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Experience Concierge Jobs (NOW HIRING)

Princess Cruises

Suite Experience Concierge

New York, NY · On-site

$17 - $22/hr

Suite Experience Concierge Department: Guest Svc Employment Type: Fixed Term Contract Location: Global Description By applying to this position, your application will be submitted to Princess Cruises ...

Princess Cruises

Suite Experience Concierge

New York, NY

$17 - $22/hr

Ensures full ownership and accountability for the Concierge Lounge to flawlessly deliver an elevated experience consistently to our high-value guests. Continuously maintaining the appropriate ...

Roda

Customer Experience Concierge

Rockville, MD · On-site

$20 - $25/hr

We are looking to hire a Customer Experience Concierge to manage day-to-day operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, be passionate ...

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Crescent

Spa Guest Experience Concierge

Horseshoe Bay, TX · On-site

$15/hr

Spa Guest Experience Concierge About Horseshoe Bay Resort & Bayside Spa Horseshoe Bay Resort blends luxury with genuine Texas hospitality on the shores of Lake LBJ in the Texas Hill Country. Spanning ...

CONF

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Director of Experience & Concierge Services

Beverly Hills, CA · On-site

$80K - $150K/yr

About the Role Our client, a highly esteemed plastic surgery practice in Beverly Hills, is seeking a Director of Experience & Concierge Services to lead and elevate the patient experience. This role ...

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Experience Concierge information

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$11

$18

$25

How much do experience concierge jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for experience concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a concierge get paid?

The average salary for a concierge varies depending on location and experience but typically ranges from $12 to $20 per hour, with annual salaries between $25,000 and $45,000. Concierge roles often require strong customer service skills and knowledge of local amenities or services.

What is a concierge experience?

A concierge experience involves providing personalized services and assistance to clients or guests, often in hospitality or luxury settings. For an Experience Concierge, this includes organizing activities, making reservations, and ensuring a high level of customer satisfaction through excellent communication and problem-solving skills.

What is an Experience Concierge?

An Experience Concierge is a hospitality professional who curates personalized experiences and services for guests at hotels, resorts, or luxury venues. Their role goes beyond traditional concierge tasks by focusing on creating memorable and unique experiences tailored to each guest’s interests, such as arranging exclusive tours, restaurant reservations, or special events. They act as a point of contact for guests, ensuring their needs are met and their stay is exceptional. Excellent communication, organizational skills, and local knowledge are essential for this role.

What are the key skills and qualifications needed to thrive as an Experience Concierge, and why are they important?

To thrive as an Experience Concierge, you need exceptional customer service skills, in-depth knowledge of local attractions and events, and often a background in hospitality or tourism. Familiarity with reservation systems, customer relationship management (CRM) software, and communication platforms is typically required. Outstanding interpersonal skills, attention to detail, and problem-solving abilities help create memorable and personalized guest experiences. These skills ensure guests receive tailored recommendations and seamless service, which enhances satisfaction and drives repeat business.

How to get concierge experience?

To gain experience as an Experience Concierge, focus on developing strong customer service, communication, and organizational skills. Relevant experience can be obtained through hospitality, hospitality-related roles, or customer service positions, often supplemented by certifications in hospitality or hospitality management. Gaining familiarity with booking systems and local knowledge can also enhance your qualifications.

What experience do you need to be a concierge?

To be an experience concierge, candidates typically need customer service experience, strong communication skills, and knowledge of local amenities or services. Previous roles in hospitality, tourism, or retail can be beneficial, and some employers may prefer candidates with relevant certifications or familiarity with reservation systems. Experience in problem-solving and multitasking is also valuable for success in this role.

How does an Experience Concierge typically collaborate with other departments to enhance guest satisfaction?

An Experience Concierge works closely with various departments such as housekeeping, food and beverage, and event planning to ensure that each guest receives a personalized and seamless experience. This role often involves coordinating special requests, communicating guest preferences, and following up on service delivery. Effective collaboration ensures that all aspects of a guest's stay are anticipated and executed smoothly, which is crucial for exceeding expectations and fostering repeat business. Regular team meetings and open communication channels are key practices in this collaborative environment.

What is the difference between Experience Concierge vs Event Coordinator?

AspectExperience ConciergeEvent Coordinator
Required CredentialsCustomer service skills, hospitality experience, sometimes certifications in guest servicesEvent planning certifications, organizational skills, sometimes hospitality background
Work EnvironmentLuxury hotels, resorts, high-end venues, corporate hospitalityEvent venues, conference centers, hotels, outdoor locations
Employer & Industry UsageLuxury hospitality, travel, corporate eventsEvent planning companies, hotels, corporate clients

Experience Concierges focus on providing personalized guest services, ensuring a memorable experience in hospitality settings. Event Coordinators plan and execute events, managing logistics and vendors. While both roles require excellent customer service and organizational skills, Experience Concierges emphasize guest satisfaction, whereas Event Coordinators focus on event execution and planning.

More about Experience Concierge jobs
What cities are hiring for Experience Concierge jobs? Cities with the most Experience Concierge job openings:
What states have the most Experience Concierge jobs? States with the most job openings for Experience Concierge jobs include:
What job categories do people searching Experience Concierge jobs look for? The top searched job categories for Experience Concierge jobs are:
Experience Concierge jobs near you
Infographic showing various Experience Concierge job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 72% Full Time, 15% Part Time, and 10% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Client Experience - Concierge

The 1916 Company

Ardmore, PA • On-site

Other

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Salary: $25.00 per hour

Client Experience - Concierge Profile


About Us:
The 1916 Company is the worlds leading destination and global community for collectible luxury watches and fine jewelry. Comprising more than 20 boutiques and Collectors Lounges in important watch markets worldwide, The 1916 Company brings together the legacies ofWatchBox,GovbergJewelers, Radcliffe Jewelers, and Hyde Park Jewelers to offer a curated selection of timepieces and fine jewelry both new and pre-owned by the most respected brands, a dynamic media platform, and the support of trusted client advisors. The 1916 Companys vibrant community extends from coast to coast and around the world

Job Summary:

The Concierge serves as the first point of contact for clients,settingthe tone for an exceptional luxury shopping experiencewithThe1916 Company. This individualis responsible forcreating a warm and welcoming environment,assistingwith clientneeds, and providing seamless service throughout their visit. The Concierge willanticipateclient expectations, coordinate personalized experiences, and support the sales team in delivering an elevated level of hospitality and exclusivity.Previous experience in the retail jewelry, diamonds, and fine watches field is a plus.

Objectives:

The Concierge is an integral part of the luxury retail experience, ensuring each client interaction is seamless, elegant, and memorable. By embodying hospitality, discretion, and service excellence, this role enhances the prestige of the store and fosters deep client relationships.

Key Responsibilities

Client Experience & Hospitality

  • Greetingclients warmly, offering personalized service from the moment they enter the store.
  • Match clients withavailableandadvisors.
  • Provide hospitality, including offering refreshments and ensuring client comfort.
  • Maintain a polished, professional presence that reflects the stores luxury standards.
  • Assistin coordinating in-store experiences, private appointments, andspecial events.

Client Support &Assistance

  • Facilitate smooth transitions between different touchpoints of the clients journey in-store.
  • Provide basic product knowledge and brand information, directing inquiries toappropriate ClientProfessionals.
  • Assistwith store navigation, ensuring clients receive undivided attention and personalized service.
  • Support in managing appointments, reservations, and client requests efficiently.

Personalized Service & Relationship Building

  • Learn and remember client preferences to contribute to a more tailored experience.
  • Handle special client requests, such as securing a private shopping area or arranging gift wrapping and delivery services.

Store Operations & Support

  • Maintain the appearance of the client reception area, ensuring it is immaculate and inviting.
  • Coordinate with themanagersand back-office teams to enhance clientexperience.
  • Assistwith administrative tasks such as scheduling, CRM updates, and appointment follow-upwhen needed.
  • Restock refrigeratorsand other hospitality supplies throughout the store.
  • Check appearance of spaces, cleaning up flowers, outside of cases, drinkand hospitality areas, Windex cases throughout the day,andgiving attentionto any other areasas needed.

Qualifications & Skills

  • Experience:Preferred experience in luxury retail, hospitality, ora client-facingrole.
  • Communication:Exceptional verbal and written communication skills with a polished and professional demeanor.
  • Client-Centric Mindset:Passion for delivering personalized service and creating memorable experiences.
  • Problem-Solving:Ability toanticipateand address client needs with discretion and efficiency.
  • Organization & Multitasking:Strong ability to manage multiple tasks whilemaintaininga high levelof service.
  • Technology:Proficiencyin CRM systems, appointment scheduling tools, basic Microsoft office software and Canva.
  • Luxury Aesthetic:Understanding ofluxury brand culture, etiquette, and service expectations.

Core Competencies

  • Hospitality & Warmth:Ability to make every client feel valued andwelcome.
  • Attention to Detail:Ensuring every aspect of the store environment and client experience is flawless.
  • Discretion & Professionalism:Handling VIP and high-profile clients with the utmost confidentiality and care.
  • Team Collaboration:Working seamlessly with Sales Professionals, Managers, and support teams.
  • Adaptability:Ability to adjust to dynamic client needs and in-store experiences.

Performance Metrics

  • Client satisfaction andmystery shopscores.
  • Efficiency in managing appointments and store flow.
  • Contribution to enhanced client relationships and repeat visits.
  • Coordination and execution of special client experiences.

Benefits:

Comprehensive medical, dental, life and short/long term disability and 401(k) plan. Competitive PTO and paid Holiday