ZipRecruiter

Log In

1

Guest Services Supervisor Jobs (NOW HIRING)

Stonebridge Companies

Guest Services Supervisor

Aiken, SC · On-site

$24 - $25/hr

Guest Services Supervisor Location: Boulder, CO FLSA: Non-exempt Pay Range: $24.00 - 25.00 DOE an hour plus incentives What You'll Do * Welcome guests with genuine hospitality and a friendly smile

pacsci

Guest Services Supervisor

Pacific, WA · On-site

Guest Services Supervisor Department: Admissions & Guest Services Reports to: Guest Services Hospitality Manager Pay Class: Full-time Regular FLSA Status: Hourly, Non-Exempt Position Summary The ...

Hotel Haya

Guest Services Supervisor

Tampa, FL · On-site

GUEST SERVICES SUPERVISOR Reports to: GUEST SERVICES MANAGER, position is Non-Exempt WHAT YOU WILL GET Work with an amazing team who is passionate about hospitality, celebrating diversity and ...

Boyne Resorts

Guest Services Supervisor

Boyne Falls, MI · On-site

As a Guest Service Supervisor , you are responsible for ensuring exceptional guest and team member experiences by overseeing and managing all aspects of the bell staff and shuttle operations, along ...

Stonebridge Companies

Guest Services Supervisor

Denver, CO · On-site

$21 - $22/hr

Guest Services Supervisor Location: Denver, CO FLSA: Non-Exempt Status: Full-time Reports to: Front Desk Manager Pay Range: $21.00 - $22.00 per hour The purpose of a Guest Services Supervisor is to ...

Stonebridge Companies

$22 - $24/hr

Guest Services Supervisor Location: Denver, CO FLSA: Non-Exempt Status: Full-time Reports to: Assistant General Manager Pay Range: $22.00 - $24.00 Job Summary: The purpose of a Guest Services ...

Stonebridge Companies

Guest Services Supervisor

Aurora, CO · On-site

$20 - $23/hr

Guest Service Supervisor Location: Aurora, CO FLSA: Non-Exempt Status: Full-time Reports to: Front Office Manager Pay Range: $20.00 - $23.00 per hour The purpose of a Guest Services Supervisor is to ...

MedStar Health

Guest Services Supervisor

Washington, DC · On-site

$28.76 - $48.96/hr

The Guest services Supervisor is a working supervisor who will role model all desires associate behaviors. In addition the supervisor will handle department scheduling training processes/procedures ...

next page

Showing results 1-20

All JobsGuest Services Supervisor Jobs

Guest Services Supervisor information

See salary details

$12

$21

$31

How much do guest services supervisor jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for guest services supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Guest Services Supervisor vs Front Desk Agent?

AspectGuest Services SupervisorFront Desk Agent
CredentialsHigh school diploma; customer service experience; leadership skillsHigh school diploma; customer service skills
Work EnvironmentSupervises guest services team, oversees guest interactions, handles escalationsAssists guests at the front desk, check-in/out, provides information
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Search & Comparison IntentUnderstanding supervisory roles, career progressionEntry-level guest interaction roles

The Guest Services Supervisor typically oversees the guest services team, manages guest interactions, and handles escalations, requiring leadership skills and experience. In contrast, a Front Desk Agent primarily assists guests with check-in and check-out, providing direct customer service. Both roles are common in the hospitality industry, but the supervisor position involves more responsibility and oversight.

What are Guest Services Supervisors?

Guest Services Supervisors oversee the front-line staff who interact with guests in hotels, resorts, or other hospitality settings. They ensure that guests receive excellent service, handle complaints or special requests, and coordinate with other departments to meet guests' needs. Their responsibilities may include training staff, managing schedules, and maintaining service standards to enhance guest satisfaction. Guest Services Supervisors play a key role in creating a positive experience for guests throughout their stay.

What is the role of a guest service supervisor?

A guest service supervisor oversees the front desk or customer service team, ensuring guests receive quality service and their needs are met. They handle guest complaints, coordinate staff schedules, and maintain service standards, often using communication and leadership skills to enhance the guest experience.

What is the highest paid job in hospitality?

In the hospitality industry, executive roles such as General Managers of large hotels or resort directors tend to be the highest paid, often earning six-figure salaries. These positions require extensive experience, leadership skills, and often advanced certifications, with compensation influenced by the property's size and location.

What are the key skills and qualifications needed to thrive as a Guest Services Supervisor, and why are they important?

To thrive as a Guest Services Supervisor, you need experience in hospitality management, strong problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and customer service software is typically required. Exceptional interpersonal skills, leadership, and conflict resolution abilities help you effectively manage teams and delight guests. These skills ensure smooth operations, high guest satisfaction, and a positive work environment within hospitality settings.

What are some common challenges faced by a Guest Services Supervisor, and how can they be effectively managed?

Guest Services Supervisors often encounter challenges such as handling guest complaints, coordinating between multiple departments, and maintaining high service standards during peak periods. Effective communication and strong problem-solving skills are essential for quickly resolving issues and ensuring guest satisfaction. Building a supportive team environment and staying proactive with staff training can also help manage workload fluctuations and maintain service quality. Regularly reviewing guest feedback and implementing improvements contributes to a smoother operation and a positive guest experience.

What is a guest service supervisor?

A guest service supervisor is a professional responsible for overseeing customer service operations in hospitality or retail settings. They manage staff, handle guest concerns, ensure service standards are met, and often require strong communication and leadership skills. The role may involve scheduling, training, and using customer management tools to enhance guest experiences.

How to become a hotel supervisor?

To become a hotel supervisor, candidates typically need previous experience in hospitality or customer service, often starting in entry-level roles such as front desk agent or housekeeper. Developing strong leadership, communication, and organizational skills is essential, and some employers may prefer candidates with a relevant hospitality management degree or certification. Progression usually involves gaining experience, demonstrating reliability, and taking on supervisory responsibilities over time.
More about Guest Services Supervisor jobs
What cities are hiring for Guest Services Supervisor jobs? Cities with the most Guest Services Supervisor job openings:
Who are the top companies hiring for Guest Services Supervisor jobs? The top employers for Guest Services Supervisor jobs are:
What states have the most Guest Services Supervisor jobs? States with the most job openings for Guest Services Supervisor jobs include:
What job categories do people searching Guest Services Supervisor jobs look for? The top searched job categories for Guest Services Supervisor jobs are:
What are popular job titles related to Guest Services Supervisor jobs? For Guest Services Supervisor jobs, the most frequently searched job titles are:
Guest Services Supervisor jobs near you

Guest Services Supervisor

Rusty Parrot Lodge

Jackson, WY • On-site

Full-time

Posted 19 days ago

Job description

Salary:

GUEST SERVICES SUPERVISOR at the RUSTY PARROT LODGE


About the Position

The Guest Services Supervisorplays a crucial role in creating an exceptional guest experience and maintaining the hotel's reputation for excellence. Overseeing all aspects of guest accommodation, the
Guest Services Supervisoris instrumental in maintaining the highest standards of cleanliness, comfort, and service.


Qualifications and Skills

As Guest Services Supervisor, you are in a key position at a small, luxury, family-owned iconic lodge, responsible for overseeing all aspects of the guest experience. You are a born leader who instills excellence and camaraderie in a large team. You will lead and manage all aspects of guest relations and services to ensure an unparalleled experience for our esteemed clientele. Your primary focus will be on orchestrating seamless interactions and exceeding guest expectations, embodying the essence of luxury and hospitality. Overall, the Guest Services Supervisor plays a crucial role in creating an exceptional guest experience and maintaining the lodge's reputation for excellence.

Core Responsibilities

  • Oversee all guest interactions, ensuring prompt, courteous, and personalized service at every touchpoint. Address guest inquiries, requests, and concerns promptly and effectively, striving to resolve issues to the guest's satisfaction.
  • Uphold brand standards and regulations while addressing issues for continuous improvement and enforcing hotel policies.
  • Develop and implement strategic initiatives to enhance guest satisfaction, loyalty, and overall experience. Collaborate with senior management to align guest service strategies with the hotel's vision and objectives.
  • Enhance guest experiences through seamless collaboration with various departments, proactive anticipation of needs, and resolution of concerns with professionalism
  • Stay updated on industry trends to innovate and create memorable moments, exceeding expectations at every opportunity.
  • Lead, mentor, and inspire a team of guest service professionals, including concierge staff, front desk agents, and guest relations personnel. Foster a culture of excellence, teamwork, and continuous improvement.
  • Foster strong relationships with other departments, such as housekeeping, food and beverage, and maintenance, to ensure seamless coordination and delivery of services. Collaborate cross-functionally to anticipate and address guest needs proactively.


Requirements

  • Knowledge of industry trends, best practices, and emerging technologies in guest services and hospitality.
  • Proven leadership abilities, with a track record of successfully leading teams and achieving operational excellence.
  • Strong interpersonal and communication skills, with the ability to interact effectively with the leadership team, other departments, staff and guests.
  • Detail-oriented, organized, and able to multitask in a fast-paced environment.
  • Ability to work quickly without compromising quality.
  • Excellent verbal and written skills