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Guest Relation Officer Jobs (NOW HIRING)

Shriners Children's

$15.50 - $18.50/hr

Consistently maintains excellent customer service and guest relations skills and abilities ... Consumer Affairs Security Officers License * State driver's license Preferred Qualifications

University Health

Police Officer

San Antonio, TX · On-site

Promotes University Health's Guest Relations Policy. EDUCATION/EXPERIENCE High school diploma or ... Must meet all requirements for qualification as a certified peace officer in the State of Texas ...

University Health

Police Officer

San Antonio, TX

Promotes University Health's Guest Relations Policy. EDUCATION/EXPERIENCE High school diploma or ... Must meet all requirements for qualification as a certified peace officer in the State of Texas ...

ANAKEESTA

Security Officer

Gatlinburg, TN · On-site

$18.32/hr

Security officers will provide guest relations and customer service while keeping to the company standards and mission. We expect each infraction to be thoroughly investigated and properly documented.

Caesars Entertainment

Guest Safety Officer

Chandler, OK · On-site

Must be able to make rational decisions when handling guest and employee issues. * Must be able to ... Must possess excellent customer and employee relations skills. * Must be able to work any day of ...

Princess Cruises

Accurately lists specific details of the resolution when updating the Passenger in Focus file, and keeps the Guest Relations Manager informed at all times. * Maintain an accurate float and correctly ...

Allied Universal

Security Officer

College Station, TX · On-site

$20/hr

... have good guest relation skills Zip Code: 77840 Allied Universal ® is hiring a Security ... The Security Professional Flex Officer will serve and safeguard clients in a range of industries ...

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Guest Relation Officer information

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$5

$10

$16

How much do guest relation officer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest relation officer in the United States is $10.74, according to ZipRecruiter salary data. Most workers in this role earn between $8.17 and $14.90 per hour, depending on experience, location, and employer.

What is a guest relation officer?

Guest Relation Officers are hospitality professionals responsible for ensuring that guests have a positive and seamless experience at hotels, resorts, or similar establishments. They greet guests, handle inquiries and complaints, coordinate special requests, and provide information about the property and local attractions. Their role is pivotal in maintaining high standards of customer service, resolving issues promptly, and ensuring guest satisfaction throughout their stay.

How does a guest relation officer typically collaborate with other hotel departments to enhance guest experience?

As a Guest Relation Officer, you play a key role in coordinating with various hotel departments such as housekeeping, front office, food and beverage, and concierge services. You act as a communication bridge, relaying guest preferences, special requests, and feedback to the appropriate teams to ensure personalized service. Effective collaboration often involves attending daily briefings, updating guest profiles, and following up on service recovery actions. Building strong interdepartmental relationships is essential for anticipating guest needs and resolving issues promptly, which leads to higher guest satisfaction.

What are the key skills and qualifications needed to thrive as a guest relation officer, and why are they important?

To thrive as a Guest Relation Officer, you need strong interpersonal skills, customer service expertise, and often a diploma or degree in hospitality management or a related field. Familiarity with property management systems (PMS), reservation software, and proficiency in multiple languages can be advantageous. Exceptional communication, problem-solving abilities, and a welcoming demeanor help you stand out in this role. These skills ensure guests have a positive experience, which enhances the reputation and success of the hospitality establishment.

What is the difference between Guest Relation Officer vs Front Desk Agent?

AspectGuest Relation OfficerFront Desk Agent
CredentialsHigh school diploma; hospitality certificationsHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, luxury establishmentsHotels, motels, hospitality venues
Primary ResponsibilitiesGuest engagement, feedback, personalized serviceCheck-in/out, reservations, guest inquiries
Employer & Industry UsageHotels, resorts, hospitality industryHotels, inns, hospitality sector

While both roles involve guest interaction, a Guest Relation Officer focuses on enhancing guest experience and building relationships, whereas a Front Desk Agent handles check-ins, reservations, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

Is guest relation officer a stressful job?

A guest relation officer's job can be stressful due to handling customer complaints, managing multiple tasks, and maintaining high service standards. The role often requires strong communication skills, patience, and the ability to work in fast-paced environments, which can contribute to job-related stress.
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Guest Relation Officer jobs near you
Infographic showing various Guest Relation Officer job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $22,333 per year, or $10.7 per hour.

Security Officer, PRN

Shriners Children's

On-site

$15.50 - $18.50/hr

Per diem

This job post has expired 3 days ago. Applications are no longer accepted.

Shriners Children's rating

8.0

Company rating: 8.0 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

138th of 1,065 rated hospitals

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

Job Summary
Responsible for maintaining a safe and secure environment for patients, families, visitors, and staff at Shriners Hospitals for Children on an as-needed (PRN) basis. This role involves patrol, access control, emergency response, and adherence to security policies and procedures.
Key Responsibilities

  • Performs a variety of functions related to the safety and security of hospital staff, patients, families, visitors and general public in accordance with city, state and federal laws and regulations. Consistently maintains excellent customer service and guest relations skills and abilities

  • Exercises responsibility in responding to security needs of hospital visitors, patients and staff, as well as greeting and assisting all personnel at the front lobby. Consistently maintains excellent customer service and guest relations skills and abilities


Required Qualifications

  • Consumer Affairs Security Officers License

  • State driver's license

Preferred Qualifications

  • Security or law enforcement experience

  • Hospital experience

Compensation is determined based on years of relevant experience and departmental equity.

What Shriners Children's employees say

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Benefits

Hours and flexibility

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