ZipRecruiter

Log In

1

Guest Experience Manager Jobs in Iowa (NOW HIRING)

Five Below

Customer Experience Manager

Waterloo, IA · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Waterloo, IA · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Jiva Salonspa

Guest Coordinator

Cedar Falls, IA · On-site

$15.50 - $20.50/hr

In addition to providing an excellent guest experience, our Guest Coordinator is also responsible ... Resolving guest challenges, utilizing support from the Salon Manager when necessary

Jiva Salonspa

Guest Coordinator

Cedar Falls, IA · On-site

$15.50 - $20.50/hr

In addition to providing an excellent guest experience, our Guest Coordinator is also responsible ... Resolving guest challenges, utilizing support from the Salon Manager when necessary

next page

Showing results 1-20

All JobsGuest Experience JobsGuest Experience Manager JobsGuest Experience Manager Jobs in Iowa

Guest Experience Manager information

See Iowa salary details

$11

$18

$27

How much do guest experience manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for guest experience manager in Iowa is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $18.51 per hour, depending on experience, location, and employer.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

More about Guest Experience Manager jobs

What are the most commonly searched types of Guest Experience jobs in Iowa?

The most popular types of Guest Experience jobs in Iowa are:

What are popular job titles related to Guest Experience Manager jobs in Iowa?

For Guest Experience Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Guest Experience Manager jobs in Iowa look for?

The top searched job categories for Guest Experience Manager jobs in Iowa are:

What cities in Iowa are hiring for Guest Experience Manager jobs?

Cities in Iowa with the most Guest Experience Manager job openings:

Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Iowa as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,102 per year, or $18.3 per hour.

Guest Experience Manager

South Sioux City Marriott Riverfront

Sioux City, IA

$17.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Position Summary

The Experience Manager ensures that guests don’t just stay with us — they remember us.

This role is responsible for elevating the guest experience with a strong emphasis on arrivals, meetings & events, and high-impact moments.

The Experience Manager partners closely with Sales, Events, Food & Beverage, and Operations to bring intentional experiences to life that drive guest satisfaction, repeat business, and positive reputation.

Key Responsibilities

Guest & Event Experience

  • Serve as the on-property owner of the guest journey, from arrival through departure.
  • Elevate meeting, group, and event experiences through intentional welcome moments, amenities, and service touches.
  • Identify opportunities to surprise and delight guests in ways that align with brand standards and revenue goals.

Meetings & Group Support

  • Partner with Sales and Event Services to enhance pre-arrival planning and on-site execution for meetings and events.
  • Create scalable experience standards (welcome kits, signage moments, themed breaks, activations).

Brand Activation & Programming

  • Lead property-level experiential initiatives including seasonal activations, themed events, partnerships, and community-facing experiences.
  • Collaborate with Marketing and F&B on experiential promotions (ex: culinary moments, lobby activations, holiday programming).
  • Ensure experiences support Marriott brand intent while feeling authentic to the local market.

Service Recovery & Reputation

  • Support leadership in service recovery for escalated guest concerns with a focus on turning challenges into loyalty moments.
  • Monitor guest feedback trends (surveys, reviews) and translate insights into experience improvements.
  • Proactively identify friction points in the guest experience and propose solutions.

Cross-Department Collaboration

  • Work laterally with Front Office, Banquets, Housekeeping, F&B, and Engineering to align experience execution.
  • Partner with Sales & Marketing on storytelling, photos, and content opportunities tied to experiences.

Qualifications

  • Exceptional interpersonal and communication skills.
  • Highly organized with strong follow-through.
  • Creative mindset with the ability to execute ideas realistically.
  • Calm, professional presence in fast-paced or high-visibility environments.

Key Competencies

  • Guest-centric mindset
  • Cross-functional leadership (without direct authority)
  • Event execution excellence
  • Problem-solving & service recovery
  • Brand storytelling
  • Attention to detail

Benefits

  • Competitive Pay
  • Medical, Dental and Vision Insurance
  • PTO
  • Sick time
  • 401(k) Retirement Savings Plan
  • Hotel Room Discounts
  • Ongoing Training and Career Development

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


#hc233875