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Guest Experience Supervisor Jobs (NOW HIRING)

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Description Position at Dash In Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness ...

The Wills Group

Guest Experience Supervisor

Indian Head, MD · On-site

$19.25 - $22/hr

Front Of House Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a ...

Splash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $20.50/hr

Guest Experience Supervisor Position at Dash In Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud ...

Dash In

Guest Experience Supervisor

Indian Head, MD · On-site

Front Of House Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a ...

Dash-In

Guest Experience Supervisor

La Plata, MD · On-site

Guest Experience Supervisor Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills ...

Splash In

Guest Experience Supervisor

Indian Head, MD · On-site

$19.25 - $22/hr

Front Of House Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a ...

Splash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $20.50/hr

Guest Experience Supervisor Join the Dash In team as a front of house guest experience supervisor. Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division ...

The Wills Group

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $20.50/hr

Guest Experience Supervisor Join the Dash In team as a Front of House Guest Experience Supervisor. Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division ...

Four Seasons Hotels

Guest Experience Supervisor

Atlanta, GA · On-site

$17.25 - $19.75/hr

Guest Experience Supervisor At Four Seasons Hotel Atlanta, the Guest Experience Supervisor acts as the principal point of contact for VIP guests before, during, and after their stay to deliver a ...

The Wills Group

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $20.50/hr

Guest Experience Supervisor Position at Dash In Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud ...

Dash-In

Guest Experience Supervisor

Indian Head, MD · On-site

Front Of House Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a ...

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Description Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud ...

Dash In

Guest Experience Supervisor

Ellicott City, MD

$18 - $22.50/hr

Guest Experience SupervisorJoin the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of ...

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Guest Experience SupervisorJoin the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of ...

Dash In

Guest Experience Supervisor

Ellicott City, MD

$18 - $22.50/hr

Guest Experience SupervisorJoin the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of ...

Dash In

Guest Experience Supervisor

Indian Head, MD

$18 - $22.50/hr

Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is ...

Dash In

Guest Experience Supervisor

La Plata, MD

$18 - $22/hr

Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to ...

Dash In

Guest Experience Supervisor

Indian Head, MD · On-site

$18 - $22.50/hr

Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22/hr

Description Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is ...

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All JobsGuest Experience Supervisor Jobs

Guest Experience Supervisor information

See salary details

$12

$19

$28

How much do guest experience supervisor jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for guest experience supervisor in the United States is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Experience Supervisor, and why are they important?

To thrive as a Guest Experience Supervisor, you need a background in hospitality or customer service, leadership experience, and often a relevant degree or certification. Familiarity with property management systems, point-of-sale (POS) platforms, and guest feedback tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and a proactive approach to handling guest issues set top performers apart. These skills ensure seamless guest interactions, team motivation, and consistently high standards of service delivery.

What does a Guest Experience Supervisor do?

A Guest Experience Supervisor is responsible for overseeing the quality of service provided to guests in settings such as hotels, resorts, or entertainment venues. They lead and train frontline staff, address guest concerns, and ensure that all customer interactions meet the company's standards for satisfaction. Their role often includes handling escalated complaints, coordinating with other departments, and implementing improvements to enhance the overall guest experience. By monitoring feedback and resolving issues efficiently, they play a key part in maintaining a positive reputation for the business.

What are some common challenges faced by a Guest Experience Supervisor, and how can they effectively address them?

Guest Experience Supervisors often encounter challenges such as managing high guest volumes during peak times, resolving guest complaints promptly, and ensuring consistent service quality across team members. To effectively address these issues, supervisors should foster strong communication within their team, provide ongoing training, and remain adaptable to changing circumstances. Building a positive team culture and proactively seeking guest feedback can also help anticipate and resolve concerns before they escalate.

What is the difference between Guest Experience Supervisor vs Front Desk Supervisor?

AspectGuest Experience SupervisorFront Desk Supervisor
Primary FocusEnhancing guest satisfaction and service qualityManaging front desk operations and guest check-in/out
ResponsibilitiesOverseeing guest interactions, resolving issues, training staffSupervising front desk staff, handling reservations, ensuring smooth check-in/out
CredentialsCustomer service experience, hospitality knowledgeCustomer service skills, hospitality background
Work EnvironmentHotels, resorts, hospitality venuesHotels, resorts, hospitality venues

While both roles focus on guest satisfaction, the Guest Experience Supervisor emphasizes overall guest service quality and issue resolution, whereas the Front Desk Supervisor concentrates on managing front desk operations and check-in/out processes. Both roles require strong customer service skills and are common in hospitality settings.

What cities are hiring for Guest Experience Supervisor jobs?

Cities with the most Guest Experience Supervisor job openings:

Guest Experience Supervisor jobs near you
Infographic showing various Guest Experience Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,566 per year, or $19.5 per hour.

Guest Experience Supervisor

Dash In

Ellicott City, MD • On-site

$18 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Dash In rating

7.2

Company rating: 7.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Description
Position at Dash In
Guest Experience Supervisor
Join the Dash In Team as a Front of House Guest Experience Supervisor
Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team and deliver exceptional guest experiences every day.
Your Role in Creating Remarkable Experiences
  • Partner with the Guest Experience Manager and Store Manager to build, develop, and train a high-performing team of retail associates.
  • Ensure smooth front-of-house operations and provide associates with the tools and resources needed to deliver outstanding guest service.
  • Proactively engage with guests and address questions, concerns, and feedback in a timely manner.
  • Support associates in meeting guest needs efficiently while maintaining a "no wait" experience.
  • Monitor customer flow and open registers as needed to ensure seamless service.
  • Uphold Dash In brand standards, including guest engagement, cleanliness, safety, and operational excellence.
  • Communicate ordering and inventory needs to the Guest Experience Manager.
  • Complete additional duties and projects as assigned by the Guest Experience Manager and Sr. Store Manager.
Qualifications
  • Minimum of 1 year of supervisory or management experience in a retail, hospitality, or customer service environment.
  • High School Diploma or GED required.
  • Strong multitasking, problem-solving, and organizational skills.
  • Comfortable using technology, including POS systems and retail software.
  • Excellent communication and interpersonal skills with a passion for delivering exceptional guest experiences.
  • Active ServSafe Certification preferred.
Why Dash In?
At Dash In, we drive innovation, create exceptional value, and foster a workplace where team members can grow and thrive.
Benefits & Perks
Time Away From Work
  • Paid vacation, sick, and personal leave
  • Paid holidays
  • Two paid community service days each year

Family & Well-Being
  • Paid parental leave
  • Affordable medical, dental, and vision coverage
  • Health Savings Account (HSA) option
  • Basic life insurance
  • Short- and long-term disability coverage
  • Pet insurance

Financial Benefits
  • 401(k) with company match
  • Financial planning resources

Professional Development
  • Tuition reimbursement
  • Development programs
  • Certification assistance
  • Career advancement opportunities throughout the Mid-Atlantic region

Employee Discounts
  • Free coffee and fountain beverages
  • Discounts on fresh food at participating Dash In locations
  • Discounted monthly Splash In car wash memberships

We're excited to meet you and welcome you to the Dash In family. Apply today and help us create greatness together.
Dash In is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on age, race, color, religion, disability, sex, sexual orientation, national origin, or any other protected characteristic.

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