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Assistant Guest Services Manager Jobs (NOW HIRING)

The Car Park

Assistant Guest Services Manager

Tampa, FL · On-site

$65K/yr

... * Assist in onboarding, offboarding and performance management of Team Members. * Ensure that operational guidelines, security, cash control and customer service procedures are implemented and ...

Andy Frain Services

Guest Services Manager

Orlando, FL · On-site

This position is responsible for managing Guest Services functions within Orlando Venues Properties ... equipment. Assist Director of Operations and Business Services Manager in the management and ...

Meow Wolf

Guest Services Manager

Denver, CO

$78K - $88K/yr

The Guest Services Manager is responsible for ensuring the daily operating goals and standards of ... Provides coverage for floor management when Assistant Manager or Leads are not scheduled. * Plans ...

New

AccorHotel

Guest Services Manager

Los Angeles, CA

You assist the Director of Front Office in all aspects of the department and ensure service ... Previous experience in managing Guest Services, Concierge or Valet Parking * Experience in 5-star ...

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Assistant Guest Services Manager information

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$24K

$46.8K

$60K

How much do assistant guest services manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for assistant guest services manager in the United States is $46,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is an assistant guest services manager?

Assistant Guest Services Managers are hospitality professionals who support the Guest Services Manager in overseeing front desk operations, guest relations, and customer service at hotels or resorts. They help ensure guests have a positive experience by resolving complaints, supervising staff, and coordinating with other departments. Their responsibilities often include training new employees, managing schedules, and assisting with check-in and check-out procedures. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

How does an assistant guest services manager typically collaborate with other departments to enhance the guest experience?

As an Assistant Guest Services Manager, you will regularly coordinate with housekeeping, maintenance, food and beverage, and front desk teams to ensure a seamless guest experience. This collaboration often involves communicating guest preferences, resolving service issues promptly, and organizing special requests or events. By fostering good relationships across departments, you help anticipate guest needs and address potential problems before they arise, contributing to higher satisfaction rates. This cross-departmental teamwork is crucial for maintaining the property’s reputation and delivering consistent, high-quality service.

What are the key skills and qualifications needed to thrive as an assistant guest services manager, and why are they important?

To thrive as an Assistant Guest Services Manager, you need strong customer service skills, hospitality knowledge, and experience in front desk operations, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), booking software, and guest feedback platforms is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you effectively interact with guests and support your team. These competencies are crucial for ensuring guest satisfaction, smooth operations, and maintaining high service standards in the hospitality industry.

What is the difference between Assistant Guest Services Manager vs Front Desk Supervisor?

AspectAssistant Guest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality background
Work EnvironmentHotels, resorts, hospitality venuesHotels, resorts, hospitality venues
Employer & Industry UsageCommonly used in hotel management teamsCommonly used in hotel front office operations
Search & Comparison IntentUnderstanding managerial support roles in guest servicesUnderstanding supervisory roles at the front desk

The Assistant Guest Services Manager and Front Desk Supervisor roles both operate within the hospitality industry, focusing on guest experience and service. The main difference lies in the scope of responsibilities: the Assistant Guest Services Manager often supports broader guest relations and administrative tasks, while the Front Desk Supervisor primarily oversees front desk operations and staff. Both roles require customer service skills and hospitality experience, but the Assistant Guest Services Manager may have more involvement in guest satisfaction strategies and team coordination.

What cities are hiring for Assistant Guest Services Manager jobs?

Cities with the most Assistant Guest Services Manager job openings:

Who are the top companies hiring for Assistant Guest Services Manager jobs?

The top employers for Assistant Guest Services Manager jobs are:

What states have the most Assistant Guest Services Manager jobs?

States with the most job openings for Assistant Guest Services Manager jobs include:

Infographic showing various Assistant Guest Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,846 per year, or $22.5 per hour.

Assistant Guest Services Manager

Shore Lodge Whitetail LLC

Mccall, ID

Full-time

Re-posted 3 days ago

Job description

Description

SUMMARY:

The Assistant Guest Services Manager is passionate about instilling service to their team, is outgoing, kind and engaging. Our Guest Services group is an active group and they love to be outdoors and genuinely take pride in creating exceptional experiences for our guests. They are supportive of each other and push each other to go the extra mile, above and beyond. Focusing on Valet, Bell, Transportation, and Outside Services, this team more than any other is the first and last impression for our guests. A key player and one of the many teams who creates lasting and unforgettable service experiences for our members and guests!


WHAT YOU GET TO DO:

  • Effectively supervise the team of Guest Service and Outdoor Service Attendants.
  • Consistently act as a Shore Lodge/Whitetail ambassador, engaging our guests at every opportunity.
  • Ensure our guest's arrival, stay and departure service is fulfilled at a 5 Star service level; welcome guests and maintain post on the drive when not assisting guests.
  • Assist guests with loading/unloading luggage/baggage and escorting to their room.
  • Assist guests with orientation of Shore Lodge/Whitetail and general area.
  • Maintain the general cleanliness of the Shore Lodge exterior entry, Lobby, and Bell staff area.
  • Initiate preparation of Movie Theatre reservations and execute start-up and movie guest services.
  • Maintain inventory and cleanliness of Theatre Concessions room.
  • Maintain Resort Transportation Vehicles: cleanliness, gas levels, etc.
  • Perform valet parking, arrange and maintain luggage carts and perform in-room deliveries.
  • Fulfill transportation requests for members and guests within the immediate area.
  • Assist the Front Office and resort staff as needed, this position supports every team member of the department.
  • Monitor the Game Room and other Resort Amenities for cleanliness and orderliness.


Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

  • 2 years of prior successful Management or Supervisory experience, coupled with the ability to motivate and energize a team.
  • Flexibility to work weekend, holiday hours, days and nights.
  • Relevant Forbes service experience preferred and/or previous Guest Service Experience.
  • High School Diploma or equivalent Education.
  • Ability to multi-task while providing superior customer service is required.
  • Ability to communicate effectively with and receive information from guests and coworkers.
  • Maintenance of a clean driving record and a Valid driver's license.


Apply