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Guest Service Team Leader Jobs (NOW HIRING)

Tokyo Joe's

Service Team Leader

Wheat Ridge, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Westminster, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Arvada, CO

$16.50 - $21.50/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Mesa, AZ

$16 - $21/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Longmont, CO

$15.75 - $20.75/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Colorado Springs, CO · On-site

$15.75 - $20.75/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Lakewood, CO

$16 - $21/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Mesa, AZ · On-site

$15.65/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Longmont, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Centennial, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Arvada, CO · On-site

$16.50 - $21.50/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Littleton, CO · On-site

$16.25 - $21.50/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Greeley, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Tokyo Joe's

Service Team Leader

Fort Collins, CO · On-site

$16/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

TOKYO JOES LLC

Service Team Leader

Denver, CO · On-site

$16.50 - $21.50/hr

Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We ...

Gatti's Pizza

Guest Service Team Member

Austin, TX

$13.50 - $16.25/hr

Our Guest Service Team Members are the front line of contact with our guests each and every day. They provide the charm and service that makes us special. Regular interaction with the public and the ...

Gatti's Pizza

Guest Service Team Member

Austin, TX

$13.50 - $16.25/hr

Our Guest Service Team Members are the front line of contact with our guests each and every day. They provide the charm and service that makes us special. Regular interaction with the public and the ...

Cumberland Farms, Inc.

Guest Service Leader

Valatie, NY

$17 - $19/hr

Team Member Discounts * Flexible Scheduling * Tuition Reimbursement * Employee Assistance Program * Additional benefits for FT team members Position Summary: Guest Service Leaders are crucial to the ...

cumberlandfarmsinc

Guest Service Leader

Witmer, PA · On-site

Team Member Discounts * Flexible Scheduling * Tuition Reimbursement * Employee Assistance Program * Additional benefits for FT team members Position Summary: Guest Service Leaders are crucial to the ...

cumberlandfarmsinc

Guest Service Leader

Stephentown, NY · On-site

Team Member Discounts * Flexible Scheduling * Tuition Reimbursement * Employee Assistance Program * Additional benefits for FT team members Position Summary: Guest Service Leaders are crucial to the ...

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How much do guest service team leader jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for guest service team leader in the United States is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.75 per hour, depending on experience, location, and employer.

What is a guest service team leader?

Guest Service Team Leaders are professionals responsible for supervising and guiding staff who interact directly with customers or guests, typically in hospitality, retail, or service environments. They ensure that guests receive excellent service, resolve any issues or complaints, and maintain high standards of customer satisfaction. Their duties often include training team members, managing schedules, and implementing company policies to enhance the guest experience. Additionally, they often act as a liaison between guests and management, ensuring smooth operations and a positive atmosphere.

What are the key skills and qualifications needed to thrive as a guest service team leader?

To thrive as a Guest Service Team Leader, you need strong customer service skills, experience in retail or hospitality, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, scheduling software, and inventory management tools is typically required. Leadership, conflict resolution, and effective communication are standout soft skills for motivating teams and ensuring a positive guest experience. These skills and qualities are crucial for maintaining high standards of service, resolving issues efficiently, and achieving team and organizational goals.

What are the primary challenges a guest service team leader faces when managing a diverse team during peak hours?

A Guest Service Team Leader often encounters the challenge of balancing high guest expectations with efficient team coordination, especially during peak hours. Managing a diverse group requires strong communication skills to delegate tasks effectively and quickly resolve conflicts that may arise under pressure. Additionally, ensuring consistent service quality while adapting to rapidly changing guest needs can be demanding but also rewarding. Successful leaders foster a supportive environment, encourage teamwork, and provide real-time coaching to keep operations running smoothly.

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Guest Service Team Leader jobs near you
Infographic showing various Guest Service Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $35,922 per year, or $17.3 per hour.

Service Team Leader

Wheat Ridge, CO • On-site

Tokyo Joe's
Restaurants • 51 - 200 employees

6.4

Company rating: 6.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Respectful managers

Learn new skills

Uninterrupted breaks

Learn more about Tokyo Joe'sexternal

$16/hr

Full-time

Re-posted 13 days ago

Job description

Job Type
Full-time
Description
About US: Our service team leader is the face of the restaurant and creates excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We are looking for positive, outgoing and dependable people to join our service team.
About YOU: A Service Lead is responsible for leading the Front of House operations, on shift, in the restaurant. You thrive in a fast paced, upbeat environment and are a natural motivator. You foster teamwork and genuine connection and seeing each team member grow feels like the ultimate reward. You're diligent, reliable, and aligned with our core beliefs around teamwork, inclusivity, respect, passion and FUN!
RESPONSIBILITIES
  • Create positive guest and team member experiences, creating a fun and energetic vibe
  • Take guests' food orders and handle cash and credit transactions
  • Follow Tokyo Joes operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift
  • Demonstrate knowledge of the brand and menu items
  • Make the availability of fresh ingredients possible on a daily basis.
  • Serve food to guests in a courteous and timely manner
  • Quickly and accurately prepare food items
  • Follow sanitation and safety procedures including knife handling and kitchen equipment
  • Maintain cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas
  • Effectively handle guest concerns and complaints
  • Work as a team to prepare the restaurant for each shift
  • Acts with integrity, honesty and knowledge that promotes the culture of Tokyo Joes
  • Maintains regular and consistent attendance and punctuality
  • Contributes to a positive team environment
  • Manage others through positive communication, teamwork and delegation to complete tasks
  • Food, Team Member and Guest Safety
  • Cleanliness and maintenance of the restaurant and equipment
  • Enforce and follow all company policies and procedures
  • Mastery of menu portion and allergens
  • Ability to work Service and Sushi stations proficiently

Requirements
KNOWLEDGE/SKILLS/REQUIREMENTS
  • Excellent guest service skills required
  • Cash Handling and Managment
  • Ability to work in a fast-paced environment for up to 8+ hours per shift
  • Team oriented, adaptable, dependable, and strong work ethic
  • Ability to communicate effectively with guests and team members
  • Ability to work nights, weekends and holidays
  • Ability to work with sharp kitchen tools when in a prep position

Salary Description
16.00 Hourly, plus tips

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