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Guest Experience Manager Jobs (NOW HIRING)

AccorHotel

Guest Experience Manager

New York, NY · On-site

$90K/yr

At Faena New York, the Guest Experience Manager serves as a key leader in delivering a transcendent guest journey-curating personalized, meaningful experiences that embody the Faena spirit of art ...

SH Hotels and Resorts

Guest Experience Manager

New York, NY · On-site

$19.75 - $22.50/hr

We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great-natured service team. It's a role in which you'll be constantly interacting with guests, whether you ...

Bolt Farm Treehouse

Guest Experience Manager

Whitwell, TN · On-site

$80K - $100K/yr

Experience using CRM, guest messaging, and guest feedback tools to improve service delivery, guest satisfaction, and repeat business Nice to Have * Experience with highly personalized service ...

Pins Mechanical Co

Guest Experience Manager

Nashville, TN · On-site

$17.50 - $19.75/hr

We are seeking a hands-on Hospitality Manager to oversee the guest experience on the floor and manage daily service operations. Reporting directly to the AGM, you will be the first point of ...

Pins Mechanical Co

Guest Experience Manager

Dublin, OH · On-site

$17.50 - $19.75/hr

We are seeking a hands-on Hospitality Manager to oversee the guest experience on the floor and manage daily service operations. Reporting directly to the AGM, you will be the first point of ...

BOOKVI

Guest Experience Manager

Charlotte, NC · Remote

$45K/yr

REMOTE | Guest Experience & Reservations Manager (Guesty PMS Power User Required) Must currently work in the short term rental industry. Company: Boutique Luxury Hospitality & Travel Brand Location:

Auberge Collection

Guest Experience Manager

Gardiner, NY · On-site

$17.25 - $19.50/hr

The Guest Experience Manager plays a pivotal role in shaping the guest experience at Wildflower Farms, setting the tone for both guests and team members alike. This position leads the Guest ...

BOOKVI

Guest Experience Manager

Atlanta, GA · Remote

$45K/yr

REMOTE | Guest Experience & Reservations Manager (Guesty PMS Power User Required) Must currently work in the short term rental industry. Company: Boutique Luxury Hospitality & Travel Brand Location:

Sage Hospitality

Guest Experience Manager

Denver, CO · On-site

$66K - $70K/yr

Job Overview Oversees and manages the guest experience for arriving, departing and in-house guests and VIP's as determined by the hotel by ensuring accurate and timely information and services.

Sage Hospitality

Guest Experience Manager

Denver, CO · On-site

$66K/yr

Job Overview Oversees and manages the guest experience for arriving, departing and in-house guests and VIP's as determined by the hotel by ensuring accurate and timely information and services.

Signature Aviation

Guest Experience Manager

Las Vegas, NV · On-site

$17.25 - $19.50/hr

As a Guest Experience Manager at one of the world's leading hospitality brands in private aviation, you play a vital role in delivering an exceptional, personalized service to every guest and ...

BOOKVI

Guest Experience Manager

Dallas, TX · Remote

$45K/yr

REMOTE | Guest Experience & Reservations Manager (Guesty PMS Power User Required) Must currently work in the short term rental industry. Company: Boutique Luxury Hospitality & Travel Brand Location:

BOOKVI

Guest Experience Manager

Salt Lake City, UT · Remote

$45K/yr

REMOTE | Guest Experience & Reservations Manager (Guesty PMS Power User Required) Must currently work in the short term rental industry. Company: Boutique Luxury Hospitality & Travel Brand Location:

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How much do guest experience manager jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for guest experience manager in the United States is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.71 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a Guest Experience Manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What Is a Guest Experience Manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a Guest Experience Manager, and why are they important?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a Guest Experience Manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
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Guest Experience Manager jobs near you

Guest Experience Manager

AccorHotel

New York, NY • On-site

$90K/yr

Full-time

Posted 12 days ago

Job description

Company Description
The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.
Job Description
At Faena New York, the Guest Experience Manager serves as a key leader in delivering a transcendent guest journey-curating personalized, meaningful experiences that embody the Faena spirit of art, culture, and service excellence. This role oversees the Guest Experience Agents, Guest Experience Ambassadors, and the Butler team, ensuring that all touchpoints reflect the highest standards of hospitality.
As the operational leader in the absence of the Director of Guest Experiences and Assistant Director of Guest Experiences, this role will drive day-to-day performance, coordinate service delivery across departments, and resolve challenges with confidence, discretion, and grace. This role is responsible for managing the guest-facing team, mentoring supervisors and line-level colleagues, and collaborating with other departments to enhance the overall guest experience.
This full time position has annual salary of $90,000 per year.
DUTIES AND RESPONSIBILITIES
  • Lead, train, and inspire the Guest Experience teams, ensuring consistency in service delivery, guest engagement, and brand standards.
  • Serve as the acting leader in the absence of the Director of Guest Experiences and Assistant Director of Guest Experiences.
  • Resolve guest issues with discretion and efficiency, ensuring full satisfaction and proper documentation.
  • Maintain a visible presence in guest-facing areas-including The Cathedral and The Library-to support teams and assist guests in real time.
  • Ensure that guest preferences, profiles, and special requests are accurately recorded, communicated, and fulfilled.
  • Monitor team performance and actively coach staff on service excellence, upselling, communication, and handling complex requests.
  • Oversee arrival and departure coordination for VIPs, special occasions, and high-touch guests.
  • Maintain full knowledge of in-house guests, room types, hotel offerings, local events, and operational schedules.
  • Collaborate closely with Housekeeping, Food & Beverage, Concierge, Security, and Engineering to facilitate seamless service experiences.
  • Review and follow up on all guest feedback-verbal and written-to drive continuous improvement.
  • Manage daily communication logs and ensure relevant information is passed along between shifts and teams.
  • Handle emergency or unusual situations with professionalism and calm, serving as the point of contact during critical moments.
  • Support the team in executing personalized guest experiences, amenity programs, and curated guest itineraries.
  • Uphold security protocols, ensure guest confidentiality, and maintain a luxury environment that is safe and welcoming at all times.

Qualifications
  • Minimum 3 years of front office or rooms leadership in a luxury hotel or resort.
  • Prior experience with Forbes properties preferred.
  • Bachelor's degree in Hospitality or related field; or equivalent work experience.
  • Advanced knowledge of Opera or equivalent PMS system.
  • Experience in a hotel pre-opening or repositioning environment is a plus.
  • Passion for luxury service, cultural storytelling, and creating emotional guest connections.
  • Flexible schedule, including availability for evenings, weekends, and holidays as needed.

SKILLS
  • Strong conflict resolution, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills.
  • Highly organized and adaptable, with a strong sense of urgency and attention to detail.
  • Detail-oriented with ability to manage multiple priorities under pressure.
  • High emotional intelligence and luxury guest engagement capability.
  • Professional, polished, and guest-centric demeanor.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
  • Endure various physical movements throughout the work areas
  • Ability to move safely in uneven terrain or in confined spaces
  • Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
  • Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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