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Assistant Guest Services Manager Jobs (NOW HIRING)

HRI Hospitality

Guest Services Manager

New Orleans, LA · On-site

Assistant General Manager & General Manager MINIMUM REQUIREMENTS Education * High school diploma or equivalent required. Experience * Minimum 3 years of progressive front office or guest services ...

FAIRMONT

Guest Services Manager

Los Angeles, CA · On-site

You assist the Director of Front Office in all aspects of the department and ensure service ... Previous experience in managing Guest Services, Concierge or Valet Parking * Experience in 5-star ...

Healthy Living

Guest Services Manager

Williston, VT

$52K/yr

Guest Services Manager Schedule: Full-time salaried position, 40 hours/week including weekend and ... Ensure compliance with safety, alcohol sales regulations, and emergency procedures * Assist in ...

Odawa Casino

Guest Services Manager

Petoskey, MI · On-site

Guest Services Manager Reports To:Director of Marketing Job Code:GSMGR Department:Marketing Status:Exempt Creation Date:01/26/2015 Revision Date:07/29/2026 Job Summary: The Guest Services Manager is ...

Coborn's, Inc.

Guest Services Manager

Clearwater, MN · On-site

$17 - $24/hr

Overview The Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager) is passionate about providing supervision and direction to the front-end team while ...

Victory Ventures PR

Guest Services Manager

Kearney, NE

$35K - $45K/yr

As a Guest Services Manager, you will be challenged to exceed the expectations of our guests by ... You will also be expected to assist the Assistant General Manager in leading the day to day ...

Marriott International

Guest Services Manager

Koloa, HI · On-site

$75K - $96K/yr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... to assist in the financial management areas of department. Ensuring Exceptional Customer Service ...

Highgate Hotels

Guest Services Mgr

Manhattan, NY

The Guest Services Manager is responsible for ensuring the operation of the Guest Services ... Ensure sign off of all Service Standards by Position for Guest Services staff. * Assist in ...

ASM Global

Guest Services Manager

New Orleans, LA · On-site

Guest Services Manager DEPARTMENT: Guest Services REPORTS TO: Director of Event Services FLSA STATUS: Salaried/Exempt Summary Legends Global, the leader in privately managed public assembly ...

Rpillusionscorp

The Guest Services Manager is not a direct supervisor over the Shift Supervisors but carries ... Create and adjust weekly schedules; assist with timecard corrections and time-off approvals.

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Assistant Guest Services Manager information

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$24K

$46.8K

$60K

How much do assistant guest services manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for assistant guest services manager in the United States is $46,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $54,000.00 per year, depending on experience, location, and employer.

How does an assistant guest services manager typically collaborate with other departments to enhance the guest experience?

As an Assistant Guest Services Manager, you will regularly coordinate with housekeeping, maintenance, food and beverage, and front desk teams to ensure a seamless guest experience. This collaboration often involves communicating guest preferences, resolving service issues promptly, and organizing special requests or events. By fostering good relationships across departments, you help anticipate guest needs and address potential problems before they arise, contributing to higher satisfaction rates. This cross-departmental teamwork is crucial for maintaining the property’s reputation and delivering consistent, high-quality service.

What are the key skills and qualifications needed to thrive as an assistant guest services manager, and why are they important?

To thrive as an Assistant Guest Services Manager, you need strong customer service skills, hospitality knowledge, and experience in front desk operations, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), booking software, and guest feedback platforms is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you effectively interact with guests and support your team. These competencies are crucial for ensuring guest satisfaction, smooth operations, and maintaining high service standards in the hospitality industry.

What is the difference between Assistant Guest Services Manager vs Front Desk Supervisor?

AspectAssistant Guest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality background
Work EnvironmentHotels, resorts, hospitality venuesHotels, resorts, hospitality venues
Employer & Industry UsageCommonly used in hotel management teamsCommonly used in hotel front office operations
Search & Comparison IntentUnderstanding managerial support roles in guest servicesUnderstanding supervisory roles at the front desk

The Assistant Guest Services Manager and Front Desk Supervisor roles both operate within the hospitality industry, focusing on guest experience and service. The main difference lies in the scope of responsibilities: the Assistant Guest Services Manager often supports broader guest relations and administrative tasks, while the Front Desk Supervisor primarily oversees front desk operations and staff. Both roles require customer service skills and hospitality experience, but the Assistant Guest Services Manager may have more involvement in guest satisfaction strategies and team coordination.

What is an assistant guest services manager?

Assistant Guest Services Managers are hospitality professionals who support the Guest Services Manager in overseeing front desk operations, guest relations, and customer service at hotels or resorts. They help ensure guests have a positive experience by resolving complaints, supervising staff, and coordinating with other departments. Their responsibilities often include training new employees, managing schedules, and assisting with check-in and check-out procedures. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

What cities are hiring for Assistant Guest Services Manager jobs?

Cities with the most Assistant Guest Services Manager job openings:

Who are the top companies hiring for Assistant Guest Services Manager jobs?

The top employers for Assistant Guest Services Manager jobs are:

What states have the most Assistant Guest Services Manager jobs?

States with the most job openings for Assistant Guest Services Manager jobs include:

Infographic showing various Assistant Guest Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,846 per year, or $22.5 per hour.

Guest Services Manager

Fairfield Inn - Auroroa

Aurora, CO

Full-time

Posted 13 days ago

Job description

Description

Job Summary

The Guest Services Manager oversees guest services operations and team members. The Guest Services Manager is responsible for ensuring labor and quality standards are upheld and assists with establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand. The Guest Services Manager acts as Manager-on-Duty as needed.


Essential Duties and Responsibilities

  • Oversees guest services team members with the authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints 
  • Demonstrates and provides exceptional guest service to all hotel guests
  • Maintains personal connections with guests, clients and community organizations to encourage guest loyalty
  • Uses appropriate selling techniques to maximize revenue and occupancy  
  • Demonstrates telephone courtesy and professionalism 
  • Assists with various accounting and financial functions including A/P, A/R, billing accounts and department reporting
  • Ensures department reporting is completed promptly and accurately
  • Assists with maintaining product and service quality standards by investigating complaints, initiating corrective action, and conducting periodic room inspections
  • Maintains knowledge, skills, and abilities needed to perform any position in the department
  • Assists with monitoring and upholding procedures for control of supplies, keys, monies and credit
  • Assists in monitoring and upholding procedures for safety of guests and hotel team members 
  • Maintains clean and professional appearance of public areas and hotel office 
  • Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

  • Strong interpersonal and communication skills
  • Strong organizational skills and attention to detail
  • Ability to handle stressful situations with poise and professionalism
  • Strong leadership and a professional image
  • Conduct work-related functions in a professional manner  

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