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Guest Relations Supervisor Jobs (NOW HIRING)

Blue Hawaiian Helicopters

Guest Relations Agent

Hilo, HI · On-site

$19 - $24/hr

The Guest Relations Agent will help grow base revenue with retail sales which will ensure a ... Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications ...

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How much do guest relations supervisor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for guest relations supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What does a guest relations supervisor do?

A Guest Relations Supervisor oversees the guest services team in hospitality settings such as hotels or resorts, ensuring that guests have a pleasant experience. Their responsibilities include handling guest complaints, resolving issues, supervising front desk staff, and coordinating with other departments to meet guest needs. They also train staff in customer service best practices and maintain high standards of hospitality. The role requires excellent communication, leadership, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a guest relations supervisor?

To thrive as a Guest Relations Supervisor, you need a background in hospitality management, strong customer service skills, and experience in supervising teams. Familiarity with property management systems (PMS), reservation software, and sometimes a certification in hospitality or customer service are commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities set top performers apart in this role. These skills ensure seamless guest experiences, effective team coordination, and the maintenance of high service standards essential for the hospitality industry.

What are some common challenges faced by guest relations supervisors, and how can they effectively address them?

Guest Relations Supervisors often encounter challenges such as managing high guest expectations, resolving conflicts, and coordinating efficiently with multiple departments. To address these effectively, supervisors need strong communication skills, quick problem-solving abilities, and a calm demeanor under pressure. Proactively anticipating guest needs and maintaining open lines of communication with both guests and staff are key strategies. Building strong relationships with team members and fostering a culture of service excellence also contribute to smoother operations and improved guest satisfaction.

Is guest relations a stressful job?

Guest Relations Supervisors often handle customer complaints, resolve issues, and ensure guest satisfaction, which can be stressful during busy periods or when dealing with difficult guests. The role requires strong communication skills, patience, and the ability to manage multiple tasks simultaneously, but stress levels vary depending on the work environment and workload.

Who are the top companies hiring for Guest Relations Supervisor jobs?

The top employers for Guest Relations Supervisor jobs are:

What states have the most Guest Relations Supervisor jobs?

States with the most job openings for Guest Relations Supervisor jobs include:

What are popular job titles related to Guest Relations Supervisor jobs?

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Guest Relations Supervisor jobs near you
Infographic showing various Guest Relations Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Manager - Guest Relations

The Breakers Palm Beach

Palm Beach, FL • On-site

Full-time

Re-posted 19 days ago

Job description

Job Summary:
We are seeking a detail-oriented and friendly individual to oversee the daily activities of our Guest Relations department, which includes the Front Desk, Call Center, and Lobby Concierge desk. The Manager of Guest Relations will be responsible for ensuring excellent customer service and satisfaction for all guests.
Responsibilities:
- Supervise and manage the Front Desk, Call Center, and Lobby Concierge desk operations, including scheduling, training, and performance management.
- Develop and implement strategies to improve guest satisfaction and resolve any issues or complaints in a timely and professional manner.
- Ensure that all guest requests and inquiries are handled promptly and efficiently.
- Maintain a strong working knowledge of the resort and the Palm Beach area in order to provide accurate and helpful information to guests.
- Collaborate with other departments to ensure seamless guest experiences throughout their stay.
- Monitor guest feedback and ratings online and address any concerns or trends.
- Oversee the use of various computer applications and systems used in guest accommodations, ensuring proficiency and accuracy.
- Maintain a flexible work schedule to accommodate the needs of the department.
Qualifications:
- Bachelor's degree in hospitality from a four-year college or university preferred, or equivalent combination of education and experience.
- Minimum of one year of experience working at a Front Desk, Call Center, or Concierge department.
- Previous supervisory or management experience is preferred.
- Strong computer skills, including proficiency in various applications used for guest accommodations.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Familiarity with the Palm Beach area is strongly desired.
- Resourceful and confident personality.
- Must have a flexible schedule.
- Multilingual skills are preferred.

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