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Guest Experience Manager Jobs (NOW HIRING)

Brightwild

Guest Experience Manager

Key West, FL · Remote

$17.75 - $20.25/hr

Description We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic ...

Marriott

Guest Experience Manager

Honolulu, HI · On-site

$17.75 - $20.25/hr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front ...

Chick-fil-A

Guest Experience Manager

Palm Harbor, FL

$19 - $22/hr

As a Guest Experience Manager, you will play a key role in overseeing all guest-facing operations, driving exceptional customer experiences, and maintaining Chick-fil-A's reputation for genuine care ...

EAST Miami

Guest Experience Manager

Miami, FL · On-site

$17.25 - $19.50/hr

Guest Experience Manager Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture ...

Brightwild

Guest Experience Manager

Key West, FL · On-site

$17.75 - $20.25/hr

We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic communication ...

THE ONE GROUP Denver

Guest Experience Manager

Denver, CO · On-site

$18.50 - $21/hr

Apply now to join the world of VIBE DINING as a key part of the guest experience! Looking for a ... time management skill, an admirable work ethic, upbeat attitude and the ability to use positive ...

Burke Williams

Guest Experience Manager

Torrance, CA

$18.75 - $21.50/hr

Guest Experience Manager Do people look to you for leadership? Are you known for inspiring those around you to perform at their best, in turn inspiring everyone around them? Do you see yourself as a ...

Opal Waxing Inc

Be Seen First

Guest Experience Manager

Chesapeake, VA · On-site

$15 - $21/hr

This role is responsible for creating an outstanding guest experience, managing appointments, promoting memberships and retail products, and ensuring the salon runs smoothly throughout the day.

New

Opal Waxing Inc

Be Seen First

Guest Experience Manager

Chesapeake, VA · On-site

$15 - $21/hr

This role is responsible for creating an outstanding guest experience, managing appointments, promoting memberships and retail products, and ensuring the salon runs smoothly throughout the day.

New

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Guest Experience Manager information

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How much do guest experience manager jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for guest experience manager in the United States is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.71 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a Guest Experience Manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What Is a Guest Experience Manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a Guest Experience Manager, and why are they important?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a Guest Experience Manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
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Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,566 per year, or $19.5 per hour.

Guest Experience Manager

Brightwild

Key West, FL • Remote

$17.75 - $20.25/hr

Other

Posted 12 days ago

Job description

Description

We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic communication skills, a rigorous problem solving attitude and ability to multi-task.


This position is responsible for owning the experiences of our guests. You will manage the entire guest journey, from inquiries to post-checkout communication and reviews and will work closely with team members and service providers to ensure all accommodations are properly maintained and prepared for guests. We want someone who leads by example, communicates effectively, and is passionate about the tiny details, making positive experiences in every interaction with team members, guests, and owners.


You must be a current resident of the Key West, FL area to be considered for this position. 


Responsibilities

  • Guest communication - you will coordinate all guest communication on behalf of the company. Answer incoming reservation calls and in-stay guest service calls as quickly as possible.
  • Reply to all chat messages and emails in a timely manner, including customer service, reservation inquires, and web bookings.
  • Assist customers with general inquiries, the booking process, the arrival process, remote check-ins, issue resolution and local recommendations
  • Enter work orders and communicate with other team members, departments, and service partners as necessary
  • During evening hours and on weekends, as necessary, assist guests with remote check-in and emergencies (primarily handled remotely).
  • Other duties as assigned.

Requirements

  • Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
  • Must have reliable transportation with the ability to travel around the market.
  • Availability to work Sunday through Saturday, early mornings and evenings as needed.
  • May be required to travel to other markets in Central Florida.
  • Professional in all forms of communications such as email, phone calls, chat, video calls and texts.
  • Ability to work well under pressure in an agile, fast-paced environment.
  • Excellent time management skills with the ability to change activity frequently and cope with interruptions.
  • Highly responsive and reliable.
  • Fluent in English.

Apply