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Guest Services Lead Jobs (NOW HIRING)

Troon

Guest Services Lead

Show Low, AZ

$15.25 - $19.75/hr

Torreon Golf Club is seeking a Guest Services Lead! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. The Guest Services Lead at ...

Troon Golf

Guest Services Lead

Show Low, AZ · On-site

$15.25 - $19.75/hr

Torreon Golf Club is seeking a Guest Services Lead! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. The Guest Services Lead at ...

Mundelein Park District

Guest Services Lead

Mundelein, IL · On-site

$18.48 - $27.21/hr

Guest Services Lead Job Posting Position Type : Part-Time Hiring Wage Range : $18.48 - $23.10/DOQ Full Wage Range $18.48 - $27.21 Benefits : : IMRF, Paid Holidays, Sick Pay, Vacation Pay, Personal ...

Healthy Living

Guest Services Lead

South Burlington, VT

$19 - $20.63/hr

For our Guest Services Lead, it's all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high-energy part of the store. Our Guest Services team is the heartbeat of ...

Healthy Living

Guest Services Lead

South Burlington, VT · On-site

$19 - $20.63/hr

For our Guest Services Lead, it's all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high-energy part of the store. Our Guest Services team is the heartbeat of ...

Mundelein Park District

Guest Services Lead

Mundelein, IL · On-site

$18.48 - $27.21/hr

Guest Services Lead Job Posting Position Type : Part-Time Hiring Wage Range : $18.48 - $23.10/DOQ Full Wage Range $18.48 - $27.21 Benefits : : IMRF, Paid Holidays, Sick Pay, Vacation Pay, Personal ...

Carilion Clinic

GUEST SERVICES LEAD

Roanoke, VA · On-site

$16.18 - $22.65/hr

R157970 GUEST SERVICES LEAD (Open) How You'll Help Transform Healthcare: Will work within the Ambulatory Sites. Tanglewood, CSMOB, Riverside 1, and 3, and Parkview other locations as needed. Assists ...

Parkland Health

$16 - $20.75/hr

Provide direction, development, and guidance to Guest Services Staff. * Lead, trains, and motivates frontline staff to achieve set departmental goals and objectives. * Assists supervisors with daily ...

koa

GUEST SERVICES LEAD

Sunbury, OH · On-site

$14.75 - $19.25/hr

The Guest Services Lead (GSL) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. The GSL supervises the operations of ...

Carilion Clinic

GUEST SERVICES LEAD

Roanoke, VA · On-site

$16.18 - $22.65/hr

R157970 GUEST SERVICES LEAD (Open) How You'll Help Transform Healthcare: Will work within the Ambulatory Sites. Tanglewood, CSMOB, Riverside 1, and 3, and Parkview other locations as needed. Assists ...

Club Fortune Casino

Guest Services Lead

North Las Vegas, NV · On-site

$15 - $19.25/hr

The Guest Service Center Lead is responsible for providing friendly, excellent service to every guest throughout the property. This role assists guests with inquiries, handles cash transactions ...

koa

GUEST SERVICES LEAD

Sunbury, OH

$14.75 - $19.25/hr

The Guest Services Lead (GSL) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. The GSL supervises the operations of ...

Kampgrounds of America

GUEST SERVICES LEAD

Sunbury, OH · On-site

$14 - $15/hr

The Guest Services Lead (GSL) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. The GSL supervises the operations of ...

Hostelling International USA

Guest Services Lead

Boston, MA · On-site

$19.85 - $20.23/hr

Hostelling International USA is looking for a Guest Services Lead to join our energetic team at the Boston hostel! In this key role, you'll oversee front desk operations, support the Guest Services ...

New

Full House Resorts

Guest Services Lead

Cripple Creek, CO · On-site

$18/hr

Guest Services * Greet guests warmly and professionally upon arrival and departure. * Assist guest inquiries politely and respectfully. * Source and provide accurate information about hotel amenities ...

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Guest Services Lead information

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How much do guest services lead jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for guest services lead in the United States is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.95 per hour, depending on experience, location, and employer.

What does a guest service lead do?

A guest service lead oversees customer service operations, ensuring guests have a positive experience. They train and supervise staff, handle guest complaints, and coordinate service delivery to maintain high standards in a hospitality or retail environment.

What are the key skills and qualifications needed to thrive as a Guest Services Lead, and why are they important?

To thrive as a Guest Services Lead, you need experience in customer service, leadership abilities, and often a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is typically required. Outstanding interpersonal skills, problem-solving, and the ability to motivate a team help you excel in this role. These skills ensure excellent guest experiences, efficient team operations, and consistently high service standards.

What is the highest paid job in hospitality?

In hospitality, executive roles such as General Managers, Regional Directors, and Hotel Owners tend to be the highest paid. These positions require extensive experience, leadership skills, and often involve overseeing multiple properties or large organizations, with salaries reaching six figures or more depending on the size and location of the operation.

What are some common challenges faced by a Guest Services Lead, and how can they be effectively managed?

A Guest Services Lead often encounters challenges such as managing high guest volumes during peak times, addressing diverse customer needs, and resolving unexpected issues or complaints. Effectively managing these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and excellent communication with both guests and team members. Building a proactive, supportive team environment and maintaining a calm, solution-focused approach are key to ensuring guest satisfaction and smooth operations.

What jobs pay 4000 a week without a degree?

Guest Services Lead positions typically do not pay $4,000 per week without a degree, as they usually offer hourly wages or salaries below that level. High-paying roles that can reach or exceed $4,000 weekly without a degree often include skilled trades such as commercial truck driving, sales, real estate, or entrepreneurship, which rely on experience, certifications, or business skills rather than formal education.

What is the difference between Guest Services Lead vs Front Desk Supervisor?

AspectGuest Services LeadFront Desk Supervisor
CredentialsCustomer service experience, sometimes hospitality certificationsCustomer service experience, hospitality certifications often preferred
Work EnvironmentHotels, resorts, entertainment venuesHotels, resorts, hospitality establishments
Employer & Industry UsageCommonly used in hospitality and entertainment sectorsWidely used in hotel and resort industries
Search & Comparison IntentPeople comparing guest service roles in hospitalityIndividuals seeking supervisory roles at front desks

The Guest Services Lead and Front Desk Supervisor roles both focus on guest satisfaction within hospitality settings. The Guest Services Lead typically emphasizes customer service and team coordination, while the Front Desk Supervisor often oversees check-in/check-out processes and staff management. Both roles require similar credentials and are used interchangeably in many establishments, but the titles may vary based on company structure and specific responsibilities.

What does a Guest Services Lead do?

A Guest Services Lead is responsible for overseeing the guest services team to ensure a positive and efficient experience for all visitors. They handle guest inquiries, resolve issues, and coordinate with other departments to meet guests' needs. Additionally, they often train and mentor staff, monitor service standards, and help implement policies to improve customer satisfaction. Their goal is to create a welcoming environment and address any concerns promptly.

Is a CSA job stressful?

A Guest Services Lead role can be stressful due to managing guest interactions, resolving issues, and overseeing staff. The job often requires strong communication skills, multitasking, and the ability to handle high-pressure situations, especially during busy periods or peak seasons.
Who are the top companies hiring for Guest Services Lead jobs? The top employers for Guest Services Lead jobs are:
What states have the most Guest Services Lead jobs? States with the most job openings for Guest Services Lead jobs include:
What are popular job titles related to Guest Services Lead jobs? For Guest Services Lead jobs, the most frequently searched job titles are:
Guest Services Lead jobs near you
Infographic showing various Guest Services Lead job openings in the United States as of July 2026, with employment types broken down into 69% Full Time, 29% Part Time, and 2% Temporary. Highlights an 100% Physical job distribution, with an average salary of $37,426 per year, or $18 per hour.
Guest Services Lead

Guest Services Lead

Troon

Show Low, AZ

$15.25 - $19.75/hr

Full-time

Posted 24 days ago

Troon rating

6.2

Company rating: 6.2 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

18th of 28 rated golf clubs

Job description

Torreon Golf Club is seeking a Guest Services Lead! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. The Guest Services Lead at Torreon Golf Club is responsible for overseeing daily outside service operations while delivering an exceptional arrival and departure experience for our members and guests. This position serves as the on-site leader for the outside services team and ensures that Torreon’s high standards of professionalism, organization, and hospitality are consistently met.
Position Overview
The Guest Services Lead manages cart staging, bag drop operations, practice facility presentation, and overall flow of play. This individual sets the tone for service culture by leading by example and providing direction, training, and support to Outside Services Attendants.
Primary Responsibilities
 
  • Supervise and coordinate daily outside service operations
  •  Ensure carts are cleaned, prepared, and staged to club standards
  •  Oversee bag handling and storage with care and professionalism
  •  Maintain the driving range, short game areas, and practice facilities
  •  Monitor pace of play support and first tee organization
  •  Serve as a communication bridge between the golf shop and outside staff
  •  Assist with tournament setup, signage placement, and special event preparation
  •  Train and mentor outside service staff on service standards and procedures
  •  Ensure all areas (bag drop, cart barn, staging areas) remain clean and organized

     
Leadership & Service Standards
The ideal candidate demonstrates strong leadership skills, reliability, and a proactive approach to problem-solving. This role requires excellent communication, attention to detail, and the ability to manage multiple moving parts during busy tee times and events. The Guest Services Lead must foster a positive, team-first culture while ensuring members consistently feel welcomed and valued.
Seasonal Scope
This is a seasonal leadership position aligned with Torreon’s golf calendar, offering growth opportunities within golf operations for individuals seeking advancement in the industry.

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About Troon Golf

Sourced by ZipRecruiter

Troon started as one facility in 1990 and has since grown to become the world's largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit

Industry

Fitness and sports centers, hospitality services and traveler accommodation

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

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