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Guest Experience Supervisor Jobs (NOW HIRING)

Nexdine Hospitality

Guest Experience Supervisor

Goshen, IN · On-site

$16 - $18/hr

Guest Experience Supervisor Location : Goshen, IN Hours : Full Time Hourly Pay Rate : $16.00 - $18.00/hr Pay Frequency: Weekly - Direct Deposit What We Offer You: * Generous Compensation & Benefits ...

Nexdine Hospitality

Guest Experience Supervisor

Dallas, TX · On-site

$20 - $22/hr

Guest Experience Supervisor Location : Dallas, TX Schedule: 40 hours, Weekend Availability Required Hours : Full Time Hourly Pay Rate : $20.00-$22.00/hr Pay Frequency: Weekly - Direct Deposit What We ...

Nexdine Hospitality

Guest Experience Supervisor

Goshen, IN · On-site

$16 - $18/hr

Guest Experience Supervisor Location : Goshen, IN Hours : Part Time Hourly Pay Rate : $16.00 - $18.00/hr Pay Frequency: Weekly - Direct Deposit What We Offer You: * Generous Compensation & Benefits ...

Nexdine Hospitality

Guest Experience Supervisor

Goshen, IN · On-site

$16 - $18/hr

Guest Experience Supervisor Location : Goshen, IN Hours : Full Time Hourly Pay Rate : $16.00 - $18.00/hr Pay Frequency: Weekly - Direct Deposit What We Offer You: * Generous Compensation & Benefits ...

Nexdine Hospitality

Guest Experience Supervisor

Dallas, TX · On-site

$20 - $22/hr

Guest Experience Supervisor Location : Dallas, TX Schedule: 40 hours, Weekend Availability Required Hours : Full Time Hourly Pay Rate : $20.00-$22.00/hr Pay Frequency: Weekly - Direct Deposit What We ...

American-Printing-House-For-the-Blin

$56 - $70/hr

Full TimeGuest Experience Supervisor Location On-site - Louisville, KY About the Role The Dot ... QualificationsRequired Qualifications * 3+ years of combined experience in museum guest relations ...

Nexdine Hospitality

Guest Experience Supervisor

Goshen, IN · On-site

$16 - $18/hr

Guest Experience Supervisor Location : Goshen, IN Hours : Full Time Hourly Pay Rate : $16.00 - $18.00/hr Pay Frequency: Weekly - Direct Deposit What We Offer You: * Generous Compensation & Benefits ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22.50/hr

Join Dash In as a Guest Experience Manager La Plata, MD Be part of a Great Place to Work Certified company. At Dash In, we're more than a convenience store-we're building exceptional guest ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22.50/hr

Description Join Dash In as a Guest Experience Manager La Plata, MD Be part of a Great Place to Work Certified™ company. At Dash In, we're more than a convenience store-we're building exceptional ...

Dash In

Guest Experience Supervisor

La Plata, MD

$18 - $22.50/hr

Join Dash In as a Guest Experience Manager La Plata, MD Be part of a Great Place to Work Certified™ company. At Dash In, we're more than a convenience store--we're building exceptional guest ...

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Guest Experience Supervisor information

See salary details

$12

$19

$28

How much do guest experience supervisor jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for guest experience supervisor in the United States is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.71 per hour, depending on experience, location, and employer.

What does a Guest Experience Supervisor do?

A Guest Experience Supervisor is responsible for overseeing the quality of service provided to guests in settings such as hotels, resorts, or entertainment venues. They lead and train frontline staff, address guest concerns, and ensure that all customer interactions meet the company's standards for satisfaction. Their role often includes handling escalated complaints, coordinating with other departments, and implementing improvements to enhance the overall guest experience. By monitoring feedback and resolving issues efficiently, they play a key part in maintaining a positive reputation for the business.

What are some common challenges faced by a Guest Experience Supervisor, and how can they effectively address them?

Guest Experience Supervisors often encounter challenges such as managing high guest volumes during peak times, resolving guest complaints promptly, and ensuring consistent service quality across team members. To effectively address these issues, supervisors should foster strong communication within their team, provide ongoing training, and remain adaptable to changing circumstances. Building a positive team culture and proactively seeking guest feedback can also help anticipate and resolve concerns before they escalate.

What are the key skills and qualifications needed to thrive as a Guest Experience Supervisor, and why are they important?

To thrive as a Guest Experience Supervisor, you need a background in hospitality or customer service, leadership experience, and often a relevant degree or certification. Familiarity with property management systems, point-of-sale (POS) platforms, and guest feedback tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and a proactive approach to handling guest issues set top performers apart. These skills ensure seamless guest interactions, team motivation, and consistently high standards of service delivery.

What is the difference between Guest Experience Supervisor vs Front Desk Supervisor?

AspectGuest Experience SupervisorFront Desk Supervisor
Primary FocusEnhancing guest satisfaction and service qualityManaging front desk operations and guest check-in/out
ResponsibilitiesOverseeing guest interactions, resolving issues, training staffSupervising front desk staff, handling reservations, ensuring smooth check-in/out
CredentialsCustomer service experience, hospitality knowledgeCustomer service skills, hospitality background
Work EnvironmentHotels, resorts, hospitality venuesHotels, resorts, hospitality venues

While both roles focus on guest satisfaction, the Guest Experience Supervisor emphasizes overall guest service quality and issue resolution, whereas the Front Desk Supervisor concentrates on managing front desk operations and check-in/out processes. Both roles require strong customer service skills and are common in hospitality settings.

What cities are hiring for Guest Experience Supervisor jobs?

Cities with the most Guest Experience Supervisor job openings:

Guest Experience Supervisor jobs near you
Infographic showing various Guest Experience Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,566 per year, or $19.5 per hour.

Guest Experience Supervisor

Nexdine Hospitality

Goshen, IN • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Nexdine Hospitality rating

7.5

Company rating: 7.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

7th of 68 rated caterers

Job description

Who We Are:
NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.
Job Details:
Position: Guest Experience Supervisor
Location: Goshen, IN
Hours: Full Time
Hourly Pay Rate: $16.00 - $18.00/hr
Pay Frequency: Weekly - Direct Deposit
What We Offer You:
  • Generous Compensation & Benefits Package
  • Health, Dental & Vision Insurance
  • Company-Paid Life Insurance
  • 401(k) Savings Plan
  • Paid Time Off: Vacation, Holiday, Sick Time
  • Employee Assistance Program (EAP)
  • Career Growth Opportunities
  • Employee Perks & Rewards

Job Summary:
The Guest Experience Supervisor reports to the General Manager or Chef and is responsible for the oversight, delivery and execution of the Guest Experience. The Guest Experience Supervisor is responsible for assisting in managing staff or other tasks as assigned, providing exemplary customer service, overseeing the final presentation of food and service ensuring client satisfaction.
Essential Functions Operations
  • Provide oversight of daily dining services to ensure client and customer satisfaction.
  • Inspect supplies, equipment, or work areas to ensure conformance to established standards and/or arrange for equipment purchases or repairs.
  • Build and maintain a working 2+ week schedule with at least 3 weeks posted.
  • May purchase food and/or other supplies needed to ensure efficient operation ensuring quality control practices are in place for receiving all products. May be responsible for maintaining vendor relationships.
  • Assist with determining staff requirements and scheduling necessary to ensure timely delivery of services.
  • Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity are maintained.
  • May assist with event menu writing and cycle of cost control utilizing appropriate recipes and costing measures in conjunction with Chef Manager or Chef.
  • May assist with the production of food.
  • Assist with planning, execution and coordination of various events according to specific client standards in conjunction with the Chef Manager or Chef.
  • Assist in the set-up and breakdown of catering events to include seating arrangements, decorations and food displays. Supervise staff in execution of events.
  • May meet with prospective clients to review all aspects of event requirements and execution inclusive of but not limited to menu creation, set-up/breakdown requirements and scheduling.

Financial
  • Adhere to budgetary guidelines determined by Chef Manager or Chef.
  • Record production or operational data on specified forms. Compile and maintain records of food use and expenditures.
  • Assist with financial recordkeeping for all aspects of operations.
  • May assist with inventory management.

People
  • May instruct, train and supervise cooks, servers, and utility workers in the preparation, cooking, garnishing, presentation and service of food.
  • Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
  • May perform other duties and responsibilities as assigned

Skills/Aptitude
  • Leadership
  • Team oriented
  • Communication proficiency
  • Customer/client focus
  • Ability to work under pressure.
  • Scheduling

Supervisory Responsibility
  • This position may supervise employees of the unit.

Work Environment
This job operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The employee is frequently exposed to heat, steam, fire and noise. This job will also include operating in an office environment. This role routinely uses standard office equipment such as computers, phones, televisions, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Required Education and Experience
  • High school diploma or equivalent
  • 1 - 3 years' experience in similar position
  • Specialized training in catering

Preferred Education and Experience
  • Culinary school certificate or degree
  • Microsoft Office Suite Required Eligibility Qualifications
  • ServSafe Certification
  • Choke Safety Certification
  • Allergen Awareness Certification

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