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Guest Relation Officer Jobs (NOW HIRING)

Security Officer

Gulfport, MS · On-site

$16 - $19/hr

... promote positive guest relations through prompt, courteous, and efficient service.The Security Officer is also responsible for escorting chips, cash, and table game drops, ensures that no ...

Promotes University Health's Guest Relations Policy. EDUCATION/EXPERIENCE High school diploma or ... Must meet all requirements for qualification as a certified peace officer in the State of Texas ...

US - Security Officer

Philadelphia, PA · On-site

$18.15 - $27.24/hr

Consistently maintains excellent customer service and guest relations skills and abilities ... Consumer Affairs Security Officers License * State driver's license Preferred Qualifications

Accurately lists specific details of the resolution when updating the Passenger in Focus file, and keeps the Guest Relations Manager informed at all times. * Maintain an accurate float and correctly ...

Accurately lists specific details of the resolution when updating the Passenger in Focus file, and keeps the Guest Relations Manager informed at all times. * Maintain an accurate float and correctly ...

Must be able to make rational decisions when handling guest and employee issues. * Must be able to ... Must possess excellent customer and employee relations skills. * Must be able to work any day of ...

Showing results 41-60

Guest Relation Officer information

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$5

$10

$16

How much do guest relation officer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest relation officer in the United States is $10.74, according to ZipRecruiter salary data. Most workers in this role earn between $8.17 and $14.90 per hour, depending on experience, location, and employer.

What is a guest relation officer?

Guest Relation Officers are hospitality professionals responsible for ensuring that guests have a positive and seamless experience at hotels, resorts, or similar establishments. They greet guests, handle inquiries and complaints, coordinate special requests, and provide information about the property and local attractions. Their role is pivotal in maintaining high standards of customer service, resolving issues promptly, and ensuring guest satisfaction throughout their stay.

How does a guest relation officer typically collaborate with other hotel departments to enhance guest experience?

As a Guest Relation Officer, you play a key role in coordinating with various hotel departments such as housekeeping, front office, food and beverage, and concierge services. You act as a communication bridge, relaying guest preferences, special requests, and feedback to the appropriate teams to ensure personalized service. Effective collaboration often involves attending daily briefings, updating guest profiles, and following up on service recovery actions. Building strong interdepartmental relationships is essential for anticipating guest needs and resolving issues promptly, which leads to higher guest satisfaction.

What are the key skills and qualifications needed to thrive as a guest relation officer, and why are they important?

To thrive as a Guest Relation Officer, you need strong interpersonal skills, customer service expertise, and often a diploma or degree in hospitality management or a related field. Familiarity with property management systems (PMS), reservation software, and proficiency in multiple languages can be advantageous. Exceptional communication, problem-solving abilities, and a welcoming demeanor help you stand out in this role. These skills ensure guests have a positive experience, which enhances the reputation and success of the hospitality establishment.

What is the difference between Guest Relation Officer vs Front Desk Agent?

AspectGuest Relation OfficerFront Desk Agent
CredentialsHigh school diploma; hospitality certificationsHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, luxury establishmentsHotels, motels, hospitality venues
Primary ResponsibilitiesGuest engagement, feedback, personalized serviceCheck-in/out, reservations, guest inquiries
Employer & Industry UsageHotels, resorts, hospitality industryHotels, inns, hospitality sector

While both roles involve guest interaction, a Guest Relation Officer focuses on enhancing guest experience and building relationships, whereas a Front Desk Agent handles check-ins, reservations, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

Is guest relation officer a stressful job?

A guest relation officer's job can be stressful due to handling customer complaints, managing multiple tasks, and maintaining high service standards. The role often requires strong communication skills, patience, and the ability to work in fast-paced environments, which can contribute to job-related stress.
More about Guest Relation Officer jobs

Who are the top companies hiring for Guest Relation Officer jobs?

The top employers for Guest Relation Officer jobs are:

What states have the most Guest Relation Officer jobs?

States with the most job openings for Guest Relation Officer jobs include:

Infographic showing various Guest Relation Officer job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $22,333 per year, or $10.7 per hour.

Guest Experience Security Officer

GardaWorld

King Of Prussia, PA • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago


GardaWorld rating

5.2

Company rating: 5.2 out of 10

Based on 406 frontline employees who took The Breakroom Quiz

88th of 116 rated security


Job description

GardaWorld Security Services is Now Hiring a Guest Experience Security Officer!
We're seeking experienced, detail driven security professionals who take pride in vigilance, presentation, performance and leadership. As a Guest Experience Security Officer, you'll be the standard bearer for safety and hospitality, responsible for proactive loss prevention, site inspections and maintaining a safe environment. This role requires strong situational awareness, sound judgement and the professionalism expected of a senior officer while keeping the guest experience front and center.
Responsibilities:

  • Conduct thorough interior and exterior patrols, maintaining a visible and professional presence that deters theft, vandalism, and unauthorized access
  • Monitor surveillance systems and site activity with a proactive eye, identifying and addressing potential issues before they escalate
  • Enforce site policies and access control procedures with confidence and composure, ensuring a seamless experience for guests and staff alike
  • Greet and verify guests, visitors, and vendors with a hospitality-first approach while upholding security protocols
  • Prepare accurate, detailed incident reports and daily activity logs that reflect the high documentation standards expected at a premier venue
  • Partner with site leadership and venue staff to maintain a safe, welcoming environment that reflects GardaWorld's commitment to excellence.


What’s in it for you:
Site Location: King Of Prussia, PA (Driver's License strongly preferred)
Schedule - Mornings, Evenings, Weekends required - no overnight shifts
Competitive hourly wage of $22.00 / hour (DailyPay is available for GardaWorld employees!)
A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
Qualifications of a Guest Relations Security Guard
Active Driver’s License strongly preferred
Minimum 2-3 years of professional security, military, or law enforcement experience, preferably within a hospitality, entertainment, or luxury venue environment.

Exceptional situational awareness and attention to detail
Strong verbal and written communication skills, including report writing
Proven ability to remain alert and composed throughout long or routine shifts
Be authorized to work in the U.S.
Be able to provide documentation of High School Diploma or GED
Be able to ace (and pass) an extensive screening process
Strong report writing skills
Sharp visual activity and exceptional concentration skills
Strong proficiency with technology
If you have Security, Military, Law Enforcement experience – even better!
You have a state license if required
In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers.
If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!
GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.
Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.
Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
**STATE LICENSE NUMBER: CP-51-MD-0000581-2018 **

Hours Type :VariesPay Rate :$22.00 / HourSponsorship Request :NoneWhat Apply process do you want? :Job SyncJob Family :0Hours Type :

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