ZipRecruiter

Log In

1

Guest Services Lead Jobs (NOW HIRING)

Troon Golf

Guest Services Lead

Show Low, AZ · On-site

$15.25 - $19.75/hr

Torreon Golf Club is seeking a Guest Services Lead! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. The Guest Services Lead at ...

Troon

Guest Services Lead

Show Low, AZ

$15.25 - $19.75/hr

Torreon Golf Club is seeking a Guest Services Lead! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. The Guest Services Lead at ...

Healthy Living

Guest Services Lead

South Burlington, VT · On-site

$19 - $20.63/hr

For our Guest Services Lead, it's all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high-energy part of the store. Our Guest Services team is the heartbeat of ...

Healthy Living

Guest Services Lead

South Burlington, VT

$19 - $20.63/hr

For our Guest Services Lead, it's all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high-energy part of the store. Our Guest Services team is the heartbeat of ...

Mundelein Park District

Guest Services Lead

Mundelein, IL · On-site

$18.48 - $27.21/hr

Guest Services Lead Job Posting Position Type: Part-Time Hiring Wage Range: $18.48 - $23.10/DOQFull Wage Range $18.48 - $27.21Benefits: : IMRF, Paid Holidays, Sick Pay, Vacation Pay, Personal and ...

Mundelein Park District

Guest Services Lead

Mundelein, IL · On-site

$18.48 - $27.21/hr

Guest Services Lead Job Posting Position Type : Part-Time Hiring Wage Range : $18.48 - $23.10/DOQ Full Wage Range $18.48 - $27.21 Benefits : : IMRF, Paid Holidays, Sick Pay, Vacation Pay, Personal ...

Daniel Stowe Conservancy

Guest Services Lead

Belmont, NC · On-site

$14.75 - $19/hr

Guest Services Lead Accountability: Reports to the Guest Services Manager Job Classification : Part-time, hourly, non-exempt About: Daniel Stowe Conservancy (Stowe) inspires a love of nature and its ...

Daniel Stowe Botanical Garden

Guest Services Lead

Belmont, NC · On-site

$14.75 - $19/hr

Guest Services Lead Accountability: Reports to the Guest Services Manager Job Classification : Part-time, hourly, non-exempt About: Daniel Stowe Conservancy (Stowe) inspires a love of nature and its ...

Daniel Stowe Conservancy

Guest Services Lead

Belmont, NC · On-site

$14.75 - $19/hr

Guest Services Lead Accountability: Reports to the Guest Services Manager Job Classification : Part-time, hourly, non-exempt About: Daniel Stowe Conservancy (Stowe) inspires a love of nature and its ...

koa

GUEST SERVICES LEAD

Grand Island, NY

$15 - $19.50/hr

The Guest Services Lead (GSL) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. The GSL supervises the operations of ...

koa

GUEST SERVICES LEAD

Sunbury, OH

$14.75 - $19.25/hr

The Guest Services Lead (GSL) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. The GSL supervises the operations of ...

Casino Pauma

Guest Services Lead

CA · On-site

$16.75 - $21.75/hr

Reports to the Guest Service Manager. In the absence of the Guest Service Manager or Supervisor, Lead is responsible for overseeing the daily operations of the Players Club and other Marketing ...

koa

GUEST SERVICES LEAD

Sunbury, OH

$14.75 - $19.25/hr

The Guest Services Lead (GSL) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. The GSL supervises the operations of ...

Casino Pauma

Guest Services Lead

Pauma Valley, CA

$16.75 - $21.75/hr

Reports to the Guest Service Manager. In the absence of the Guest Service Manager or Supervisor, Lead is responsible for overseeing the daily operations of the Players Club and other Marketing ...

koa

GUEST SERVICES LEAD

Grand Island, NY · On-site

$15 - $19.50/hr

The Guest Services Lead (GSL) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. The GSL supervises the operations of ...

next page

Showing results 1-20

All JobsTourism JobsHotel JobsGuest Services Manager JobsGuest Services Lead Jobs

Guest Services Lead information

See salary details

$9

$17

$24

How much do guest services lead jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for guest services lead in the United States is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.95 per hour, depending on experience, location, and employer.

What does a Guest Services Lead do?

A Guest Services Lead is responsible for overseeing the guest services team to ensure a positive and efficient experience for all visitors. They handle guest inquiries, resolve issues, and coordinate with other departments to meet guests' needs. Additionally, they often train and mentor staff, monitor service standards, and help implement policies to improve customer satisfaction. Their goal is to create a welcoming environment and address any concerns promptly.

What are the key skills and qualifications needed to thrive as a Guest Services Lead, and why are they important?

To thrive as a Guest Services Lead, you need experience in customer service, leadership abilities, and often a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is typically required. Outstanding interpersonal skills, problem-solving, and the ability to motivate a team help you excel in this role. These skills ensure excellent guest experiences, efficient team operations, and consistently high service standards.

What are some common challenges faced by a Guest Services Lead, and how can they be effectively managed?

A Guest Services Lead often encounters challenges such as managing high guest volumes during peak times, addressing diverse customer needs, and resolving unexpected issues or complaints. Effectively managing these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and excellent communication with both guests and team members. Building a proactive, supportive team environment and maintaining a calm, solution-focused approach are key to ensuring guest satisfaction and smooth operations.

What is the difference between Guest Services Lead vs Front Desk Supervisor?

AspectGuest Services LeadFront Desk Supervisor
CredentialsCustomer service experience, sometimes hospitality certificationsCustomer service experience, hospitality certifications often preferred
Work EnvironmentHotels, resorts, entertainment venuesHotels, resorts, hospitality establishments
Employer & Industry UsageCommonly used in hospitality and entertainment sectorsWidely used in hotel and resort industries
Search & Comparison IntentPeople comparing guest service roles in hospitalityIndividuals seeking supervisory roles at front desks

The Guest Services Lead and Front Desk Supervisor roles both focus on guest satisfaction within hospitality settings. The Guest Services Lead typically emphasizes customer service and team coordination, while the Front Desk Supervisor often oversees check-in/check-out processes and staff management. Both roles require similar credentials and are used interchangeably in many establishments, but the titles may vary based on company structure and specific responsibilities.

Who are the top companies hiring for Guest Services Lead jobs?

The top employers for Guest Services Lead jobs are:

What states have the most Guest Services Lead jobs?

States with the most job openings for Guest Services Lead jobs include:

What are popular job titles related to Guest Services Lead jobs?

For Guest Services Lead jobs, the most frequently searched job titles are:

Guest Services Lead jobs near you
Infographic showing various Guest Services Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $37,426 per year, or $18 per hour.

Guest Services Lead

Troon Golf

Show Low, AZ • On-site

$15.25 - $19.75/hr

Full-time

Re-posted 25 days ago

Troon rating

6.2

Company rating: 6.2 out of 10

Based on 123 frontline employees who took The Breakroom Quiz

17th of 28 rated golf clubs

Job description

Torreon Golf Club is seeking a Guest Services Lead! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. The Guest Services Lead at Torreon Golf Club is responsible for overseeing daily outside service operations while delivering an exceptional arrival and departure experience for our members and guests. This position serves as the on-site leader for the outside services team and ensures that Torreon's high standards of professionalism, organization, and hospitality are consistently met.
Position Overview
The Guest Services Lead manages cart staging, bag drop operations, practice facility presentation, and overall flow of play. This individual sets the tone for service culture by leading by example and providing direction, training, and support to Outside Services Attendants.
Primary Responsibilities
  • Supervise and coordinate daily outside service operations
  • Ensure carts are cleaned, prepared, and staged to club standards
  • Oversee bag handling and storage with care and professionalism
  • Maintain the driving range, short game areas, and practice facilities
  • Monitor pace of play support and first tee organization
  • Serve as a communication bridge between the golf shop and outside staff
  • Assist with tournament setup, signage placement, and special event preparation
  • Train and mentor outside service staff on service standards and procedures
  • Ensure all areas (bag drop, cart barn, staging areas) remain clean and organized

Leadership & Service Standards
The ideal candidate demonstrates strong leadership skills, reliability, and a proactive approach to problem-solving. This role requires excellent communication, attention to detail, and the ability to manage multiple moving parts during busy tee times and events. The Guest Services Lead must foster a positive, team-first culture while ensuring members consistently feel welcomed and valued.
Seasonal Scope
This is a seasonal leadership position aligned with Torreon's golf calendar, offering growth opportunities within golf operations for individuals seeking advancement in the industry.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Troon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Troon Golf logo

About Troon Golf

Sourced by ZipRecruiter

Troon started as one facility in 1990 and has since grown to become the world's largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit

Industry

Fitness and sports centers, hospitality services and traveler accommodation

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

View All Troon Golf Jobs

Apply