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Guest Relations Supervisor Jobs (NOW HIRING)

Northgate Resorts

Guest Relations Staff

Waco, TX

$11 - $13/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES amp; RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Groveland, CA

$16.90 - $17.20/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES & RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Groveland, CA

$16.90 - $17.20/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES amp; RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Groveland, CA · On-site

$16.90 - $17.20/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES & RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Barryville, NY

$16 - $18/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES amp; RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Waco, TX · On-site

$11 - $13/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES & RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

Northgate Resorts

Guest Relations Staff

Breaux Bridge, LA · On-site

$12 - $13/hr

This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. DUTIES & RESPONSIBILITIES * Guest Interactions * Provide guidance and explain service options to ...

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Guest Relations Supervisor information

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How much do guest relations supervisor jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for guest relations supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are some common challenges faced by Guest Relations Supervisors, and how can they effectively address them?

Guest Relations Supervisors often encounter challenges such as managing high guest expectations, resolving conflicts, and coordinating efficiently with multiple departments. To address these effectively, supervisors need strong communication skills, quick problem-solving abilities, and a calm demeanor under pressure. Proactively anticipating guest needs and maintaining open lines of communication with both guests and staff are key strategies. Building strong relationships with team members and fostering a culture of service excellence also contribute to smoother operations and improved guest satisfaction.

What does a Guest Relations Supervisor do?

A Guest Relations Supervisor oversees the guest services team in hospitality settings such as hotels or resorts, ensuring that guests have a pleasant experience. Their responsibilities include handling guest complaints, resolving issues, supervising front desk staff, and coordinating with other departments to meet guest needs. They also train staff in customer service best practices and maintain high standards of hospitality. The role requires excellent communication, leadership, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Guest Relations Supervisor, and why are they important?

To thrive as a Guest Relations Supervisor, you need a background in hospitality management, strong customer service skills, and experience in supervising teams. Familiarity with property management systems (PMS), reservation software, and sometimes a certification in hospitality or customer service are commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities set top performers apart in this role. These skills ensure seamless guest experiences, effective team coordination, and the maintenance of high service standards essential for the hospitality industry.
What states have the most Guest Relations Supervisor jobs? States with the most job openings for Guest Relations Supervisor jobs include:
What are popular job titles related to Guest Relations Supervisor jobs? For Guest Relations Supervisor jobs, the most frequently searched job titles are:
Guest Relations Supervisor jobs near you
Infographic showing various Guest Relations Supervisor job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 5% Part Time, and 1% Temporary. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Relations Associate

José Andrés Group

Manhattan, NY • On-site

$22 - $25/hr

Full-time

Medical, Retirement

Posted 11 days ago

Job description

Job Type
Full-time
Description
Job Title: Guest Relations Associate
Reports To: Guest Relations Supervisor
Department: Operations - FOH
Employment Type: Hourly, Non-Exempt
Salary Range: $22.00 - $25.00 per hour, based on experience
About José Andrés Group
José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
Position Summary:
The Guest Relations Associate serves as a key point of contact for guests, ensuring a seamless and positive experience from initial inquiry through reservation and follow-up. This role manages reservations across multiple platforms, maintains accurate guest information, and supports revenue goals by optimizing booking opportunities within capacity guidelines. The position acts as a liaison between guests and internal teams, communicates restaurant offerings, and proactively identifies solutions to meet guest needs. Additionally, the role supports administrative functions and requires strong organization, communication, and problem-solving skills in a fast-paced environment.
Key Responsibilities:
  • To be an agent of hospitality and seek every opportunity to help guests have a positive experience
  • Respond to reservation requests, confirm reservations and handle guest communication through email, Open Table and phone.
  • Ensure that guest information is accurate, up to date and recorded properly.
  • Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.
  • Liaise between guests and with host and management teams in person, via phone and Open Table.
  • Route large group reservations and event requests to appropriate team members to follow up
  • Provide guests with information about restaurant concepts and special menus or events.
  • Proactively offer alternatives in order to capture business.
  • Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.

Requirements
  • 1-2 years of applicable experience.
  • Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.
  • Ability to take direction and work in a team environment and to work calmly and effectively under pressure.
  • Must have problem-solving abilities, be self-motivated, and be organized.
  • This position will spend most of the time seated at a desk.
  • Must be able to sit and exert well-paced mobility for up to 8 hours in length.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
  • Talking and hearing occur continuously in communicating with guests, supervisors and other employees.
  • Requires manual dexterity to use and operate all necessary equipment.

In Return, We Offer You
  • Competitive compensation and performance-based bonus opportunities
  • Comprehensive health & wellness benefits
  • Retirement savings plans
  • Employee dining discounts
  • Growth in a values-driven, award-winning hospitality group

Equal Opportunity Employer
José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.
Salary Description
$22 - $25 per hour

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