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Assistant Guest Services Manager Jobs (NOW HIRING)

Rio Mar Hospitality Management

PR · On-site

Job Summary The Guest Services Manager oversees all aspects of the guest experience, ensuring exceptional service from check-in to check-out while managing guest service operations, including bell ...

ALLEY THEATRE

Guest Services Manager

Houston, TX · On-site

$70K/yr

Other duties to evolve the position SUPERVISORY RESPONSIBILITIES * Assist as shift supervisor to guest services staff in the absence of Audience Experience Manager. * Assist with the hiring and ...

Study Hotels

Guest Services Manager

Chicago, IL · On-site

Manage, mentor, and engage Guest Service Agents, Reservation, Night Audit, and Valet team members ... assist where needed. * Monitor room inventory, reservations, upgrades, and guest preferences.

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Assistant Guest Services Manager information

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$24K

$46.8K

$60K

How much do assistant guest services manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for assistant guest services manager in the United States is $46,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $54,000.00 per year, depending on experience, location, and employer.

How does an Assistant Guest Services Manager typically collaborate with other departments to enhance the guest experience?

As an Assistant Guest Services Manager, you will regularly coordinate with housekeeping, maintenance, food and beverage, and front desk teams to ensure a seamless guest experience. This collaboration often involves communicating guest preferences, resolving service issues promptly, and organizing special requests or events. By fostering good relationships across departments, you help anticipate guest needs and address potential problems before they arise, contributing to higher satisfaction rates. This cross-departmental teamwork is crucial for maintaining the property’s reputation and delivering consistent, high-quality service.

What is a guest services Manager?

A Guest Services Manager is responsible for overseeing the guest experience in a hospitality or entertainment setting. They manage staff, handle guest complaints, coordinate services, and ensure customer satisfaction, often using tools like reservation systems and communication skills. The role typically requires strong leadership, problem-solving abilities, and knowledge of industry standards.

What are the key skills and qualifications needed to thrive as an Assistant Guest Services Manager, and why are they important?

To thrive as an Assistant Guest Services Manager, you need strong customer service skills, hospitality knowledge, and experience in front desk operations, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), booking software, and guest feedback platforms is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you effectively interact with guests and support your team. These competencies are crucial for ensuring guest satisfaction, smooth operations, and maintaining high service standards in the hospitality industry.

What does an assistant service Manager do?

An Assistant Guest Services Manager oversees daily operations of guest services, ensuring customer satisfaction and smooth functioning of the front desk or reception area. They handle guest inquiries, resolve issues, supervise staff, and may assist with training and scheduling, often using management software. Strong communication and leadership skills are essential for this role.

What is the difference between Assistant Guest Services Manager vs Front Desk Supervisor?

AspectAssistant Guest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality background
Work EnvironmentHotels, resorts, hospitality venuesHotels, resorts, hospitality venues
Employer & Industry UsageCommonly used in hotel management teamsCommonly used in hotel front office operations
Search & Comparison IntentUnderstanding managerial support roles in guest servicesUnderstanding supervisory roles at the front desk

The Assistant Guest Services Manager and Front Desk Supervisor roles both operate within the hospitality industry, focusing on guest experience and service. The main difference lies in the scope of responsibilities: the Assistant Guest Services Manager often supports broader guest relations and administrative tasks, while the Front Desk Supervisor primarily oversees front desk operations and staff. Both roles require customer service skills and hospitality experience, but the Assistant Guest Services Manager may have more involvement in guest satisfaction strategies and team coordination.

What is the highest paid job in hospitality?

In the hospitality industry, executive roles such as General Managers of large hotels or resort directors tend to be the highest paid, often earning six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple departments and operations.

What are Assistant Guest Services Managers?

Assistant Guest Services Managers are hospitality professionals who support the Guest Services Manager in overseeing front desk operations, guest relations, and customer service at hotels or resorts. They help ensure guests have a positive experience by resolving complaints, supervising staff, and coordinating with other departments. Their responsibilities often include training new employees, managing schedules, and assisting with check-in and check-out procedures. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

What does an assistant guest services Manager do?

An Assistant Guest Services Manager oversees daily operations of guest services, ensuring customer satisfaction and smooth service delivery. They handle guest inquiries, resolve issues, supervise staff, and coordinate with other departments, often using management software and maintaining high service standards.
What cities are hiring for Assistant Guest Services Manager jobs? Cities with the most Assistant Guest Services Manager job openings:
Who are the top companies hiring for Assistant Guest Services Manager jobs? The top employers for Assistant Guest Services Manager jobs are:
What states have the most Assistant Guest Services Manager jobs? States with the most job openings for Assistant Guest Services Manager jobs include:
Infographic showing various Assistant Guest Services Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 38% Full Time, 57% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,846 per year, or $22.5 per hour.
Assistant Guest Services Manager

Assistant Guest Services Manager

Evolution Parking and Guest Services

Tampa, FL • On-site

Other

Posted 3 days ago

Job description

Job Summary

The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet, and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

Essential Responsibilities
  • Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
  • Assist the Guest Services Manager in coordinating all activities related to valet operation.
  • Recommend measures to improve performance, guest satisfaction, and increase efficiency.
  • Perform Evolution and Forbes Standards training as required.
  • Assist the Guest Service Manager in conducting the Daily Huddle during all shifts.
  • Authorize and manage break schedules and other shift options as required.
  • Ensure standards of professionalism and cleanliness are always maintained.
  • Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
  • Provide feedback to the Guest Service Manager for associate performance reviews and driving evaluations.
  • Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
  • Ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
  • Motivate and persuade team members to provide exceptional service.
  • Assist the Guest Services Manager in monitoring and enforcing established dress code and hygiene guidelines, including being properly identified, consistently applied, and followed.
  • Prepare schedules and compile payroll data as requested by the Guest Services Manager.
  • Assist with processing deposit verifications and auditing cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
  • Conduct lot inspections and suggest functional improvements as requested by the Guest Services Manager.
  • Assist the Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
  • Other duties as assigned.
Minimum Education Required
  • Associate's Degree, High School Diploma, or GED required, or relevant working experience.
  • Understanding of general business practices including accounting, human resources, and customer service.
Minimum Experience Required
  • Experience in valet parking.
  • Valid US Driver's License.
  • 2+ years in a management position.
  • Experience with HRIS platforms, such as ADP.
  • Experience with Customer Service.
Skills Required
  • Strong customer service and client relationship skills.
  • Excellent oral and written communication skills.
  • Strong technology proficiency.
  • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
  • Ability to collaborate effectively and work as part of a team.
  • Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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