Wixom, MI · On-site

$14.25 - $17.25/hr

Guest Experience Associate Location: Wixom, MI Report To ... General Manager Hours Required: Candidates must be able to work evenings and weekends Position ...

TOCA Football

Guest Experience Associate

Wixom, MI · On-site

$14.25 - $17.25/hr

Guest Experience Associate Location: Wixom, MI Report To ... General Manager Hours Required: Candidates must be able to work evenings and weekends Position ...

AEG

Guest Experience Associate

Wixom, MI · On-site

$14.25 - $17.25/hr

Guest Experience Associate Location: Wixom, MI Report To ... General Manager Hours Required: Candidates must be able to work evenings and weekends Position ...

TOCA Football

Guest Experience Associate

Wixom, MI · On-site

$14.25 - $17.25/hr

Guest Experience Associate Location: Wixom, MI Report To ... General Manager Hours Required: Candidates must be able to work evenings and weekends Position ...

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All JobsGuest Experience JobsGuest Experience Manager JobsGuest Experience Manager Jobs in Michigan

Guest Experience Manager information

See Michigan salary details

$11

$16

$25

How much do guest experience manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for guest experience manager in Michigan is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $17.16 per hour, depending on experience, location, and employer.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

More about Guest Experience Manager jobs

What are the most commonly searched types of Guest Experience jobs in Michigan?

The most popular types of Guest Experience jobs in Michigan are:

What are popular job titles related to Guest Experience Manager jobs in Michigan?

For Guest Experience Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Guest Experience Manager jobs in Michigan look for?

The top searched job categories for Guest Experience Manager jobs in Michigan are:

What cities in Michigan are hiring for Guest Experience Manager jobs?

Cities in Michigan with the most Guest Experience Manager job openings:

Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,357 per year, or $17 per hour.

Guest Experience Manager(Xplore Cannabis)

Common Citizen

Lapeer, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Common Citizen rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

13th of 33 rated cannabis dispensaries

Job description

Description
Job Title: Guest Experience Manager
Department: Retail
Reports to: General Manager
FSLA Status: Non-Exempt
About Us
Common Citizen, a Michigan-based cannabis company, is dedicated to reshaping perceptions around cannabis and enhancing lives through our principles of 'cannabis for humanity' and 'change for the better.' Prioritizing people in all aspects, from cultivating high-quality cannabis to providing a world-class customer experience, we embody a commitment to continuous improvement. As we aspire to be recognized as a Fortune Magazine 'Best Company To Work For,' our family of brands also includes 8 cannabis retail stores serving their respective local communities under 4 brands - LIV Cannabis Co., Pure Lapeer Canna, Xplore Cannabis, and Cannavista Wellness, creating a seamless network where we are all one. Join us at Common Citizen for a collaborative and inclusive journey, anchored in the principles of 'cannabis for humanity' and a commitment to positive change.
About This Role
Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers. The Guest Experience Manager helps organize and run our retail stores and fill in for the General Manager when needed. This job is highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.
Responsibilities
Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us.
Responsibilities include but not limited to:
  • Assisting the General Manager in organizing, planning and implementing strategy.

  • Coordinating retail store operations.

  • Ensuring store schedules and objectives are met by employees.?

  • Track the progress of weekly, monthly, quarterly and annual objectives.?

  • Evaluate employee performance and assist in employee reviews.?

  • Identify hiring and training needs.?

  • Supervise and motivate staff to perform their best.?

  • Coach and support new and existing Guest Advisors.?

  • Communicate with clients and evaluate their needs.?

  • Analyze consumer behavior and adjust product positioning.?

  • Handle complaints from customers.

  • Create reports, analyze and interpret retail data, like revenues, expenses and competition.?

  • Conduct regular audits to ensure the store is functionable and presentable.?

  • Make sure all employees adhere to company's policies and guidelines.?

  • Use active selling skills during guest engagements.

  • Lead and coach selling skills in team members through practice and roleplay.

  • Observe selling behaviors and coach with on-the-spot feedback.

  • Act as our store's representative and set an example for our staff.

  • Will be required to flex to different departments including but not limited to: reception, sales floor, inventory, delivery, curbside, and fulfillment.

The Experience You Bring and the Skills we Need:
  • A minimum of 2 years in a customer service role in a retail environment??

  • A background in healthcare, social work or related fields is also preferred?

  • Leadership and organizational abilities?

  • Familiarity with financial and customer service principles?

  • Interpersonal and communication skills?

  • Problem-solving attitude?

  • Flexibility to work in shifts?

  • Management experience preferred

  • Continuous Improvement/Lean Methodology experience preferred, not required

  • This is a dynamic team, and as such daily tasks may vary, resulting in a fast paced and lively work environment.

Physical Requirements
  • Regularly required to stand/walk for entire shift.

  • Use hands to handle, control, or feel objects, tools, or controls.

  • Reach with hands and arms; and talk or hear.

  • Frequently lift and/or move up to 20 pounds.

Why You'd Love This Role
You have:
  • A high level of professionalism and believe in our founding principles: "Cannabis for humanity" and "Change for the better". As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.

  • A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.

  • A desire to change the social perception of cannabis and a passion for humanity.

  • A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.

  • Value integrity and honesty and want to bring those values to the cannabis industry.

  • Enjoy being part of a team and sharing your skills with your fellow citizens.

  • An appreciation for all stages of the production cycle of cannabis, including harvesting, trimming and processing.

We offer:
  • Medical, Dental, Vision benefits active first of the month following your first day of employment.

  • Paid time off.

  • Employee discount.

  • Employee sponsored life insurance.

  • Employee assistance program.

  • 401K & 401K matching.

Common Citizen?is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.
**Must be at least 21 years of age as required by the Cannabis Regulatory Association**

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