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Assistant Guest Services Manager Jobs (NOW HIRING)

Coborn's, Inc.

Guest Services Manager

Houghton, MI · On-site

Overview The Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager) is passionate about providing supervision and direction to the front-end team while ...

Coborn's, Inc.

Guest Services Manager

Miller, SD · On-site

Overview The Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager) is passionate about providing supervision and direction to the front-end team while ...

ALLEY THEATRE

Guest Services Manager

Houston, TX · On-site

$70K/yr

Other duties to evolve the position SUPERVISORY RESPONSIBILITIES * Assist as shift supervisor to guest services staff in the absence of Audience Experience Manager. * Assist with the hiring and ...

Populus Denver

Guest Services Manager

Denver, CO

Guest Services Manager Reports to: Director of Hotel Operations, Position is Exempt . THE ROLE The Guest Services Manager sets the tone for the front-of-house guest experience of the hotel. This ...

ALLEY THEATRE

Guest Services Manager

Houston, TX

Other duties to evolve the position SUPERVISORY RESPONSIBILITIES * Assist as shift supervisor to guest services staff in the absence of Audience Experience Manager. * Assist with the hiring and ...

EOS Hospitality

Guest Services Manager

Austin, TX · On-site

Position Overview The Guest Services Manager oversees the daily operations of guest-facing resort ... to detail. * Assist with scheduling, payroll, reporting, and departmental operational needs.

ASM Global

Guest Services Manager

Fort Worth, TX · On-site

Directly manage and supervise the Guest Services Lead, security staff, janitorial team, and all event-based temporary labor. * Assist with the recruitment, interviewing, hiring, and onboarding of ...

Victory Ventures PR

Guest Services Manager

Kearney, NE

$35K - $45K/yr

As a Guest Services Manager, you will be challenged to exceed the expectations of our guests by ... You will also be expected to assist the Assistant General Manager in leading the day to day ...

Homma Talent

Guest Services Manager

Key West, FL · On-site

$55K/yr

The Guest Services Manager is responsible for ensuring the operation of the Guest Services ... Ensure sign off of all Service Standards by Position for Guest Services staff. * Assist in ...

Hyatt

Assistant Guest Experience Manager

Arlington, VA · On-site

$67K - $75K/yr

The Assistant Guest Experience Manager is responsible for assisting in the oversight of the Guest Services Department, which may include Bell Services, Valet, Shuttle, and Front Desk operations. This ...

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Assistant Guest Services Manager information

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$24K

$46.8K

$60K

How much do assistant guest services manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for assistant guest services manager in the United States is $46,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $54,000.00 per year, depending on experience, location, and employer.

How does an Assistant Guest Services Manager typically collaborate with other departments to enhance the guest experience?

As an Assistant Guest Services Manager, you will regularly coordinate with housekeeping, maintenance, food and beverage, and front desk teams to ensure a seamless guest experience. This collaboration often involves communicating guest preferences, resolving service issues promptly, and organizing special requests or events. By fostering good relationships across departments, you help anticipate guest needs and address potential problems before they arise, contributing to higher satisfaction rates. This cross-departmental teamwork is crucial for maintaining the property’s reputation and delivering consistent, high-quality service.

What are the key skills and qualifications needed to thrive as an Assistant Guest Services Manager, and why are they important?

To thrive as an Assistant Guest Services Manager, you need strong customer service skills, hospitality knowledge, and experience in front desk operations, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), booking software, and guest feedback platforms is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you effectively interact with guests and support your team. These competencies are crucial for ensuring guest satisfaction, smooth operations, and maintaining high service standards in the hospitality industry.

What is the difference between Assistant Guest Services Manager vs Front Desk Supervisor?

AspectAssistant Guest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality background
Work EnvironmentHotels, resorts, hospitality venuesHotels, resorts, hospitality venues
Employer & Industry UsageCommonly used in hotel management teamsCommonly used in hotel front office operations
Search & Comparison IntentUnderstanding managerial support roles in guest servicesUnderstanding supervisory roles at the front desk

The Assistant Guest Services Manager and Front Desk Supervisor roles both operate within the hospitality industry, focusing on guest experience and service. The main difference lies in the scope of responsibilities: the Assistant Guest Services Manager often supports broader guest relations and administrative tasks, while the Front Desk Supervisor primarily oversees front desk operations and staff. Both roles require customer service skills and hospitality experience, but the Assistant Guest Services Manager may have more involvement in guest satisfaction strategies and team coordination.

What are Assistant Guest Services Managers?

Assistant Guest Services Managers are hospitality professionals who support the Guest Services Manager in overseeing front desk operations, guest relations, and customer service at hotels or resorts. They help ensure guests have a positive experience by resolving complaints, supervising staff, and coordinating with other departments. Their responsibilities often include training new employees, managing schedules, and assisting with check-in and check-out procedures. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
What cities are hiring for Assistant Guest Services Manager jobs? Cities with the most Assistant Guest Services Manager job openings:
Who are the top companies hiring for Assistant Guest Services Manager jobs? The top employers for Assistant Guest Services Manager jobs are:
What states have the most Assistant Guest Services Manager jobs? States with the most job openings for Assistant Guest Services Manager jobs include:
Infographic showing various Assistant Guest Services Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, and 14% Part Time. Highlights an 100% Physical job distribution, with an average salary of $46,846 per year, or $22.5 per hour.
Guest Services Manager

Guest Services Manager

Coborn's, Inc.

Houghton, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Coborn's rating

5.5

Company rating: 5.5 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

84th of 114 rated grocery stores

Job description

Overview
The Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager) is passionate about providing supervision and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas.
What's In It For Me?
Our remarkable employees are at the heart of everything we do. At Coborn's, we're committed to creating a supportive and rewarding workplace-one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures.
We're proud to offer a variety of benefits to both our full-time and part-time employees, including:
  • 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert's, and Pet Supplies Plus locations.
  • Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit!
  • Paid Time Off (PTO/Vacation)
  • Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!
  • Sunday Premium Pay - an extra $1 per hour for hours worked on Sundays (some exclusions apply)
  • Paid Military Leave
  • Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month
  • Employee Health & Wellness Programs, Challenges and Resources - to assist our team members in living a life of wellbeing!
  • Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
  • Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more!
  • Tools, resources and opportunities for career growth and development
  • 401(k) plan options - we also match up to 20% of the first 5% contributed
  • Participation in our Employee Stock Ownership Program (ESOP) - yes, we're employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!
  • Education benefits including tuition discount and scholarship programs
  • Additional Voluntary Benefits - such as vision, accident and critical illness insurances

If you're hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!
Qualifications
  • Must be at least 18 years of age;
  • Previous retail/customer service experience preferred

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.
Company Introduction
Are you friendly, dependable, and passionate about working with people? At Coborn's, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers. If you're looking for a place where you can build a future while making a positive impact every day, we'd love to talk to you about joining our team!
Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, Sullivan's Foods, and Kessler's. We offer our guests an elevated shopping experience-both in-store and online-focused on freshness, value, and convenience. Guided by our company vision to inspire happiness, healthy living, and simplicity, this principle has fueled our growth for more than 100 years and is at the heart of everything we do.
Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor, and Captain Jack's brands. In addition, we operate fuel kiosks and convenience store locations under the Little Dukes and Coborn's Express names. Many of our grocery stores also feature full-service pharmacies to support the health and wellness of our guests. We manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert's, Godfather's Pizza, and Pet Supplies Plus. To support our diverse retail operations, we operate our own central bakery, fresh foods commissary, and grocery warehouse and distribution center.

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