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Guest Experience Supervisor Jobs (NOW HIRING)

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Description Position at Dash In Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness ...

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Description Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud ...

Dash In

Guest Experience Supervisor

Ellicott City, MD

$18 - $22.50/hr

Guest Experience SupervisorJoin the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22/hr

Description Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is ...

SEA LIFE

Guest Experience Supervisor

Bloomington, MN · On-site

$21/hr

What you'll bring to the team Guest Experience Supervisor - SEALIFE Minnesota What You'll Be Doing In this exciting leadership role, you will: * Lead from the attraction floor, providing example ...

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Guest Experience SupervisorJoin the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of ...

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Guest Experience SupervisorJoin the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of ...

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Guest Experience SupervisorJoin the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of ...

Dash In

Guest Experience Supervisor

La Plata, MD

$18 - $22/hr

Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to ...

Dash In

Guest Experience Supervisor

La Plata, MD

$18 - $22/hr

Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22/hr

Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22/hr

We're looking for a Guest Experience Supervisor to help lead our team! Your Role in Creating Remarkable Experiences: * Collaborate with the Guest Experience Manager and Store Manager to build and ...

Madame Tussauds

$20.25 - $23/hr

What you'll bring to the team Qualifications & Experience GUEST EXPERIENCE SUPERVISOR The Guest Experience Supervisor is responsible for front-line leadership of the daily operation within the Guest ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22/hr

Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to ...

SSA Group

Guest Experience - Supervisor

Honolulu, HI · On-site

$23/hr

Guest Experience Supervisor Reporting Relationship: Guest ExperienceOperations Manager(s) or General Manager Who are we: For more than 50 years, SSA has partnered with cultural attractions to design ...

Madame Tussauds

Guest Experience Supervisor

Hollywood, CA · On-site

$26.35/hr

What you'll bring to the team Qualifications & Experience GUEST EXPERIENCE SUPERVISOR The Guest Experience Supervisor is responsible for front-line leadership of the daily operation within the Guest ...

Merlin Entertainments

$20.25 - $23/hr

GUEST EXPERIENCE SUPERVISOR The Guest Experience Supervisor is responsible for front-line leadership of the daily operation within the Guest Experience Team, ensuring the health and safety of our ...

Dash In

Guest Experience Supervisor

Ashland, VA · On-site

$18 - $22.50/hr

The Guest Experience Supervisor is integral in supporting the Guest Experience Manager to ensure the day-to-day front of house operations run smoothly. Success in this role will include proven ...

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Guest Experience Supervisor information

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$12

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How much do guest experience supervisor jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for guest experience supervisor in the United States is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Experience Supervisor, and why are they important?

To thrive as a Guest Experience Supervisor, you need a background in hospitality or customer service, leadership experience, and often a relevant degree or certification. Familiarity with property management systems, point-of-sale (POS) platforms, and guest feedback tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and a proactive approach to handling guest issues set top performers apart. These skills ensure seamless guest interactions, team motivation, and consistently high standards of service delivery.

What does a Guest Experience Supervisor do?

A Guest Experience Supervisor is responsible for overseeing the quality of service provided to guests in settings such as hotels, resorts, or entertainment venues. They lead and train frontline staff, address guest concerns, and ensure that all customer interactions meet the company's standards for satisfaction. Their role often includes handling escalated complaints, coordinating with other departments, and implementing improvements to enhance the overall guest experience. By monitoring feedback and resolving issues efficiently, they play a key part in maintaining a positive reputation for the business.

What are some common challenges faced by Guest Experience Supervisors, and how can they effectively address them?

Guest Experience Supervisors often encounter challenges such as managing high guest volumes during peak times, resolving guest complaints promptly, and ensuring consistent service quality across team members. To effectively address these issues, supervisors should foster strong communication within their team, provide ongoing training, and remain adaptable to changing circumstances. Building a positive team culture and proactively seeking guest feedback can also help anticipate and resolve concerns before they escalate.

What is the difference between Guest Experience Supervisor vs Front Desk Supervisor?

AspectGuest Experience SupervisorFront Desk Supervisor
Primary FocusEnhancing guest satisfaction and service qualityManaging front desk operations and guest check-in/out
ResponsibilitiesOverseeing guest interactions, resolving issues, training staffSupervising front desk staff, handling reservations, ensuring smooth check-in/out
CredentialsCustomer service experience, hospitality knowledgeCustomer service skills, hospitality background
Work EnvironmentHotels, resorts, hospitality venuesHotels, resorts, hospitality venues

While both roles focus on guest satisfaction, the Guest Experience Supervisor emphasizes overall guest service quality and issue resolution, whereas the Front Desk Supervisor concentrates on managing front desk operations and check-in/out processes. Both roles require strong customer service skills and are common in hospitality settings.

What cities are hiring for Guest Experience Supervisor jobs? Cities with the most Guest Experience Supervisor job openings:
Guest Experience Supervisor jobs near you
Infographic showing various Guest Experience Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,566 per year, or $19.5 per hour.
Guest Experience Supervisor

Guest Experience Supervisor

Dash In

Ellicott City, MD • On-site

$18 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Dash In rating

7.2

Company rating: 7.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Description
Position at Dash In
Guest Experience Supervisor
Join the Dash In Team as a Front of House Guest Experience Supervisor
Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team and deliver exceptional guest experiences every day.
Your Role in Creating Remarkable Experiences
  • Partner with the Guest Experience Manager and Store Manager to build, develop, and train a high-performing team of retail associates.
  • Ensure smooth front-of-house operations and provide associates with the tools and resources needed to deliver outstanding guest service.
  • Proactively engage with guests and address questions, concerns, and feedback in a timely manner.
  • Support associates in meeting guest needs efficiently while maintaining a "no wait" experience.
  • Monitor customer flow and open registers as needed to ensure seamless service.
  • Uphold Dash In brand standards, including guest engagement, cleanliness, safety, and operational excellence.
  • Communicate ordering and inventory needs to the Guest Experience Manager.
  • Complete additional duties and projects as assigned by the Guest Experience Manager and Sr. Store Manager.
Qualifications
  • Minimum of 1 year of supervisory or management experience in a retail, hospitality, or customer service environment.
  • High School Diploma or GED required.
  • Strong multitasking, problem-solving, and organizational skills.
  • Comfortable using technology, including POS systems and retail software.
  • Excellent communication and interpersonal skills with a passion for delivering exceptional guest experiences.
  • Active ServSafe Certification preferred.
Why Dash In?
At Dash In, we drive innovation, create exceptional value, and foster a workplace where team members can grow and thrive.
Benefits & Perks
Time Away From Work
  • Paid vacation, sick, and personal leave
  • Paid holidays
  • Two paid community service days each year

Family & Well-Being
  • Paid parental leave
  • Affordable medical, dental, and vision coverage
  • Health Savings Account (HSA) option
  • Basic life insurance
  • Short- and long-term disability coverage
  • Pet insurance

Financial Benefits
  • 401(k) with company match
  • Financial planning resources

Professional Development
  • Tuition reimbursement
  • Development programs
  • Certification assistance
  • Career advancement opportunities throughout the Mid-Atlantic region

Employee Discounts
  • Free coffee and fountain beverages
  • Discounts on fresh food at participating Dash In locations
  • Discounted monthly Splash In car wash memberships

We're excited to meet you and welcome you to the Dash In family. Apply today and help us create greatness together.
Dash In is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on age, race, color, religion, disability, sex, sexual orientation, national origin, or any other protected characteristic.

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