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Guest Experience Supervisor Jobs (NOW HIRING)

Dash In

Guest Experience Supervisor

La Plata, MD

$18 - $22/hr

Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22/hr

Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to ...

Dash In

Guest Experience Supervisor

Ellicott City, MD · On-site

$18 - $22.50/hr

Guest Experience SupervisorJoin the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of ...

Dash In

Guest Experience Supervisor

La Plata, MD

$18 - $22/hr

Join the Dash In Team as a Guest Experience Supervisor! Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to ...

Dash In

Guest Experience Supervisor

Indian Head, MD

$18 - $22.50/hr

Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is ...

SSA Group

Guest Experience - Supervisor

Honolulu, HI · On-site

$23/hr

Guest Experience Supervisor Reporting Relationship: Guest ExperienceOperations Manager(s) or General Manager Who are we: For more than 50 years, SSA has partnered with cultural attractions to design ...

Madame Tussauds

Guest Experience Supervisor

Hollywood, CA · On-site

$26.35/hr

What you'll bring to the team Qualifications & Experience GUEST EXPERIENCE SUPERVISOR The Guest Experience Supervisor is responsible for front-line leadership of the daily operation within the Guest ...

Dash-In

Guest Experience Supervisor

Ellicott City, MD · On-site

Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and ...

Merlin Entertainments

$20.25 - $23/hr

GUEST EXPERIENCE SUPERVISOR The Guest Experience Supervisor is responsible for front-line leadership of the daily operation within the Guest Experience Team, ensuring the health and safety of our ...

Dash In

Guest Experience Supervisor

Indian Head, MD · On-site

$18 - $22.50/hr

Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is ...

Dash In

Guest Experience Supervisor

Indian Head, MD · On-site

$18 - $22.50/hr

We're looking for a Guest Experience Supervisor to help lead our team! Your Role in Creating Remarkable Experiences: * Collaborate with the Guest Experience Manager and Store Manager to build and ...

LEGOLAND

Guest Experience Supervisor

Los Angeles, CA · On-site

$19.50 - $22/hr

What you'll bring to the team Qualifications & Experience GUEST EXPERIENCE SUPERVISOR The Guest Experience Supervisor is responsible for front-line leadership of the daily operation within the Guest ...

Dash In

Guest Experience Supervisor

Indian Head, MD · On-site

$18 - $22.50/hr

We're looking for a Guest Experience Supervisor to help lead our team! Your Role in Creating Remarkable Experiences: * Collaborate with the Guest Experience Manager and Store Manager to build and ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22/hr

We're looking for a Guest Experience Supervisor to help lead our team! Your Role in Creating Remarkable Experiences: * Collaborate with the Guest Experience Manager and Store Manager to build and ...

Sandals Church

Guest Experience Supervisor

Riverside, CA · On-site

$24 - $28/hr

GUEST EXPERIENCE SUPERVISOR (HOSPITALITY) Sandals Church - Hunter Park Campus Staff Role Description - Full-Time Brief Description The Guest Experience Supervisor at Sandals Church Hunter Park is a ...

Dash-In

Guest Experience Supervisor

Ashland, VA · On-site

Guest Experience Supervisor Dash In, a Wills Group company, operates an innovative concept focused on an elevated guest experience and high-quality food service and we are building out the Guest ...

NexDine

Guest Experience Supervisor

Goshen, IN · On-site

$14/hr

Guest Experience Supervisor Location: Goshen, IN Schedule: Full Time Hourly Pay Rate: Starting at $14/hr Pay Frequency: Weekly - Direct Deposit The Guest Experience Supervisor reports to the General ...

EAST, Miami

Guest Experience Supervisor

Miami, FL · On-site

$17.25 - $19.50/hr

Guest Experience Supervisor Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic ...

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Guest Experience Supervisor information

See salary details

$12

$19

$28

How much do guest experience supervisor jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for guest experience supervisor in the United States is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Experience Supervisor, and why are they important?

To thrive as a Guest Experience Supervisor, you need a background in hospitality or customer service, leadership experience, and often a relevant degree or certification. Familiarity with property management systems, point-of-sale (POS) platforms, and guest feedback tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and a proactive approach to handling guest issues set top performers apart. These skills ensure seamless guest interactions, team motivation, and consistently high standards of service delivery.

What does a Guest Experience Supervisor do?

A Guest Experience Supervisor is responsible for overseeing the quality of service provided to guests in settings such as hotels, resorts, or entertainment venues. They lead and train frontline staff, address guest concerns, and ensure that all customer interactions meet the company's standards for satisfaction. Their role often includes handling escalated complaints, coordinating with other departments, and implementing improvements to enhance the overall guest experience. By monitoring feedback and resolving issues efficiently, they play a key part in maintaining a positive reputation for the business.

What are some common challenges faced by a Guest Experience Supervisor, and how can they effectively address them?

Guest Experience Supervisors often encounter challenges such as managing high guest volumes during peak times, resolving guest complaints promptly, and ensuring consistent service quality across team members. To effectively address these issues, supervisors should foster strong communication within their team, provide ongoing training, and remain adaptable to changing circumstances. Building a positive team culture and proactively seeking guest feedback can also help anticipate and resolve concerns before they escalate.

What is the difference between Guest Experience Supervisor vs Front Desk Supervisor?

AspectGuest Experience SupervisorFront Desk Supervisor
Primary FocusEnhancing guest satisfaction and service qualityManaging front desk operations and guest check-in/out
ResponsibilitiesOverseeing guest interactions, resolving issues, training staffSupervising front desk staff, handling reservations, ensuring smooth check-in/out
CredentialsCustomer service experience, hospitality knowledgeCustomer service skills, hospitality background
Work EnvironmentHotels, resorts, hospitality venuesHotels, resorts, hospitality venues

While both roles focus on guest satisfaction, the Guest Experience Supervisor emphasizes overall guest service quality and issue resolution, whereas the Front Desk Supervisor concentrates on managing front desk operations and check-in/out processes. Both roles require strong customer service skills and are common in hospitality settings.

What cities are hiring for Guest Experience Supervisor jobs?

Cities with the most Guest Experience Supervisor job openings:

Guest Experience Supervisor jobs near you
Infographic showing various Guest Experience Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,566 per year, or $19.5 per hour.

Guest Experience Supervisor

Dash In

La Plata, MD

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Dash In rating

7.2

Company rating: 7.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Join the Dash In Team as a Guest Experience Supervisor!
 
Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team!
 
Your Role in Creating Remarkable Experiences:
  • Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
  • Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
  • Proactively interact with guests, addressing their questions and concerns promptly.
  • Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
  • Monitor customer flow and open registers as needed to ensure seamless service.
  • Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
  • Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
  • Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.
Qualifications and Experience: 
  • Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
  • High School Diploma or GED required.
  • Ability to multitask and solve problems effectively.
  • Comfortable using technology, including POS software.
  • Strong focus on providing exceptional guest experiences with excellent people skills.
  • Active ServSafe Certification (a plus).
 
Why Dash In?
Join a company that drives innovation, provides exceptional value, and fosters a great work environment. At Dash In, we believe in your growth and development:
 
 
Employee Benefits and Perks:
  • Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
  • Paid Community Engagement: 2 paid community service days each year.
  • Paid Parental Leave: Support for new parents.
  • Tuition reimbursement, development programs, and certificate program assistance.
  • Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
  • Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
  • Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
  • Career Growth: Opportunities to advance in the Mid-Atlantic Region.
  • Employee Discounts: Discounted coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.
 
We’re excited to meet you and welcome you into our family! Apply now, and let's create greatness together.
 
Dash In is an equal-opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

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