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Assistant Guest Services Manager Jobs in Delaware

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Guest Experience Supervisor (FT)

New Castle, DE · On-site

$18 - $22.50/hr

Guest Experience Supervisor Position at Dash In Location: Dash In - 154 N Pulaski Hwy, New Castle ... Minimum of 1 year in a supervisory or management role in a customer service or retail environment.

SPRINGHILL SUITES NEWARK

Guest Service Agent

Newark, DE · On-site

$14.75 - $18.75/hr

You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and ... Perform other duties as requested by management. * High School diploma or equivalent preferred.

Stonebridge Companies

Guest Service Agent

Frederica, DE · On-site

$14.50 - $18.50/hr

Front Office Manager Pay Range: Enter hourly rate range or salary range depending on position Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures ...

Stonebridge Companies

Guest Service Agent

Frederica, DE · On-site

$14.50 - $18.50/hr

Front Office Manager Pay Range: Enter hourly rate range or salary range depending on position Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures ...

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All JobsGuest Services JobsAssistant Guest Services Manager JobsAssistant Guest Services Manager Jobs in Delaware

Assistant Guest Services Manager information

See Delaware salary details

$24K

$46.9K

$60.1K

How much do assistant guest services manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for assistant guest services manager in Delaware is $46,886.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is an assistant guest services manager?

Assistant Guest Services Managers are hospitality professionals who support the Guest Services Manager in overseeing front desk operations, guest relations, and customer service at hotels or resorts. They help ensure guests have a positive experience by resolving complaints, supervising staff, and coordinating with other departments. Their responsibilities often include training new employees, managing schedules, and assisting with check-in and check-out procedures. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

How does an assistant guest services manager typically collaborate with other departments to enhance the guest experience?

As an Assistant Guest Services Manager, you will regularly coordinate with housekeeping, maintenance, food and beverage, and front desk teams to ensure a seamless guest experience. This collaboration often involves communicating guest preferences, resolving service issues promptly, and organizing special requests or events. By fostering good relationships across departments, you help anticipate guest needs and address potential problems before they arise, contributing to higher satisfaction rates. This cross-departmental teamwork is crucial for maintaining the property’s reputation and delivering consistent, high-quality service.

What are the key skills and qualifications needed to thrive as an assistant guest services manager, and why are they important?

To thrive as an Assistant Guest Services Manager, you need strong customer service skills, hospitality knowledge, and experience in front desk operations, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), booking software, and guest feedback platforms is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you effectively interact with guests and support your team. These competencies are crucial for ensuring guest satisfaction, smooth operations, and maintaining high service standards in the hospitality industry.

What is the difference between Assistant Guest Services Manager vs Front Desk Supervisor?

AspectAssistant Guest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality background
Work EnvironmentHotels, resorts, hospitality venuesHotels, resorts, hospitality venues
Employer & Industry UsageCommonly used in hotel management teamsCommonly used in hotel front office operations
Search & Comparison IntentUnderstanding managerial support roles in guest servicesUnderstanding supervisory roles at the front desk

The Assistant Guest Services Manager and Front Desk Supervisor roles both operate within the hospitality industry, focusing on guest experience and service. The main difference lies in the scope of responsibilities: the Assistant Guest Services Manager often supports broader guest relations and administrative tasks, while the Front Desk Supervisor primarily oversees front desk operations and staff. Both roles require customer service skills and hospitality experience, but the Assistant Guest Services Manager may have more involvement in guest satisfaction strategies and team coordination.

What cities in Delaware are hiring for Assistant Guest Services Manager jobs?

Cities in Delaware with the most Assistant Guest Services Manager job openings:

Infographic showing various Assistant Guest Services Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,886 per year, or $22.5 per hour.

Guest Services Agent

Residence Inn by Marriott Wilmington Downtown

Wilmington, DE • On-site

$14.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Join our team as a Guest Services Agent at Residence Inn Wilmington Downtown!
Imagine being the warm smile that greets each guest as they walk through our doors, the friendly voice that guides them through their stay, and the helpful hand that makes every visit unforgettable. We're looking for a passionate Guest Services Agent who thrives on creating exceptional guest experiences and delivering top-tier service. In this role, you'll be the heart of our hotel, turning every interaction into a moment of delight and ensuring our guests feel truly at home.
Your Role:
As a Guest Services Agent, you will play a key role in enhancing our guests' experience by delivering exceptional service from arrival to departure. Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations and handling inquiries efficiently. Some of your key responsibilities include:
  • Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner.
  • Operation of the telephone switchboard in a courteous manner.
  • Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
  • Follow credit policies.
  • Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates.
  • Maintain Market.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Assist management with inventory control and stocking products.
  • Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
  • Sanitize keys when they are turned in and maintain lobby and public space cleaning.
  • Other duties as assigned.

What We're Looking For:
  • Customer Service experience in a hotel or related field preferred
  • A high school diploma or equivalent is required.
  • Must be proficient with Windows operating systems.
  • A positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Must have the ability to multi-task, be detail-oriented, and be able to problem-solve to effectively deal with internal and external customers.
  • Flexible availability.
  • Marriott Fosse experience preferred.

What We'll Do For You:
  • Health Benefits - Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)
  • Holidays & Paid Time Off - Take time to relax and recharge. (For eligible team members)
  • 401(k) Retirement Plan - Secure your future with our generous company match.
  • Education Program - Further your career with our tuition reimbursement program.
  • Hotel Travel Discounts - Explore the world with special rates.
  • Daily Pay - Access your earnings when you need them.

Why Join Quorum Hospitality?
Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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