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Guest Relations Supervisor Jobs (NOW HIRING)

Northgate Resorts

Guest Relations Supervisor

Oxford, MS

$16 - $18/hr

The Guest Relations Supervisor (age 18+) is responsible for managing the daily operations of our Reservations and Guest Relations department. This is a SEASONAL , full-time position and reports to ...

New

SMR

Guest Relations Manager

Pigeon Forge, TN · On-site

$50K - $55K/yr

Support the Guest Relations Supervisor with team member's training, instruction and coaching. * Property applicable: Manage a well-trained team to operate the Maestro booking system, to ensure a fast ...

Jose Andres Group

Guest Relations Associate

Manhattan, NY · On-site

$22 - $25/hr

Guest Relations Supervisor Department: Operations - FOH Employment Type: Hourly, Non-Exempt Salary Range: $22.00 - $25.00 per hour, based on experience About José Andrés Group José Andrés Group ...

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How much do guest relations supervisor jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for guest relations supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are some common challenges faced by Guest Relations Supervisors, and how can they effectively address them?

Guest Relations Supervisors often encounter challenges such as managing high guest expectations, resolving conflicts, and coordinating efficiently with multiple departments. To address these effectively, supervisors need strong communication skills, quick problem-solving abilities, and a calm demeanor under pressure. Proactively anticipating guest needs and maintaining open lines of communication with both guests and staff are key strategies. Building strong relationships with team members and fostering a culture of service excellence also contribute to smoother operations and improved guest satisfaction.

What does a Guest Relations Supervisor do?

A Guest Relations Supervisor oversees the guest services team in hospitality settings such as hotels or resorts, ensuring that guests have a pleasant experience. Their responsibilities include handling guest complaints, resolving issues, supervising front desk staff, and coordinating with other departments to meet guest needs. They also train staff in customer service best practices and maintain high standards of hospitality. The role requires excellent communication, leadership, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Guest Relations Supervisor, and why are they important?

To thrive as a Guest Relations Supervisor, you need a background in hospitality management, strong customer service skills, and experience in supervising teams. Familiarity with property management systems (PMS), reservation software, and sometimes a certification in hospitality or customer service are commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities set top performers apart in this role. These skills ensure seamless guest experiences, effective team coordination, and the maintenance of high service standards essential for the hospitality industry.
What states have the most Guest Relations Supervisor jobs? States with the most job openings for Guest Relations Supervisor jobs include:
What are popular job titles related to Guest Relations Supervisor jobs? For Guest Relations Supervisor jobs, the most frequently searched job titles are:
Guest Relations Supervisor jobs near you
Infographic showing various Guest Relations Supervisor job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 5% Part Time, and 1% Temporary. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Relations Supervisor

Denver Broncos and Stadium Management Company

Denver, CO

$24.75/hr

Other

Posted 20 days ago

Job description

Guest Relations Supervisor

The Denver Broncos are one of the most popular franchises in all of sports. We are dedicated to being the best team to cheer for, play for, and work for across all of sports. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent the Denver Broncos Football Club and Empower Field at Mile High.

Job Summary

Guest Relations Supervisors are at the front line of the gameday experience. They are committed to creating Mile High Magic by fostering a fan-friendly environment that is both safe and fun. Our Supervisors play a vital role in supporting our Team Members and creating a safe, clean and enjoyable experience for everyone in attendance.

Duties and Responsibilities

Customer Service

  • Provide world-class service to all guests of Empower Field at Mile High to ensure their expectations are exceeded or met and their overall experience is positive and memorable
  • Maintain thorough knowledge of the venue policies, fan code of conduct and event information, and enforce the policies to ensure the safety, security, and enjoyment of all guests
  • Interact with all guests in a professional and respectful manner
  • Complete all necessary incident reports
  • Be flexible and ready to work any other duties as assigned

Supervision

  • Conduct pre-event staff briefings for Guest Relations Team Members
  • Supervise a group of Team Members, including coaching them to be successful in their role and supporting them in resolving guest issues
  • Coordinate and ensure that all staff under your supervision receive their allotted break

Guest Relations

  • Work closely with Captain, Guest Relations management, and other stadium staff to resolve customer issues and concerns in a timely and efficient manner
  • Proactively respond to negative fan behavior to ensure that guests can enjoy the event in a positive and safe environment
Minimum Requirements
  • Currently working in the Guest Relations Department
  • Proven record of good attendance at all SMC Mandatory events
  • Excellent customer service and verbal communication skills
  • Attention to detail; ability to work with accuracy under pressure
  • Ability to maintain a positive and respectful attitude
  • Ability to attend all training days, Denver Broncos Home Football games and all SMC Mandatory events
  • Ability to stand, sit, or walk (including stairs) for an extended period of time
  • Ability to work outdoors in various weather conditions, including extreme heat, cold, rain, snow, or wind while maintaining a high level of performance and safety
  • Be able to work a shift that will range from 6-9 hours
  • It is recommended that candidates live in the Denver / Metro Area, including Ft Collins to Pueblo
Preferred Skills and Ability
  • At least three (3) full seasons working Guest Relations at Empower Field at Mile High, preferably working in the role to be supervised (Ticket Taker, Usher, Greeter, etc.)
  • Ability to utilize various technologies including, but not limited to: iPhones, Ticket Scanners, Laptop Computers and Radios

In accordance with the Colorado Equal Pay for Equal Work Act, the hourly rate will be $24.75/hour.

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