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Guest Relations Supervisor Jobs (NOW HIRING)

Northgate Resorts

Guest Relations Staff

Luray, VA · On-site

This is a seasonal full-time or part-time position and reports to the Guest Relations Supervisor. Duties & Responsibilities * Guest Interactions * Provide guidance and explain service options to ...

José Andrs Group

Guest Relations Associate

Manhattan, NY · On-site

$22 - $25/hr

Guest Relations Supervisor Department: Operations - FOH Employment Type: Hourly, Non-Exempt Salary Range: $22.00 - $25.00 per hour, based on experience About José Andrés Group José Andrés Group ...

Northgate Resorts

Guest Relations Staff

Bartlett, NH · On-site

This is a seasonal full-time or part-time position and reports to the Guest Relations Supervisor. Duties & Responsibilities * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Waller, TX · On-site

This is a seasonal full-time or part-time position and reports to the Guest Relations Supervisor. Duties & Responsibilities * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Oxford, MS · On-site

This is a seasonal, full-time or part-time position and reports to the Guest Relations Supervisor. Duties & Responsibilities * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Groveland, CA · On-site

$16.90 - $17.20/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES amp; RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Celina, TX · On-site

$14/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES & RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Breaux Bridge, LA · On-site

$12 - $13/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES & RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Celina, TX · On-site

$14/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES & RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Groveland, CA · On-site

$16.90 - $17.20/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES & RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Celina, TX

$14/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES amp; RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Breaux Bridge, LA · On-site

$12 - $13/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES & RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

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Guest Relations Supervisor information

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$12

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$31

How much do guest relations supervisor jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for guest relations supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are some common challenges faced by Guest Relations Supervisors, and how can they effectively address them?

Guest Relations Supervisors often encounter challenges such as managing high guest expectations, resolving conflicts, and coordinating efficiently with multiple departments. To address these effectively, supervisors need strong communication skills, quick problem-solving abilities, and a calm demeanor under pressure. Proactively anticipating guest needs and maintaining open lines of communication with both guests and staff are key strategies. Building strong relationships with team members and fostering a culture of service excellence also contribute to smoother operations and improved guest satisfaction.

What does a Guest Relations Supervisor do?

A Guest Relations Supervisor oversees the guest services team in hospitality settings such as hotels or resorts, ensuring that guests have a pleasant experience. Their responsibilities include handling guest complaints, resolving issues, supervising front desk staff, and coordinating with other departments to meet guest needs. They also train staff in customer service best practices and maintain high standards of hospitality. The role requires excellent communication, leadership, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Guest Relations Supervisor, and why are they important?

To thrive as a Guest Relations Supervisor, you need a background in hospitality management, strong customer service skills, and experience in supervising teams. Familiarity with property management systems (PMS), reservation software, and sometimes a certification in hospitality or customer service are commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities set top performers apart in this role. These skills ensure seamless guest experiences, effective team coordination, and the maintenance of high service standards essential for the hospitality industry.
What states have the most Guest Relations Supervisor jobs? States with the most job openings for Guest Relations Supervisor jobs include:
What are popular job titles related to Guest Relations Supervisor jobs? For Guest Relations Supervisor jobs, the most frequently searched job titles are:
Guest Relations Supervisor jobs near you
Infographic showing various Guest Relations Supervisor job openings in the United States as of June 2026, with employment types broken down into 56% Full Time, 42% Part Time, 1% Temporary, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Relations Staff

Northgate Resorts

Luray, VA • On-site

Other

Posted 8 days ago

Job description

Guest Relations Staff

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don't do this as individuals, but as a passionate team that cares about making a difference in our guests' lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Guest Relations Staff is responsible for providing outstanding assistance, complaint resolution, and an overall wondrous experience to camp-resort guests. The Guest Relations Staff will work the Express Check-ins, escort guests to their sites, and canvas the resort to assist guests during their stay. This is a seasonal full-time or part-time position and reports to the Guest Relations Supervisor.

Duties & Responsibilities
  • Guest Interactions
    • Provide guidance and explain service options to accommodate guest needs
    • Ensure guest reservations are accurate and consistent with company policies
    • Be the first point-of-contact for guests' arrival by checking them in and escorting them to their lodging or RV site
    • Act as a concierge for transient guests - understanding local opportunities and answering guest questions or directing them to the appropriate person
    • Upsell ancillary sales (firewood, ice, golf carts, etc.) and deliver or provide guests promptly
    • Enforce park rules, including quiet hours
  • Other Essential Duties
    • Engage with guests to foster a relationship with the guests, and to communicate and follow-through on any guest requests
    • Understand POS and reservation system and use a tablet to document all notes
    • Communicate with all departments and escalate any issues as necessary
    • Submit work orders to proper departments as needed.
    • Follow the guest recovery service guidelines
Education/Training/Experience
  • Customer service experience preferred
Qualifications/Requirements
  • Basic computer skills
  • Provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
  • Excellent communication, customer service, and problem-solving skills
  • Can handle issues as they arise and take quick action to resolve them personally
  • Strong attention to detail, speed, and accuracy
  • Ability to multi-task and work in a fast-paced environment
  • Strong work ethic and a positive attitude
  • Required to work nights, weekends, and holidays
  • Work with minimal supervision
  • Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
Essential Physical Demands
  • Able to lift up to 20 lbs
  • Must be able to stand outside in any weather conditions for extended periods
  • Must be able to remain in a stationary position
  • Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
  • Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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